SUMMARY:

• Certified Project Management Professional® (PMP), Certified SAFe ® 4 Agilist (SA), Certified ScrumMaster® (CSM), and Certified Scrum Product Owner® (CSPO) ; exceptional problem solver with 20 + years of project management accomplishments leveraging the software development life cycle (SDLC) to implement business solutions on time and within budget; two+ years of Scrum Master expertise ; cogent business systems analysis skills;
• Command Level communication skills; proficient in waterfall and agile/scrum development techniques ; demonstrated ability to manage cross - functional teams to project completion, including business operations teams, IT development teams, and vendors.
• Certified Project Management Professional® (PMP), Certified SAFe ® 4 Agilist (SA), Certified ScrumMaster® (CSM), and Certified Scrum Product Owner® (CSPO) who is proficient in waterfall, PMBOK, agile, and scrum development techniques .
• Twenty+ years of project management experience implementing business solutions on time and within budget that meet defined requirements, reduce expenses, and/or improve operations.
• Two+ years of ScrumMaster® (CSM) experience augmented by 20+ years of transferable skills in project management, software development, team building, mentoring, coaching, and conflict resolution.
• Servant leader to multiple scrum teams concurrently, facilitating all scrum meetings/events including daily Sprint Standup, Sprint Review, Sprint Retrospective, Sprint Planning, and Backlog Refinement sessions.
• Fifteen+ years of Business Process Improvement (BPI) experience, leveraging cogent business analysis skills to become a subject matter expert. See details listed under Major Accomplishments below.
• Ten+ years experience in the IT software development life cycle (SDLC) as a programmer, systems analyst, business systems analyst, project leader, and project manager/director.
• Eighteen years experience in the insurance industry implementing mission critical systems as a life insurance professional - Fellow in Life Management Institute (FLMI).
• Two+ years of healthcare/web development experience developing systems to market Health Care Reform (HCR, ACA, ObamaCare) and Medicare (CMS) health insurance products and developing Service Oriented Architecture (SOA) to determine eligibility for Medicare, Medicaid, CHIP, TANF, SNAP and other social services - Registered Health Underwriter (RHU).
• Demonstrated ability to manage multiple work groups to project completion, including cross-functional teams, IT project teams, user/stakeholder teams, remote conversion teams, offshore teams, vendors, and virtual vendor teams in a multi-project environment.
• Ten years experience in vendor management working through the procurement process (developing RFP’s, crafting SOW’s), negotiating with vendors to develop fair and equitable contracts, and blending the combined efforts of vendors and project teams to achieve the required results.

TECHNICAL SKILLS:

Methodologies: Agile/Scrum, Scaled Agile Framework (SAFe ), Project Management, Scrum Master, Servant Leadership, Scrum Product Owner, ATDD, TDD, Automated Testing, Kanban, MoSCoW, User Stories, Story Mapping, Gherkins, PMBOK, SDLC, Stakeholder Mgmt, Requirements Mgmt, Risk Mgmt, Team Building, Structured Analysis and Design, Participative Mgmt, SWOT Analysis, SOW, WBS, Change Mgmt, Vendor Mgmt (RFP, RFQ, IFB), Project Selection (NPV, ROI, IRR), Cost Benefit Analysis.

APPLICATIONS: ACA, Obama Care, CMS, Health Care Reform, Medicare Direct Marketing, Field Accounting, Agents Production, Agents Direct Pay, Life & Health Policy Admin, Patient Billing, Hospital Admissions, Order Inquiry, Physical Inventory, Stock Status Reporting, Stock Transfer, Part Activity, Cycle Count Inventory, Bill & Material Implosion, Package Software Evaluation.

Technology Skills: Jira, Team Foundation Server(TFS), SharePoint, MS Project, Visio, Power Point, Outlook, Word, Excel, Access, Various Databases, Windows Platform.

PROFESSIONAL EXPERIENCE:

Confidential, Aliso Viejo, CA

Consultant

Responsibilities:

• Scrum Master for 2 cross-functional scrum teams that developed high-priority Proof of Concept (POC) functionality using the Azure Cloud.
• Maximized visibility and transparency into project performance by tracking product, sprint, and release backlogs, burn down and burn up metrics, velocity, and continuous delivery.
• Facilitated all scrum meetings/events including daily Sprint Standup, Sprint Review, Sprint Retrospective, Sprint Planning, and Backlog Refinement.

Confidential, Montgomery, AL

Project Manager, Scrum Master

Responsibilities:

• Scrum Master for 3 of 6 cross-functional scrum teams that developed a Citizen Portal to determine applicant eligibility for Medicaid, CHIP, TANF, SNAP and other social services, accessed via the Azure Cloud.
• Maximized visibility and transparency into project performance by tracking product, sprint, and release backlogs, burn down and burn up metrics, velocity, and continuous delivery.
• Collaborated with other Scrum Masters in Scrum of Scrums sessions to burn in the Agile adoption/transformation by developing and implementing standards as needed across the program.
• Facilitated all scrum meetings/events including daily Sprint Standup, Sprint Review, Sprint Retrospective, Sprint Planning, and Backlog Refinement.
• Mentored teams on the value of scrum principles - team autonomy, self-governance, collaboration, co-location, continuous integration, and continuous delivery (i.e. the importance of completing a potentially shippable product increment at the end of every sprint).
• Guided teams in establishing sprint performance standards for Definition of Ready (DoR), Definition of Done (DoD), coding standards, team norms, team walkthroughs, and acceptance criteria.
• Leveraged servant leadership and coaching techniques to empower/motivate sprint teams to be autonomous, resolve sprint performance issues, remove impediments, keep teams engaged and on task.
• Trained and supported new Scrum Masters to stand up additional scrum teams.
• Managed other projects in a hybrid life cycle environment.

