SUMMARY:

IT Professional with a number of years in the Project/Program Management space. His impressive experience includes multi - million dollar IT solutions, web and application software initiatives, Global IT integrations and ERP implementations. Confidential has experience working with many levels in IT from developers and business customers to executive management. He is proficient with M.S. Project, PeopleSoft integrations, SAP, Peoplesoft, SQL, EDI, SharePoint, Salesforce & other technical tools listed below.

TECHNICAL SKILLS:

• Microsoft Project 2013
• SharePoint
• JIRA Workflow
• Salesforce
• Clarity
• Microsoft Visio
• Oracle 10
• Cold Fusion
• Java/JavaScript
• PeopleSoft
• J2EE
• SAP Payroll
• SQL/SQL Server
• EDI
• XML/HTML
• ASP /JSP/ ASP.NET
• Remedy Issues Tracking

PROFESSIONAL EXPERIENCE:

Confidential

IT Delivery/Program Manager

Responsibilities:

• Led a portfolio of projects delivering end to end, new development/enhancements, integration initiatives.
• Responsible for IT cross-functional teams delivering complex IT projects complying with Milestone Deliverable Gates & EPM roadmap: Initiation, Requirements, Analysis/Design, Build/Unit Testing (3 Week Sprints), SIT, UAT, Implementation & Post Imp.
• Worked with Stakeholder leadership, PMO, Business Leads & Architects to define/refine the project scope.
• Managed Learning program initiatives utilizing PMBOK best practices & principles
• Encouraged team input & to help facilitate buy in, while establishing individual roles and project expectations.
• Facilitated the gathering of information required to estimate project cost, resources, time and deliverables.
• Managed project scope (creep) by ensuring changes to scope were approved within change request process.
• Managed day-to-day operational aspects of a initiatives. Tracking and reporting on project milestones and provided status reports to project sponsors, in addition to tracking issues resolution & escalation paths.
• Managed stakeholder SLA expectations by producing metric reports via bi-monthly PMO meetings/calls.
• Established, schedule, and facilitate regular (weekly, bi-weekly) & status meetings with project resources.
• Evaluated/Identified SLA metrics reports based on KPI’s trends by week, month, quarter & year.
• Identified the elements of risk/issues, analysed, prioritized project risks & assess to mitigate the potential risk.
• Created action plans for risks that occur & follows through on plan. Resolve any issues & solved problems throughout the project lifecycle.
• Acted as a liaison between stakeholders, portfolio owners, business sponsors & project team members.
• Developed a detailed cost baseline from cost estimations. Refined project cost estimates. Monitor the actual costs of a project versus the budget, continuously & conducted root cause analysis of budget discrepancies.
• Developed & distributed the schedule for delivery of project, product & service. Completed the delivery package/ documentation
• Led project teams training, mentoring workshops to update, engage & mentor regarding process/procedures

IT Project/Infrastructure Manager

Confidential

Responsibilities:

• Responsible for leading complex IT initiatives & projects, from discovery to delivery, utilizing a mixture of Waterfall & Agile methodologies on time, within budget & without compromising quality.
• Managed call center network capacity planning, IVR re-engineering & process workflow, server/racks, hw/sw, telco, storage, peripherals.
• Ensure proper scope documentation of file layout specs, data mapping, translation table field verification & facilitated customer UAT via test case confirmation.
• Managed new development (LMS, Peoplesoft ect.) projects across applications & business lines.
• Responsible for SOW capture, micro-charter, business requirements, Epic/Userstory, project plans, copydocs, tech specs, UX, QA (test criteria, case & client acceptance) processes via Remedy/Jira issues work flow
• Ensure proper scope/integration documentation of file layout specs, data mapping, translation table field verification & facilitated customer UAT via test case confirmation, after 3 week sprints.
• Managed scope definition, cross-functional estimates and high-level planning workshops to Quantify cost factors & deliver project deliverables including resources, project oversight, change management, objective risk & related contingency; Escalated issues/risks to ensure timely resolution, mitigation & remediation.
• Ensure project SLA’s are met, documented for closure including lessons learned, transition & hand-off to PMO stakeholder.
• Monitored SLA metrics reports based on KPI’s trends by week, month, quarter & year.
• Manage large scale corporate accounts & act as the liaison between the internal clients, the product teams (on shore & off shore developers) & stakeholders (PMO).
• Document/track action items, risks & key assumptions/dependencies established through estimation activities prepared and present high-level plans with estimates for executives & cross-functional leaders.
• Communicate regular status updates to executive leadership team on delivery progress, plan updates & budget spend & forecast; Utilized KPI metrics to drive performance, efficiency & forecast improvements.
• Prevent scope creep and facilitate change requests to ensure impacts to schedule or budget are approved and communicated with project team, customers & business owners.
• Responsible for mentoring my team, working with internal customers to gather requirements/gap analysis, definition, design, development, UAT, training & deployment activities. These could be for things like new solutions/capabilities, re-engineering, upgrades, enhancements, bug-fixes, etc.

