SUMMARY:

• Results driven, accomplished IT Professional with 14+ years of P rogram/Delivery management experience in managing developing, and implementing multiple complex projects within time and budgetary constraints. Have worked for major clients in various domains (namely Healthcare - Payer, Provider Banking and Financials- Cards & Payments, Private Equity & Wealth Management, Human Resources & Investor Solutions (HR&IS).
• Responsible for all aspects of project planning, estimation, tracking and execution of the project, in order to ensure both timely and high quality delivery .
• Good understanding of Waterfall & Agile Methodologies (SCRUM etc.)..
• Well versed with Java, .Net, Enterprise Data Warehouse projects and have successfully executed multiple projects across various fortune 500 clients.
• Process Compliance - Ensure adherence to SDLC processes. Developed, evaluated and implemented improved processes, templates and best practices to ensure a consistent approach to project delivery.
• Identified risks and developed mitigation plans for the engagement.
• Responsible for managing stakeholder expectations through timely and efficient communication during all project phases.
• Monthly metrics tracking & status reporting to Executive leadership. Defined and reported Key Performance Indicators (KPIs) for measuring quality, tracking schedule and cost, utilization, productivity etc.
• P ossess strong conceptual, analytical, hands-on problem-solving skills and decision making abilities all with a positive, up-beat and team oriented approach. Possess the ability to perform with a sense of urgency.
• Ability to quickly understand complex, time-sensitive project objectives, generating project scope documentation and building stakeholder consensus to delivery approach.
• Collaboratively managed global team, a ble to lead, mitigate and resolve issues, re- establish project momentum throughout all stakeholder including end users, technicians, engineers, subject matter experts as well as management in both business and/or operations.
• Responsible for managing larger portfolio with a total annual run rate of approx. $8+ million and 200+ onshore/offshore resources,
• Role encompasses Customer Relationship Management, Project Management and managing Application Development & Implementation of system upgrades and enhancements.
• Proficient in Release Management, Budget Management, Stakeholder Management, Resource Management, Scope/ Change Management and all other spheres of Project Management.
• Overall responsible for Revenue growth, Margins, Customer Relationships and Account Leadership for the assigned portfolio.
• Collaborate with Executive L eadership (CXO's,VP, Directors), functional managers and Project managers to consult, plan business and technology initiative and budget. Identify and resolve project issues and manage project risk.
• Streamlined Operational efficiencies through process improvements and better project management.
• Focused on providing strategies as well as improving processes for building high-performance work environment, implementing business strategies to effectively motivate and encourage innovation as well as vision in team and organization.
• Review and revise the operational aspects of the account with the reporting managers on a weekly basis
• Significant New Business Development ($5 Mil):
• Demonstrated ability to lead cross-functional, global teams and executed projects in the Onshore-Offshore Delivery model.
• Responsibilities as a Portfolio Manager included new Business development, Global Delivery Management, Solution Definition, Strategy Creation, Team management and Project profitability.
• Responsible for Relationship management, Solution delivery, P&L of his portfolio as well as other areas.
• Fully accountable for complex/diverse projects with a high degrees of business risk.
• Involved in hiring process for the account as well as my portfolio.
• Process optimization, productivity improvement and quality. Planned, developed and led complex projects from inception through completion, delivered projects on time and under budget.
• Complete quarterly and year end performance appraisal for all direct reports.
• Manage personal development plans of all direct reports and define a clear career path.
• Mentoring the individual team members for improved performance.
• Making promotion recommendations for employees within my portfolio as well as the account
• Implemented and managed multiple projects integrated as a whole. Ensured consistent and integrated implementation of service Initiatives across customer segments and business units. Delivered total business solutions and on time.
• Demonstrated ability to develop and execute strategic & tactical operational plans to improve utilization.
• Institutionalized effective as well as process driven global governance & delivery model across geographies.
• Effectively managed client needs & was able to fulfill most of them from offshore thereby maintaining monthly stipulated topline and bottom-line CP target.

OTHER ACCOUNT RESPONSIBILITIES:

• Global Delivery Management
• Business Development
• Forecasting
• Maintaining Existing Client Relationship
• Cultivate prospect relationships
• Contract Management and renewals
• Offshore coordination
• Managing Resourcing & Recruitment
• Risk Assessment / Mitigation
• Client Communication & Reporting
• Metrics Reporting to track Improvement/
• Cost Savings.

