TECHNICAL SKILLS:

• ScrumMaster
• Scrum Product Owner
• Scrum Professional
• VersionOne (Admin/User)
• Change Managements
• Six Sigma Lean Professional
• JIRA (Admin/User) / Rally
• JIVE (Admin/User)
• Clarizen (Admin/User)
• MS Project Professional
• MS Office Project Web Access 2007
• SharePoint 2007 & 2010
• Software Development Life Cycle (SDLC)
• MS Office Project Server 2007
• Clarity / Innotas
• MS Office Suite of Products
• Waterfall
• Project Management
• IT/Business Process Management
• Collaboration
• Planning Poker
• Team Foundation Server (TFS)
• SharePoint
• SalesForce
• Request for Proposals (RFP s)
• Statements of Work (SOW s)
• Purchase Orders (PO s)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager/ScrumMaster/Agile Coach

Responsibilities:

• Recipient of the 2017 Commonwealth of Massachusetts Annual Citation for Outstanding Performance for the successful launch of the new Site Application Module
• Principal member of the Agile Center of Excellence (ACE) team, where we support the organization’s desire to support, sustain, and to scale agile work and team behaviors. Assisting other Agile teams in adopting, and continuously improving in the Agile Framework by promoting collaboration and best practices around the agile transformation across Confidential and MBTA
• Responsible for managing Development Engineers, Quality Assurance Engineers, and Business Analysts on the companies’ software projects and programs, reporting their progress as well as identify and communicate risks and issues and ensure the projects stays within scope.
• Coordinate, plan, develop and implement business projects and recommend appropriate strategies, actions, and or alternatives for business decisions relative to the projects under area of responsibility
• Responsible for planning and executing of Sprints that are part of the overall Application Rationalization program using the Agile Scrum Framework. Function as a ScrumMaster and direct technical staff, including developers, operations, quality assurance and business analysis team, as well as working directly with the business users
• Accountable for delivering projects on time, within scope and on budget, and with high quality. Perform in a capacity to train and coach other personnel in the Agile Scrum Framework and practices
• Employ best practices for Agile Scrum Framework, while operating within the department’s overall SDLC structure
• Facilitate the definition of the project scope, product backlog, sprint planning, retrospectives and sprint reviews
• Establish a communication strategy in partnership with the business, IT Sponsors and effectively communicate project related information to team members throughout the project life cycle
• Train Project Teams in the use of SharePoint, and Team Foundation Server

Confidential

Enterprise Content Project Manager/ ScrumMaster

Responsibilities:

• Responsible for managing Development Engineers, Quality Assurance Engineers, and Business Analysts on the companies’ software projects and programs, reporting their progress as well as identify and communicate risks and issues and ensure the projects stays within scope. Responsible for managing the team to validate project requirements, build a backlog for the scope of the project, which included the breakdown of requirements to map out sprint planning, estimate Product Backlog Items
• Map out sprint cadence, team norms. Responsible for running Daily Standups, Sprint Reviews, Sprint Refinement and Sprint Retrospectives. Provided daily statistics on user stories as needed, and monitored risks and issues ensuring closure. Provided weekly status reports to senior business teams
• Responsible for providing project management coordination, support and assistance in all aspects of ECM projects and programs. Ensured on - time and on-budget delivery of new and enhanced business capabilities that meet or exceed expectations. Responsible for managing all project work be delivered based on the Statement of Work (SOW) when working with an external Software/Development Vendor.
• Involved in all ECM deliverables (i.e. enhancements) and engaged with the technical team to ensure timely resolution of production issues
• Managed and Implemented Enterprise Content and Digital Asset Management Solutions in a global environment using SDLC Waterfall Methodology as well as Agile Scrum Framework,
• Facilitate Development endeavors via Agile Scrum Framework
• Responsible for managing Request for Proposal (RFP) and selections of packaged software, and SaaS solutions
• Managed the implementation of Enterprise Content and Digital Asset Management solutions

Confidential

Professional Services Delivery Manager/ScrumMaster

Responsibilities:

