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Senior Manager Resume

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Westchester, IL

SUMMARY:

  • IT Business Application Leader who partners extensively with business stakeholders to identify enterprise strategy and develop an aligned technology solutions roadmap.
  • Lead rationalization of global application portfolios through standardized business processes and sustainable technology platforms resulting in cost savings, process efficiencies, and risk reduction.
  • Generate cost savings through legacy application retirement, leveraging of Cloud technologies, and effective vendor contract management.
  • Proven experience building and managing cross functional teams for technology solution delivery.

EXPERTISE AREA:

  • Application Strategy & Architecture
  • Business Relationship Management
  • Solution Delivery & Governance
  • Integration of Cloud & On Premise Platforms
  • Program & Project Management (PMO)
  • IT Staff Management / Staff Development
  • Vendor Management / Contract Management
  • IT Service Management (ITIL standards)
  • Operating and Capital Budget Management
  • Audit and Compliance

PROFESSIONAL EXPERIENCE:

Confidential, Westchester, IL

Senior Manager

Responsibilities:

  • Implemented Workday Global HCM (11,000 employees in 39 countries), iCIMS Recruiting, and Cornerstone Learning Management - replacing legacy platforms totaling $300K per year in expenses.
  • Managed global rollout of Concur Travel & Expense - eliminating expense tracking risks.
  • Deployed SalesForce Service Cloud - streamlined and integrated case management for Quality Assurance team. Resulted in 30% improvement in customer response times.
  • Administer key IT operational platforms: ServiceNow IT Service Management (Change and Incident Management) and Powersteering - Project Portfolio Management.

Confidential, Neenah, WI

Director Division IT

Responsibilities:

  • Developed application strategy for mapping of Bemis legacy applications to new strategic SAP platform. This strategic exercise identified 75+ legacy applications to be replaced by SAP; resulted in a cost reduction in software expenses of $525K in 2012/13.
  • As IT business relationship manager for $2B division of Bemis, led monthly project reviews of current and future projects with division leadership team. This resulted in more effective Business - IT alignment in meeting strategic objectives as well as improved operational effectiveness.
  • Managed IT staff to provide continued support to legacy applications prior to being replaced by SAP. Staff effectively delivered on all change and incident ticket backlogs to meet established IT service levels.

Confidential, Chicago, IL

Director IT

Responsibilities:

  • Managed all application transition activities during 2010 Bemis acquisition of Confidential Packaging; this included 25+ application migrations, transition services agreements, and contract management. All transition activities completed within 6 months after closing.
  • Implemented internal application support model for Confidential Mexico SAP platform reducing external consultant spend by $200K per year.
  • Negotiated a new SAP hosting contract with Datacenter Outsourcer based on user and service level (SLA) cost model. Reduced staff/operational expense and eliminated ongoing investments in SAP hardware landscape.
  • Migration of Lawson & Kronos HR/Payroll platform to Software as a Service (SaaS) provider reducing operational expense by 50% and eliminating ongoing hardware investment.
  • Led implementation of SAP Business Warehouse (BW) reporting platform for finance, production, inventory, and sales related data. This led to improved data analysis capability for business partners and reduced development requests for ad-hoc reports by 75%.

Confidential, Chicago, IL

Director IT

Responsibilities:

  • Implemented and rolled out SAP North America Financial (FI/CO) Template to 20+ sites in the Americas; driving improved operational efficiencies for the Finance Shared Services department.
  • Implemented new client server version of Kronos Time & Attendance system replacing legacy plant based system. This resulted in improved control of labor expenses and a more sustainable application platform.
  • Upgraded Lawson Payroll/HR Application which included new internet based Employee Self Service HR Portal that provided employees real time access to their Payroll, HR, and Benefits information.

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