SUMMARY:

• Highly competent Senior IT Leader with 20 years of experience planning, strategizing, executing, and managing highly complex, customized technology solutions.
• Strong Leadership in Digital, Business Intelligence, CRM, Strategy, Application Development and Management.
• Expert in implementation. Full lifecycle project management, formulating a strategic vision and providing tactical
• Highly focused and detailed - oriented problem solver who accurately assesses technical situational challenges and successfully transforms ideas into workable solutions.
• Recognized for performance and project contributions as well as exceptional analyses and multifaceted programming capabilities.

CORE COMPETENCIES:

• Strategy Development
• Confidential /Mobile/CRM
• Global IT Outsourcing
• IT Leadership & Management
• Enterprise Architecture
• Planning/Execution
• Design Methodologies
• Business Intelligence
• Team Mentoring
• Store Technologies
• Business Requirements Gathering
• Problem Solving

PROFESSIONAL EXPERIENCE:

Confidential

Vp of Technology

Responsibilities:

• Developed an IT Strategy to transform the existing IT organization while aligning with the current business goals and objectives
• Moved the organization form Emeryville, CA to Frisco, TX
• Moved the data center to Texas form California
• Built a brand new IT Team and successfully negotiated long term offshore engagement to reduce cost while increasing onshore mix off resources
• Continued to invest into the digital strategy to swift consumers to online ordering
• Step changing the existing aging store technology with a multiyear strategy including upgrade of the existing Aloha point of sale platform and deploying a new solution
• Oversight of SOX and PCI Compliance deliverable
• Deployment of Payment Devices into the stores to reduce PCI requirements
• Upgrade of the existing ALOHA point of system over 400 locations

Confidential

Director of Information Technology

Responsibilities:

• Led POS|BOH Long Term Strategy for Confidential to identify next generation POS and BOH Solution
• In House POS System versus Industry Standard POS Solution
• Development of Detailed Business Case and Resource Model to implement change
• Assessment of existing POS architecture and recommendations
• Leadership Communication
• Lead Agile Transformation for better execution and business value delivery
• Developed and executed Confidential ’s business intelligence strategy
• Implementation of Cloud Based Customer MDM with TIBCO to establish single view of customer
• Implementation and Management of the new Vertica Data Warehouse
• Implementation of brand-new data transformation layer
• Deployment of Microstrategy and Tableau
• Established a new Business Analysis Team
• Migrated the external Customer Data Warehouse and established a brand new CRM infrastructure to meet Confidential ’s Big Data requirements.
• Implementation of Single View of Customer
• Business Analysis team continues to execute and support all different business units including Digital, Marketing, Finance, and Operations
• Established a brand new PMO office of Confidential IT. Transitioned IT organization to more agile and iterative development cycle.
• Development of homegrown operations mobile communication platform
• Assures appropriate project pacing and sequencing according to brand strategies and road maps
• AOP Planning, Communication to Leadership
• Managing Above Store Projects and Applications for Portal
• Deployment of Digital Learning Environment
• Deployment of Digital Hiring Platform
• Managing Large Vendor Engagements for Confidential

Senior Manager

Confidential

Responsibilities:

• Confidential Payment Systems - Credit Cards, eGiftCards
• Managed Confidential Confidential Customer Feedback Process
• Managed User Experience Changes to Confidential
• Implementation of BING Store Locator
• Digitized Mapping Solution to optimize Customer Shopping Experience
• Infrastructure upgrade to support fast growing Confidential infrastructure
• Managed the deployment of eLearning and Hiring Solutions
• Vendor Management

Confidential

Project Manager

Responsibilities:

• Southwest.com user experience analysis
• Managing PCI Compliance initiative for Southwest.com
• Managed requirements phase international code share
• Managing level 1 support turn over initiative for Southwest.com

Confidential

IT Manager

Responsibilities:

• Deliver Key Several key pieces of the Confidential Multi Company Project
• Lead the development efforts for Common Services for Customer Ware House
• Lead the development efforts for Customer Database for Confidential
• Lead the development efforts Customer Maintenance Application .NET
• Managing and Architecting Data Quality Efforts at Confidential .
• Manage the Customer Warehouse Team
• Develop Goals and Objectives
• Provide Leadership, Coaching direct reports
• Managed Onshore and Offshore( Confidential ) resources
• Forecasting, Estimating
• Resource Plans

Confidential

Project Manager / Solution Architect

Responsibilities:

• Developed Websphere Portal Architecture to integrate to Confidential ’s existing government Infrastructure.
• Designed several interfaces to provide functionality needed to support Networx initiative.
• Created Use Cases, Sequence Diagrams with Rational Rose to generate requirements for developers
• Designed key Portlets to be deployed in the Websphere portal

Confidential, Irving, TX

Software Engineer/Project Manager

Responsibilities:

• As a project manager, I was responsible with the project’s scope, cost, and schedule from IT perspective, through out the project life cycle.
• I have the overall accountability to ensure projects are completed with the desired results.
• I had to form strong relationships with suppliers, other project teams in order to satisfy customer requirements.

Software Engineer

Confidential

Responsibilities:

• Customized front-end database relations to fit business model by working with Clarify CRM using clear basic.
• Enhanced operations by modifying existing and creating new EJB components for Clarify CRM which encapsulated the business logic from front end applications.
• Improved functionality by developing CTI communication modules for Clarify CRM.
• Became a Subject Mater Expert in Clarify CRM and Enterprise Architecture.

Confidential

Responsibilities:

• Gained valuable business knowledge relating to billing applications and strategies for telecommunications industry.
• Instrumental in completing project to integrate Confidential Long Distance invoice and PCS invoice.

Confidential

Production Support

Responsibilities:

• Optimized processing system performance by reengineering existing code for invoices.
• Minimized loss of work productivity by providing expedient and appropriate responses to technical glitches.

Confidential, Denton, TX

Teaching Assistant

Responsibilities:

• Directed sessions in programming skills development and participated in grading student assignments.
• Volunteered student support services outside of class.
• Enhanced communication between undergraduates and graduate students/professors, effectively conveying the needs of each.
• Successfully tutored students on several projects related to database design and programming concepts.