SUMMARY:

• Enterprising IT leader possessing an integrated set of competencies encompassing IT Solutions and delivery, Business Operations in the domains of Merchandising, Supply Chain Management Global Distribution and BFSI.

Expert In:

• IT Business Strategy & Decision Support | Business Intelligence | Profit - Center Operations | Merchandising Retail/ In-Store System | Warehousing Management | Financial Product Implementation| Risk/Wealth Management | Global Product Delivery | Relationship Management | Onshore-Offshore Resource Management | Supply Chain Management
• IT solutions & strategy leader with over 22+ years of rich career manifested by vertical and horizontal movements in the career ladder with Retail, Banking, Insurance and Finance sector.
• Leadership credentials with demonstrated experience in leading large and geographical disparate teams with the ability to lead captive product and solution development and delivery.
• Versatile senior strategic leader showcasing illustrious career in developing & implementing strategic financial and product plans; ensuring robust & challenging policies are in place to attain top and bottom-line profit.
• Experienced in providing business oversight in managing business relating to supply chain management, business strategy, change management, operation management, product development, retail management, people management and project management.
• Implemented unique solution around retail industry solution from scratch and implemented various retail application systems & processes in the areas of Merchandising, Inventory Systems, Planning, Allocation, Flow through Logistics, Size and Assortment Localization, Inventory Visibility.

BUSINESS SKILLS ACQUIRED:

• Turned around the company with effective cost control & cost reduction techniques while managing retail practice in Mahindra Satyam (Formerly Satyam) and Infogain.
• Innate ability in increasing revenues by implementing retail products like (Oracle retail. Point of Sale, Warehouse Management System, JDA allocation, JDA WM-Formerly RedPrairie), Manhattan (WM), Transport Management System (Oracle Transport Management, JDA, Mercury Gate), Shipment Tracking System (GTnexus) and financial product like Oracle R12 financial, Hyperion Financial Management. Involved in Implementation from Conceive to Go Live.
• Successfully involved in RFP, RFI, proposal integration, proposal defense approx. for 60 proposals and projects on “Fixed Price” and “Time and Material” basis.
• Pioneered in performing estimations of large deals of up to USD 15 million with an exposure of an International business like US, Europe, Middle East, China and Indian clients.
• Innovative problem solver with strong business and commercial acumen, team building and relationship management skills; familiar with industry fair practices and statutes, translates business objectives to successful results through strong technical and problem-solving skills.

TECHNICAL SKILLS:

DBMS: DB2, Oracle, SQL plus, MS Access, Adabas Natural

Retail Product: Oracle Retail (RMS, ReSA, RWMS, RA, VCC, ORPOS), JDA Allocation, IS Retail, RGTI, JDA (Red Prairie), Oracle R12 Financial, GT Nexus, ISI Exterer, Hyperion Financial Management, Kiva Robotics, Manhattan (WM. Slotting, SCBI).

Functional: Merchandising Operational Management, Warehouse Management System, Slotting, Point of Sale, Automatic Conveyor System, Allocation, Allocation Optimization, Inventory Visibility and KIVA, Financial Management

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Engagement/Program Manager

Roles & Responsibilities

• The Managing Delivery and Implementation of Product from Conceiving to Go Live.
• Manage Client relation & satisfaction
• Engagement planning, staffing and execution and leads the implementation to successful finishing.

Confidential, Deerfield, MA

Delivery/Implementation Lead

Roles & Responsibilities

• Led, managed and provided technical and business direction for a Professional Services team of Managers and Infrastructure/System Engineers responsible for delivering end-to-end solutions. Managed 4 direct reports and 16 total resources.
• Led the Portfolio Management process to facilitate business case development, level of effort definition, portfolio analysis, prioritization, project selection and approval.
• Managed business demand by balancing client delivery, revenue growth and effective risk management. Responsible for financial budgeting and forecasting as it relates to portfolio spend (both hours and capital).
• Resolves challenges by analyzing issues, assisting the team to determine the most appropriate course of action, providing direction and, when necessary, reallocating resources.
• Facilitated long term architecture planning to ensure alignment between the business’ product roadmap and the Enterprise Technology roadmap. Proven ability to communicate the functionality and value for the platforms to business unit architects and product managers.
• Served as project sponsor and escalation point for issue/risk resolution to ensure all portfolio targets are met. Manages and tracks the progress of multiple projects. Work with other leaders to create, measure, and report progress towards established key performance metrics.

Confidential, Cary, NC

Delivery/Engagement Leader

Roles & Responsibilities:

• Manage the technical, business and personnel aspects of Mercury Gate consulting engagements.
• Manage the invoicing, backlog and resource management activities for the assigned consulting engagements in the Mercury Gate.
• Ensure deliverables are of the highest quality to promote client satisfaction
• Serve as the day-to-day Project Manager or Project Manager Advisor for one or more of our larger, more strategic clients/engagements
• Produce key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans, etc.
• Resolve Issues/Risk/Change and problems throughout the project life cycle
• Effectively manage project scope by ensuring any changes are approved and documented
• Lead, coach, and motivate project team members on a proactive basis
• Aid Project Leader in working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates and timeline
• Aid Project Leader in all financial / commercial aspects of the project - from project estimation, SOW creation, contract tracking, and revenue recognition management.
• Manage project execution from Initiation to Closure; accountable for all project results

Confidential, Charlotte, NC

Delivery Lead Responsible

Roles & Responsibilities:

