SUMMARY:

• Certified Six Sigma Green Belt (Lean) and IT Management professional/consultant who is skilled in business analysis and process improvement with a track record of delivering mission critical application, development and support projects on time, on budget and to client specifications.
• Leverages strong analytical, collaborative and decisive leadership skills and uses a customer - centric approach to managing projects with competing priorities. Skilled at bridging the communication gaps between C-level executives, business units and technical teams to ensure groups are aligned.
• Team leader who coaches and develops cross-functional and offshore teams, including vendors, encouraging innovation and quality of deliverables using various methods of SDLC including Waterfall, Iterative and Agile.

TECHNICAL SKILLS:

• Project Management - Define project objectives scope and success criteria
• Develop and execute Project Plans from initiation to deployment managing risk and issues
• Plan schedule and track project deliverables and milestones
• PMO build-out and development including integration of projects across programs or portfolios
• Software Development Life Cycle (SDLC)
• Process Improvement
• Business Analysis
• Resource & Vendor Management
• Conflict Management
• Quality Management
• Team Building & Leadership. Proficiency with MS Project
• Excel
• Visio
• PowerPoint
• Jira and SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Needham, MA

Senior Project Manager/Consultant

Responsibilities:

• Delivered the implementation of the EVVE Fact of Death Adapter project for the Massachusetts Registry of Vital Statistics including client engagement, vendor resources and business analysis consulting, scope and requirements definition, Project Plan creation and maintenance, team management and quality assurance review.
• Coordinated initiation of Agile process for Internal Strategic Initiatives
• Prepared responses to Requests for Proposals and grant requests. Monitored state and nationwide lead sites to find possible projects for bids.
• Chaired Monthly Marketing meetings monitoring internal marketing initiatives.
• Recruited and interviewed candidates for Project Manager staff augmentation positions.

Confidential, Waltham, MA

Senior Program Manager/Project Manager

Responsibilities:

• Managed a three project program for a major financial services client including all processes and multiple teams to develop and deliver migrations, applications and services to their clients. Increased client satisfaction, relationships and expectations through daily communication, weekly reviews and status reporting. Created and managed cost, scope and deliverables through planning, tracking, QA, change control and risk management. Facilitated internal and vendor teams, daily scrums and release planning.
• Successfully delivered two projects on time and under budget (third project was ongoing)

Confidential, Burlington, MA

Senior Customer Delivery Manager

Responsibilities:

• Directed the matrixed delivery and technical team on global complex, multimillion dollar customer implementations. Applied project management methodologies and techniques in directing other project managers and delivery team. Liaised and consulted with the client business and technology teams to fully understand business processes and implement client requirements. Utilized an in depth understanding of payment processing products and solutions to schedule, plan, document and manage all release activities, anticipating bottlenecks and escalating issues to ensure projects were implemented as planned and met requirements of scope, functionality, quality, budget and service levels while balancing client needs with technical constraints.
• Retained revenue and achieved customer satisfaction as a result of turning around failing project and relationships with stakeholders at a client in Sweden and formulating and implementing new delivery processes.
• Increased quality of deliverables across the team by instituting daily “scrum” meetings which increased team and vendor collaboration and engagement, both internally and externally.
• Instrumental in Confidential and Bankgirot receiving the Innovation in Technology and Transaction Banking Award in 2013 by The Banker Editorial as a result of successfully delivering the project.
• Collaborated with client to determine ways to leverage new software as a product offering. Jointly demonstrated software to corresponding organizations interested in a similar solutions.

Confidential, Norwood, MA

Senior Project Manager, Product Implementations

Responsibilities:

• Acting as Program Manager, drove all projects related to product releases and updates. Conducted Release Reviews, communicated release details and schedules to clients and business and created Release documents. Applied Six Sigma techniques to project planning and tracking, continuously improving project estimation and delivery using historical data from previous projects.
• Consistently delivered projects on time, on or under budget and to business specifications.
• Increased customer satisfaction by meeting strict deadlines through improved project management methodologies and processes.

Confidential, Boston, MA

Project Management Specialist, PMO

Responsibilities:

• Executed large-scale, enterprise web development projects. Coached and mentored team members and contractors.. Established strong relationships with IT and business teams to ensure successful and timely delivery of all project components. Implemented processes and techniques to achieve a faster delivery time. Prioritized, scheduled and planned the execution of multiple projects simultaneously and maintained a high-level understanding of dependencies that could lead to project risks.
• Launched Confidential services website on time and according to business specifications; site had over 7 million page views annually; new site increased circulation customer service rep efficiency over 18%; achieved 24/7 uptime through redundant systems.
• Selected as Chair of the Advertising Steering Committee, collaborating with executive team members from across the organization to implement innovative projects including the development of the Advertising Billing System.