SUMMARY:

• As a highly motivated, analytical and forward - thinking IT Professional with experience meeting the perpetually evolving technological demands of growing companies, simultaneously managing multiple projects, and taking on added responsibilities; I have a well-rounded IT background of infrastructure management (networks, systems, web-hosting) and software development management.
• Leadership of cross-functional teams
• Excellent professional communication
• Personnel oversight, training and development
• Technology and business expert
• Strategic & critical thinking
• Planning & operational execution
• Problem solving, crisis management
• Energized by new technologies

EXPERTISE AREA:

• Product Marketing
• Cost Analysis
• Risk Assessment/Risk Mgmt
• Quality Assurance
• Ad-Hoc Queries
• Agile\SCRUM Master
• Data Mining\Analysis
• Electronic Data Interchange
• Wire Framing
• VoIP Integration
• System Development
• User Acceptance Testing
• Process Improvement
• User/Customer Interface
• Software Development

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows, Windows NT, UNIX

Languages: PL/SQL, C++, SQL, FoxPro, HTML5, JavaScript, AngularJS, JQuery

Databases: Oracle 10g, MS SQL Server, MS Access, Sybase

Application Software: MS-Visio, DOORS, JIRA, Lotus Notes, MS Project, Issue Management Requisite Pro, Crystal Reports, TOAD, TWS Manager, Ultra Edit, Edit Plus, Team Foundation-TFS, Share Point, NEXTONE, Avaya IP Office, BO XIR 2, XI 3.1

Testing Tools: Test Director, PVCS Tracker, Quality Center, QTP

Methodologies: Agile / Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Syosset, NY

Product and Project Manager

Responsibilities:

• Gather and prioritize product and customer requirements; define product vision
• Work closely with engineering and support to ensure customer satisfaction
• Bridge departments - Sales, Marketing Communications, Development, Customer Service, QA, Accounts
• Strategically plan and launch products into the market and wind down products that no longer meet market needs
• Conduct usability tests by survey; keep an ongoing usage record
• Develop customer relationships through face-to-face meetings, email, blog, telephone meetings, and social networks
• Introduce marketing opportunities by forecasting market demands and executive marketing plans

Project Manager

Confidential

Responsibilities:

• Provided SCRUM Master expertise to meet PMI Standards
• Supervised daily SCRUM meetings to identify threats and ensure planned releases
• Conducted cost analysis and tracked the project throughout the life cycle using various tools such as MS Project and adjusted resources\time to meet projected budgets
• Provided project leadership to 10 employees for desktop and web applications including: production timetable; status reporting; client\project team coordination; and quality assurance
• Envisioned and presented employee idea technology concepts to management to enhance staff development, team spirit, and billable hours
• Met all target goals by identifying and tracking high-risk areas, by implementing risk mitigation early and contingency plans as needed, through proof-of-concept technical and architectural prototyping, and by maintaining constant communication with program/project stakeholders
• Introduced development and application of client needs assessment and product specification to define and manage previously neglected expectations resulting in late project delivery.
• Reduced number of software bugs reported to 50% by improving software quality through comprehensive testing, code inspections, scope management, risk management and standardizing and streamlining software development process
• Turned around key projects such as PrimeSMS and FillMyRefills.com that were year behind schedule and met and exceeded all goals and objectives

Project Manager\ Business Analyst

Confidential

Responsibilities:

• Liaison between business, operations, and technical areas
• Cultivated long-standing relationships with key stakeholders
• Partnered with Project Managers to devise risk mitigation strategies for projects
• Actively involved in data analysis and data mining for online and batch segments
• Administered comprehensive reports to uncover and resolve process gaps
• Reviewed test scripts to ensure all requirements were met and appropriately tested
• Active participant in Bug-Review meetings with software developers, QA engineers, and managers
• Leveraged equivalence class positioning, boundary value, decision tables, and cause and effect analysis techniques to create Proof of Concept for Batch and Online testing
• Enabled EDI file transmission (810,832,850,855,835) by defining technical specifications for data exchange interfaces
• Conducted highly-interactive JAD sessions with key project stakeholders

