SUMMARY:

• CSP, CSM, CLP, SAFe Agilest, ICP - ACC, PMP, PMI-ACP, ITIL
• Master in Management Information Systems with a specialization in Data Analysis and Business Intelligence
• 16+ years Project Management and Business Analysis experience managing complex IT projects using Agile and Waterfall development lifecycles.
• Skilled at SQL, R and Python programming for Statistical Data Analysis and Machine Learning.
• Master of Business Administration.

TECHNICAL SKILLS:

• Jira
• Rally
• Visio
• MS Project
• MS Office iRise
• SQL Server
• Pivotal Tracker
• Confluence
• SSIS
• SQLite
• SharePoint
• Web meeting
• IBM Rational RequisitePro
• RFID
• Quality Center
• MicroStrategy
• Tableau
• R Programming
• Statistical Data Analysis
• Python
• Pandas
• Numpy
• Scipy
• Confluence
• C#
• ASP.Net MVC

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Scrum Master / Agile Coach

Responsibilities:

• Successfully lead the lead to completion a $2.7 million dollar Angular JS development project.
• Lead the efforts of a global team, consisting of 12 developers across multiple continents and time zones.
• Instituted numerous Scrum best practices to the organization.
• Lead PI Planning Session for eINNstein project which ensured that the team committed to 4 iterations worth of features.
• Coached team members and the organization as whole towards a Lean-Agile Mindset.
• Responsible for measuring the individual performance of team members and making sure that the team always has the right people to accomplish the overall project goals.
• Utilized knowledge of CA Agile Central (Rally) to assist Senior Leadership in capacity planning to meet time based objectives while adhering to the Scrum framework.
• Produced numerous action items aimed at continuous improvement for two mature Scrum teams through the facilitation of a two hour Release Retrospective.
• Quickly provided the necessary guidance for a new Scrum team to properly groom user stories down to the correct size required for inclusion in the first sprint.
• Coached team on the value of vertical slicing of user stories to avoid re-work and provide testable deliverables with business value.
• Encouraged management to allow the focus of Scrum ceremonies to be on the people that do the work.
• Partnered with the Product Owner to ensure that User Stories in a sprint are not changed in a manner that is not accepted by the team based on their commitments.
• Coached the team to evaluate potential changes to the User Stories within a Sprint in accordance with their ability to remain accountable to their commitments.
• Partnered with the offshore QA team lead and Product Owner to ensure that the Acceptance Criteria of user stories that are considered ready for grooming is complete.
• Implemented an information radiator for the Scrum team to broadcast their progress without un-wanted interference from outside stakeholders.

Confidential, Alpharetta, GA

Sr. Scrum Master / Agile Coach

Responsibilities:

• Within the first month, improved two Scrum teams that averaged below 70% completion rate during the last 12 two week sprints to above 90% completion rate.
• Initiated Agile Health Assessment measurement company-wide across 12 Scrum teams.
• Worked with multiple Product Owners to write user stories focused on the changes needed with clear acceptance criteria.
• During an agile transformation encouraged team members to identify with the team's goals and less on their functional roles.
• Worked with upper management to develop an understanding of the importance of a defined and communicated product roadmap.
• Developed the concept of a backlog water-level in order to ensure that the backlog maintains enough groomed items for two sprints worth of work.
• Initiated JAD sessions in order to ensure that the team possessed the needed technical depth of understanding to proceed with the work.
• Implemented more tactile methods of internal and external communication, leading to improved transparency, and radiated information.
• Empowered the Scrum Team towards a vision and practice of self organization.
• Improved the company-wide use of Jira as a backlog management and reporting tool.
• Provided all support to the team using a servant leadership style and leading by example.
• Provided weekly status reports with estimated completion dates based on velocity to the Vice President and Directors.
• Ensured that team members logged hours against the stories that they worked for administrative purposes.
• Escalated Impediments to the proper outside stakeholders in order to focus on their quick resolution.
• Facilitated engaging and beneficial retrospectives in order to improve the team's performance.
• Guided and coached the Scrum Team and organization on how to use Agile/Scrum practices and values.
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.
• Facilitated getting the work done without coercion, assigning, or dictating the work.
• Facilitated discussion, decision making, and conflict resolution.

Confidential, Atlanta, GA

Product Manager/ Scrum Master

Responsibilities:

