SUMMARY:

• A decade of experience with an expertise in Quality Analysis, Business Analysis, Customer relations, B2B & B2C Engagements, HR and Marketing.
• Experience leading results driven teams that focus on quality and client satisfaction.
• Experience leading the talent acquisition teams and work with them in sourcing the perfect profiles needed per the hiring managers.
• Experienced in life cycle stages of technology implementation including Requirement Gathering, Solution design, GAP analysis, Test Plan Cycle, UAT, and Project Coordination activities.
• Experience in preparing Requirement Analysis Documentation, Training scripts, Functional Documentation & User Training Documents
• Familiar with Oracle R12 General ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Inventory (INV), Purchasing (PO), Order management (OM)
• Experienced with Social media marketing and international student recruitment, brand promotion, & customer service.
• Good knowledge on Blue Prism and UI Path (Robotic Process Automation).
• Experience creating access control interfaces using application modeler for spying the applications to determine elements for automation purposes.
• Implementing Automatable Business Requirements using Blue Prism Process Studio and Object Studio and deploying them VM’s (Bots) through control room of Blue prism.
• Very good understanding of Documentation needs for an RPA implementation (Process Definition Document, Solution Design Document, Operational Impact Document, Process Design Instruction and Object Design instruction).
• Good exposure of different automation techniques used for thick client and thin client applications.
• Possess a flexible attitude and comfortable in interacting with multiple levels of organization, management & staff from different locations

TECHNICAL SKILLS:

Project Management: Rational Requisite Pro, Microsoft Visual Studio TFS, Quality Center, Jira, Sharepoint, MS Office, MS Visio, & PowerPoint

Web Development: WordPress, HTML, CSS

ERP: Oracle EBS R12 (GL,AP,AR,INV,PO and OM)

RPA: Blue Prism, UIPath

ATS & VMS: JobDiva, Taleo, IQNavigator, Fieldglass, JobVite, Pro - Unlimited WAND.

WORK EXPERIENCE:

Confidential

Client Liaison Manager

Responsibilities:

• Build and Manage client relationships
• Manage the recruiting teams and work with the recruiting leads to source appropriate talent per the client needs.
• Conduct final Tech Check’s before forwarding the profiles to Hiring managers.
• Coordinate with hiring managers in interviews, on-boarding the candidates, project extensions, FTE conversions and also off-boarding the candidates.
• Work with the HR coordinator on HireRight background checks and guide the candidates in doing it correctly to ensure timely background checks and timely on-boarding.
• Work with clients on pending invoices and follow up on payments.
• Used ATS tools and VMS tools like JobDiva, IQNavigator, Taleo, FieldGlass, Prounlimited WAND and Jobvite.

Confidential, San Jose, CA

Marketing Coordinator

Responsibilities:

• Expanded community connections and led strategy for engaging the Indian student community to build brand awareness and drive new student leads
• Responsible for social media marketing and international student recruitment, brand promotion, & customer service
• Strategies implemented increased brand reputation, social media participation and over 200% increase in student enrollment in less than 6 months

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Responsible for gathering and documenting requirements for Confidential Online Store (ROS), defining requirements for the data transfer from ROS to Oracle
• Performed GAP Analysis and derived requirements to enhance the existing system and improve efficiency
• Responsible for daily and weekly communication with the Senior Management with response to project progress and various deadlines
• Assisted in writing test cases, test scripts and the test plans to accomplish the QA process
• Developed and implemented pricing strategies that help sales team in over 5000 different pricing combinations

Environment: MS Office, Visio, MS SharePoint 2010, Oracle R12 OM, Windows and HP Quality Center.

Confidential, Merrimack, NH

Business Analyst

Responsibilities:

• Responsible for identifying and documenting the business rules for a project dealing with global employee data
• Extracted the Business Requirements during various sessions with business leads and tagged all requirements in Requisite Pro, tracing them all the way to the stakeholder requirements.
• Gathered new attribute requirements and derivation logic to document business rules
• Gathered, analyzed and documented As-Is and To-Be Business Processes.
• Involved in ETL mapping and documentation, creating source to target mapping spreadsheets
• Participated in User Acceptance Testing and ran multiple test cases to test all paths
• Actively involved in defect tracking and defect prioritizing and assigning to development

Environment: MS Office, MS Project, UML, RUP, Visio, MS SharePoint 2010, HTML, XML, SQL, Oracle, Windows and HP Quality Center.

Confidential, Austin, TX

Business Analyst

Roles and Responsibilities:

• Write Detailed Business requirements documents for all the trading and analysis tools of client based application, web based application and Cloud based application
• Determining the use cases and use case scenarios from the business requirements.
• Gathered, analyzed and documented As-Is and To-Be Business Processes.
• Performing document and version management for use case document spread across multiple releases.
• Supporting the Development and QA (Quality Assurance) teams both on and off shore.
• Substantiation of process workflows, use case diagrams, use case documents and traceability matrix documents.
• Extensively used HP Quality Center & MS Visual Studio (TFS) for various test activities such as identification and execution of test cases, defect tracking and fixation.
• Involved in various different testing roll outs such as Regression, Rolling Regression, UAT (User Acceptance Testing)
• Performed GAP Analysis and derived requirements to enhance the existing system and improve efficiency.
• Design the mock-ups and visuals for the requirements
• Liason between thirdparties and the development team during the integration of any third party based tool in the platforms.

Environment: s: Rational Requisite Pro, HP Quality Center, MS Visio, MS Word, MS Power Point, MS Visual Studio (TFS-Team Foundation Server) 2008 & 2010, Snagit Ver. 8, 9 and 10

Confidential

Financial Service Representative

Responsibilities:

• Managed legal SMB channel with revenue responsibilities
• Performed dunning process on defaulted legal accounts start to end until the account is sold to third-party collections