SUMMARY:

• Dynamic and highly - accomplished business and technology leader with an excellent record of success providing IT, sales & marketing, legal, project management, business process, and healthcare solutions to a broad spectrum of industries worldwide.
• Expertise in developing and implementing solutions for long/short-term business and information technology plans that consists of application/software development, strategies and architecture.
• An accomplished visionary change agent, business partner; top-level solution provider and industry thought leader that constantly delivers hard driving, steadfast solutions with the demonstrated proficiency to effectively coordinate multi-million-dollar projects and budgets and directing daily business operations while managing and motivating high-performance professionals.

PROFESSIONAL EXPERIENCE:

Confidential

Managing Consultant/Program Manager

Responsibilities:

• Provide technology and business management solutions and consulting expertise in financial, life/health/annuity insurance, manufacturing, state government; Six-Sigma (DMAIC/DAIC), AWE, Agile/SCRUM and SDLC focused
• Led two initiatives for a major financial institution one for DNP (Declining Not Permitted) technology and infrastructure; Reduction of processing time for eLedger (SAP); Senior team member for FTP (File Transfer Pricing) as a result of an MRA (Matter Requiring Attention) from the OCC (Office of the Comptroller of the Currency) that was successfully implemented
• Service delivery manager focusing on small businesses on E2E, B2B & B2C business solutions strategies, charged with performance (budget) management, focused on ERP (SAP/ECC), business plans/analysis, requirements definition, logistics, implementation/configuration/recovery of technology, project management, insurance sales and analysis (healthcare/life/annuity/disability/Medicare supplements, HIPAA, Medicaid, Medicare; Errors & Omissions, liability), governance, compliance, risk, security, merchant services
• Served as a senior consultant at Confidential supporting the identity access management (IAM) implementation and risked-based remediation initiative across the enterprise; the remediation was for server sunset, sustainability and replacement due to compliance and regulatory requirements as a result of a merger/acquisition with another bank and served as a project manager and lead business analyst at Confidential supporting the identity access management (IAM) implementation across a cloud as primary point of contact for planning, communicating and collaborating with key stakeholders to include districts and regions, information pertaining to system updates, issue remedies, upcoming releases and system enhancements, etc.
• Led multiple global initiatives for the Confidential PMO leading two domestically, integration of assets and processes to SAP as the result of an acquisition and an EDI replacement initiative (AGILE/SCRUM), full hardware/software development and integration; internationally, led an SAP rollout to integrate a Latin America site; data integration, BPM/OCM, integration strategy (compliance, risk and legal driven), BI/DW, etc.,
• Led multiple initiatives for the Confidential PMO; SDLC focused on the migration of a legacy systems to align with business objectives to SAP ERP (ECC) (modules CO/FI/AP/AR/GL/CD), delivery of business requirements, ETL processes, application development; AGILE/SCRUM (Scrum Master and PM) development efforts to meet market trends and standards, leading sprints/iterations, user stories, retrospectives, providing cost benefit analysis
• Led billing and payment utilization at Confidential defining the roadmap and strategy for supply chain management to meet technology objectives to align with business objectives to ensure proper and effective billing and payment utilizing SAP ERP (ECC) modules (CRM/FI/MM)
• Senior Project Manager for remediation and drift management at Confidential to ensure holistic approach to governance, accountability, acceptance, risk management, E2E process improvement/enhancement, application development and structure from inception through creation of sustainable and repeatable processes as a result of a merger/acquisition with another bank
• Led multiple work stream initiatives for the CSBB at Confidential ; charged with performance (budget) management on all aspects for the work stream across the LOB to ensure high performance and redundancy to eliminate capacity limitations and concerns, risk mitigation, process improvement, application development, modification/support initiatives, worked with service delivery team to ensure strategic initiatives met
• Led a multi-million dollar development and migration initiative for CSBB at Confidential charged with development of applications and databases, performance (budget) management on all aspects for the work stream across the LOB to replace/re-platform key applications (multiple projects, some Web) to virtualized computing environment (cloud, local Intranet) at new data centers for multiple business units, focus on process-flow improvement, including feasibility, JAD/planning, cost benefit analysis, application development, etc.,
• Led international (EMEA, Latin America, Asia) global GTO projects at Confidential ; charged with performance (budget) management on all aspects for the work stream across the enterprise and deployments for a multi-million dollar web based Siebel/Oracle CRM application upgrade/replacement, that included application development and support across multiple data centers ensuring efficiencies & process re-engineering, includingfeasibility, data integration, platform solutions strategy, JAD/planning, cost benefit analysis, etc.,

Confidential

Managing Consultant/Program Manager

Responsibilities:

• Provide leadership as a senior IT leader, responsible for all aspects of IT planning, implementation, development and support, data and application security across platforms and networks (global), support business objectives in payment services, using SLDC, RUP or AGILE/SCRUM methodologies
• Led/developed strategy for technology initiatives in Latin America (Brazil 2001-2003) to include, application development, develop ERP for core functions, infrastructure hardware/software upgrades, process re-engineering, CRM, all production support of all systems, telephony, human resources, configuration management, security, efficiencies, work-flow, billing/recovery, security for front and back office, third party data enter responsibility management, service desk/help desk, ITIL/CMDB review, establishing efficiencies, Peregrine, Remedy
• Led the application development and delivery of a flagship payment services application in Latin America (Brazil 2000) with a team of 100+ in Latin America and 40+ in North America, from user requirements and pilot to implementation over a six-month period, included all governance, compliance, responsible for the organizational change as a result of both initiatives
• Led the application development of a debit card processing application (Pass-Thru) as the result of an acquisition, project was on time and under budget at an initial cost of $1MM delivering a $1MM gross profit monthly
• Led/developed strategy for technology initiatives in The United Kingdom, responsible for all application development, front and back office operations, infrastructure hardware/software upgrades, process re-engineering, production support and systems, telephony, human resources, configuration management, security, efficiencies, work-flow, third party data enter responsibility management
• Charged with relationship management, fostered progressive relationship with technology and business, provided leadership to the department and program teams to include staff management and education responsibilities,
• Successfully implemented Y2K modifications after program team failed, reducing headcount and initiative cost from $1MM to $100K monthly while expediting delivery to less than 5 months