SUMMARY:

• Results oriented, highly motivated business leader with over 20 years of global experience spearheading complex IT process improvement initiatives for Fortune 500 organizations.
• Possess a combination of IT Strategy, Project Management, Team Leadership, and Information Technology skills.
• Proven ability to deliver substantial cost savings and improved productivity through the execution of change initiatives to yield high quality service within defined budget and time constraints.
• Change agent, team builder and communicator with a passion for results.
• Experienced in customer and partner management, merger/acquisition and divestiture, operations, and outsourcing coupled with Six - Sigma methodology leadership.
• Project scope included approximately 250 site operations across Canada and North/South America.
• “Hands-on” project leadership with responsibility for plan development, change management, execution and status/metrics reporting to all project stakeholders.

AREAS OF EXPERTISE:

• ITIL Service Management
• Six Sigma (VBSS) Greenbelt
• IT Asset Management / Control
• Enterprise Project Management
• Customer / Quality Focused
• Business Process Outsourcing
• Project Planning/Implementation
• Budgeting & Forecasting
• M&A Integration
• Business Relationship Management
• Business Continuity & Resumption
• Risk Mitigation & Management
• Strategic Planning
• Technical Integration
• Project Lifecycle Mgmt.
• Contract Negotiation
• IT Governance & Compliance (SOX)

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, NY

Senior Project Manager

Responsibilities:

• Led team of Network Engineers in support of Confidential initiative. Scope included all Confidential and Renewables facilities in the Americas.
• Utilized PM processes and methodologies to ensure the Confidential initiative was delivered on-time, within budget and met the customer expectations.
• Development of the detailed business case and high-level project plan outlining goals, requirements, risks and estimated costs including KPI’s.
• Designed project reporting templates to provide leadership / key business stakeholders with project milestone status, issue/resolution tracking and risk management.
• Leveraged ServiceNow to monitor/control/manage/document all changes to the technical environment.
• Client satisfaction focused - responsible for project communication with all business and technical leadership.

Vice President

Confidential

Responsibilities:

• Utilized ServiceNow service platform to drive operational improvements through customization and implementation of Incident and Change Management systems.
• Developed and implemented “Sales Dashboard” providing effective means improve internal processes to better monitor and proactively work sales opportunities, resulting in increased business and higher revenues.

Director

Confidential

Responsibilities:

• Oversaw and led development of Service Management program and Service Catalog for c1 Managed Service offerings and the 2013 corporate Strategic Plan.
• Provide avenue to reveal overall value through onboarding project leadership and plan execution.
• Initiated development of tactical marketing plans for Staff Augmentation and Microsoft Office 365 migration services.

Acquisition Integration Program Manager

Confidential

Responsibilities:

• Led $2.1B Well Support and $1.3B Well Stream infrastructure integrations for Confidential across 125 sites globally.
• Constructed program management (PMO) process improvement through development and standardization of integration metrics for effective progress tracking, issue visualization and reporting.
• Managed project providing support, discipline and oversight of work-stream project leaders to accelerate the successful integration of the acquired business.

Confidential, Westchester, NY

Director, IT Strategy and Administration

Responsibilities:

• Worked in collaboration with enterprise business partners on a global transformation team to plan and execute the successful tax-free spinoffs of Confidential ’s water and defense related businesses.
• Provided substantial process improvements through development and implementation of a Global IT Strategic Plan (SOAP) and oversaw a regimented planning process with all Confidential ’s lines of business.
• Standardized inconsistent infrastructure and planning processes that dramatically unified disparate business unit IT staffs and cultures.

Director

Confidential

Responsibilities:

• Served as Chief of Staff to CIO of Global Operations and implemented “Office of CIO” communication plan.
• Responsible for the IT procurement and inventory management function to track all licenses, warranties, and service agreements.
• Led initiative to identify opportunities to improve process control and effective leverage of resources through compilation and analyzation of Enterprise “Cost of IT”.

Director

Confidential

Responsibilities:

• Consolidated and prepared Enterprise IT Capital/Expense plans and Technology Service charges providing cost savings of $2MM to $4MM annually.
• Spearheaded launch of IT outsourcing (BPO) for corporate infrastructure and applications teams, leveraging high quality IT service providers, providing flexibility and scalability.
• Implemented Vendor Management Organization (VMO) establishing internal relationship management practices for strategic IT suppliers providing lower cost and improved communication and coordination.

Director

Confidential

Responsibilities:

• Developed and implemented standard global desktop support tools and improved corporate processes.
• Mobilized cross-management team to select, justify and implement increased visibility improvements for security compliance in coordination with Defense Value Center IT leaders.
• Developed Desktop Standards Council to review and approve desktop hardware and software standards.
• Created general computer control’s template supporting Sarbanes/Oxley compliance reporting.

Director

Confidential

Responsibilities:

• Developed and communicated technology roadmap within Data Center supporting business requirements including operating systems, hardware/software, transaction processing, database administration, and security standards.
• Worked in collaboration with CIO’s, EI/EA Directors and Value Center IT leadership regarding project plans, improvement objectives, and financial performance.
• Initiated quarterly “Voice of the Customer” review resulting in improved customer communication and satisfaction.
• Spearheaded development of web-hosting services supporting both internet and intranet applications providing 60% of equivalent external cost alternative benchmark.
• In coordination with Corporate Audit Services, developed a comprehensive GCC template to aid in SOX compliance assurance activities