SUMMARY:

• 18+ years of IT experience. Diverse leadership roles across the IT services spectrum - Business development, functional consulting, project management, deal structuring, contract negotiations and P&L management.
• Currently working as a Senior Project manager part of project delivery of a portfolio worth $100 M per annum with a peak team size of 500 Plus associates (300 onshore and 200 offshore)
• P&L management, strategic account planning & governance, client relationship management, sales & business development, outsourcing/offshoring program management & oversight, global delivery assurance, Vendor Management and Contract Negotiations, business analysis, Quality Assurance, Data Analysis & consulting, talent management.

TECHNICAL SKILLS:

• MS Office Suite 2010
• MS Word 2010
• MS Excel 2010
• MS Access 2010
• MS Visio 2010
• MS Project 2010
• MS SharePoint 2013
• IBM Rational Tools
• RUP
• Waterfall SDLC
• MS SQL server
• Java / J2EE
• XML
• CITRIX
• HTML
• XML
• CSS and Web 2.0 concepts
• IBM Websphere
• BI
• DB2
• SaaS
• Agile/Sprint/Scrum
• LEAN SDLC
• Python
• Delphi
• Salesforce.com
• Release Management
• Cloud Computing
• Oracle HCM
• JIRA
• IBM Sterling CPQ
• HPSA
• HP DMA
• VersionOne
• Ruby
• AWS Cloud
• Callidus Cloud
• VMware
• IBM Sterling Configure
• Price
• Quote (CPQ)
• BMC Remedy 7 & 8.1
• Oracle ERP

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Senior Project Manager

Responsibilities:

• Develop, secure sponsor approval, and maintain the project charter
• Led Post merger integration, business transformation, and change management
• Demonstrated track record of integration success with an ability to assess, improve and execute post-merger integration services across operations and functional groups
• Experience in managing and maintaining Identity Management, Federation, and Synchronization solutions.
• Architect, design and implement identity and access management solutions, including provisioning, certification, authentication, authorization and audit services.
• Develop processes, standards and automated solutions to govern identity services and simplify administration
• Perform tasks related to the operation, servicing, trouble shooting, and account administration of Active Directory, Exchange, Active Directory Application Mode (ADAM), and the Global Address List (GAL).
• Ensure correct installation, configuration of Active Directory systems including Policy implementation, DHCP & DNS for a widespread global infrastructure.
• Working on software implementations Experience with HIPAA (4010/5010), X12, EDI (834, 820, 999)
• Maintains procedures manual for compliance with HIPAA regulations. Monitors and reviews federal regulations and postings from HHS, CMS, and various other federal agencies. Alerts Executive Director and Senior Director Performance and Quality Improvement of changes in requirements and suggests revisions to manual. Recommends procedures to ensure HIPAA compliance.
• Maintain Security of on premise and cloud based Active Directory infrastructure.
• Experience with Office 365 deployments/migrations including Skype for Business, Outlook and One Drive specialized knowledge of the Exchange Online application in O365 at an enterprise level, including familiarity of working in a hybrid on-premises and cloud environment
• Maintain, troubleshoot and provide advanced level assistance for Office 365 applications from a technical perspective
• Provide O365 Tier 3 support to client community
• Lead an Exchange Service Team to problem solve, collaborate on projects and promote the usage of O365
• Executed predictable project delivery with regards to scope, budget, and schedule through management of risks, issues, change, and quality.
• Consistently deployed high-quality deliverables by making extensive use of Behavior Driven Design (BDD) techniques as well as automating server provisioning and deployment.
• Lead for Behavior Driven Development (BDD) SQA Sprint testing Projects
• Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
• Architected and implemented services using test driven development to expose data to external clients.
• Developed a platform to establish a private cloud infrastructure.
• Took charge of developing underlying platforms for automated self-service portal and private cloud infrastructure.
• Led the development of a large-scale multitenant SAS cloud infrastructure platform
• Demonstrated technical skills in developing cloud platform, migrating services and network to Amazon Web Services, and decommissioning the West Coast Datacenter.
• Designed and implemented security to isolate each tenant traffic within the private cloud and perform stateful inspection
• Designed and implemented a cloud-based multitenant network Solution
• Design, develop, implement and optimize Microsoft Exchange based messaging systems to ensure uninterrupted electronic communications with applications, users, and clients.
• Implement and maintain systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity.
• Perform all tasks necessary to fulfill service level agreements regarding Exchange-based messaging and collaboration availability and security; including those involving user accounts, shared folders/calendars, mailing lists, and Outlook Web Access.
• Implement policies, procedures, and technologies to ensure Exchange server security through secure access, monitoring, control, and routine security evaluations.
• Successfully implemented Six Sigma Lean Project to improve Phase I process by supporting the IT-wide phase improvements and expanding our vendor relations
• Provided extensive ecosystem support to centrally deliver value across multi-vendor heterogeneous environments.
• Interviewed and selected outside vendor Configuration team resources
• Works effectively with cross functional staff, including IT, other project managers, multiple levels of leadership, business partners, and vendors as necessary.
• Alert senior management to potential issues and ensures necessary corrective action is taken.
• Assume management responsibility for Business Contingency planning efforts with a major focus on assuring the adequacy of business unit contingency plans for critical business areas, functions and applications.
• To maintain continued operations, asset protection, and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company’s business units and development groups, as required.