Confidential, Great Neck, NY

Project Manager

Responsibilities:

• Conducted interviews and working sessions with key stakeholders to obtain information on business functions and business requirements
• Performed oral and written presentations of analysis, findings, and recommendations in order to convey ideas and concepts, explain rationale, persuade and/or negotiate outcomes
• Significant expertise in tracking progress and reporting status of tasks, dependencies, deadlines and milestones using MS Project.
• Deployment of VoIP hardware, software and network components
• Developed cost analysis and operating budget for a variety of project elements and explained/defended budget requests before senior management officials
• Collaborated with the finance department and various functional managers to ensure project budgets are properly estimated, controlled and managed the overall project budget
• Provided regular updates to project sponsor and stakeholders on the status of the project
• Scheduled and coordinated meetings with each field office to review document and discuss office call flow, provided options on new system enhanced features and improved office productivity
• Initiated and managed procurement processes
• Directed project teams comprised of subject matter experts, technical specialists, and support staff to produce a business plan in accordance with the strategic plan, operating budget, capital planning procedures and agency guidance.
• Provided direction, guidance or instruction to support staff or new professional staff and persuaded others to adopt new methods, procedures or techniques in order to improve operations.

Confidential, New York, NY

Project Manager

Responsibilities:

• Managed a team of 8 dedicated resources, identified and lead alternative solutions, effectively leading and managing under functional and matrix environment.
• Tracking progress and reporting status of tasks, dependencies, deadlines and deliverables.
• Worked as a liaison between the business divisions, SAP functional and technical teams.
• Responsible for capturing requirements from business users, converting them to technical specifications.
• Coordinated with onsite managers, business analysts, and data architects to understand the project requirements that encompass the ETL.
• Conducted functional business requirements gathering sessions; participate in primary and secondary research in the identification of solutions to meet business needs; analyze user requests for new capabilities, detail enhancements to existing systems, and new errors as found by the team and user community.
• Conducted gap analysis and audit existing deployments to identify ETL enhancement and reduction of data stream duplication opportunities.
• Ensure each solution adheres to industry standards, and is maintainable and operational with minimum interference.
• Translated business questions and requirements into Enterprise Business Intelligence dashboards, performance measures, reports, views, and query objects.
• Participated in designing, developing, testing and maintaining analytic objects including end-user training and documentation.
• Worked with the data warehouse team to evaluate data sources, define business rules, summary/aggregation design for performance and ensure integrity and security of data and information usage within the Business Intelligence environment.
• Requirements gathering, analysis, configuration and testing for various modules on an SAP Project.
• Designed high level reporting solution and develop the implementation plan, co-ordinate with technical, functional and end users community to test the solutions.
• Coordinated internal system release testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution.
• Liaison between the business line, operations, and the technical areas
• Interpret data/reports, evaluate results, produce reports and make recommendations
• Conducted highly interactive JAD sessions with project stakeholders
• Developed project plans - goals, strategy, staffing, scheduling, identification of risks, contingency plans, budgets, allocation of resources, document Work Breakdown Structure
• Maintain project milestones, schedule, action steps, budget
• Conducted high-level requirement and use case walkthrough sessions
• Risk analysis, implement mitigation measures
• Used JIRA to maintain Traceability matrix for defect tracking
• Created ad-hoc queries for data requests and data analysis
• Extensively used wire framing to design several UI Screens for the business users
• Actively involved in data analysis/data mining for both online and batch sections
• Created technical specifications for data exchange interfaces to be able to send and receive data via EDI files (810,832,850,855,835)
• Established standards and contracts with various EDI vendors
• Procured hardware and software
• Provided maintenance support for applications “PrimeRx, PrimePOS”
• Designed approach to test batch jobs
• Proof of Concept for Batch and Online Testing using Equivalence class, partitioning, Boundary Value, Decision Tables, and Cause and Effect Analysis techniques
• Key member in Bug-Review meetings
• Facilitated User Acceptance Testing
• Clarified QA team issues and reviewed test scripts
• Assisted Technical Writers in creating application manuals