SUMMARY:

• Innovative Marketing and Relationship IT Professional with over 15 years’ experience working for Fortune 500 companies. I have a proven record of success leading all phases of diverse technology projects aligning business goals with technology solutions to drive process improvements, competitive advantages and bottom - line gains.
• In-depth expertise in managing products/projects on a global scale
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on-time, on budget and with desired results.
• Exceptional analytical expert in reporting and analysis

SKILL:

• Product Lifecycle Management
• Product Development Management
• Global Implementation
• Business & IT Planning
• Project Management
• Cross Functional Leadership
• Technical Acumen
• Requirements Gathering / Analysis
• Operational Leadership
• Process Improvement (Six Sigma)
• Strategic Planning
• Business Development

PROFESSIONAL EXPERIENCE:

Confidential

Professional Services Delivery Coordinator

Responsibilities:

• As PS Delivery Coordinator, responsible for providing the gateway to delivery services, by providing project coordination services for internal operational programs and Contract Delivery Partners from project initiation to delivery.
• Responsible for managing all processes and systems relevant to the successful completion of Professional Services goals including:
• Review of new projects with Account/Sales teams
• Identify tasks and resources needed
• Assign and coordinate resources for the work requested
• Closing projects after delivery ensuring all closure documents have been received
• Work collaboratively with cross functional teams with a focus on assisting and supporting Regional Managers, Program Managers and Professional Services Consultants/Engineers through the lifecycle of the services projects.
• Assist with internal Operations improvements
• Identifying areas for improvement, test new systems and enhancements, provide training to fellow PCs, PMs and FPMs.
• Reporting and Financial Tasks
• Provide project updates and various reports to Financial Operation Managers
• Review forecast reports to update management on revenue numbers and project closures
• Ad-hoc reporting and data manipulation as requested

Confidential, Menlo Park, CA

Global Security Data CENTER PROJECT Manager

Responsibilities:

• Supported and developed security standards and best practices focusing on physical security, system security, and security personnel training. Worked to enable a safe and secure environment for personnel, customer data, and Facebook infrastructure at FB-owned data centers.
• Worked in partnership with key physical security teams: System Security, 3rd Party Services, Data Center and facilities leadership to evaluate priorities, objectives and deliverables.
• Designed and standardized data center access control processes and best practices from initiation to completion working with SME’s on project scoping, documentation, metrics and communication in development of role based clearances and visitor management pre-registration.
• Proofed and edited global security communications, best practices documents, process knowledge documents, and standards for the global security teams.
• Researched and evaluated 3rd party risk assessments to support and kickoff Data Center Risk Mitigation Project. Created (32) project plans based on risk assessments covering physical, system, and personnel security.
• Integrated WMS-Workflow Management System to auto-generate tasks and deliverables to meet task deadlines.

Confidential, Wilson, NC

Project Manager /Project Team Lead

Responsibilities:

• Project Team Lead assigned to lead multiple Sub-Task teams responsible for planning, setting tasks & goals, preparing project plans, organizing team members, working with current vendors and Deconversion vendors to guarantee the successful conversion of the Mergee Bank.
• Responsible for defining requirements, developing project plans, and creating/tracking tasks schedule.
• Lead Conversion Team to integrate and convert (3) Mergee banks (CITI, Bank of KY and Susquehanna)
• Coordinated the efforts needed to convert the Mergee Banks Treasury Services products to BB&T operating model required Data mapping, Price mapping and Product conversion to BB&T infrastructure
• Work with LOB, Operations, Test and Support to manage the bank merger activities for BB&T Treasury Services products
• Planned and executed Integration activities for my respective areas of responsibility. Managed large scale initiatives moving the Mergee banks disparate systems to BB&T’s systems and infrastructure.
• Managed weekly Subtask meetings reviewing weekly status, working through issues mgmt. and resolution, maintaining all status reports, issues and action logs, project plans and Data Repository (SharePoint)
• Work with Client Support / Outreach to ensure training and client experience in place to support the new clients transition to BB&T.
• Lead Post-Conversion Support meetings to address/document any client support issues, client retention / turnover and any other conversion issues.

