SUMMARY:

With over 20 years experience in the information technology profession, worked as a Senior Program and Project Manager, Scrum Master, Functional Leader, Business/Systems Analyst, and Programmer Analyst. Executed and successfully implemented projects for applications in business process automation, workflow, decision support and key areas of emerging technologies such as SAP NetWeaver MDM, SAP NetWeaver BPM, SAP BI, CRM, DW, Workflow, Imaging, process re - engineering/re-design, ERP systems, portal installation, and e-commerce integration (B2B and B2C).

TECHNICAL SKILLS:

• Management Issues (Technical Strategies, System Architecture, Communication, Negotiation, Role Management)
• Problem Solving (Scope Changes, Design Modification, Configuration, Versions, Enhancements, Protocol)
• Project Integration, Scope, Cost and Time Management, Quality Maintenance, Change Management, Risk Assessment and Identification, and Procurement
• Business Process Control and Business Re-engineering (Process Definition, Process Cycle, Data Interaction, Workflow, Imaging).
• Application Life Cycle (SDLC - IT UP, OE Excellence), Requirements Analysis, Data Modeling, JAD, RAD, Planning, Design, Proof of Concept (PoC), Prototyping, Testing, Deployment, Documentation, Technical Trouble Shooting and Resolving.
• PeopleSoft Financials 7.x and 8.0
• MS Project (Resource Allocation, Tasks, Sub Tasks, Schedule Charts), MS Office, Visio, PowerPoint.
• Process Automation (SAP NetWeaver BPM, FileNet, and Staffware)
• ERP - SAP NetWeaver MDM 7.1, SAP NetWeaver CE 7.2 (BPM), PeopleSoft Financials 7.x and 8.0 modules (Accounts Payable, General Ledger, Assets, and customized modules of Suspense and Qtran)
• PowerBuilder 5.0 (Certified in PowerBuilder (CPD))
• SAP Business Intelligence, Data Warehousing (Star Schema Design, Structures, Online Transaction Processing), Tableau

Senior Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Worked as a Senior Project Manager for the Confidential . The program is comprised of multiple projects (Waterfall & Agile/Scrum) delivering the capabilities necessary to strategically improve the support for the business in regards to enabling an optimal customer claims experience with a system solution designed to identify and mitigate risk, and to dynamically adjust the claims process throughout the claims life cycles stages.
• As a Scrum Master/Servant Leader helped ensure that the agreed on Scrum process was followed by the team. As part of the team helped facilitate the Ceremonies (Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective) with the project team; Worked with the team to remove/resolve any impediments (risks, issues, stumbling blocks) during the sprints (both internal and external); Helped prepare, monitor, and maintain the project objectives and deliverables; Facilitated continuous collaboration to sustain constant, clear, and transparent communication within the project team; Assisted Product Owners for continuous backlog grooming. Facilitated monthly UAT build review meetings with project team, product owners (POs) and subject matter experts (SMEs) (2 week sprints and monthly UAT builds). Worked with the Release Management team to plan releases.
• As a Project Manager was responsible for day to day management of the project teams (using detailed project plan). The project team included business analyst, offshore and onshore developers, subject matter experts, application owners, QA resources, change management, server systems, and release management. Hands-on involvement in all aspects of management including planning, analysis, design, construction, testing, implementation, and post production support throughout the Software Development Lifecycle (SDLC).
• Responsible for communicating between project team members and stakeholders/ Product Owners and SME’s throughout the lifecycle of the project. Responsible for managing the overall budget to ensure projects were on track and within the budget. Accountable for coordinating and facilitating team/status meetings. Managing teams made up of technical and non-technical staff consisting of middle to executive management to ensure coordination, agreement, and consistency throughout multiple departments and overall company needs and requirements. Responsible for escalation to the appropriate level when needed. Responsible for creating an open environment within the team and encouraging free sharing of information and ideas.

Environment: and Skills Used: Waterfall: SDLC - Testing Strategy & Planning, Release Planning, MS Project, Problem Solving. Scrum - TFS, Backlog Grooming, Elaboration, Remove Impediments, Status Reporting (Velocity, Burn down Chart), Visio, PowerPoint, Facilitate Ceremonies, Budget.

