Sales/Support Resume Pembroke, MA - Hire IT People

SUMMARY:

Dedicated and accomplished Project/Systems Manager & Business Analyst offering extensive experience with a commitment to maintaining a high standard of customer service and offering solid communication and organizational skills with the ability to prioritize and multi - task in a deadline driven environment.
Core competencies include:Project Management | Oral & Written Communications | Meeting Management: Scheduling & Minutes
Process Improvement | Root Cause Analysis & Problem Resolution | Requirements Gathering & Testing
SDLC & SOX Compliance| Microsoft Office: Word, Excel, Powerpoint | Microsoft Outlook, Access & Project
Lotus Notes, Sharepoint, Visio | IBM DB2 Data Warehouse | Microsoft SQL Server Databases

PROFESSIONAL EXPERIENCE:

Confidential, Pembroke, MA

Sales/Support

Responsibilities:

Provide support for family business that designs and builds custom sport fishing and marine equipment for commercial and recreational customers.
Sales and order support, production and packaging
Inventory control and financial reporting using MS Excel

Confidential, Boston, MA

Project Manager/Business Analyst

Responsibilities:

Organized and chaired regularly scheduled and ad-hoc multi-site meeting for systems and business team status reporting, prioritization and problem resolution
Managed projects using MS Project, dashboard updating, while monitoring budget and providing updates to team, end users and stakeholders
Developed procedures, QA/QC processes and checklists to assist team members with adherence to SDLC, Sarbanes-Oxley(SOX) and Audit requirements
Developed requirements, test plan & cases, risk mitigation, contingency plan, release management, implementation and change control process SDLC documentation
Participated in Disaster Recovery and Business Continuity Planning
Supported technology upgrades and data and system conversions

Confidential, Boston, MA

Consultant

Responsibilities:

Coordinated with external consultants on delivery of software development, upgrades and testing
Organized status meeting for systems staff and business users
Managed compliance process to meet Sarbanes Oxley financial reporting requirements
Supported reporting requirements associated with Y2K and demutualization of Confidential to Confidential

Confidential

Coordinator/Analyst

Responsibilities:

Served as liaison between actuarial departments and Corporate IT support for technology upgrades
Monitored department budget and expenses and maintained system implementation schedules
Interpreted actuarial specifications into requirements and systems specifications
Made code changes to applications using PL/1, COBOL, JCL