SUMMARY:

• Experienced Project Manager and Scrum Master with a proven record of driving project success in the IT industry. I excel in serving Agile teams, Project Planning, minimizing scope change, and controlling project performance. My commitment to work combined with a servant-leader approach enables me to build cohesive teams that deliver value.
• Certified Project Management Professional with experience of working directly with Executive Management
• Certified Scrum Master with thorough understanding of Iterative Software development, Lean and Agile processes such as Scrum, Extreme Programming (XP), Kanban.
• Experience in diversified fields of the Software Development Life Cycle with expertise in managing end to end lifecycle processes using Waterfall & Agile methodologies.
• Well versed in DevOps, Continuous Integration and Continuous Delivery.
• Experience of working effectively in a Dynamic, Fast - paced development environment coordinating between multiple teams.
• Ability to estimate the resource load, prioritize and proactively manage the IT customer expectations.
• Manage the day to day project deliverables, including the business requirements, technical specifications and rollout plan needed to bring added value to a growing dynamic organization.
• Remarkable knowledge of IT Infrastructure Services and IT Service Management concepts and interactions between key ITIL processes: Incident, Problem, Change, Release, Asset, Knowledge, Event and others.
• Conducted the Agile and DevOps workshops at the Organizational level and received accolades from the Executive management.
• Efficient Verbal and Written communication, including the ability to effectively interact with all levels of management in an organization.
• Excellent team facilitation and Conflict resolution skills including arbitration, negotiation, reasoned discussion or escalation.
• Member of Agile COE; Hosts and Actively participate in the agile events.

TECHNICAL SKILLS:

Operating Systems: Windows 98/ 2000 / XP/ Vista / 7 / 8 /10, Z/OS(IBM Mainframe)

Languages: HTML, Visual Basic, JCL, COBOL, JavaScript

Database: MS-Access, MySQL, IMS, SQL Server, DB2, Oracle 8i/9i

Application: Microsoft Office Applications 2007 & 2010 (Word, Excel, Access, Power Point).

Tools: JIRA, Rally, IBM Rational Team Concert (RTC), IBM Rational Clear Quest, QTP, VMware Service Manager Version 9, SAP Business Objects BI, HP Quality Centre 9.2, ServiceNow, GIT, UrbanCode Deploy

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Project Manager / Scrum Master

Responsibilities:

• Thorough understanding of the way project activities contribute to achieving strategic business goals and operational objectives.
• Setting up the project area and multiple team areas using the Agile project management tool.
• Managing the user administration, roles, access permissions and maintain the team dashboards and artifacts.
• Working closely with cross-functional teams and resources to achieve program and project milestones within established timeframes.
• Partner with key stakeholders and senior leadership in laying the foundation necessary for transforming to a Lean Agile Enterprise.
• Assist the Lean Agile change agents in providing guidance to the teams around developing value-driven culture and adopting Lean Agile practices.
• Facilitate various planning meetings aimed at building the roadmap of development work.
• Conduct workshops for the decomposition of product Features into technical User Stories.
• Work with the Executives across various teams such as Portfolio Planning, Change Management, Legal, Risk and others to ensure the project is progressing as planned
• Set up the Agile Release Train Synchronization meeting for all teams to discuss the status of the Program Increment initiatives and resolve any cross-team dependencies
• Work in partnership other Scrum Teams, Agile Release Trains and Value Streams as needed for planning and release management
• Create dashboards, generate reports for the team and Product Management.
• Manage and optimize flow of work through the teams
• Foster a positive work environment that demonstrates commitment and trust amongst the teams and across functions.
• Identify areas of inefficient processes, counterproductive practices, wasteful activities and work on eliminating them.