Senior Program / Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Hands-on involvement in all aspects of management including planning, analysis, design, construction, testing, implementation, and post production support throughout the Software Development Lifecycle (SDLC).
• Responsible for day to day management of the project team (using detailed project plan) ranging from 20-25 resources depending on the phase of the project. The project team included business analyst, offshore and onshore developers, subject matter experts, application owners, QA resources, change management, server systems, and release management. Responsible for managing overall budget (3.8 million) of the project and ensuring that project did not exceed the allocated budget.
• Responsible for communicating between project team members and stakeholders throughout the lifecycle of the project. Accountable for coordinating and facilitating team/status meetings including daily scrum meetings.
• Responsible for ensuring that the agreed on Scrum process was followed during execution phase; Conducted daily standups with the Team; Responsible for helping the team remove any impediments (risks, issues, stumbling blocks) during the sprints (both internal and external); Responsible for preparing, monitoring, and maintaining the project objectives and deliverables; Working with the teams to sustain constant, clear, and transparent communication with project team and stakeholders; Responsible for facilitating periodic sprint review and sprint retrospective meetings with project staff and stakeholders.
• Managing teams made up of technical and non-technical staff consisting of middle to executive management to ensure coordination, agreement, and consistency throughout multiple departments and overall company needs and requirements. Responsible for escalation to the appropriate level when needed. Responsible for creating an open environment within the team and encouraging free sharing of information and ideas.

Environment: Application Life Cycle - SDLC, Scrum, Visio, MS Project, PowerPoint, Problem Solving, Testing Strategy & Planning, Release Planning, Project Server, Matrix Organization.

Senior Program / Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Responsible for documenting the charter for approval from the stakeholders; creating, monitoring and tracking cost (rolling estimate) and time (project plan) estimates; reviewing business and functional specifications (using scope document, use cases, and workflow diagrams); controlling scope creep using change control techniques; developing and implementing test plans and test cases for use in functional, Integration and user acceptance testing; deployment; post production warranty support; and transition to support team.
• Responsible for planning, preparing and driving the execution of system and User Acceptance testing of the Workstreams. Responsible for review and signoff on the UAT test plan and test cases, planning and coordinating the test cycles with users; tracking and resolving bug fixes using Quality Center; and working with business to get UAT signoff;
• Responsible for day to day management of the project team ranging from 25-30 resources depending on the phase of the project. The project team included business analyst, offshore and onshore developers, QA resources, and release management. Responsible for managing overall budget (1.5 million) of the project and ensuring that project did not exceed the allocated budget.
• Responsible for communicating between offshore and onshore technical teams, and business teams throughout the lifecycle of the project. Responsible for providing leadership, teamwork, communication, and customer service to all clients within the scope of projects assigned; Identify project risks, and the required mitigation approaches; Monitor project activities for the occurrence of risks, and take timely action to mitigate the risk; Communicate project team members and stakeholders of actions required or completed.
• Accountable for coordinating and facilitating team/status meetings including escalation to the appropriate level when needed. Managing teams made up of technical and non-technical staff consisting of middle to executive management to ensure coordination, agreement, and consistency throughout multiple departments and overall company needs and requirements. Responsible for creating an open environment within the team and encouraging free sharing of information and ideas
• Responsible as Scrum Master for the Easitrax Optimization Project (implementing an Intelligent Vending System for full service vending business to improve sales per day calculation and selection of machines to service each day). Responsible for ensuring that the agreed on Scrum process was followed during execution phase; Conducted daily standups with the Team; Responsible for helping the team remove any impediments (risks, issues, stumbling blocks) during the sprints (both internal and external); Worked with the Product Owner to maintain the product backlog items so that team was able to make continuous progress; Worked with the product owner to define Definition of Done; Maintaining the Release Burn Down Chart to track progress; Responsible for preparing, monitoring, and maintaining the project objectives and deliverables; Working with the teams to sustain constant, clear, and transparent communication with project team and stakeholders; Responsible for facilitating periodic sprint review and sprint retrospective meetings with project team and stakeholders.