IT Enterprise/Project Manager

Confidential

Responsibilities:

• Responsible for large scale implementation of Web based training/ upgrades that included, Salesforce & Peoplesoft modules with Oracle 10G DBMS Tier 1 suppliers of OEM.
• Led the SDLC customizations & enhancements of the Confidential integration, Salesforce & compliance with the OEM SLA’s instituted by the client (Cassens Transport).
• Managed call center network capacity planning, IVR re-engineering & process workflow, server/racks, hw/sw, telco, storage, peripherals
• Implemented and instituted Confidential release planning iterations, streamlined enhanced invoice processing, work order backlog, work flow efficiency & system issues/problems tracking.
• Utilizing a mixture Client’s Agile & SDP-21’s methodologies to ensure timely releases within the development/construction phases of projects.
• Developed key KPI, metric and analytical reporting, dashboards and utilized Microsoft Project, Clarity, Excel, Jira tools respectively. Capturing Planned vs Forecast vs Actuals to control Spend & over allocation.
• Provided positive and effective direction to project team members, engagement/client training, and integrates activities with other business and IT departments.
• Managed the entire SDLC of projects: analysis, design, EVM, risk mgmt, development, UAT, QA, deployment & maintenance of the proposed solution.
• Responsible for analyzing client requirements & capturing in BRD; identifying process improvement opportunities; delivering a thorough gap analysis to stakeholders of PMO and the rest of the project team.
• Responsible for cost, schedule & performance execution of tasks by cross functional team resources.
• Managed initiatives utilizing PMBOK best practices & principles. Managed cross functional status meetings, integration reviews, gap analysis assessment, project planning/scheduling, resource planning/allocation, performance metrics, scope statement and definition, project plan, release planning, QA control, change control, project cost and budgeting, project communication, action item status, procurement, UAT and execution.
• Anticipates and identifies issues inhibiting the attainment of project goals; developed and implemented corrective actions as necessary.

Confidential

Sr. Digital IT Project Manager

Responsibilities:

