SUMMARY:

• Experienced Scrum Master capable of delivering small, medium and large - scale software development projects on time and on budget by effectively collaborating, facilitating, leading and coaching Scrum teams.
• Business strategist; plan sprints for multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Demonstrated success in executing sprints which deliver measurable client value while enhancing corporate profitability.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.

AREAS OF EXPERTISE:

• Expert Servant Leader
• Excellent Development Team Support
• Sprint Backlogs and Product Backlogs
• Facilitation and Observation
• Story-Based Development
• Sprint Review/Retrospective
• Burndown Charts
• Removing impediments
• Stakeholder Relationship
• Communication & Negotiation

TECHNICAL SKILLS:

Networking: LAN, WAN, Windows OS, Windows CE/Mobile, IOS etc.

Programming: HTML, CSS, VB script, PowerShell, Basic, Pascal, FORTRAN

Software: VSTS, JIRA, Trello, Pivotal Tracker, Dreamweaver MX, 8.0, C5, C6, Adobe creative suites CS3 and CS4, Microsoft Office Suite, Visual Studio, MS Project, MS Visio, Photoshop, Coral Draw, VDI, VMware 3.5, Executime, Websence, Firehouse, Teamviewer, Exchange 2003, 2010, Email Extender, Email Websence, HTE v8.0. VMWare client 3.5, VSphere 4.1, VMware 6, VMTurbo, Avaya, ILO, remedy

Servers: Dell Servers, EMC Servers, Sun Servers, HP Servers, HP blade servers, Windows 200/2003/2008/2008 R2/2012/2012 R2

Hardware: VOIP, Cisco 3500/6500/7010 Switches, Cisco 8500/7600 Routers, Sans, ArrayControllers, Dell EqualLogic DR4000, DR6000, Juniper F5 Load Balancers, Desktops, switches, routers, Racks, DSL, Access Points, wireless Cards, Laptops, APC power supplies, APC UPS, Avacent, Quantum tape backup

Project Management: MS Project, MS Office, Visual Studio Team Services, Visio, Maximo, SharePoint, PMBOK, Waterfall, Agile, JIRA, Project & Portfolio Management (PPM), Interpersonal and Leadership Skills, Packet Tracker., VSTS, Rally, Clarity, HP PPM, Confluence

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Provide servant-leadership and mentorship to cross-functional agile teams. Guide and serve teams that deliver technology solutions, through effective application of the agile principles and frameworks including Scrum, ad Kanban Method, while acting as a role model and demonstrating the company’s core values.
• Coach development team of the agile principles of Scrum and Kanban during transformation from waterfall to agile.
• Foster positive relationships with partners, business units, and scrum team to help manage impediments as seen by the scrum teams.
• Coach team members on the agile values and principles such as collaboration, prioritization, team accountability and transparency.
• Identify and remove any impediments/distractions that interfere with the team’s ability to deliver against their commitments.
• Facilitate the creation and adoption of working agreements and definitions of done, including use of appropriate tools, standards and best practices.
• Effectively facilitate scrum ceremonies (daily standup, sprint review, sprint retrospective, and sprint planning meetings.
• Ensure the team is tracking and communicating team progress and metrics to the appropriate audiences.
• Challenge and enable the team to continuously improve through intentional Lean and data driven inspect and adapt cycles (retrospectives).
• Assist team with making appropriate commitments through story selection and task definition.

Confidential, McDonough, GA

Project Manager II/Scrum Master

Responsibilities:

• Responsible for a portfolio of products for which the Program Manger is the Subject Matter Expert maintaining current product knowledge with budgets ranging from $3 million.
• Proactive identification, analysis, resolution and communication of operational issues (e.g. billing, technical and service) impacting both corporate and field organizations.
• Monitor the development status of product requirements throughout the product lifecycle process and raise risk and mitigation strategy to leadership.
• Effectively facilitate scrum ceremonies (daily standup, sprint review, sprint retrospective, and sprint planning meetings.
• Perform day-to-day interaction with product/project sponsor(s) on initiatives being developed and launched.
• Provide program planning, scheduling, tracking, issue resolution and vendor/contract management activities.
• Building strong working relationships with multi - faceted teams internal and external to the Georgia Department of Natural Resources, including but not be limited to finance, operations, Human Resource, Public Relations, Legal, Customer Care, and Training,
• Responsible for ensuring the successful market-by-market implementation of new services, service enhancements, process improvement initiatives and/or operations risk mitigation strategies.
• Provide and present weekly status to executive leadership with a focus on risk and mitigation strategies.

