Program Manager Resume
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Allen Plano, TexaS
SUMMARY:
- For those who enjoy creating the future this is a fascinating time of unprecedented technological development and opportunity.
- I have been fortunate to have contributed to the success of some top - tier Engineering and Technology organizations, primarily in research and development environments.
- My foundation is in Software Engineering, with a record of achievement in managing challenging high-tech projects. Depending on your team’s particular needs, the position.
- As a Software Engineer, I offer experience with:OOA&D, C++, unix scripts, Java, Python, HTML, CSS, Javascript, many other languages
- Real - time operating systems
- Eclipse & other Integrated Development Environments
- Platforms ranging from microprocessors to mainframes
- Source code control tools including GitHub and Clearcase
- I continue to update my Computer Science skillset through w3schools, freeCodeCamp, the Linux Foundation, numerous meetup groups, and independent research.
- As a Project Manager I am well-versed in the appropriate methodologies - SDLC, Waterfall, Scrum, SAFe, Lean, Six Sigma, Kaizen, Kanban. My Project Management credentials include:
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Lean Six Sigma Green Belt (LSSGB)
- I have also held an and though I have worked with high-achievers from around the world, I would expect to enter your team with a learning attitude. I am ready to help your organization develop new products and services for many years to come.
- Thank you for this opportunity to present my resume and to be considered a future member of your team.
TECHNICAL SKILLS:
- OOA&D, unix, C++, Java, Python, Real-time OS, HTML, CSS, Javascript, many other technologies.
- Agile and Waterfall SDLC, Scrum, SAFe, Lean, Six Sigma, Kaizen, Kanban
- Strategic and Tactical Contributor, Consensus Builder, Concept Developer, Futurologist
PROFESSIONAL EXPERIENCE:
Confidential, Allen/Plano, Texas
Program Manager
Responsibilities:
- Offering practice interviews to unemployed and underemployed professionals in Dallas-Fort Worth area.
- Developing knowledge in new areas of technology, eg., Software-Defined Networks & NFV, Internet of Things. Updating coding and IT skills via w3schools, FreeCodeCamp, the Linux Foundation, et. al.
- Acquired State of Texas certification as Teacher of Mathematics, grades 7-12 during this time.
Confidential, Frisco, Texas
Integration Manager
Responsibilities:
- Confidential is the world leader in managing self-service financial kiosks. I provided Project Management for integration of Columbus Data Services, doubling ATMs.
- Drove system integration across twelve corporate functions, with critical year-end completion deadlines in IT, Human Resources, Accounting, Auditing, and Legal. Responsibility crossed organizational and geographic lines, required careful monitoring of schedule and progress toward objectives.
- Coordinated strategy to realize projected acquisition synergies through interworking of credit card payment processing networks, requiring analysis of interrelationships among business components.
- Contract completed successfully. See attached LinkedIn recommendation.
Confidential, Plainsboro, New Jersey
Program Manager
Responsibilities:
- Overall program management, balancing strategy with aggressive schedule and achievable tactics in leading three Project Managers in implementing new Juniper MX960-based Commercial Enterprise Network (CEN) to better serve Time Warner Cable's Business Class customers.
- Established plan for migration of commercial customer traffic from 378 legacy network nodes to new, independent network. Activated 212 new nodes in 2014, exceeding year-end goal of 200 before program was cancelled due to impending merger.
- Monitored, managed issues and risks, created and presented executive briefings on thirty separate Time Warner Cable network implementation projects nationwide.
- Reporting and documentation tools included Salesforce CRM, Force.com Professional Services Automation, CA Clarity Project and Portfolio Management, Microsoft Visio, Project, and Office.
- Successful completion of contract. See attached LinkedIn recommendation.
Confidential, Flower Mound, Texas
Agile Trainer | Scrum Master | Scrum Trainer
Responsibilities:
- Worked for non-profit organization (501C3), helping other technical and non-technical professionals in job transition by sharing knowledge of Agile Development Methodologies resulting from Scrum Master certification combined with PMI-based Project Management knowledge and experience.
Confidential, Fort Worth, Texas
Job Search SME | Leader
Responsibilities:
- Moderated career networking group for professionals in, or going into, Healthcare and Healthcare IT field. Recruited speakers, established topics and program, maintained schedule for weekly meeting.