• Managed, lead and inspired a team of 20+ resources, project managers, business analysts, software engineers, consultants and contractors. Grew the group by 40%. Developed the team into a very successful delivery organization and delivered two releases to production every month. Managed an annual budget of $3.5 M.
• Collaborated with executive management and business units so the IT plans and priorities aligned to maximize business value and meet compliance requirements
• Established a company-wide communications plan for full project and release transparency. Ran bi-weekly status meetings with Homesite executive management
• Established PMO practices. Developed a project roadmap and established tools and processes for managing from concept to deployment. Implemented Hybris Agile/Waterfall development methodology
• Single point of contact for all communications for customer (SPOC) and nurtured senior management relationship.
• Established a technical architecture committee. Documented existing systems and began developing a future
• Translate SOW from high level design into construction plans
• Actively involved in RFP & RFI and served as Proposal Integrator; managed CRP presentation

Program Manager

Confidential, Charlotte, NC

Roles & Responsibilities

• Led the IT delivery team consisting of eight (3) Project Managers, and three (8) Functional Consultant and (20) resources in the development and Implementation of a new Product and Integration of the product with existing application..
• Developed Processes and procedures as well as Program Plan, Risk Assessment, Organizational Structure, Communications Plan, and Change Management Plan
• Facilitated meetings, managed deliverables, risk mitigation, and issues log, $4M budget
• Manage end-to-end delivery of application development, testing and implementation that will or can affect the overall customer user experience.
• Manage client/customer/vendor relationship to ensure that we met or exceed client service expectations.
• Manage and involved in RFP, RFI and Proposal defense, lead the team on Due Diligence. CRP, statement of work (SOW) enhancements development and release management processes.
• Support engagements on a full-time basis as the overall engagement manager working with the assigned project managers to ensure successful delivery of Projects

Program Manager

Confidential, Atlanta, GA

Roles & Responsibilities:

• Lead strategic engagements while also serving as the lead consultant/strategist.
• Worked towards in multiple Proposals (RFP, RFI), building practice/community and acted as a SME to retail clients for due diligence, requirement gathering (Business case, functional document) audit quality assurance analysis, testing and coordination of testing team activities for retail project.
• Delivered services against agreed schedule, quality, scope and budget as an escalation point when issue arises with vendor resource/services managing dispute or conflict.
• Serve as a key member of the solution delivery team by facilitating requirements/design sessions, and producing deliverables.
• Ensure deliverables are of the highest quality to promote client satisfaction
• Produce key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans, etc.
• Handled program budget of over USD 8 MM in retail.
• Took part in sales cycle for requirement gathering, formulating delivery approach and developing a proposal/SOW.

Practice Director

Confidential, Bellevue, WA

Roles & Responsibilities:

• Managed Integration & Implementation Product between POS/SIM/Oracle EBS Supply Chain/Financial Product and showcase it in Oracle Open World in San Francisco, CA.
• Came out concept of Cookbook for POS implementation. Drew out complete plan from day one to go live date, what role will be played by each team member on a specific day.
• Project won Al Safeer Mall - Dubai (Oracle R12 EBS Support), Shoppers Stop (POS Support). Resource augmentation (Oracle, Tesco).
• The clients included Limited Brands-USA (POS), Sunrider-China (POS, SIM, Oracle Supply Chain), and Retail Corp-Dubai (POS). Also, developed unique solutions for retail industry around Oracle Retail Store product. SOA based integration of Oracle Retail Store, SIM and Oracle EBS.
• Managed End to End Implementation of Oracle In Store System (Mobile POS and Mobile Store Inventory System), Oracle Supply chain for Trane successfully carried out detailed implementation approaches, timelines, project charters, and work plans.

Practice Director

Confidential, Parsippany, NJ

Roles & Responsibilities:

• I was responsible for spearhead Oracle Retail Practice in India, US, Australia, UK. I was front ending at that point of Abercrombie & Fitch, Coles Myers (Australia) 18 Resource Onsite, I won the offshore Support Contract of Oracle Retail in Hyderabad, India for Coles. Tesco TMS implementation (Oracle Retail- Glog). Lead the Due diligence team for Woolworth - UK IS-Retail Implementation. Al Saffer Mall.
• I was involved in new solution offering (IDecision - Retail) pre-defined template BI tool, so that client can feel the BI Tool and reporting as soon as data us uploaded from Staging tool.
• Created a template on Oracle Retail for implementation to Pharmaceutical retailer. I sent my team member to Religare and Apollo Pharma for understanding the business.
• I was heading the JDA, Oracle Alliance relationship. JDA, Satyam was jointly going to China Market recruited couple of Sales folks built a JDA Practice in China.

Confidential, Minneapolis, MI

Sr. Product Manager

Roles & Responsibilities:

• As the Product Manager of the Engineering team at Oracle Retail, was responsible for the software releases for Oracle Retail products. This position served as a product champion across the Oracle Retail organization, providing product support and direction as necessary. Manage design solutions and draft functional design documents for Research and Development enhancements for software portfolio. Lead and managed development for Oracle Retail solutions for the retail domain. Product development and enhancement of Oracle MOM Applications Oracle Retail Management Systems, Oracle Retail Price Management, Oracle Retail Value Chain Collaboration, and Oracle retail Sales Audit

Confidential, Minneapolis, MI

System Specialist

Roles & Responsibilities:

• As the System specialist involved and managed the Implementation Redprairie Automatic Conveyor System and Pick to Light Implementation in Two to DC. Ran the Due Diligence RFID process and worked on the business justification process.

Confidential, San Bruno, CA

Manager Supply Chain IT

Roles & Responsibilities:

• As a Manager I was managing the team Support Analyst and Developer. Successfully developed Implemented Allocation System, Store Inventory Management System and Shipment Tracking system. Manages the Implementation Retek Warehouse Management System (ORWMS) for online Store s, involved as team lead implementing Retek Merchandise System and integration and Data conversion.
• Involved in Change Control Board, Business Continuity Plan and led the recovery exercise and active participation in SOX Compliance Audit Process.