Confidential, Morrisville, NC

Contract Coordinator / Project Manager

Responsibilities:

• Coordinated activities for the multi-phased vendor contract with IBM for data center hosting and operational support in connection with MetLife’s Global Data Center Consolidation / Migration Project.
• Worked with assigned Executive team, as well as various groups with cross functional teams including but not limited to, Legal, Procurement, Technology, Operations, and regional IT groups.
• Using proven communication skills to coordinate between functions, resource representatives and suppliers to adhere to timeline goals and milestones.
• Monitor IBM and MetLife compliance with obligations of the Master Services Agreement
• Monitor IBM contract level deliverables commitments
• Track fulfillment of IBM and MetLife deliverables
• Act as liaison between program team and suppliers; clearly outline established and clear milestones required for project completion
• Creation and ownership of the MS Project Plan
• Present oral and written reports defining plans, problems and resolutions to appropriate levels of management
• Facilitate the definition of services, service levels and customer requirements. Interact regularly with regional teams from global perspective to determine needs and develop plans for improving delivery. Advocate on behalf of the client and represent MetLife’s needs as appropriate to senior management and Supplier. Work cross functionality to solve and implement change.
• Communication & Planning Work Stream Lead which required management of the weekly OMM/dashboards, Action Tracker, Project Plan and setting joint weekly program meeting cadence (logistics, invite/agenda, meeting minutes, etc.)
• Disseminate activity summaries and provided regular follow-up with assigned technical and financial staff to monitor compliance, including kick-off meetings with relevant staff on work stream activities and deliverables.

Confidential, Morrisville, NC

Operations Project Manager

Responsibilities:

• Manages projects on a Global scale; managed the Confidential / Brazil Market for Lenovo
• Promoted overall regional goals and targets (Acquisition / Development accounts)
• Drive product initiatives to enhance profitability and grow revenue and market share
• Managed weekly interlock calls with RMs to provide product updates, and future product plans and roadmap reviews for the region.
• Tracked key product deliverables.
• Identifies business development and sales opportunities as they relate to specific products
• Maintains awareness of new technologies and the potential application on future products.
• Managed setup of local manufacturing plants in Brazil and Argentina (tax benefits to build locally)
• Monthly Business Review: Analyzes region sales forecast, identify business trends, identify corrective actions to drive sales and profit

Confidential

Project Coordinator / Product Manager

Responsibilities:

• Responsibilities included the following: gathering and appropriate revenue recognition, ensuring timely and accurate invoicing, and monitoring of receivables for projects.
• Successful handling of the lifecycle of products: product planning, budget, schedules, and status updates.
• Facilitated Weekly Worldwide Marketing calls with key Lenovo stakeholders, regional contacts, and Product Managers. Managed calls to share project status, product updates and other deliverables.
• Maintained key product deliverables - tracked, monitored and assembled to completion.
• Executed project work plans and revised plans to meet changing needs and requirements.
• Administrator for ThinkPad SharePoint data repository

Confidential, Durham, NC

IT Relationship Manager

Responsibilities:

• Identified and qualified IBM and vendor products with System x Blade Centers and servers in order to support IBM's Solution-Based Strategy.
• Required understanding of the client business which included the following: industry trends, industry direction, and IBM's competitors' relative positioning in the market.
• Managed 14 IBM divisions (Related Products Test Sites) that conducted compatibility testing on the hardware,
• Required extensive knowledge of RP site Product Portfolios, Server technical specifications, and Marketing requirements.
• Supported activities that contributed to specific business benefit/ value to the customer by developing and executing test plans on time, and with positive results.
• Negotiated and resolved funding, test resources, and equipment availability issues to meet aggressive test exit