• Responsible for the stewardship of large, cross functional development, and systems integration projects for Professional Services working with SalesForce as the conduit for all incoming projects
• Responsible for the ownership of solution delivery and is ultimately responsible for its development project leadership, management, quality, and timely delivery
• Managed the lifecycle of strategic professional services projects from inception to final acceptance including contract stage, requirements planning, technical development, client/stakeholder review, and final delivery/acceptance. Responsible for the creation of Request for Proposals (RFP’s), and Statement of Works (SOW), and ensured the project ran accordingly.
• Produced project plans, risk analysis, status reports, and acts as the internal customer advocate for satisfactory delivery, contracts, finance, and billing. Successfully managed the implementation of software projects for companies such as PWC, and Waste Management.
• Coordinated with the development teams, product and engineering team, outside parties, and vendors to ensure the right teams are working on the right build components at the right time with clear expectations of milestones and goals. Manage, direct and plan major complex project(s) consisting of one or more project teams. Responsible for the day-to-day execution, management, and reporting of the project(s), including managing resources such as Development, Business Analysts, and Quality Assurance to ensure the project costs, scope ran according to plan.
• Conducts project analysis for determining best practices and implementing procedural controls to improve project quality and customer satisfaction
• Responsible for the management of internal projects such as tool development, technology innovation proof-of-concepts, new technology integration, and new advanced service offerings
• Responsible for Quality Assurance on internal projects and custom client facing Professional Services projects which includes the facilitation of testing, as well as writing test scripts, and training documentation
• Responsible for training the Professional Services team in Agile Scrum Framework as well as perform as the ScrumMaster and Product Owner and Business Analyst on a number of internal custom development projects. Maintains the Backlog, and ensures all requirements, stories are documented accordingly in JIRA
• Responsible for the administration of and the training of the Professional Services team in the use of JIVE as an Intranet collaboration solution, and Clarizen as a Project Management solution

Confidential

Senior Project Manager/Certified ScrumMaster

Responsibilities:

• Experience with managing the Agile Scrum team which included the Product Owner, Development Team, Stakeholders, as well as Testers in a cross functional environment utilizing video conferencing capabilities, to perform Sprint Retrospectives, Backlog Refinement, and Sprint Planning sessions, ensuring to keep all team members on task and respectful of others on the team
• Manage, direct and plan major complex project(s) consisting of one or more project teams. Responsible for the day-to-day execution, management, and reporting of the project(s), including managing resources such as Development, Business Analysts, and Quality Assurance to ensure the project costs, scope ran according to plan.
• Coordinate, plan, develop and implement business projects and recommend appropriate strategies, actions, and/or alternatives for business decisions relative to the projects under area of responsibility
• Utilize standard Confidential project management methodology (SDLC - Waterfall, Agile) lifecycle, processes and tools (e.g., Cost Benefit Analysis (CBA), benefit tracking plan, and status reports, Clarity (SAP)) quality management governance and Enterprise continuity. Maintain a matrix reporting relationship with the Sponsor or Project/Program Manager for all accountable, project execution activities
• Responsible for managing Development Engineers, Quality Assurance Engineers, and Business Analysts on the companies’ software projects and programs, reporting their progress as well as identify and communicate risks and issues and ensure the projects stays within scope. Communicate any proposed change of planned activities, schedules, costs, benefits or impacts to sponsor and manage any change according to approved recommendation.
• Identify and maintain key stakeholder’s involvement. Manage vendor relationships and contractual obligations with all project vendors
• ScrumMaster on the Cloud Gen 2 Automation and SharePoint projects using Agile/SCRUM framework. Provided business analysis on the Redundant Data Center (Active/Active) and Blue Chip Cloud Generation.

Confidential

Director, PMO/Sr. Project Manager

Responsibilities:

• As Director, Project Management Office; responsible for Project Management and Collaborative Solutions, Business Analyst work across various SharePoint, Development and Design projects. Responsible for updating upper-level management and Stakeholders across Allin as well as our Clients on the progress of the project(s)
• Responsible for managing projects throughout the entire Project Management Lifecycle, conducting business analysis, and managing assigned projects throughout the entire Project Management Lifecycle. (Included working with clients to understand business goals, suggesting technical and non-technical solutions to meet those needs, and gathering and documenting requirements for SharePoint 2010 and software development projects (.Net, Java, etc.)
• Assisted Management and Sales teams with the creation of Statements of Work (SOW’s) and Requests for Proposal (RFP’s). Ensured all SOW requirements for hardware installation, to Design, Training (including videos) and all web-related implementation and development projects were developed and deployed successfully.
• Responsible for managing Development Engineers, Quality Assurance Engineers, and Business Analysts on the companies’ software projects and programs, reporting their progress as well as identify and communicate risks and issues and ensure the projects stays within scope.
• Met with stakeholders and sponsors to discuss and validate business cases, gather facts for establishing clarifying project directives, scopes, deliverables, budgets, and timelines
• Managed the implementation of a large-scale SharePoint 2010 deployment for a major Pharmaceutical company from project initiation to its successful implementation
• Responsible for developing and managing the master project plan, which contained eight sub-projects (SOW’s), their individual timelines, issues, risks management and resource teams
• Collaborated with functional and technical staff, including client stakeholders, IT Staff, Corporate Affairs, Project Management team, as well as Allin’s SharePoint Development, Design and IT Configuration staff during full life-cycle implementation using Agile methodology and best practices as well as SharePoint 2010 best practices