• Lead two Scrum Teams for the Supply Chain Business Intelligence Department to the development of a Microsoft SSAS Cube with over 100 supply chain metrics.
• Utilized knowledge of Confidential 's supply chain data on-boarding practices to conceptualize a product development flow to EDW for non-integrated tables using an Agile framework.
• Saving months of development time, lead the first completely Agile landing of four DB2 core supply chain tables into Teradata during one three-week iteration.
• During the adoption of an Agile framework within a waterfall organization, successfully negotiated resources from matrix team managers leading to buy-in and incremental progress.
• Through mature and refined team building and leadership skills, fostered a highly collaborative environment by identifying and empower all necessary resources.
• In lieu of extensive documentation, facilitated real time cross functional team communication.
• Converted business requirements into user stories, and created user stories from more general feature requests leading to successful outcomes.
• Facilitated the creation of the Definition of Done for user stories.
• To ensure completeness, utilized traditional business analysis style checklist to ensure that all necessary non-functional requirements are covered within the backlog.
• Initiated the discussion with managers of functional silos about the concept of cross pollination and T-shaped skills and the implications to the organizational structure of a development process based on feature teams.
• Coached and facilitated development team members to decompose user stories into small enough components for useful velocity calculation.
• Successfully coached all team members and their managers about the benefits of concurrent engineering, self-organization and co-location and how those benefits can be achieved during the transformation to Agile.
• Within the first week of engagement, lead the DF BI Supply Chain team through the elicitation and refinement of three iterations worth of backlog items.
• Lead the implementation of Jira for monitoring progress and burn down chart generation for two IT BI Supply Chain Scrum teams.
• Contributed to the creation of project management style reports of Agile work for upper management.
• Lead daily stand-ups, backlog refinement and team based estimating sessions.
• Maintained close communication with the Product Owners to make sure that the user stories are prioritized according to the IPR Analysts business needs.
• Guided the Product Owner through the creation of User Acceptance Tests.
• Mentored Project Managers from functional teams to help them transition their part of the organization towards an agile framework.
• Engaged QA early to utilize a TTD approach for the conversion to EDW as the source of reports originally generated by an Access database.
• Scheduled the discussion with functional managers about the move away from the off-shore model and the need to acquire additional co-located resources for the organization.

Confidential, Atlanta, GA

Project Manager/Sr. Business Analyst

Responsibilities:

• Supported the integration of a new International Air Freight Service into the Enterprise Level Application. The new service will be rolled out gradually and has projected revenue of 70 million dollars in five years. The project involved working with 60+ stakeholders across the organization to scale the pilot to accommodate the increased volume.
• Responsible for creating project definition document, detailed project plan, reviewing project plan with key stakeholders and obtaining consensus on key project phases, timelines, deliverables, tasks, risks and dependencies.
• Responsible for managing project communication plan: organizing core team meetings, creating weekly status reports and bi-weekly executive summary status reports.
• Responsible for Resource Management, cross functional collaboration amongst different teams like sales, marketing, IT, customer care, finance etc.
• Responsible for Projects spanning multiple locations, including international properties
• Developed open and effective organizational communication practices, building collaborative relationships with internal and external customers, team building, team consensus, consolidating and streamlining business practices.
• Responsible for eliciting business and functional requirements, facilitating user and SME sessions and interviews, business analysis, defining AS-IS and TO-BE process flows, solution design, solution design, UAT and implementation for global web based applications.
• Created UI documentation, simulation, data dictionary, glossary, requirements traceability matrix.

Confidential, Los Angeles, CA

Director of IT

Responsibilities:

• Utilized agile development principles to complete an RFID enable WMS system for Fine Art Shipping and Storage Industry
• RFID middleware application was accepted to the Motorola Independent Software Vendor Partnership Program.
• Provided leadership regarding IT asset management initiatives, including planning, purchasing, analysis, distribution, and installation of all software and hardware.
• Coordinated all IT initiatives with various department to ensure corporate efficacy regarding planning, purchasing, installation, and management of hardware and software.
• Reviewed proposed modifications to client operating environments, implemented fixes and resolutions to minimize service disruptions on an on-going basis.
• Lead execution of UAT sessions for users: identify systems, key participants, connectivity issues, manage creation and publish test scenarios, testing, documenting test results and extra functionality requested by users; obtain user signoff.
• Projects include ERP, large scale web based WMS sales account management applications, RFID Middleware portal applications etc.
• Responsible for eliciting requirements (via facilitating workshops and interviews), creating business & functional requirements documentation, use cases, ER diagrams, BPMN processes.

Confidential, Boca Raton, Florida

Project Manager

Responsibilities:

• Coordinated strategic vision with regional managers of package and shipping company to roll out hub and spoke auction consignment business.
• Created user stories, prototypes, use cases for product and system testing, coordinated UAT sessions.
• Implemented the Bar Code System for Inventory Control and the entire business process; established and implemented policy and work flow for Order Fulfillment.
• Developed software to reconcile multiple clients’ accounts for franchise sales of business.
• Designed a photo room including configuring all software for Digital Camera to capture photos for listing; followed-up on documentation and led Employee Training Program.
• Led Franchise development courses.

Confidential, Fort Lauderdale, Florida

Technical Instructor

Responsibilities:

• Prepared instruction materials for daily computer classes in software applications and certification preparation.
• Taught application classes covering applications such as Word, Excel, Access, PowerPoint, Outlook, Photoshop, Illustrator, and Flash.
• Taught certification courses in A+, MCSE and Network +
• Implemented instructional activities that contribute to an environment where students were actively engaged in meaningful learning experiences.
• Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs

Confidential, Los Angeles, CA

Network Architect

Responsibilities:

• Analyzed business requirements to develop technical network solutions and their framework.
• Designed, test, and inspect data communications systems.
• Performed network modeling, analysis, and planning.
• Installed hardware such as cables, hubs, routers, and wireless adaptors.
• Developed technology roadmaps.
• Configured network drivers for software.
• Analyzed, engineered, and executed software functions.
• Developed test plans, implementation plans, and project timelines for various projects.
• Managed technology vendors.
• Wrote functional requirements and specifications documents.
• Assessed vendor development and test strategies.
• Performed network troubleshooting to isolate and diagnose common network problems.
• Upgraded network hardware and software components as required.