• Managed Enterprise wide ERP (Peoplesoft) CRM products that included creating digital snapshot/micro-charter, business requirements, SOW, project plans, copydocs, tech specs, UX and QA (test criteria, case & client acceptance) processes via JIRA work flow quality assurance systems.
• Responsibilities include the management of the day to day strategic planning, project team management (internal & external resources) & execution of ERP/CRM IT initiatives/processes.
• Responsible for the gathering of key business requirements, EVM, strategy layout, Go live strategy, QA management process, complete UAT testing, and post-implementation maintenance.
• Developed KPI, metric, analytical reports, dashboards and utilized Microsoft Project, Clarity, MS Excel, Salesforce & JIRA tools respectively to track project progress via team task management..
• Developed return on investment (ROI), payback period, profitability metrics, and break even analysis.
• Managed resources from Strategy/Analytics, UXA, Creative, Engineering/Development, QA & the post implementation mini teams.
• Managed project team utilizing a mixture of Confidential ’s SDM methodology while integrating Agile principles into the construction/development phases of each project.
• Utilized MS Project 10, Jira Workflow tools for issue/bug/defect tracking, resource mgmt. & reporting
• Managed break/fix process, risk assessment, priority escalation, release planning & sprint status report outs to PMO
• Key activities entail managing & organizing multiple global projects, budgets, resourcing and training account team, interfacing with clients and key Confidential PMO stakeholders to meet project milestones/deliver dates on time & within budget. Utilizing a mixture Confidential ’s SDM & Agile methodologies to ensure timely releases within the development/construction phases of projects.
• Responsible for delivery of large digital enterprise projects, strategic planning & PMO coordination with key Confidential Stakeholders of corporate brand sites: Confidential/ Confidential
• Worked with global cross functional teams to ensure communication across all work streams & global projects had standard practices & processes.
• Identified process improvements to be incorporated with enhancements but also controlled and streamlined change management procedures.
• Managed IT initiatives utilizing PMBOK best practices methodologies to ensure efficient & effective project delivery & tracking.

Confidential

IT Enterprise/Project Manager

Responsibilities:

• Responsible for the new global implementation of integrated ERP/SAAS/CRM & Supply Chain projects that included Confidential, Salesforce and Peoplesoft Modules with Oracle 10G with Tier 1 supplier of OEM.
• Led development of key KPI reporting, dashboards and utilized Microsoft Project and Clarity tools respectively to illustrate metrics, recommendations & status agreed to in stakeholders SLA’s
• Managed project team working on Web Application Servers, Network protocol & ITIL processes.
• Managed call center network capacity planning, IVR re-engineering & process workflow, server/racks, hw/sw, telco, storage, peripherals.
• Managed IT initiatives utilizing PMBOK best practices & Agile principles.
• This included Sprint status meetings, Integration reviews, Gap Analysis assessment, project planning/scheduling, resource planning/allocation, performance metrics, scope statement and definition, EVM, project plan, release planning, QA control, change control, project cost and budgeting, project communication, risk management, procurement and execution.
• Implemented and instituted Confidential release planning iterations to streamline enhanced invoice processing, system issues and problems tracking, managed beta testing modules, user e-learning / training modifications, and delivered phased control policy to PMO / ITO committee.
• Managed project team that utilized JSP, XML, JavaScript for global web base applications.
• Developed & implemented Supply Chain workflow change control process to allow requests to be reviewed, assessed based on criteria: tasks to be identified & acted upon by team leads, verify request have been made & there is a work product document established & completion criteria has been documented.
• Managed client’s RFP response, mapped business requirements and verifications and converting those requirements into functional requirements documents.
• Utilized overview project plans in status meetings to track of major tasks for work groups. PMO / ITO status meetings were held bi-weekly to analyze dashboards, issues and risks log documents in the Traditional SDP-21 methodology structure.
• Implemented the Agile methodology calls for sprint meeting sessions with a total cross functional team of stakeholders, end users and developers.
• Developed training strategy and implemented process with both Global Oil and suppliers end users.

Environment: ERP, Salesforce, Confidential, SAP, Oracle 10G, CRM, MS Project, Clarity, HTML, XML, .NET

Confidential, MI

Global IT Sr. Project Manager

Responsibilities:

• Responsible for global implementation and conversion of Payroll IT Systems.
• Managed Global ERP implementation utilizing best practice project management methodologies to ensure efficient & effective project delivery & tracking. PeopleSoft, SAP components & legacy mainframe systems are primary ERP applications with SQL Server backend DBMS.
• Managed, planned and implemented global IT initiatives and corporate infrastructure requirements in alliance with global IT strategic goals.
• Identified & facilitated network capacity planning, telco forecasting, upgrade capabilities & break fix strategies.
• Developed global payroll IT Help Desk strategy and support processes to ensure proper escalation of call center calls and training, and ensured help desk ticket procedures and documentation were in place.
• Managed, tracked and directed third party vendor resources (Accenture) & internal IT team in accordance with contract.
• Managed developers that utilized .net, HTML, XML, JavaScript for global websites.
• Assigned tasks and work assignments to ensure all duties adhered to project were on time and within budget.
• Responsible for communication to multiple departments to accurately capture corporate wide business requirements, assumptions and constraints.
• Documented appropriate business cases, project status, change iterations, and risk identification.
• Developed IT training, strategy, and methodology against matched projects.
• Developed reporting strategy, specification / criteria & mapping documents.
• Directed Testing strategy to ensure that the performance met the benchmark testing criteria specifications. (Included variance, mock & UAT).