Environment: Application Life Cycle - SDLC, Agile (Scrum), Budget Tracking (Rolling Estimates), Use Case Diagrams, Visio, MS Project, PowerPoint, SAP Business Objects, Tableau, Problem Solving, Release Schedule, Testing Strategy (Test Plan & Test Case).

Senior Project Manager

Confidential, Alpharetta, GA

Responsibilities:

• Responsible for communicating between the application managers, offshore and onshore technical teams, and business teams throughout the lifecycle of the project. Coordinating with offshore and onshore testing teams to ensure on time triage of testing issues within the application and/or downstream systems.
• Responsible for following the IT-UP (Information Technology Unified Process) in order to track successful completion of phases and milestones.
• Responsible for providing leadership, teamwork, communication, and customer service to all clients within the scope of projects assigned; Identify project risks, and the required mitigation approaches; Monitor project activities for the occurrence of risks, and take timely action to mitigate the risk; Communicate project team members and stakeholders of actions required or completed.

Environment: Application Life Cycle - SDLC, IT-UP, Management Issues, Budget Tracking, Use Case Diagrams, Visio, MS Project, PowerPoint, Problem Solving, Release Schedule, Testing Strategy (Test Plan & Test Case).

Senior Project Manager

Confidential

Responsibilities:

• Responsible for creating and communicating weekly project workbook including all project information, to the project stakeholders, including high level milestones for each project, program summary status, key discussions, key decisions & issues, financials, and completed and current/upcoming activities.
• Responsible for the development and execution of an effective project plan for controlling the project scope, schedule, resource and cost requirements; Responsible for managing and coordination of day to day tasks with the project team; Responsible for documenting and tracking program/project risks and issues and identifying actions to resolve issues and mitigating risks on time.
• Manage and implement a successful testing strategy - work with the team to develop detailed test plan and test scripts for each use case and create traceability matrix between the requirements to the test scripts; Facilitate Internal and User Acceptance Testing (UAT) including kickoff meetings, testing status, defect tracking and resolution and testing signoff.
• Responsible for the planning and execution of detailed training and conversion plan for members. Work with the team to setup webinar sessions, create training presentation deck, User Guide, and Quick Reference Guide for members. Responsible for setup and communication of war room to support members during conversion. Responsible for creation and execution of an effective and detailed rollout/conversion plan for the members.

Environment: and Skills Used: Application Life Cycle - SDLC (Salesforce Platform), Management Issues, Budget Tracking, Visio, MS Project, PowerPoint, Problem Solving, Testing Strategy (Test Plan & Test Case), Training Strategy (Training Plan, Webinar, User Guide), Conversion Plan.

Senior Program/Project Manager

Confidential

Responsibilities:

• Develop an effective program status report for communication of project information to the project stakeholders including high level milestones for each project, program summary status, key discussions, key decisions & issues, financials, and completed and Current/upcoming activities.
• Responsible for the development and execution of an effective project plan for controlling the project scope, schedule and resource and cost requirements; Responsible for managing and coordination of day to day tasks with the project team; Responsible for documenting and tracking program/project risks and issues and identifying actions to resolve issues and mitigating risks on time.
• Manage and implement a successful testing and training strategy, work closely with the Quality Assurance team to complete performance and stress testing; work with the team to develop detailed test scripts for each subject area and create traceability matrix between the requirements to the test scripts; Facilitate key data migration decisions Involved in the creation of user acceptance test (UAT) planning as well as for global deployment; Responsible for the design, development, execution, and completion of project and training documentation.
• Successfully complete all required deliverables for each phase and conduct ARB (Architecture Review Board) & Tollgates Confidential the end of each phase of the SDLC.
• Responsible for planning, preparing and driving the execution of system and User Acceptance testing of the application. Responsible for review and signoff on the UAT test plan and test cases, planning and coordinating the test cycles with users; tracking and resolving bug fixes using Quality Center; and working with business to get UAT signoff;
• Serve as program liaison for project teams, business partners representing the various LOBs participating in the projects, and project stakeholders; Facilitate workgroup meetings and work sessions; Develop business partner relationships through understanding business impact of the project, communicating openly, and delivering results on time and within the allocated budget.
• Responsible for day to day management of the project team ranging from 30-35 resources depending on the phase of the project. The project team included business analyst, architects, offshore and onshore developers, QA team, and release management. Responsible for managing overall budget (4.5 million) of the project and ensuring that project did not exceed the allocated budget.
• Successfully manage and implement Data Profiling Project (including Data Services and Data Insight) through all phases of realization, go-live, rollout and post implementation support.

