Sr. Project Manager Resume Waltham, MA - Hire IT People

SUMMARY:

Impressive track record managing the selection and implementation of global, enterprise level IT initiatives. Experienced in various development methodologies including waterfall, iterative and agile/SCRUM. Skilled at building and maintaining stakeholder relationships as a trusted advisor. Able to navigate successfully in a matrix environment. Excellent written and oral communication skills. Motivated self - starter

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, Waltham, MA

Responsibilities:

Managed implementation of PureCloud IVR solution for new call center for Commercial Services
Project Manager for two Veeva Vault system integration projects between FGS fulfillment management system and MedPro

Sr. Program Manager

Confidential, Watertown, MA

Responsibilities:

Provided multiple, concurrent Salesforce solutions for post-sale stakeholder groups including Account Management, Professional Services, and Customer Service
Successfully managed a 12-month Salesforce Service Cloud re-design project which included major business process redesign, Coveo federated search, Lightning user experience and system integration with athena’s proprietary health claim processing system
Instrumental in the creation of a new Salesforce IT delivery team, increasing staff from 5 to 20 members. Defined standard release processes, added structure to stakeholder demand management and introduced new release management system
Partner with stakeholder groups to define solutions to meet business objectives. Manage a 12-month rolling product roadmap and oversee program governance
Manage a design and delivery team of a Project Manager and Business Systems Analysts

Principle Business Consultant

Confidential, Southborough, MA

Responsibilities:

Lead global project teams in a complex matrix environment. Responsible for project scope, budget and timelines, risk and issue resolution, roll outs and stabilizations
Key projects include Salesforce Knowledge system replacement project, CRM system integration and migrations from corporate acquisitions, Identity and Access Management (SSO) redesign, web service integrations with EMC’s custom Service portal
Lead cross-functional teams to identify and select new IT solutions including requirements, market analysis, RFP and proof of concepts, business case development, financials and presentation of recommendations
Develop and maintain strategic relationships with internal business groups at mid and senior levels

Business Analyst

Confidential, Westborough, MA

Responsibilities:

Business Analyst and Agile SCRUM Master of domain name management web portal application. Implemented significant system improvements including a major UI redesign
Implemented best-of-breed product planning and requirements management tool (Accept 360) across the enterprise, resulting in centralized management of all enhancement requests and requirements
Lead Business Analyst for enterprise Siebel CRM system for Sales & Account Management
Worked closely with Inside Sales and Marketing on several releases, resulting in significant system and workflow improvements
Project Manager for proprietary proposal application. Raised visibility to acquire development resources, built relationships with business groups to update design & content and implement world-wide

Manager

Confidential, Medford, MA

Responsibilities:

Managed second tier, eight-person department of IT support and application developers
Led implementation of Remedy Help Desk application used by 7 different university IT departments

IT Program Manager

Confidential, Marlborough, MA

Responsibilities:

Implemented solutions for Global Services. Applications included Knowledge Management, Call center routing/ACD and Blue Pumpkin Workforce Management solutions
Introduced Knowledge-Centered Support operational program. Efforts resulted in a 6-month return on investment in Knowledge Management solution
Created business intelligence program to provide management with KPIs to track organizational performance

Professional Services Consultant

Confidential, Seattle, WA

Responsibilities:

Implemented knowledge management software and Knowledge Centered Support (KCS) service methodology at customer locations.
Performed business analysis of customer’s service operations and consulted on operational improvements. Provided software installations and configuration, end user training, and post go-live support

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Sr. Project Manager Resume

Waltham, MA

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