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Gather detailed Business and Technical requirements from Key Stakeholders
• Transform requirements into User stories that represent actionable development tasks to be added to the Product backlog.
• Responsible for conducting the Agile Scrum Ceremonies - Story writing, Iteration Planning, Backlog grooming, Iteration Demo, Review and Retrospective.
• Discussion with the process Consultants regarding the scope for Continuous Service Improvement and resolution of any impediments that are hindering the progress.
• Participate in the "Scrum of Scrums" meeting to discuss potential issues concerning multiple process areas
• Part of the Centralized CORE team handling all ServiceNow processes within the Organization
• Produce and present consolidated reports regularly to all stakeholders.
• Plan Agile-Scrum training for the team members and stake holders as needed.
• Effective handling of the User Administration - Users, Groups and corresponding Roles.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps

Confidential, San Antonio, TX

Scrum Master / Project Coordinator

Responsibilities:

• Create and maintain the project area in Rational team concert.
• Set-up the Scrum ceremonies such as sprint planning, demo, retrospective and others.
• Provide guidance to the team on the Agile principles and reaping the benefits of Scrum
• Coordinate the Outages raised in the Pre-Prod environments and engage all the necessary teams for resolution.
• Run the automated scripts on a daily and needed basis to ensure the health of Environments.
• Identify the scope of improvements with the processes and drive the initiative to completion.
• 24*7 support with regards to the production outages and perform the change impact analysis in fixing the issue.
• Communicate the availability of the Test environments to different teams
• Gather metrics on the outages to be presented to the Executive management.
• Perform the analysis and identify the root cause of outages that occur frequently. Work with the respective teams to get the issue fixed.
• Create scripts to be executed for any new application or new workflow.
• Perform script maintenance on a regular basis to ensure they are consistent with the application flows and modify as needed.

Confidential, San Antonio, TX

Change, Configuration & Release Manager.

Responsibilities:

• Oversee enterprise releases and changes to the existing production baselines using SDLC methodology.
• Coordinate with cross functional IT project teams including QA, UAT, Development and project managers to successfully deliver weekly, minor and major releases.
• Manage, review and prioritize all RFC’s (Request for Change) according to release management processes, policies and procedures using IT Service Management tools - VMware Service Manager.
• Evaluate and interpret all changes to determine and understand their impact on Business and IT services.
• Lead and organize walk through meetings with IT project teams and stakeholders, to review project roadmaps such as Go/No-Go readiness assessments, task dependencies, review of back out plans, identifying risks and reviewing of test plans ensuring that all initiatives adhere to the release process and procedures.
• Organize and host the daily CAB (Change Advisory Board) meetings to review any critical changes and approve them after assessing the potential business impact.
• Act as a bridge moderator when outages occur. Analyze the severity level and closely monitor the issue and ensure that the problem is escalated to the appropriate department if needed.
• Prepare metrics using SAP Business Objects Reporting tool and providing demo to the Management on the overall release performance.
• Regular review of the release management documents such as software release policies, procedures, processes & standards to ensure they are all up to date.
• Creation of various Organizational Reports and Dashboards using the SAP Business Objects BI Tool

Confidential

Problem & Incident Manager

Responsibilities:

• Identify the Major Incidents and ensure that they are properly diagnosed.
• Co-ordinate with Service Desk, IT staff and Customers to ensure that the problems are resolved within the given SLA.
• Management of the Major Incident process and ensure strict adherence to it.
• Call and chair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner;
• Produce trend analysis of recurring Problems/Incidents; extract trends on Incident types, Customer types, key problem areas, departments, hardware types etc; hold regular meetings with IT support groups to review recurring Problems and press for final resolutions.
• Produce 'Escalation Reports' on recurring issues and issues not being resolved.
• Delivering & managing high standard communications across Customers and IT to ensure that problems are dealt with by priority and customer need.
• Provide a practical representation of the Customer view within IT and the Service Centre.
• Attend customer meetings, review SLA performance and take part in new project discussion and present the Service Centre viewpoint.

Confidential

Technical Analyst

Responsibilities:

• Analysis of the requirements and develop new JCL, PROC's, PARM's and CA7 as requested by applications team.
• Creation / Implementation of NDM & FTP processes.
• Update and verify JCL from developers for new releases, independent initiatives, SIT, Retro-fits, based on received requests.
• File fixes
• JCL moves & Special overrides
• Run Time Improvement/Automation
• CA7 Scheduling Exceptions
• Executing the scripts and updating Quality centre.
• Update JCL, PROC’s and Parms for abend resolution
• Raising defects, Generating QC summary report and defect status report.
• Contention Resolution & Performance improvements