Confidential

Enterprise Content Management Specialist

Responsibilities:

• Responsible for the development and maintenance of the firm’s intranet and portal systems, client extranets, internal contact management infrastructure and other related enterprise content and search systems
• Worked with departments, practice groups, administrative department staff and Information Systems Business Relationship staff to ensure that the Content Systems and the content thereof meets and continues to meet the needs of the Firm
• Worked with case teams, legal departments, administrative departments, interdisciplinary groups, and committees to develop and maintain intranet, collaboration sites, and extranets
• Provided necessary training and end-user support in coordination with IS Technology Training and IS Service Desk. Developed and maintained training materials for both internal and external users

Confidential

IT Process Manager

Responsibilities:

• Responsible for building a broad and expansive training and al curriculum for the company as well as configure employee computers and train users on MS Project Server 2007, MS Office Project Web Access, SharePoint 2007, MS Office Project Professional and Team Foundation Server
• Developed, documented, and maintained policies, procedures associated with the company’s applications. Researched Wingspeed’s entire automated workflow and task capabilities and developed training modules designed to educate company personnel on all facets of these systems use and capabilities
• Responsible for performing Beta testing on Wingspeed’s internally developed software applications Collaborated with Engineering Application Development and V.P. of Engineering on detailed evaluation regarding test findings and gave recommendations for enhancements

Confidential

Customer Services Program/Operations Manager

Responsibilities:

• As Customer Services Program/Operations Manager actively managed the day to day operations of the customer services group including; scheduling, projects, professional services, invoice reconciliation (IBM, Glasshouse, and HP) and training Responsible for managing all Development Engineers, Quality Assurance, Business Analysts regarding to tracking software projects and programs, and reporting their progress as well as identify and communicate risks and issues and ensure the projects stays within scope.
• Responsible for the creation and management of Statements of Work (SOW’s) and Requests for Proposal (RFP’s) for additional vendor/ resource requests . Ensured all SOW requirements for hardware and software installation, Responsible for managing CS Engineers expense reports as well as revenue recognition based off of Site Survey completion. Drove several cross functional teams to develop and optimize business practices. Worked with senior management to acquire approval for staffing and the implementation of programs and projects

Confidential

Business Systems Analyst II

Responsibilities:

• Program/Project Manager using HP Methodology in conjunction with a software development environment supporting development engineering projects supporting one of Confidential ’s major Business/IT program/projects
• Worked on the Product Sales Readiness (PSR) project; the purpose of this project was to move HP to one centralized product/part registration system. Multiple product and part creation registration systems existed (including Material Master Basic View in SAP, HP legacy Product Data, and Product Hierarchy Data), resulting in redundant data entry and lack of a single system of record. PSR replaced the Product Data front-ends, moving their functionality to a single, integrated environment
• Responsible for managing all Development Engineers, Quality Assurance, Business Analysts regarding to tracking software projects and programs, reporting their progress as well as identify and communicate risks and issues and ensure the projects stays within scope
• Coordinated associated efforts of the project with the business groups, software development, process applications, quality assurance as well as the PMO office to ensure the project stays on target and within scope
• Maintained project/program timelines via TeamPlay to ensure activities are documented, and timelines kept up to date. Create and communicate weekly status reports
• Maintain project/program documentation updates via website (FrontPage 2003) as well improve the efficiency of GO+IT Program & Project Management processes

Confidential

Business Systems Analyst I

Responsibilities:

• Collaborated with Application Development, Engineering, Product and Business Support teams regarding the preparation of Beta testing various software applications. Managed the development and execution of Quality Assurance plans, test procedures and test scripts
• Coordinated testers and assisted them with the installation of software for Beta and regression testing
• Organized testing results and bugs for review by Engineering and Application Development. Responsible for initial wrap-up results of Beta and regression tests, including what went well and what could be done better
• Formulated suggestions to the development team in regards to the design of WEB user interface applications and future Beta/regression tests
• Mentored team members in support of Software Quality Assurance
• Assisted in researching technologies to in corporate into the testing environment in order to improve Quality
• Assurance efficiency and overall customer satisfaction as well as provided detailed evaluation to Senior level Management regarding test findings. Principal authority on application release to Production