Confidential, Columbus, GA

Project Manager

Responsibilities:

• Managed the transition project to retire Lombardi Teamworks and replace it with a Web Methods platform. Development included both BPI and BAM web-based applications.
• Project resources included five (5) cross-functional teams, one of which was offshore, and two (2) onsite vendor consultants.

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Worked with Confidential of Florida to develop and implement a cloud based Event Management, Promotion, and Tracking system for direct marketing of Health Care Reform (HCR) and Medicare (CMS) health insurance products. Primary objectives were to increase and maintain members/policyholders. Budget for the project was approximately $2.2 million.
• Identified stakeholders, developed and implemented strategy for managing stakeholder expectations.
• Defined and documented detailed requirements, constraints, and assumptions with stakeholders.
• Identified project risks, defined risk strategies and developed risk management plans.
• Crafted an SOW to develop lager portions of the system; worked through the procurement process; negotiated with vendor to develop a fair and equitable contract, including a budget of about $2.2 million. Blended the combined efforts of vendor and project teams.

Confidential, Peachtree City, GA

Project Manager and Principal

Responsibilities:

• Performed project selection by compiling and evaluating analytics for perspective loan portfolio purchases and the underlying collateral assets; selected projects met or exceeded company mandated ROI/IRR.
• Identified stakeholders, developed and implemented strategy for managing stakeholder expectations.
• Defined and documented detailed requirements, constraints, and assumptions with stakeholders.
• Identified project risks, defined risk strategies and developed risk management plans.
• Managed all vendors and the procurement process to ensure acquired portfolios met defined requirements.
• Negotiated with vendors to develop fair and equitable loan purchase agreements.

Confidential, Peachtree City, GA

General Manager

Responsibilities:

• Performed project selection by compiling and evaluating analytics for perspective property rehabilitation projects; selected projects met or exceeded company mandated ROI.
• Identified stakeholders, developed and implemented strategy for managing stakeholder expectations.
• Defined and documented detailed requirements, constraints, and assumptions with stakeholders.
• Developed SOW; prepared and distributed RFP to potential contractors.
• Acquired project team members and defined all roles and responsibilities.
• Created work breakdown structure(WBS); developed the cost, schedule, resource, quality, and procurement plans.
• Identified project risks, defined risk strategies and developed risk management plans.

Confidential, St. Louis, MO

Senior Project Manager

Responsibilities:

• Coordinated CAIS Project Management while managing Data Entry and Billing functions.
• Coordinated Life and Health Project to consolidate policy administration from three companies into one.
• Coordinated Field Accounting and other projects as needed to meet company objectives.
• Participated as a member of the Project Management Team to remove barriers and implement solutions across multiple customer departments.
• Utilized planning, analysis, and project management skills throughout the CAIS operation to improve performance and business functions, as required.

Confidential, Atlanta, GA

Vice President

Responsibilities:

• Responsible for development, acquisition, maintenance, and effective management of corporate system assets, equipment, and staffing required to meet company goals and objectives.
• Participated in Enterprise Requirements Planning(ERP) and corporate decision making as a member of senior staff.
• Prioritized and managed ongoing IT projects, budgets, and schedules to support strategic objectives.
• Led/Coordinated operational mergers of smaller subsidiaries. These assignments included, but were not limited to, relocation of records and equipment, adapting systems and data records, eliminating jobs, releasing employees, and shutting down the facility.
• Negotiated with vendors and contracted on behalf of the corporation.
• Supervised vendors’ performance to ensure that contractual commitments(SLA’s) were satisfactorily met.

Confidential, Evanston, IL

Business Systems Consultant

Responsibilities:

• Led new system selection process; developed overall plan, time frame, and budget; prepared and distributed an RFP for a new Policy Administration System; interviewed and negotiated with vendors; coordinated the final selection with senior management.
• Accountabilities achieved through personal performance, quality customer service/relationships, and customer satisfaction.

Confidential, Evanston, IL

Project Manager/Director

Responsibilities:

• As Project Manager/Director, Field Accounting, responsible for the establishment and effective operation of a new Field Accounting Division.
• Managed an average annual budget of $2.5 million (performance std +/- 10%).
• Accountable for development, implementation, and effective operation of an automated field accounting system.
• Managed corporate cross-functional project team that helped to revitalize the Home Service Distribution Arm of the company.
• Designed, developed, and implemented an automated Field Accounting System in 67 district offices (located in 26 states), reducing agent bookkeeping by 90% and turnover by 20%.
• Coordinated solutions across multiple customer departments through team involvement and cooperation.
• Established a Field Accounting Department that provided billing and collection support for $70,140,000 in annual premium and provided customers support for approximately 1400 employees in 67 district offices.
• Managed four remote conversion teams during a multi-year conversion effort, while overseeing the production operation.
• Installed performance standards and operating procedures for audit and accounting functions for $70.1 million in annual premiums.