SUMMARY:

Broad experience with Confidential 500 firms combined with excellent communication and organizational skills provide an exemplary leader for any Information Technology project. Fourteen years of Confidential project management and twelve years in technical development present a proven record of successful technical project management.

TECHNICAL SKILLS:

• SDLC Project Management, Ecommerce/J2EE/Teradata Project Management: DAIC/DMAIC, Waterfall (14 yrs.)
• Agile Project Management, UNIX, Oracle, Windows Server, Sharepoint, Outlook, Clarity (6 yrs.)
• Teradata, Data Warehousing, DB2, SQL, CICS, Development (12 yrs.)
• MS Office, Project, Visio (18 yrs.)

PROFESSIONAL EXPERIENCE:

Technical Project Manager

Confidential

Responsibilities:

• Direct management of all technology deliverables and workforce across affected business units involving at least 25 resources per project nationwide and offshore.
• Authored Business Requirements documentation and managed reviews, updates, approval and socialization.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Instilled and maintained process discipline to improve speed and quality while lowering cost.
• Assured compliance with enterprise policies and procedures including information security.
• Insured and verified quality of deliverables.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.
• Resolved conflict and took steps to remediate any difficulties affecting delivery.
• Managed the UNIX Break glass project to provide online tools, methodologies, procedures, pilot testing and training for privileged access to UNIX root directories.
• Managed the Windows Break glass project to provide online tools, methodologies, procedures, pilot testing and training for privileged access to Windows root directories.
• Managed upgrade to the Service Account Repository online system and databases.

Technical Delivery Manager

Confidential

Responsibilities:

• Managed all technical aspects of more than twenty J2EE/Websphere and Wireless initiatives including resource planning, work breakdown structures, risk/issue/change management, financial management, SOW and external vendor management, infrastructure and implementation.
• Canada Card Chip and PIN which implemented a 4 - digit PIN verification for purchases—a process used in Canada and some European countries.
• Installation of Sitekey security verification for all U.S. Transparent external customer sites.
• The re-platform, enhancement and modernization of the Rewards CAV (Customer Activity View).
• Implementation of AML and KYC processes to comply with Canadian legal requirements (similar to U.S. law)
• Enrollment, ID Management and Safepass which required twelve applications teams to make significant changes to their authentication and enrollment processes.
• Several projects regarding legal requirements and industry compliance for online banking systems.
• Direct management of all Ecommerce technology deliverables and workforce across affected business units involving at least 100 resources per project both nationwide and offshore.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Instilled and maintained process discipline to improve speed and quality while lowering cost.
• Assured compliance with enterprise policies and procedures including information security, ADA and other legal requirements.
• Insured and verified quality of deliverables.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.
• Resolved conflict and took steps to remediate any difficulties affecting delivery.
• Authored Business Requirements Documentation and managed reviews, updates, approval and socialization in the absence of a Business Analyst or Product Manager.

Project Manager/Technical Team Leader

Confidential

Responsibilities:

• Coordinated resources across technical teams including requirements, development, testing and support.
• Formulated estimates and scheduling.
• Coordinated Customer Relations through calls and meetings.
• Managed budget, change, risk and issue escalation and resolution.
• Led communication including project team meetings and management reporting.

Project Manager

Confidential

Responsibilities:

• Led communication including project team meetings and management reporting.
• Drove issue identification, assignment, tracking and resolution.
• Directed enterprise risk management including identification, contingency and mitigation strategies.
• Developed PMO tools and best practices for SOX compliance.

Project Manager

Confidential

Responsibilities:

• Gathered requirements and created BRD’s.
• Created Project Schedules and conducted WBS sessions.
• Conducted informational presentations of technical development and marketing plans.
• Optimized site design and conducted usability and user evaluation testing.
• Led communication including project team meetings and management reporting.
• Drove issue/risk identification, assignment, tracking and resolution.

Senior Developer / Team Lead

Confidential

Responsibilities:

• Received Achievement Award for work on the Consumer History Database for tracking service changes.
• ETL design, development and maintenance of strategic marketing work requests.

Senior Developer

Confidential

Responsibilities:

• Programming and analysis using COBOL, CICS, Datacom and VSAM. IBM/MVS, ROSCOE/Endevor.
• High-Pressure maintenance of Register Processing and Replenishment systems for Federated Department Stores. Designed and implemented software development solutions.

Programmer/Analyst

Confidential

Responsibilities:

• Involved with all phases of development, design and testing of the Student Information System.
• Member of a team which implemented online and batch systems for the storage and access of all data related to 850,000 students of the Louisiana Public School System.
• Analysis and programming on the State Payroll System. COBOL/VSAM MVS/IBM environment.