SUMMARY:

• More Than 20 Years of Experience in the Execution, Implementation, and Delivery of IT Operations Technologies/Infrastructure and Technical Business Solutions.
• Expert - Level Execution of Project/Program/Portfolio Management, PMO Operations, Solution Delivery, Infrastructure and Operations, Technical Support, and Vendor Relationship ManagementDemonstrated and accomplished PMI Certified Project Manager (PMP #217255) with expert-level experience leading high visibility, complex, technology centric, and business strategic initiatives.
• Specializations focus on managing high-skilled cross-functional and globally/geographically dispersed teams for the delivery of leading/bleeding edge technology and business operations projects/programs. Routinely managed dependent and non-dependent concurrent project efforts.
• Capable of managing Program-Level project portfolio for on-time and on-scope, and on-budget discipline. Matrix-level leadership and management experience with an IT hands-on background spanning multiple disciplines in the IT responsibility spectrum (Operations, Security, Network, Database, and Corporate Applications).

EXPERTISE AREA:

• Infrastructure Delivery and Operations
• Large-Scale Infrastructure Implementations
• Global Project/Program Management
• Portfolio Management and Resource Demand Management
• Deliverable and Deadline Focused Decision Making
• Executive-Level Communication and Reporting
• Vendor Relationship Management
• Project/Program Financial Management
• Project Risk and Issues Management
• Team Building and Mentoring

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, MO

Program Manager

Responsibilities:

• ServiceNow administrator for all Production Change Requests
• Change Advisory Board facilitation
• Risk and Impact analysis
• Reporting, Metrics/SLAs, and KPI
• Coordination with Enterprise Risk Management Business Continuity Planning
• Responsible for all DR Planning, Staffing, Execution/Coordination, and Continuous Improvements
• Security - Firewall, Intrusion Protection, Bluecoat/Proxy
• Digital/Web - Customer and Internal facing platforms
• Enterprise Applications - Corporate Applications, HR, Finance, Revenue Channels
• Tape-based Recovery - Iron Mountain
• Network/Infrastructure - LAN/WAN/MAN, Voice/IVR/Call-Center, Remote Access
• Developed, Coordinated and Managed all Enterprise DR Plans, schedules, and exercises
• Program/Project Management for DR related strategies and initiatives
• Conducted, Collected, Documented, and Managed Business Impact Analysis Tabletops for DR prioritization and execution
• ServiceNow Implementations
• Fuji Helsinki Upgrade
• Planning and Design for Reimplementation of ServiceNow on Istabul/Jakarta release
• Implementation of Discovery and Service Watch
• Provided Training and Education for End-Users

Confidential, Shawnee, KS

Sr. Program/Project Manager

Responsibilities:

• SOW Development
• Program and Project Mapping
• ~90 Distributed Site locations
• Site Coordination and Change Management
• Multiple Managed Services Data Centers (AMS, EMEA, and APJ)
• Multiple Client Data Centers (EMEA, AMS, APJ)
• 400+ servers (ESX, Physical, Virtual - Wintel and Unix - Multi-Vendor)
• Hub and Spoke BUR (Backup and Restore) Infrastructure and Management Solution
• Service Delivery Process Development and Commercial Integration
• Third-Party Technical Support
• Deployment of Microsoft Lync 2010 (Program Management and Multi-Vendor Management)
• 10,000 Enterprise Voice Clients
• High Availability Resiliency at Central Site Core
• Deployed SIP Trunking Pilot
• Deployed 22 Survivable Branch Appliance office solutions
• Network Performance Analysis and Strategic Planning - Intranet, Internet, and Extranet Solutions for VoIP

Confidential, San Francisco, CA

Sr. Program Manager

Responsibilities:

• Back Office operations for Advisor Services and Support areas
• Marketing - Alignment of LOB objectives to project deliverables
• Finance - Budget management and tracking
• Legal - Negotiate and integrate Contracts, EULAs, Third-Party Agreements and T&C’s
• Financial Market, Custodial, and Analytical Data Integration for Portfolio Management
• Product Management - Offering Development and Vendor Management
• 3rd Party Relationship Management

Confidential, Kansas City, MO

Project Management Office Advisor

Responsibilities:

• Outsource of Brokerage Financial Services Web Site and online transaction processing.
• Technical reengineering of the Financial Advisor (Intermediary Client) Web Site utilizing newly built JMS services framework
• Redesign the Retail Web-Site - complete overhaul of code, content, marketing persona, and compliance management environments
• Implementation of Red-Dot/Open Text Web Content Management platform

Project Manager

Confidential

Responsibilities:

• Managing several diverse projects across common source code releases
• Managing common Content and Navigation changes across multiple web sites
• Schedule management across multiple projects utilizing limited/overlapping resources
• Managing schedule and release priorities across several clients
• Status reporting at the portfolio level for the non-discretionary maintenance pool
• Managed defect remediation stemming from QA/Testing
• Worked with clients for User Acceptance Testing and implementation of maintenance items
• Implementation Management (schedule management across marketing broadcasts, publications, news release, collateral updates, regulatory announcements, etc.)

Project Manager

Confidential

Responsibilities:

• Implementation of Telephone, Chat, and Email application solution
• Vendor application and relationship management
• Construction and technology implementation coordination
• Planning and Scheduling for Phased moves
• Planning and Scheduling of implementation and decommission of phased-out technologies
• QA and Testing process and validation
• Contract negotiations, Statements of Work, and Vendor Management
• Budget Management, Deliverable/Payment Schedules, and Contract Closure

PMO Advisor and Project Manager

Confidential

Responsibilities:

• Defining Project Lifecycle Methodologies and Practices (Iterative and Waterfall needs)
• Project phase definition in support of Project Performance Analysis ( i.e. Project Audits)
• Project Role and Responsibility Definition
• Project Phase and Deliverable Definition
• Establish Project Management Review methods (project management review (i.e. PMO Practices) and project value (i.e. ROI/NPV Analysis, go/no go)
• Project/Portfolio reporting (e.g. templates, reports, metrics, measures, dashboards)
• Success measurement - (e.g. Metrics relating to On Time, On Budget, On Scope-requirements management)
• Establishment and Implementation of Project/Portfolio Management Tools
• Influence and Integrate IT PMO practices with Enterprise-Level business processes to establish a 360-degree project planning and execution capability

Project Manager

Confidential

Responsibilities:

• Problem/Error identification (User Interface and IT Systems)
• Application and Network Tracing/Analysis
• Network Tracing/Analysis
• End-User behavior modeling (i.e. application use and interaction)
• Desktop Performance Tracking
• Implement desktop resource cleanup tools
• Client, Management, and Team Status Reporting