SUMMARY:

• 9 years of experience as Scrum Master/ Agile Coach/Project Manager/ Business Analyst / IT Analyst .
• Versatile (customer facing, System engineering, IT) and relevant experience in high - tech industry with proven track record of business management achieving business growth, customer satisfaction and improved operational efficiency.
• Leading Scrum Master and Scrum of Scrum role on multiple Transformation projects and programs on Confidential account(AVPN,BVOIP,Ethernet).
• Experience conducting Agile best practice sessions with respect to agile methodologies and trained team on agile adoption.
• Through understanding of Rational Unified Process ( RUP), Unified Modeling Language ( UML ).
• Expertise in using leading industry tools like, Confidential RTC, Rally,JIRA, Requisite Pro, casewise, Clear Quest, MS Visio, MS Project, MS Excel and MS PowerPoint to develop various project deliverables.
• Experience in gathering and analyzing business requirements and processes, and developing specification documents.
• Advanced analytical and project management skills, in-depth knowledge of various phases and methodologies of software development including SDLC and RUP project management methodology.
• Experience in conducting Joint Application Development (JAD) sessions with end users to provide for accurate statement of system requirements and a better understanding of common goals.
• Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines.
• Skillfully planned and implemented projects to streamline operations and i Confidential ease productivity
• Extensive experience in facilitating meetings.
• Excellent ability to multitask with experience prioritizing deliverables according to business needs.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams, Business Intelligence Tools etc.
• Excellent time management, communications, decision-making, leadership and planning skills with the ability to learn quickly and multi-task in a fast paced environment.
• Strong understanding of the systems development life cycle and corporate project methodology
• Developed effective working relationships with client team to understand and support requirements and effectively manage client expectations.
• Strong interpersonal communication skills and adaptable to any environment.

TECHNICAL SKILLS:

Methodologies: Agile (Scrum ), Waterfall, RUP,ITUP

Requirement Management Tools: Confidential RTC,Rally, Confidential Rational Requisite Pro,JIRA

Microsoft office Suite: Word, Excel, Powerpoint, Outlook, Project

Database: SQL

Testing tools / QA: Win Runner, Load Runner, Quality Center (Test Director), QTP

Business Modeling Tools: Rational Rose, Microsoft Visio

Operating System: Windows XP, Vista, 7

Change Management Tools: Rational Clear Quest

PROFESSIONAL EXPERIENCE:

Confidential, Westbourough, MA

Scrum Master / Agile Coach

Responsibilities:

• Leading Scrum Master,SOS and agile coach for multiple applications with respect to domains (Billing, Sales, service delivery and Service Assurance).
• Conducted agile best practice sessions as part of transformation process with respect to agile methodologies and trained team on agile adoption.
• Managed and tracked end to end blockers, dependencies involved with multiple scrum teams .
• Worked on gathering requirements from stake holders, business users and documented and created user stories from the requirements in agile ( scrum ) way.
• Proactively communicated and collaborated to identify internal and external project dependencies.
• Worked closely with the scrum team to help understand the requirements and defined the acceptance criteria for each user story in Rally.
• Support application SEs in ensuring issues/defects/risks raised are acknowledged and resolved.
• Diligently worked in prioritizing the requirements and maintained proper back log.
• Worked with the software architects and engineers to specify details for adding new functionality to the existing technology suite.
• Lead the iteration planning, Daily Stand ups meetings to identify the business needs and prioritized them.
• Lead the team retrospective at the end of each iteration to constantly motivate team and improve the delivery efficiency.
• Managed the iteration and its progress using Rally, Confidential RTC.
• Prepared user stories based on the requirements and defined user acceptance criteria for the user stories
• Assisted the team with user storied blocked to meet the iteration commitment.
• Analyzed team velocity and managed the estimated and delivery.
• Helped team to understand the scope of the user stories and helped them split into smaller user stories.
• Managed the iteration demos and tracked the suggestions and improvements needed.
• Managed multiple scrum teams with stand ups meetings .
• Skillfully plan and implement projects to streamline operations, lower costs and i Confidential ease productivity
• Worked with PM in capturing and reporting project measures to the appropriate stakeholders and identified risk.
• Extensive experience facilitating meetings .
• Excellent ability to multitask with experience prioritizing deliverables according to business needs
• Established continuous communication and knowledge sharing sessions with scrum team on agile methodology.