Environment: and Skills Used: Application Life Cycle (SDLC, SAAS), OE Excellence, Management Issues, Budget Tracking - Rolling estimates, Business Requirements Report including Use Cases (using Blueprint software), Visio, MS Project, PowerPoint, Problem Solving, SAP NetWeaver MDM 7.1, SAP NetWeaver BPM 7.2, Release Schedule, Testing Strategy (Test Plan & Test Case).

Senior Program/Project Manager

Confidential, Alpharetta, GA

Responsibilities:

• Working as a liaison between internal and external clients and IT organizations in order to serve as Common Services Interface (CSI) SME, define the business requirements, recommending business solutions/alternatives and assisting clients in utilizing services that allow them to conduct business with Confidential & Confidential .
• Responsible for coordinating efforts related to security, authentication, connectivity, test data, test support, deployment checkout, and technical support for the client.
• Responsible for communicating between the client manger, offshore and onshore technical teams, and business teams to ensure that project is on time and within budget.
• Coordinating with offshore and onshore testing teams to ensure on time triage of testing issues within the application and/or downstream/billing systems. Responsible for coordinating resources from all teams to analyze logs, generate reports, and run queries to troubleshoot and resolve issues.
• Responsible for following the IT-UP (Information Technology Unified Process) in order to track successful completion of phases and milestones.
• Responsible for providing leadership, teamwork, communication, and customer service to all clients within the scope of projects assigned; Identify project risks, and the required mitigation approaches; Monitor project activities for the occurrence of risks, and take timely action to mitigate the risk; Communicate project team members and stakeholders of actions required or completed.
• Confidential the completion of a project, captures lessons learned, and communicates those to other project managers. Effectively applies lessons learned in subsequent projects.

Environment: and Skills Used: Application Life Cycle - SDLC, IT-UP, Management Issues, Budget Tracking, Use Case Diagrams, Visio, MS Project, PowerPoint, Problem Solving, SOAP, XML, Data warehouse/Teradata, Release Schedule, Testing Strategy (Test Plan & Test Case).

Senior Program/Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Hands-on involvement in all aspects of management (planning, analysis, design, construction, testing, and implementation) throughout the Software Development Lifecycle (SDLC). Detailed involvement in monitoring cost and time estimates, reviewing functional specifications (using scope document, use cases, and workflow diagrams), controlling scope creep using change control techniques, tracking and resolving bug fixes, developing and implementing test plans and test cases; leading, monitoring and participating in the test and validation of functional and technical specifications; implementation; and post production support.
• Development and Implementation of an Agile Project Development Lifecycle policy.
• Acting as a liaison between management, technical team, Merchant, Vendor and business teams regarding processes and procedures using requirement and communications plans; Accountable for coordinating and facilitating team/status meetings including escalation to the appropriate level.
• Managing teams made up of technical and non-technical staff consisting of middle to executive management to ensure coordination, agreement, and consistency throughout multiple departments and overall company needs and requirements.
• Responsible for creating an open environment within the team and encouraging free sharing of information and ideas.

Environment: and Skills Used: Application Life Cycle - SDLC, Agile, Management Issues, Budget Tracking, SOW, Use Case Diagrams, Visio, MS Project, PowerPoint, Problem Solving, Testing Strategy (Test Plan & Test Case).

