Senior Services Delivery Project Manager Resume

SUMMARY:

Senior Project Manager with over 15yrs of professional experience, managing information technology, business systems and business process projects.
Strategic thinker with the ability to see big picture, apply creative problem solving skills, maintaining key stakeholder relationships, and ensuring effective cross - functional collaboration.
Proven communicator with all levels of customers, decision makers, and governance boards.

TECHNICAL SKILLS:

HR, Productivity & Word Processing: Microsoft Outlook, Lotus Notes, SharePoint, Remedy Helpdesk, Microsoft Word, Clarity, Oracle, SAP, Salesforce

Database & Spreadsheets: Lotus Notes, Microsoft Access & Excel Graphics

Publishing & Presentation: Adobe Photoshop, Illustrator and Fireworks, Microsoft PowerPoint & Visio

PROFESSIONAL EXPERIENCE:

Senior Services Delivery Project Manager

Confidential

Responsibilities:

Confidential is a global software company with more than 11,000 public- and private-sector customers in 100 countries. As a Senior Project Manager responsibilities include the delivery of a variety of award-winning solutions spanning business-to-business integration, managed file transfer, operational intelligence, API and identity management, and email security.
Design and lead the implementation of complex programs and strategic projects
Manage all project financials, margins, forecasting plans, schedules, milestones and deliverables
Development of a PMO business model, established consistent and repeatable standards, creation of standardized procedure, and identified/implemented processes to improve team utilization
Management of internal and external stakeholder expectations, project progress reporting, change management and timely communication of project risks and risk mitigation plans to executive team
Demonstrate strong leadership skills within projects and as a senior member of the PMO
Conduct onsite customer workshops and cross collaboration planning sessions

Engagement Project Manager

Confidential

Responsibilities:

Recruited to this data center infrastructure management (DCIM) software provider to manage complex partner programs and lead domestic and international implementations to successful close. Lead global projects with high visibility assuring maximum continuous business value and return on the customer’s enterprise software solution investment.
Develop and managed project teams, including allocation of work & resource conflict resolutions
Collaborate with customers to develop value enablement strategies, including project scope definition, defined quantifiable deliverables, establish governance and risk mitigation models
Manage complex partner programs. software development and integration projects
Orchestrate the alignment of internal and customer activities, milestones, and deliverables
Generate implementation pricing packages and create corresponding Statement of Works

Senior Analyst

Confidential

Responsibilities:

Responsible for leading Confidential initiatives in order to substantiate, build, and support business processes.
Repeatedly recognized for superior performance and demonstrated ability to quickly master complex concepts through promotions and selection for high-priority initiatives
Lead Oracle HR system projects while tracking and providing project status to senior management
Detected and defined manual business processes then outline business requirements to advance manual processes to automation: development of test cases, test plans, and extracting test data
Responsible for Confidential project development including: research of data and system related issues
Accountable for identifying & tracking project risks, assessing impact, & executing mitigation plans
Analyzed personnel data and developed reports for senior management regarding hiring, retention, and attrition trends

System Engineer / Training Manager

Confidential

Responsibilities:

Member of a team which provided the highest quality network support, coupled with a stable desktop environment. Training manager responsibilities included performing in-house training on all SOCO supported applications for all national locations.
Annual report design and all corporate presentations / roadshows
Solely responsible for the timely resolution of desktop issues, weekly archives and check runs
Jointly responsible for the administration and maintenance of the server base