End to End System Engineer

• Collaboration with Confidential on project development.
• Involved in end to end projects from initiation to deployment, deploying projects containing complex solutions with numerous code impacted applications
• Technical management of complex system solution based on stakeholder requirements
• Metrics gathering providing data for health assessments pertaining to risks, issues and defects throughout the lifecycle of the project.
• Led Critical Design Review (CDR) sessions, reviewing application design documents, dependencies, and risks.
• Develop quality requirement documents through monitors and verifies requirement traceability, issue management and risk mitigation.
• Manages and own requirement baselines such as Joint Application Requirements, Business Requirements, System Requirement, Joint Application Development, and Preliminary and Critical Design.
• Provide facilitation services to support organized and effective requirement review sessions.

Environment: Rally, Confidential RTC,Quality center, MS Visio, MS Office, MS word, Scrum

Confidential, Richardson, Texas

Business Analyst/ Scrum Master

Responsibilities:

• Worked with the software architects and engineers to specify details for adding new functionality to the existing technology suite.
• Worked on gathering requirements from stake holders, business users and documented and created user stories from the requirements in agile (scrum) way.
• Diligently worked in prioritizing the requirements and maintained proper back log.
• Lead the iteration planning meeting to identify the business needs and prioritized them.
• Lead the team retrospective at the end of each iteration to constantly motivate team and improve the delivery efficiency.
• Prepared user stories based on the requirements and defined user acceptance criteria for the user stories.
• Assist the Project Manager with various additional activities like doing surveys, updating documents, making presentations on power point, getting access rights for new resources etc.
• Worked with Clarify CRM for documentation and reports.
• Responsible for defining and documenting System Requirement Specifications/feature requirements and supplementary requirements in Rational Requisite Pro.
• Created Analysis Model and Data Model and used these artifacts to develop the Design Model: Class Diagrams, Collaboration and Sequence Diagrams and State Chart Diagrams.
• Created Functional Requirement Specification Document which included UML, Use case diagrams, Scenarios, activity, work Flow diagrams with MS Visio.
• Conducted workflow, process diagram and GAP (GAP) analyses to derive requirements for existing systems enhancements.
• Conducted milestones planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Participated as an effective liaison between the management and end users.

Environment: MS Office, Active Directory, VMware, UML, MS Visio, Clarity

Confidential

System Analyst

Responsibilities:

• Involved in reviewing the business process and possible improvements based on user requirement. Interviewing the HOD’s and other end users, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people
• Prepared Workflow diagrams analyzed AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios
• Maintain good working knowledge of technical products and networks with having a good understanding of commercial dependencies.
• Validated order using different tools such as Orion,IS3,Siebal and Tahiti portal
• Technically evaluate opportunities passed from the virtual account team in order to process requirements.
• Co-ordinate with various teams across the globe & manage the end-to-end delivery process.
• Identify, own and manage risks against all plans to ensure timely delivery of product using service support systems.
• Validate order on Siebel against correctness, lead time, products, in-country interfaces etc.
• Complete Win to Bill Process.
• Maintain relationship with customer throughout the life of the installation.

Environment: s: MS Visio, MS office suite, Orion, IS3, Siebel, Tahiti Portal

Confidential

IT Analyst

Responsibilities:

• Maintained good working knowledge of technical products and network with good understanding of commercial understanding.
• Gathered and documented requirements from Business owners, product owner.
• As Quality Lead managed end to end delivery cycle and performed testing.
• Created reports using Remedy and tracked process and documented.
• Managed a team of 20 employees and trained employees on the process
• Provided advance technical knowledge on broadband process.
• Handled and resolved Escalation issues.
• Took ownership to meet targets assigned by client for process specific projects.
• Excellent relationship with customer throughout the lifecycle of the installation.
• Achieved Quality and customer satisfaction as per defined parameters.

Environment: MS Office, CRM Tools,Remedy