Confidential, GA

Technical Project Manager

Responsibilities:

• Manage software and hardware/infrastructure projects and overall infrastructure build out including project time lines, scope defining, resources/task allocations, project dependencies, and critical path issues throughout the project lifecycle in all East Point police departments and East Point fire stations with budgets of $1 million.
• Manage the planning, initiation and execution of network programs and projects in support of new facilities, systems, and data center construction.
• Leading virtual and divisional cross-functional project teams including: operations, designers, architects, SMEs, QA, B2B, application experts, and end-users to successfully complete projects.
• Prepare for gating engagement reviews and quality assurance procedures in order to progress projects.
• Effectively communicate relevant project information to executive stakeholders both internal and external.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Provide and present weekly status to executive leadership with a focus on risk and mitigation strategies.
• Managed $800,000 project to upgrade recreational facility.
• Monitor the development status of product requirements throughout the product lifecycle process and raise risk and mitigation strategy to leadership.

Confidential, Atlanta, GA

Technical Project Manager

Responsibilities:

• Manage software and hardware/infrastructure projects and overall infrastructure build out including project time lines, scope defining, resources/task allocations, project dependencies, and critical path issues throughout the project lifecycle (SDLC) in reginal installation of offices with budgets of $1 million.
• Monitor the development status of product requirements throughout the product lifecycle process and raise risk and mitigation strategy to leadership.
• Performed interviews and made selections based on project needs and requirements.
• Manage the planning, initiation and execution of network programs and projects in support of new facilities, systems, and hardware.
• Leading virtual cross-functional project teams including: operations, designers, architects, SMEs, QA, and end-users to successfully complete projects.
• Prepare for gating engagement reviews and quality assurance procedures in order to progress projects.
• Effectively communicate relevant project information to executive stakeholders both internal and external.
• Continually seek opportunities to increase office deployment and increase
• Monitor the development status of requirements throughout the product lifecycle process and raise risk and mitigation strategy to leadership.

Confidential

Project Manager

Responsibilities:

• Worked with emergency operations executive officers to overseeing resource management, planning, and implementation for annual projects, budgeted at over $8 million.
• Planned, implemented, and managed the setup of the emergency operations center.
• Performed analysis, requirement gathering, usability testing, writing documentation (i.e. test plans, test reports), facilitating focus groups, and acting as the liaison between the CDC divisions and EOC management.
• Managed web development, software development, and database projects using Agile/Scrum methodologies.
• Managed disaster recovery plan for emergency operations center.
• Project manager for offsite location build for contingency plan to move EOC.
• Used Meetings with CDC divisions to gather requirements for EOC usage for medical crisis, viral outbreaks, or natural disasters.
• Managed all the SDLC (Software Development Life Cycle) activities from Initiation and Planning, Analysis and Design, Construction and System Test, User Test and Implementation, using SDLC project guidelines.
• Managed EOC printing Portfolio, including overseeing collaboration efforts with multiple vendors including: Confidential, Confidential, Confidential, etc.
• Managed PC refresh for over 400 monthly customers migrations to Windows 7 and providing client facing status updates to executive leadership weekly.
• Planned, implemented, resourced move of 1000 plus EOC devices and VOIP phones using 10 resources successfully within budget, on time, and with a customer satisfaction rating of 98%.
• Implemented customer care solutions; consulted with clients in regards to system implementation.
• Responsible for ensuring work breakdown structures and procedures was effective and efficient using proven project planning with the latest network security safety requirements to insure minimal risks during implementation of projects.
• Liaison between business unit and responsible for forecasting accuracy cost planning relative to project requirements. Prepare biweekly monitoring reports, report all risks and milestones to management. .
• Provided project turn - around expertise at customer sites, with an emphasis on regaining customer confidence.
• Coordinated all implementation tasks involving third party vendors.
• Conducted regular quality assurance checks and project reviews; identified any project deficiencies and developed and implemented corrective action plans when necessary.

Network Engineer/ Team Lead

Confidential

Responsibilities:

• Provided day - to-day technical support to employees for network infrastructure and internal software and hardware.
• Installed, configured, and conducted troubleshooting for desktop systems, workstations, servers, and network issues.
• Maintained passwords, data integrity, and file system security for a desktop environment.
• Communicated highly technical information to non-technical personnel.
• Recommended hardware and software solutions as needed, including new acquisitions and upgrades.
• Served as the single point of contact to coordinate between user and business groups to infrastructure teams.
• Provided support level based on Service Level Agreement standards.
• Provided maintenance of LAN/WAN and LAN/WAN-related components; performed and upgraded server and workstation connection, configuration, integration, and testing; provided support for desktop workstations, network fileservers, remote access server, tape backup servers, communications gateways and other processors.
• Responsible for ensuring work processes and procedures worked effective and efficient using state wide methodologies and standards.
• Responsible for network performance, network traffic analysis, capacity planning, monitoring and reporting network throughput via cisco management, Net Cool, HP Open view, and Cisco Works.
• Installed and managed the implementations, configurations for WAN utilizing Cisco VPN and wireless technology.