- Acquired certification as Certified Scrum Master (CSM) from the Scrum Alliance.
Confidential, Irving, Texas
Technical Project Manager
Responsibilities:
- Coordinated agile management and helped set direction to move business-critical Home Automation product forward from stagnant proof of concept status to market release.
- Established and implemented plan to stabilize development process through incremental and iterative stages, introduced standard configuration management principles, created software release notes for system integration test team. Maintained program-wide action register.
- Managed tracking of >1000 defects in Clearquest spanning multiple internal and external teams, ran conference calls of 10-50 developers, testers, and managers. Identified problem owners, drove resolutions, created progress charts and metrics.
- Provided high-level coordination of Java, XML, javascript, C#, HTML, IOS, Android, and WebSphere software developed in-house and by third-party contractors for low-level, middleware, and application layers on TV set-top box, web (PC), and mobile platforms.
- Learned & used any tools required for success - Bugzilla, Clearquest, Forte, others.
Confidential, Plano, Texas
Technical Project Manager | Site Manager
Responsibilities:
- Deployed triple play to Video Headend Offices (VHO), Intermediate & Central Offices, and Remote Interfaces.
- Verified site readiness, oversaw physical installation of routers, switches, patch panels, cable routing structures, etc., and ensured build compliance according to customer acceptance criteria.
- Managed installation of router and switch operating systems, routing tables, server operating systems and Mediaroom application software, integration with servers & firewalls, execution of throughput, latency and jitter tests, and demonstration of complete end-to-end service to customer.
- Managed third party contractor personnel and internal teams through multiple site implementation cycles.
- Responsible for equipment inventory of $5-10M and installation expense budget.
- Delivered all build sites on schedule with high quality and superior customer satisfaction.
- Managed upgrades to standardized architecture of previously-built, live VHOs serving large markets.
- Built similar multimillion-dollar IPTV system from start to finish for Confidential, Confidential .
- Tracked projects using Microsoft Project and Computer Associates (NIKU) Clarity software.
Confidential, Allen, Texas
Consultant
Responsibilities:
- Held a variety of free-lance positions including network marketing, sales, training, volunteering.
Confidential, Richardson, Texas
Member of Scientific Staff | Senior Software Engineer
Responsibilities:
- Platforms included telecomm switches and peripherals, mainframes, UNIX workstations.
- Programmed in C++, Pascal, Protel, REXX, SQL, UNIX scripts, assembly language, machine language. Source control and configuration management using Clearcase on UNIX and PLS DMS on IBM 370 CICS mainframe. Integrated Development Environments for code development, testing, and debugging.
- Used PLS DOC on mainframe and Framebuilder/SGML on UNIX for document control.
- Fulfilled needs in all phases of SDLC lifecycle: requirements, feature sizing, feature description documentation, design documentation, code development, code review, designer testplan development, testplan review, testplan execution, system integration testplan review, defect correction, field support.
- Researched proposal and determined feasibility, prototyped capability to park, retrieve, and release calls, then led team in development of associated feature and tool set, saving MCI several million dollars, enabling new service delivery via scripting rather than requiring new software development.
- Evaluated future needs of trunk controllers, recognized need for tool to transfer trunks from legacy peripheral to next-generation fiber-based digital trunk controller without outage. Created prototype, led team in designing, coding, and testing. Patent process was pursued.
- Enhanced XPM peripheral code update creation software, porting tools from legacy proprietary workstation to UNIX workstation, enabling maintenance teams to patch next-generation peripherals with common enterprise-wide UI/UX interface and operation.
- Led Continuous Improvement (Kaizen) team that implemented helpline, defect database, and user satisfaction survey. Improved global software patching customer satisfaction from unknown to excellent.
- Led team in re-architecting global patch tools to better meet current and future business requirements.
- Taught classes on Debug Tools and Methods, Table Control, Continuous Improvement, Problem Solving & Decision Making. Always received excellent ratings. Selected as department training leader.
- Specialist in DMS-100 ISDN Field Support and software maintenance, correcting problems found in the field. Provided 24/7 on-call support for any mission-critical DMS-100 field issues, ie., outages.
- Maintained ISO9000 Quality documents and served as Quality Prime / Lead.