MANAGEMENT COMPETENCIES:

• Account Management Account Planning and Strategy Customer Management Key Performance Metrics
• Financial Management
• Software Quality Audit
• Project Execution (end-to-end)
• Life Cycle Methodology Expertise
• Delivery Management
• Customer Focus/Services
• Team building at Technical &
• Opportunity Identification.
• Tracking& Conversion
• Management levels

TECHNICAL SKILLS:

Hardware: OS-390 Mainframe, PC, Windows & Unix servers

Operating Systems: Ubuntu, MVS/ESA 5.1, WINDOWS-95/98/00/Vista/07/NT Workstation

Databases: Teradata, DB2, VSAM, SQL Server, MS Access, PL/SQL, CA7, Zeke, OPC, Oracle

ETL Tools: Abinitio, Informatica, Datastage, SSRS/SSIS

Programming Languages: Java, Javascript, .Net, Ruby on Rails, Angular JS, React, COBOL, JCL, CICS, EASYTRIEVE, Macros; Pivot Tables, C++ and Unix

Utilities: JIRA,TFS, Rally, Jenkins, Github, Bamboo, SVN, JSON,CA File Manager, File Aid, SharePoint, ENDEVOR, CA ESP, SPUFI, IBM-Utilities, Service Center, CA Clarity PPM,, Microsoft Project Professional, Microsoft Office Suite, Visio,HP Extreme, Project & Portfolio Management, CSF, PeopleSoft HCM and other enterprise Management .

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager/ Account Manager

• Planning- Slotting Projects into predefined release calendars and staffing them based on resource availability. Used Microsoft Project Professional for project planning, resource loading and managing task dependencies using Critical Path Methodology (CPM).
• Requirement Management- Interpret business needs and translates them into application software requirements including but not limited to business process models, functional and non-functional requirements and user interface specifications.
• Resource Management - Work loading and estimation using WBS, mentoring individual team members for improved performance, as well help manage their personal career development plans.
• Project Delivery-Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time. Fully accountable for complex/diverse projects with a high degrees of business risk.
• Metrics Tracking & Reporting: Defined Key Performance Indicators (KPIs) and performed extensive benchmarking for measuring quality, tracking schedule and cost, utilization, productivity etc.
• Risk Management - Identified risks, dependencies and planned mitigation. Validated assumptions based on current environment and referred lessons learnt from previous projects to mitigate risk.
• Change Management - Was responsible for ensuring that scope/requirement changes were well documented and approved. Assessed impacts of these changes to the committed release date and make appropriate decisions.
• Stakeholder Management - Managing stakeholders expectations including client, requestor, release management, development team etc.
• Status Reporting- Reported project status and milestones reached to Project Management Office and business sponsor on a weekly/monthly basis.
• Quality Assurance- Ensure compliance with client’s standards and adhering to highest quality assurance procedures, Defect Management, Root Cause Analysis.
• Process Improvement- Provided Best-In-Class (BIC) solutions to bring in continuous service improvement to client’s application platform. Increased automation by introducing industry standards and custom designed tools. Spearheaded significant process improvements utilizing Lean Six Sigma methodologies to improve on-time delivery and quality.

Program Manager/Portfolio Manager

Responsibilities:

• Was promoted to take on the Program Management responsibility for a critical client engagement. Currently managing program with $ 5+ MM in annual revenue and 110+ resources based out of US and India.
• Planning- Slotting Projects/OTW into predefined release calendars and staffing them based on resource availability. Used Microsoft Project Professional for project planning, resource loading and managing task dependencies.
• Requirement Management- Interpret business needs and translates them into application software requirements including but not limited to business process models, functional and non-functional requirements and user interface specifications.
• Resource Management - Work loading, mentoring individual team members for improved performance, as well help manage their personal career development plans.
• Project Delivery-Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time. Fully accountable for complex/diverse projects with a high degrees of business risk.
• Metrics Tracking & Reporting: Defined Key Performance Indicators (KPIs) and performed extensive benchmarking for measuring quality, tracking schedule and cost, utilization, productivity etc.
• Risk Management - Identified risks, dependencies and planned mitigation. Validated assumptions based on current environment and referred lessons learnt from previous projects to mitigate risk.
• Change Management - Was responsible for ensuring that scope/requirement changes were well documented and approved. Assessed impacts of these changes to the committed release date and make appropriate decisions.
• Stakeholder Management - Managing stakeholders expectations including client, requestor, release management, development team etc.
• Status Reporting- Reported project status and milestones reached to Project Management Office and business sponsor on a weekly/monthly basis.
• Quality Assurance- Ensure compliance with client’s standards and adhering to highest quality assurance procedures.
• Process Improvement- Provided Best-In-Class (BIC) solutions to bring in continuous service improvement to client’s application platform. Increased automation by introducing industry standards and custom designed tools. Spearheaded significant process improvements utilizing Lean Six Sigma methodologies to improve on-time delivery and quality.

