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It Support Technician Resume

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Ripley, TN

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Summary
IT Support Technician with hands-on experience and industry recognized certification training. CCNA and MCITP to be completed November 2012.

  • Professional certifications in progress for CCNA, MCITP, Security Plus, Comp TIA A+, and Visual Studios
  • Hands-on experience in coordinating the setup, shutdown and support of PC hardware and software, configuring networks, routing, and trouble-shooting
  • Over 4 + years of experience in the Army National Guard and 5 + years of work history

Technology Summary

Systems:

Windows 98/2000/XP/Vista/7/8, Mac OS

Software:

MS Project, MS Visio, MS Office, Word, Excel, PowerPoint, Outlook

Certifications:

CCNA, MCITP, Comp TIA A+, Security Plus, Visual Studios

Education

  • Certifications in progress: CCNA (November 2012), MCITP (November 2012), Comp TIA A+ (2013), Visual Studios (2013), and Security Plus (2013)

IT Experience  Technical Skills

  • Disassembled and reassembled laptops/computers/hardware
  • Changed out hard drives & RAM
  • Enabled dynamic routing from remote locations to main office
  • Installed Windows 7 for small business computer network
  • Configured networks & expanded switched networks
  • Experienced in troubleshooting errors found in network configuration
  • Enabled VTP on multiple VLANs

Work Experience

Confidential,Ripley, TN 09/2008-Present
Private Soldier

  • Recognized by Post Commanders for contributions to Forscom Recovery Asset Team
  • Recovered, cleaned and organized $7M in BII military equipment for inspection by Navy Customs to ship back to the U.S.
  • Assisted fellow soldiers with basic desktop support such as printer issues, downloads, and basic desktop support
  • Served as team leader in basic training and responsible for coordinating tasks, delegating assignments, and enforcing Army regulations
  • Received the Army Achievement Medal for outstanding service
  • Licensed to operate 8 kill-a-ton forklifts & 5-ton vehicles

Confidential,TN 11/2007-06/2012
Department Clerk Cashier

  • Managed inventory and product orders for the Drug & General Merchandise, and the Dairy departments
  • Effectively interacted with management and co-workers in different departments to analyze and prioritize tasks and make team decisions
  • Provided excellent communication, problem solving and customer service skills in a multi-cultural environment
  • Managed the cash register including cash, credit and debit transactions
  • Loaded and unloaded trucks, stocked shelves, and trained new employees

Confidential,Memphis, TN 03/2011-9/2011
Handler

  • Audited trailers used for shipment to ensure mail and packages were accounted for
  • Loaded and unloaded packages and mail
  • Assisted in the training of new employees

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