Confidential, Mason, OH

Responsibilities:

• Define and review the business case and requirements by regular reviews and controls to ensure that the client receives the system that he or she wants and needs.
• Provides leadership and expertise in health insurance exchange (HIX) relations, application implementations, Business process engineering and information technology (IT) projects in health plan environments.
• Manage and maintain the "Problem and Issue" tracking system (tracker) to ensure all escalated web portal HIX enrollment issues are logged, tracked and worked end-to-end through the resolution process in a timely manner based on their priority of either Urgent, High, Medium or Low
• Participated in regular project status meetings and QA status meetings.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Perform customer negotiations for delivery rates.
• Develop scope and budget for delivery projects
• Report delivery status to customers and develop required delivery documentations.
• Responsible for Data Analysis and data migration from SQL Server database to sales force.
• Exposure to java technologies like J2EE, EJB, XML,JSP and Applets
• Designing, developing and maintaining JAVA / J2EE Enterprise applications.
• Experience in Database design for larger projects with good knowledge of PL/SQL in Oracle and Sybase.
• Managed Call Center infrastructure and network upgrades.
• Own Statements of work (SOW), work plans, schedules, budgets and overall deliverables
• Responsible SOA to allow users to combine together fairly large chunks of functionality to form ad hoc applications built almost entirely from existing software services
• Manage the executed contract and financial aspects of assigned projects, including reviewing study budgets and expenses.

Confidential, Brentwood, TN

Project Manager

Responsibilities:

• Used the Agile methodology to build the different phases of Software development life cycle.
• Designed and implemented the communication plan, security training and awareness program, and engaged enterprise architects, engineering, operations & PMO teams for end to end benefits through VM program. This helped achieve faster and economical closure of identified issues.
• Wrote the Configuration Management Plan, created the Dimensions for production and test environments from scratch.
• Experience scheduling and supporting a portfolio of Projects / Programs of different size, contract types, and complexity
• Manage Dev team for Callidus SDFC implementation
• Manage data migration and data cleansing from existing applications and spreadsheets into new Salesforce.com Life Insurance application
• Demonstrated knowledge of Instant Messaging/Presence.
• Demonstrated knowledge of messaging security technologies including message/spam filtering, transport threats and vulnerabilities, intrusion detection, antivirus and antimalware.
• Serve as the systems integration and data migration expert during the implementation phase of the new Salesforce.com Life and Annuities project
• In conjunction with HIPAA Trainer and Director, identify new policies and procedures to be implemented
• Audit HIPPA guidelines for compliance
• Designed and implemented hardware maintenance and retirement plan
• Implementation of employer sponsored retirement plans, providing consultative support regarding appropriate platforms and funding alternatives.
• Responsible for budgeting, planning, forecasting and corporate reporting

Confidential, New York City, NY

Senior Project Manager

Responsibilities:

• Involved in understanding the current business process, defining scope of the project along with position statement.
• Responsible for summary plan configuration of small and large groups, creation of Medicare 100% reimbursement, Medicare based 120% reimbursement.
• Worked directly with Siebel engineers to define requirements for Siebel products
• Responsible for supporting and testing HIPAA EDI 4010 X12 mapping formats (primary are 837,277,999, 835) as well as other industry standard and custom formats using ETL tools.
• Managed Country and IBM DB2 interaction for Siebel zSeries upgrade migration
• Interviewed and selected outside vendor Configuration team resources
• Executive Management Reporting through Steering Committee Meetings
• Project Responsibilities included Schedule, Resources, Costs, Momentum Management
• Siebel Business Analysis Consulting, Requirements Gathering, and User Adoption
• Responsible for federal reporting specific to Medicare/Medicaid Advantage.

Confidential, Virginia Beach, VA

Project Manager

Responsibilities:

• Installation of major components for the Trizetto QNXT 3.4 medical record system including coordination of benefits for Dual Member and Dual coverage customers, Medicare Processing Refund, 837 EDI/ hardcopy claims input and 276/277 queries.
• Worked on modules related to creation, modification of member and eligibility.
• Used Process log browser to view different types of log history files to figure out issues with 834 transactions.
• Responsible for working with the State to review and modify process flows to increase productivity and effectively utilize QNXT features not provided by the legacy systems.
• Interviewed business users asking detailed questions to gather business requirements, wants, and needs concerning the project and carefully recorded the requirements in a format that can be understood by both business and technical teams.
• Claim validation and Pending/Denied Claims Analysis for the Health plans of Texas, Michigan and Ohio Medicare and Medicaid programs.

Confidential, New York City, NY

Project Manager

Responsibilities:

• Participates in system studies to assess existing programs against end-to-end enterprise requirements and policies, assisting in the identification and structuring of additional plans as required to assists the organization to realize maximum benefit from the investments in equipment, personnel, and business processes.
• Utilize KPI data to identify areas for quality and process improvements. Create and implement new processes to maximize quality, productivity, and revenue.
• Responsible for leading a project team, assigning individual responsibilities, identifying appropriate resource needs, data capture requirements, process control points, developing a schedule to ensure timely completion of project and meeting interim deadlines of project ensuring alignment with enterprise standards.