Project Manager

• Managed system enhancements and upgrades to the core credit processing system throughout the SDLC of the project, from conception to implementation.
• Resource identification & work allocation.
• Participated in BSD discussions between Requestor, SME and Analyst.
• Reviewed and revised project plan to accommodate changes in project requirements.
• Responsible for the coordination between teams at onshore, offshore and the client, to ensure defect-free deliverables.
• Involved in Analysis, Design, and reviewing the Batch as well as Online Programs.
• Helped support testing activities triggered by client requests, internal request and production issues.
• Ensure relevant reviews are performed with respect to all the deliverables for e.g. Unit Test Plan, Code QI etc.
• Participated in Project Management Reviews. Held weekly internal and external meetings and tracked progress through metrics measurement.
• Ensure conformance to client’s coding standards and delivery methodologies.

Project Manager

• Involved in Project Planning & Scheduling, Risk Management and Release/ Implementation Management.
• Implemented dashboard for the said application support teams which was used for Resource management, Project status tracking, incident and SLA reporting, task distribution and event coordination tool. This application was developed in ASP .Net with SQL server as Database. This was further integrated with Remedy Database to trigger email alerts with IR details.
• Quality Control - Worked closely with QA and Developers to clarify functionality, resolve issues and provided feedback for defect resolution.
• Managed resource utilization for project through HP Project & Portfolio Management.
• Worked with cross-functional teams & ensured that the objectives are clearly & completely understood.
• Facilitated meetings with developers, SA’s (System Analyst) and testers to collaborate resource allocation and ensure timely project completion.
• Created targeted Questionnaires for SMEs to gather requirements.
• Creating playbooks during the project implementation.
• Successfully handed over ownership of the system to the stakeholders and documented and archived all project documents including lessons learnt from the project

Project Lead / On-site Client Lead

• Excelled as a business analyst, project manager as well as a developer for developing a new record keeping application - driving the project from requirement gathering phase until deployment into production.
• Involved in Requirements analysis, design, and development phases for the project.
• Led delivery efforts by coordinating the work assigned to offshore team and acting as single point of contact between offshore team and client managers. Provided ongoing metrics and project status reporting to the client and Cognizant’s senior management on a weekly and monthly basis.
• Automated multiple manual processes using custom designed tools (e.g., Developed an innovative approach to multithread software migration process for a high profile technology platform migration. New process led to 50% processing time reduction during critical migrations. Recognized by client and Cognizant leadership for the effort).
• Co-ordination of work from Onsite to various offshore teams and managing work allocation for the Offshore project teams
• Led the development and unit testing teams and provided status updates to the PM and other stakeholders on a regular basis.

Module Lead / Software Developer

Responsibilities:

• Involved in analysis, design and application development of new requirement and enhancements.
• Coordinated with stakeholders (including end users) to gather requirements.
• Provided configuration management support, and delivered product enhancements during periodic upgrades for Defined Contribution used by HR&IS client for record keeping. Worked with team members and with cross team members for Change requests and problem reports.
• Involved in Business Process understanding and knowledge gathering.
• Preparation of test plan, test data, test procedures and test logs during the whole testing phase.
• Analyzed and developed fixes for incidents assigned. Tested, reviewed and implemented the fix.
• Participated in Peer reviews and made recommendations for system improvements as appropriate.
• Assisted with user testing (UAT), developing and maintaining quality procedures. Ensuring appropriate documentation was in place.
• Conducted User Acceptance Testing and participated in Knowledge Sharing Session.
• Involved in collecting and reporting metrics data e.g. effort distribution, defect density, resource movement, utilization etc. for projects using Cognizant proprietary tools such as tracker etc.