End User Computing Analyst-IT Project Manager, Resume Sandy Springs, GA - Hire IT People

SUMMARY:

Years of progressive project management experience in software and hardware implementations. Proven track record of successfully managing a variety of projects.
Over 5 years of IT experience through increased responsibility and promotions.
A highly motivated and organized professional with an understanding of project management tools, techniques and processes.
Extraordinary organization, leadership and planning skills. Proven ability to develop and manage project schedules and collaborate with cross - functional teams to complete projects on time.

RELEVANT SKILLS:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

End User Computing Analyst-IT Project Manager

Confidential, Sandy Springs, GA

Responsibilities:

Served as the project administrator for network MDF rack upgrades at facilities across the country
Create and manage project plans for migrating all systems to Windows 10
Managed MDM Project, using tools and reports to migrate over 1500 devices to a new mobile device management system
Travel to sites as needed to take lead in new technical and business launches and Go-Lives
Create and maintain standard documentation to support all department related processes
Administer and configure new printers on the company print servers
Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, printers and RF scanning systems in accordance with existing End User Computing (EUC) processes
Responsible for analyzing and solving personal computer problems, printer problems, end device RF scanning and other equipment. Includes contacting vendors for support when necessary
Maintain accurate information and data regarding end-user issues, new personal computer installs and the re-issue of personal computers in the appropriate tracking systems
Play an active role in developing and enforcing new EUC processes
Follow policies and procedures in enforcing computer/communications/voice mail policies

IT Asset Analyst-Project Manager

Confidential, Norcross, GA

Responsibilities:

Led the migration initiative to ServiceNow through training and endorsement
Provided internal client support for all local users up to traveling C-level executives
Implemented an extensive issue tracking process that improved communication and issue resolution for cross-functional teams and management
Facilitated and coordinated the work of multiple project sites and engaged in the implementation of new projects including scheduling, risk assessment and project expectations
Served as the project administrator for multiple site locations for migrating users and computers to new domains, as well as the implementation of Office 365
Trained resources for Office 365 project, ensuring they had the tools needed to carry out responsibilities and are following project rules and staying within scope
Device, functional and user acceptance testing experience to ensure that new software and hardware is working as designed and designed to meet the expectation of users
Managed cost budget to allocate cost estimates to specific project tasks, resources and scheduling
Produced project status reports, managed resource teams and resolved daily project issues
Collaborated with cross-functional teams such as the Server, Active Directory, and Windows Core teams to complete project tasks, follow-up and troubleshooting

IT Project Support Analyst

Confidential, Norcross, GA

Responsibilities:

Accelerated the production of a 27,000-plus employee company providing computer and project support
Key contributor on the Windows XP to Windows 7 project

Senior Analyst

Confidential, Atlanta, GA

Responsibilities:

Earned promotion following superior performance amongst peers and demonstrating the ability to learn and master new and complex concepts
Assisted with designing and testing of new ticketing software throughout the project lifecycle