SUMMARY:

A proven project professional with fifteen years’ experience in business analysis and project management, in both Agile and Waterfall environments.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Manage all aspects of project initiation, planning, execution and delivery, including resource, budget, schedule, vendor, and risk management for the replacement of a consumer transparency tool which provides members with cost estimates for select medical and medical drug services, and the implementation of a Molecular Diagnostics management program.
• Plan, manage and track the work of Agile and Waterfall project resources including Business Analysts, Tech Writers, Developers, and Architects to ensure timely deliverable progress.

Confidential

Business Analysis Manager

Responsibilities:

• Managed a team assigned to various projects aligned with the digital application suite.
• Documented and implemented requirement quality standards aligned with BABOK best practices, resulting in the production of higher quality deliverables.
• Documented user stories and acceptance criteria, or traditional requirements depending on project methodology.
• Reviewed and provided feedback on UAT plans, ensuring complete coverage of documented requirements or user stories.
• Developed an Agile requirements process aligned with the Scrum methodology while adhering to waterfall driven audit and PMO requirements and tools.
• Addressed staffing and performance concerns through coaching and mentoring existing resources, and onboarding additional top talent to improve project outcomes and better support our business customers.

Confidential

Sr. Project Manager / Business Analyst Team Lead

Responsibilities:

• Successfully manage all aspects of project planning, execution and delivery, including resource, budget, schedule, vendor, and risk management.
• Produce required PMO deliverables such as the project charter, business case and lessons learned documentation.
• Create and maintain the enterprise project schedule using MS Project Server 2010.
• Create weekly project status reports, communicating project metrics such as budget performance, schedule status, milestone hits/misses and any issues or risks requiring escalation to the project sponsor.

Business Analysis Team Lead

Confidential

Responsibilities:

• Participate in the strategic planning process, document Concept Briefs and/or Business Cases and Cost/Benefit Analyses for proposed initiatives, capture data used for scoring, and present outcomes to senior leadership for selection. Ensure business cases clearly communicate a proposal’s strategic alignment, risk mitigation potential and financial benefits.
• Work with business customers in assigned portfolios to map strategic goals to the functional capabilities needed to meet them, and document success measurement criteria.
• Develop program roadmaps to document the timeline for implementing projects aligned to the attainment of the portfolio’s strategic objectives over time.
• Manage the day to day work of a staff of FTE and contract business analysts. Recruit, hire, on - board, train, and mentor team resources. Manage incoming requests for resources, and forecast resource needs to determine the appropriate staffing model to best support projects.
• Monitor team progress to ensure adherence to internal quality and schedule benchmarks, PMO standards, and governance processes.
• Serve as lead Business Analyst on complex programs such as ICD-10 and Health Care Reform. Plan and execute requirement sessions, and produce high quality project deliverables including Business Requirements Documents (BRDs), Use Cases, and Report Specifications.
• Serve as business lead on the implementation of the Blueprint requirements management tool. Produced the RFP criteria, use cases, business requirements, UAT test scenarios, SOPs, ALM mapping, and process flows and training materials for the project.

Confidential

Sr. Business Analyst

Responsibilities:

• Perform gap analysis between CareTracker EHR functionality and CCHIT certification and Meaningful Use Phase I test scripts. Write user stories and acceptance criteria resulting in the development of functionality bridging gaps, resulting in the attainment of both certifications.
• Perform gap analysis between CareTracker and HEDIS measures, and write requirements to bridge the gaps between HEDIS measure criteria and CareTracker functionality.
• Analyze state regulations around the e-prescribing of controlled substances. Work with clients to design compliant, cost-effective functionality that meets customer needs.
• Elicit and document business requirements resulting in a complete redesign of several modules of the CareTracker EHR such as e-prescribing, medication reconciliation, population health, lab order entry, and a Meaningful Use dashboard.
• Document standard operating procedures to update and maintain outdated clinical content such as immunizations, CPT and ICD codes, patient education materials, pharmacies and drug manufacturers.
• Analyze enhancement requests received from clients. Assess product roadmap alignment, feasibility, complexity, and cost effectiveness. Approve/deny requests and track decisions. Add approved requests to the product backlog and assign to a release.

Business Analyst/Senior Business Analyst

Confidential

Responsibilities:

• Lead Business Analyst on a large, complex project to implement a new policy administration system interfaced with multiple external agency vendor systems.
• Assign work to Business Analysts on the team, manage status reporting, and ensure the timely production of high quality deliverables.
• Plan and facilitate requirement sessions for complex workstreams, and produce business and functional requirements documents.
• Manage large scale test case writing and execution efforts for SIT and UAT, managing the entire testing process from kickoff through go live. Directly manage the work of a large testing team during various testing phases. Manage defects in Serena TeamTrack. Facilitate discussions between IT and the business to discuss and prioritize defects.
• Plan and facilitate requirements sessions for additional projects as assigned. Produce deliverables such as business and functional requirements, process flows and use cases.

IT Analyst

Confidential

Responsibilities:

• Analyze high level business requirements to determine whether requirements can be met off the shelf, with configuration, or if custom coding is required.
• Configure the Sapiens Insurance Application Framework (IAF) tool to meet business requirements. Create and maintain a detailed configuration workbook documenting all configurations unique to OneBeacon.
• Perform unit testing of all configuration performed, as well as extensive testing in the QA environment upon migration. Document results in Mercury Test Director and address defects.
• Write detailed functional specifications documenting customization requirements for off shore development.
• Work with management to prioritize defects and submit post go live enhancement requests.