Environment: ERP, PeopleSoft, SAP, Oracle, SQL, UAT

Confidential , Troy, MI

IT Manager

Responsibilities:

• Responsible for overall delivery, strategic planning, management, & IT direction implementing Supply Chain ERP web based projects, utilizing Peoplesoft.
• Managed, controlled and coordinated MRO IT initiatives through lean process improvement, resource allocation/strategic planning of goals/projects to ensure they are tracked, on time and within budget.
• Managed, tracked and directed internal IT team, along with third party vendor resources (Netlink). Assigned tasks and work assignments, set performance goals, discipline, and made resource budget decisions to adhere to corporate goals.
• Developed MRO IT Help Desk strategy and support processes to ensure proper escalation call center training, procedures and documentation were in place.
• Identified & facilitated network capacity planning, telco forecasting, PC upgrade capabilities & break fix strategies for entire MRO IT department.
• Facilitated status meetings for cross functional teams of business stake holders, project owners & clients to drive completion of key IT initiatives and deliverables.
• Led project teams in planning, budgeting/forecasting, resource collaboration & risk management to capture all project related activity.
• Responsible for communication to multiple departments to accurately capture corporate wide business requirements, assumptions, constraints, and document appropriate business cases, project statuses, change iteration, and risk identification.
• Managed & implemented transition of global ERP / web based Mgmt. applications and tools to be interfaced with Chrysler & Detroit Diesel systems.
• Facilitated implementing new help desk system escalation process, procedures were in place.
• Instituted SLA / Internal Lean process methodologies for strategy / design to determine true value added processes versus non value added processes.
• Used a mixture of Agile and SDP21 (Plan, Define, Construct, Test, and Deploy) Methodologies to complete all IT initiatives.
• Analyzed key SOW IT business requirements with clients to maximize current resources, process work flow and in corporate Agile directives. Converted requirements into functional spec documents so development team could have work product documents they could follow and develop from.
• Developed IT training, strategy, and methodology against matched projects.
• Directed UAT strategy to ensure that the performance met the benchmark testing criteria specifications. Also assisted with new client engagement & project kick off discussions, meeting & SOW Initiation & compliance.
• Implementation of Go-live strategy, Go / No Go documentation & deployment plan.

Environment: ERP, SDP21, Agile, SOW, UAT, SQL server

IT Manager

Confidential

Responsibilities:

• Responsible for overall management and IT direction in the implementation Global MRO / Supply Chain IT Operations for Detroit Diesel account.
• Managed, tracked & directed internal IT team, along with third party vendor resources (Netlink). Assigned tasks and work assignments, set performance goals, discipline and made resource budget decisions to adhere to corporate goals.
• Identified and facilitated network capacity planning, telco forecasting, PC upgrade capabilities and break fix strategies.
• Responsible for lean process improvement, resource allocation and strategic planning goals of projects to ensure they are tracked on time & within budget.
• Facilitated implementing project portfolio management approaches by integrating Inventory / Asset Management systems with the GIS systems and devices to better track, analyze and measure plant and sub plant operations.
• Developed MRO IT Help Desk strategy and support processes to ensure proper escalation call center training, help desk ticket procedures and documentation were in place.
• Developed detailed technical specification documents including feasibility studies, requirements, traceability documents & reports for cost ramifications for projects.
• Managed multiple vendors as sub-contractors to carry out various tasks pertaining to the construction / development of customized sections of the JSP application.
• Analyzed key SOW IT business requirements to convert to IT functional requirements so development team could have work product documents that they could follow and develop from.
• Responsible for communication to multiple departments to accurately capture corporate wide business requirements, assumptions / constraints and document appropriate business cases.
• Conducted PMO meetings to track project status, changes, risk identification, and keep scope deliverables on task and within budget.
• Developed training methodology, material and training.
• Directed Testing strategy to ensure that the performance met the benchmark testing criteria specifications.
• Assisting with new client engagement and project kick off discussions, meeting and SOW initiation and compliance.