Senior Program/Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Detailed involvement in tasks such as tracking cost and time estimates, reviewing detail functional specifications (using scope document, use cases, and workflow diagrams), control scope creep using change control techniques, tracking and resolving bug fixes, developing and implementing test plans and test cases; leading, monitoring and participating in the test and validation of functional and technical specifications; implementation; and post production support.
• Responsible for the data warehouse including user requirement gathering, scope analysis, data source analysis, data modeling, and tool evaluation to synchronize data between the applications. Involved in designing an automated process to load data into the data warehouse; ensured data integrity and data security from unauthorized access and corruption.
• Acting as a liaison between management, onshore and offshore technical teams, Vendor, and business teams regarding processes and procedures using requirement and communications plans.
• Accountable for coordinating and facilitating team/status meetings including escalation to the appropriate level.
• Managing teams made up of technical and non-technical staff consisting of middle to executive management to ensure coordination, agreement, and consistency throughout multiple departments and overall company needs and requirements.
• Responsible for creating an open environment within the team and encouraging free sharing of information and ideas.
• Responsible for coordinating with the operations team for hardware evaluation, installation and configuration; as well as creating task list and documenting release plan for successful implementation of the projects.

Environment: and Skills Used: Application Life Cycle - SDLC, PMI, Management Issues, Use Case Diagrams, Visio, MS Project, PowerPoint, Problem Solving, Datawarehouse/Teradata, Testing Strategy (Test Plan & Test Case).

Senior Project Manager/Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Responsible for all aspects of management spanning throughout the lifecycle of the project such as defining and managing resources, budgeting, creating charter/ROI and project plan, defining scope, identifying and resolving issues and risks, investigating/researching requirements, developing detail functional specifications using scope document, use case, workflow diagrams, gap analysis, control scope creep using change control techniques, monitoring development, QA, and training schedules to ensure completion of key milestones within the planned start and finish dates.
• Working directly with stakeholders (both Atlanta and Vancouver locations) to coordinate pertinent aspects of the project, acting as the primary interface between the overall project team and upper management, providing internal and external reporting of progress on all project milestones, and assisting in the management of expectations on implementation dates.

Environment: and Skills Used: Application Life Cycle - SDLC, Management Issues, Use Case Diagrams, Visio, MS Project, PowerPoint, Problem Solving, Testing Strategy, Training.

Senior Program / Project Manager

Confidential, Rockville, Maryland

Responsibilities:

• Responsible for all aspects of management spanning throughout the lifecycle of the project such as investigating/researching client requirements, developing detail functional specifications using scope document, use case, workflow diagrams, control scope creep using change control techniques, participating in JAD sessions to design the application using data diagrams, tracking and resolving bug fixes, developing and implementing test plans and test cases; leading, monitoring and participating in the test and validation of functional and technical specifications; and post production support.
• Acting as a liaison between technical and business teams regarding processes and procedures using requirement and communications plans.
• Managing teams made up of technical and non-technical staff consisting of middle to executive management to ensure coordination, agreement, and consistency throughout multiple departments and overall company needs and requirements.
• Responsible for implementing the end-user documentation and user training for workflow management and client documentation.
• Responsible for coordinating with the operations team for hardware evaluation, installation and configuration; as well as business application migration and rollout to a new environment.
• Involvement in customer interviewing facilitation and management of personnel.
• Responsible for detailed reporting planned scheduling, workflow analysis, job description development, performance tracking, budget, and critical path analysis.
• Contributing to the successful development and execution of IT group’s goals and objectives (strategic planning techniques, business process re-engineering, facilitation techniques, and organizational change management disciplines)
• Responsible for supporting end user IT requests, informing and training end-users (train the trainer) on available IT resources and testing new systems/upgrades prior to implementation including creating and/or modifying documentation, and managing a team effort.

Environment: and Skills Used: Application Life Cycle - SDLC, Management Issues, Business Process Control, Process Re-engineering, Workflow, Use Case Diagrams, Imaging, Filenet, Visio, MS Project, Budget Tracking, SOW, PowerPoint, Problem Solving, Testing Strategy (Test Plan & Test Case), Documentation, Training (Train the trainer), Staffware, Tower, Unix, Oracle, SQL, PL/SQL.

