SUMMARY:

• Over 10 years of professional experience specializing in project management, data/gap analysis, program coordination, process improvement and implementation.
• Strong ability to use a collaborative approach to develop and manage good working relationships with employees at all levels of the organization.
• Experience managing highly confidential issues.
• Strong working knowledge of Access, Excel, Word, Outlook, SharePoint, Microsoft Project, Visio, TFS (Test Manager & Visual Studio), Macromedia Dreamweaver, Adobe LiveCycle Designer, PeopleSoft, Kronos.

TECHNICAL SKILLS:

Microsoft: Word, Excel, Access, PowerPoint, Outlook, SharePoint, Project, Visio, TFS (Test Manager & Visual Studio)

Adobe: Macromedia Dreamweaver, LiveCycle Designer

Other Programs: QuickBooks, PeopleSoft(Query), Kronos

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Project Manager/Business Analyst

Responsibilities:

• Managed and led effort of organization’s preparedness for new contract service level agreement with MassHealth including technical implementation, communication plan, workflow changes, and the implementation of management support mechanisms.
• Managed and led effort of organization’s i Confidential ease in project scope including scoping change, creating staffing and volume i Confidential ease models, technical implementation, communication plan, implementing new workflows, implementing a redesigned customer web portal, and the implementation of management support mechanisms.
• Managed efforts to establish Project Management Office including implementing standard PMO policies, procedures, templates, tools & methods, and roll - out strategy.
• Conducted business process redesign in an effort to drive quality improvement initiatives.

Confidential, Boston, MA

Project Manager/Extensions Application Coordinator

Responsibilities:

• Managed the Printers and Workstations work effort including leading the Printers and Workstations workgroup, providing oversight to all workgroup deliverables, creating mitigation plans as needed, creating & managing the integrated project plan, acting as primary contact for assigned application coordinators & site leads, working closely with the planning team to define the Printers and Workstations Week by Week Plan, leading the planning & execution for focused application level testing, defining testing scope, and troubleshooting configuration issues.
• Managed and led effort to create clinical applications placemats including leading efforts to map entity current state applications, leading comprehensive leadership review sessions to create consensus on the replacement or maintenance of applications post Epic implementation, and completing status reporting and documentation/escalation of issues/risks as needed.
• Managed and provided analytic support to clinical application assessments including leading meetings with internal subject m Confidential er experts and external vendors to analyze the clinical application functionality against Epic functionality, appropriately documenting gaps/areas of concern and providing leadership with a comprehensive recommendation.
• Managed and led effort to complete Partners driven Epic development projects including engaging key stakeholders in the requirements gathering process, developing a design document which outlines business need, obtaining sign-off from stakeholders and internal leadership, coordinating development demo sessions, and transitioning delivered development to application teams for configuration/ownership.
• Managed and provided analytical support to projects aimed to create application user interface between Epic and current state external vendor products including engaging key stakeholders, defining project scope, requirements gathering, establishing formal guidelines, creating technical design document, coordinating development, application team build & configuration, and managing the escalation of issues/risks as needed.
• Provided analytical support to internal proof of concept development projects geared towards extending the functionality of the Epic ASAP (emergency department) application using the agile method.

Project Analyst

Responsibilities:

• Successfully implemented Partners eCare Access Management Process including assessing current on and off boarding processes, coordinating meetings with appropriate team leads, creating process flow for access requests, designing system access audit process, creating SLA, designing and deploying communication plan, assessing new systems for process integration as appropriate.
• Designed and implemented standard metric reports for program logs used to track issues and risks. Provided training to staff on report utilization and optimization of program tools.
• Managed the process of utilizing Epic’s Week by Week implementation model into a consolidated integrated project plan for use in managing deliverables, tasks, milestones, resource allocation/leveling, cross team dependencies.

Remedial Measures Project Coordinator

Responsibilities:

• Provided advanced support for multiple inter-related projects focused on system-wide initiatives related to wage & hour law suit including remedial measures implementation and litigation support. Maintained comprehensive plan for multi-entity project including: project plan, weekly accomplishments, progress to goal, and overdue tasks reports. Collected and analyzed litigation-related documents and data.
• Engaged site contacts to develop a comprehensive implementation strategy which accounted for the sites culture, size and management structure
• Administered wage & hour training by partnering with entity HR leadership to create entity specific comprehensive training roll-out plans which included creating/executing a communication plan, defining a training delivery model, and creating a support model. Managed wage and hour training logistics including identifying: assigning training, troubleshooting user issues, monitoring completion rates, auditing employee & manager enrollment
• Worked with internal audit to design and audit which ensures new policy compliance and meets ongoing litigation needs.
• Assisted in the preparation of detailed case chronology in response to MCAD complaints and interrogatories.
• Re-designed and maintained various databases including: MCAD, remedial measures and employee labor/relations.

Financial Planning Program Coordinator/Senior HR Assistant

Responsibilities:

• Coordinated all activities and provided advanced support for the Financial Planning Program. Analyzed program costs, utilization and trends for use in enhancements/initiatives that are consistent with program objectives and strategies. Created and analyzed various employee surveys to further analyze program utilization and for presentation to senior management. Coordinated and managed all outside vendor contracts as well as the annual participant mailing. Created queries to build and maintain confidential Program databases, monitor program usage, and process monthly reimbursements.
• Managed Physician Retiree Medical Insurance Program. Designed, implemented and maintained automated processes and databases to: calculate annual retiree premiums/credits annually, generate rate notices, track and bill participants. Coordinated all new enrollments, transfers and terminations in order to prevent a potential significant negative financial impact to the MGH bottom line. Developed research data to support a proposal for expanded retiree medical program.
• Provided advanced support for the Professional Staff Deferred Compensation Plans: prepared monthly reports for finance department, maintained all Plan databases, helped create and maintain new policies and procedures manual, used and distribution data to generate complex communications to participants
• Rotated with benefits consultants to conduct weekly New Hire Orientation for Research Fellows.
• Coordinated all department sponsored employee events including scheduling, coordinating internal communication, and managing internal/external vendor relationships.