Environment: SOW, PMO, JSP, GIS

Confidential

Information Technology Manager

Responsibilities:

• Responsible for managing entire facilities IT Department of the Confidential .
• Managed Implementation and re-engineering of new ERP System ( Confidential ) and IT staff.
• Directed efforts to convert, develop, design, maintain and provide project management, system administration and process improvement strategy for all MRO IT / ERP project lifecycles; GIS interfacing, implementation and deployment projects were completed and converted.
• Leveraged Confidential inventory, Asset and Finance data from Integration conversion modules.
• Developed global IT Help Desk strategy and support processes to ensure proper escalation call center training, help desk ticket procedures and documentation was place.
• Identified and facilitated network capacity planning, telco forecasting, PC upgrade capabilities and break fix strategies, Instituted best practice portfolio project management methods with all phases of outsourced processes and re-engineering efforts.
• Developed E-learning material for smart board classroom and online based training.
• Managed Configuration of three tier architecture based on BEA weblogic (J2EE platform) servers that host the Confidential Oracle 10.1 application.
• Created three instances: Test, Development and Production intranet environment.
• Trained all DPS upper management, engineers, facility managers and their administrative staff, skill trades, risk management, site management, environmental health
• Developed 40 reports based on Oracle DB backend, using Brio, Crystal, & Actuate Report Writer.
• Utilized best practice project management methodologies for integration work flow investigation, upgrades and project development lifecycle.
• Conducted IT liaison, project status and inter-department collaboration meetings with various DPS upper management & Responsible for Network infrastructure planning and design for new bldg.

Environment: ERP, GIS, J2EE, BEA, Crystal, Actuate Report Writer, Brio, Crystal

Confidential

IT Project /Architect

Responsibilities:

• Managed, controlled, and coordinated web based IT initiatives through process improvement, resource allocation and strategic management of projects to ensure they are tracked, on time and within budget.
• Identified and facilitated network capacity planning, telco forecasting, PC upgrade capabilities, and break fix strategies.
• Led cross functional teams of business stake holders, developers, business analysts, end users to drive completion to key IT initiatives, and deliverables.
• Utilized best practice project management methodologies to drive the all SDLC projects.
• Managed entire SDLC of projects from feasibility study, initial design, construction, and quality testing through deployment.
• Instituted best practice portfolio project management methods with all phases of outsourced processes and re-engineering efforts for DWP Global Dealerships.
• Converted business requirements into technical spec, laid out platform architecture design, work flow processes, SLA compliance management, maintained metric reporting and Scope of Work documents following SDP-21 process.
• Incorporated team building techniques and goals for project team.
• Developed design and architecture for Content Management / Web Publishing pilot that the DWP solution was to mimic from the web portal processes, procedures and standards to security and profile authentication workflow.
• Analyzed current J2EE components and suggested other technical solutions (I.E. SOAP) that could be more efficient, to allow the DWP solution to leverage components and Oracle / SQL Server D.B. data entities already developed.
• Developed and deployed and requirements had to be created and gathered also in order to put together a formal RFP out to potential vendors to bid on the outsourced solution.
• Responsible for the technical Capabilities encapsulation of dealer’s worldwide concerns and / or needs and QLC testing for each phase.
• Prepared documentation via an issues log, and put together the project plan for each tollgate phase of the DWP technical project.

Environment: SDLC, J2EE, SDP-21, Oracle, SQL Server