Project Manager/Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Extensive use of advanced PMI methodology involving Project Integration (create and track project plan), Scope and Time Management - scope creep and schedule slippage, Quality Maintenance, Change Management (Recommending Cost Effective and Efficient Process Change), Risk Assessment and Identification, and Procurement.
• Providing hands-on management to the support team and end user community in order to maintain, modify, troubleshoot, and resolve problems.
• Act as a liaison between sponsors, upper management, end users, and implementation teams to ensure the smooth completion of the project on time and within budget.
• Responsible for testing (unit, system, and performance) PS 8.0 modules in order to ensure quality before migrating to the production database.
• Responsible for design and development of end user documentation and training among power users in the various business units located nationwide.
• Responsible for design and set-up of a new test environment in peoplesoft within the shared services department, used by all sites, for new business acquired by ING. Scheduled periodic refresh from production environment and set-up accurate security access for user testing.
• Accountable for all aspects of project management including scheduling of tasks between the list of new business acquired by the business units, acquiring and testing new files from third party sources, analysis, design, development of new interfaces (mapping, translations, new setups), testing, migration to production, and production support.
• Manage, prioritize and communicate end user expectation between the business units throughout the life cycle of the projects.

Environment: and Skills Used: Application Life Cycle, Management Issues, Business Process Control, Visio, MS Project, Power Point, Problem Solving, Testing Strategy (Test Plan & Test Case), Training, Peoplesoft 7.5 and 8.0, Unix, Oracle, SQL, PL/SQL.

Senior Project Lead/Data Architect/Senior Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Lead, Plan, Organize, and Architect Portal Implementation and Integration of Web based applications, Middleware Tool, and Workflow Process.
• Implement advanced knowledge of PMI methodology including Statement of Work (SOW), Project Integration, Scope and Time Management (scope creep and schedule slippage), Quality Maintenance, Recommending Cost Effective and Efficient Process Change, Change Management, Risk Assessment and Identification, and Procurement.
• Accountable for conducting JAD sessions and analyzing, organizing, documenting, communicating, and translating business requirements into high-level technical design. Coordinate with the technical team to make sure that the business needs are successfully captured.
• Communicate with clients, upper management, and other implementation teams to ensure the smooth completion of the project on time and within budget.
• Responsible for designing the system architecture, business process definition, and structured methodology.
• Identifying the Security strategy for the project using encryption, SSL, digital certificates, firewall, and proxy servers.
• Responsible for integrating portal authentication and authorization with existing NDS architecture using LDAP PAAM.
• Responsible for installing digital certificates on the extranet servers and integrating existing Novel certificates with the Intranet Server for the portal using certificate PAAM.
• Responsible for Evaluating (technical feasibility and requirement analysis), Selecting, Implementing, and Testing Middleware and workflow tool (Vitria) using ETL model involving data extraction, verification, conversion, transformation, aggregation, and reporting.

Environment: and Skills Used: Portal Architecture Design and Implementation, Installation and Configuration of Web Severs (IIS, Domino, Apache) on NT Servers 4.0 (SP6a), Security Issues (SSL, Encryption, Digital Certificates, Firewall, Port Configuration, Proxy Servers, Certificate PAAM), LDAP PAAM, Servlets (Jrun 1.2), HTML, Application Life Cycle, Management Issues, Visio, MS Project, Power Point, Problem Solving, Scope changes, Design Modification.

Systems/Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Conducted Current State Analysis in order to design and document Request For Proposal (RFP) for CMS (customer management system) within the various departments of the Department of Revenue, Georgia. The RFP included a detailed criteria list based on the Mandatory, Technical, Functional, and Desirable requirements.
• Responsible for identifying the user group, interviewing key personnel, performing current state analysis, future state design, process flow analysis and mapping based on the client’s business requirements.
• Responsible for design and implementation of the evaluating process in order to score vendor responses and select the final vendor.

Environment: and Skills Used: RFP Evaluation, Visio, Erwin, Requirement Analysis, OOA, OOD, UML, Rational Rose, PMI Methodology.

Project Manager / Lead Functional Analyst

Confidential, Atlanta, GA

Responsibilities:

• Detailed involvement for planning and executing life cycle of project involving requirements, design, development, testing and production support.
• Accountable for identifying the user group, interviewing key personnel, performing current state analysis, future state design, process flow analysis and mapping based on the client’s business requirements.
• Created and maintained project plan, charter and ROI to effectively manage schedules, project artifacts.
• Ensured that the development effort is done on time and within budget.

Lead Functional Analyst

Confidential

Responsibilities:

• Prioritized the needs of the user group, generated Solution Fit matrix between native functionality and client future state design after Year 2000.
• Involved in setting up and conducting meetings with management and other implementation teams to make sure that the various dependencies from other teams are satisfied to ensure the smooth implementation of Y2K changes. Involved in designing System Integration Test (end to end testing) of Norrell’s systems.
• Defined and created test scripts to simulate production environment of the client.
• Responsible for defining objectives and identifying the business logic behind plans.
• Responsible for identifying and documenting customizations made to the application in Peoplesoft Payables.
• Defined setup requirements after code changes, ran Conference Room Pilot, educated the users about all of the changes within the application, and designed work around solutions to satisfy the business needs.
• Involved in analyzing Norrell’s Data Mart including data mapping, data conversions, reporting, application customization, and testing to make sure that the changes satisfy the requirements of the business users.

Environment: and Skills Used: Unix and Client Server, Peoplesoft, Oracle, Powerbuilder, DataMart, Erwin Application Life Cycle, Management Issues, MS Project, Visio, Problem Solving, Scope changes, Design Modification.

Project Manager / Senior Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Serving as a team leader on the Mercer Parklake BellSouth Project, responsible for all aspects of project management including budgeting, hiring, scheduling of tasks, analysis, design, requirement changes, change management, service level agreements, site management, vendor relationships, testing and deliverables.
• Responsible for analyzing and executing change management, conducting JAD sessions, and monitoring progress meetings.
• Involved in Identifying user groups, interviewing key personnel, identifying key processes, performing current state analysis and recommending future state process flow based on functionality and business requirements.
• Performing Conference Room Pilot (CRP) including creation of test scripts and setup. Also, recommending process changes, prioritizing the needs of the user group on gaps, and performing feasibility and cost-benefit analysis on the user requirements.
• Defining setup requirements and auto accounting rules, performing gap analysis, educating the users about all of the features available within the application, documenting assumptions and training procedures on a functional level for use in day to day operations.
• Coordinating with the technical team on data mapping, data conversions, reporting and application customization to make sure that the changes satisfy the requirements generated during analysis.
• Responsible for the data warehouse including user requirement gathering, scope analysis, data source analysis, data modeling, tool evaluation, designing the interfaces between PeopleSoft, Oracle Financials, and the data warehouse and methods to synchronize data between the applications.
• Involved in designing an automated process to load data into the data warehouse; ensured data integrity and data security from unauthorized access and corruption.
• Responsible for complete systems life cycle for the Pension calculator that is used to calculate pension for all BellSouth Employees taking into account the company rules and federal regulations. The application was developed using PowerBuilder 5.0. and included use of basic HTML
• Monitored the daily reception and transmission of data files from and to BST mainframe, the daily updating of the databases, and solving any problems that hinder the automated processes of the two connected systems.
• Successfully managed and implemented the Imaging Project. Increased the system productivity by optimizing the workflow and lowered costs in the first four months of operations. Successfully converted the legacy Imaging system to Optika within the allocated time and budget. Responsible for the project in change management and progress meetings with management and other implementation teams to make sure that the various dependencies from other teams were satisfied to ensure the smooth completion of project on time and within budget.

Environment: and Skills Used: Application Life Cycle, Management Issues, Visio, MS Project, PowerPoint, Problem Solving, Process Automation (using Optika and Filenet), Analyze and design Network Implementation, Documentation (User Manual & Training Material), Train end users and Train the Trainer, Business Process Control, OOA, OOD, Erwin, Visio, HTML, Unix and Client Server, Peoplesoft, Oracle, Powerbuilder, DataWarehouse (Star Schema Design, DSS, OFA), SQL, PL/SQL, Sybase SQL Anywhere.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Responsible for the user requirement analysis, tool evaluation, and technical feasibility of the product.
• Utilized Oracle and PowerBuilder.

Environment: and Skills Used: Unix and Client Server, Oracle, Powerbuilder, Application Life Cycle, Business Process Definition, Process Cycle, Process Inputs and Outputs, Data Interaction, Design modifications, Enhancements, Scope changes.