OBJECTIVE:

Seeking a position as a Project Manager or Delivery Manager based on prior experiences and technical knowledge.

SUMMARY:

Very motivated Project Manager and IT Delivery Manager/Team Lead in Confidential Application Management Services in Public Sector, Health Care and Telecommunications industry. He has a diversified background with over 28 years of experience in managing Applications development, delivery and Project Management to build and delivering mission critical Health Care systems and Telecom Customer Care and Network Management Systems. Confidential is a highly skilled IT professional who has demonstrated extensive experience in all phases of the development and life cycle management (SDLC process). He has led several development and testing teams in the creation, delivery of Application Platforms, Applications deployment and managed several complex Application releases. Confidential has successfully managed migration of multiple Applications to Remote Development Center (RDC). As an Application Project Manager and Delivery Manager/Team Lead, he has demonstrated ownership, accountability, attention to detail and a sense of urgency in all tasks, including completing all administrative and security related tasks in a timely manner.

PROFESSIONAL EXPERIENCE:

Confidential, Albany, NY

Project Manager

Responsibilities:

• Project Manager responsible to manage the Client account with all day to day activities, staff augmentation, financials and Confidential internal tasks related to the account.
• Co - ordinate and execute the Statement of Work and resolution of any issues that may arise.
• Responsible for monthly/quarterly revenue forecast, cost, variance analysis, resource utilization and track/update the data in various Confidential internal tools for management.
• Exhibited strong leadership skills to manage and exceed Client expectation.
• Took a great sense of ownership and responsibility to manage the Client expectations and won the their confidence in a short time.
• Improved Staffing process and increased the staffing level/rate (increase in revenue and GP) despite the usual challenges everyone faces.
• Successfully managed team members (onshore and offshore) for their deliverables with accuracy and on time delivery

Confidential, Franklin Lakes, NJ

Delivery Lead

Responsibilities:

• As Delivery Lead, served as a single point of contact to the execution team for the project delivery to the customer (ESI), on time within cost.
• Responsible to partner with Project Manager and Business Alignment Team Leads (3 in the box), Business Analyst, Capability Team Leads (Development, QA and Release Management) to meet on time delivery of the committed projects.
• Co-ordinated all Application development and Testing activities from start to finish with various Sub-Capability Teams. Followed escalation process to resolve issues/risks to capability leads or senior leadership.
• Worked with QA team for on time commitment, execution, issue resolution and status reporting
• Demonstrated a strong teamwork for the delivery execution by working with many organizations in ESI, Confidential and Cognizant.
• Co-ordinated resource planning activities (estimate of effort and staffing plan) and ensure all deliverables are met on time per agreed project plan.
• Met project delivery objectives including, on schedule, within budget, defect free quality product and adhere to all Confidential quality metrics.
• Compliant to all Confidential and ESI process, security and business control audits and compliance, work site security integrity, validation of Asset Inventory, etc.).
• Supported Delivery Manager and Sr Delivery Executive to meet or exceed delivery objectives

Confidential, Middletown, NJ

Applications Project Manager/ Technical Team Lead

Responsibilities:

• Demonstrated leadership in obtaining new business to Confidential through new project proposals and enhancements. Stayed engaged with Clients in putting together proposals and platform upgrades that seeks to address Software and Hardware currency issues.
• Successful in managing project initiation, development, end to end management and deployment of many new Platforms/Applications to customers while maintaining commitments (within budget and on-time).
• Led the cross-functional development team in execution and delivery of several Customer Care and Network Management Systems.
• Delivered several enhancements (with new functionality) and maintenance modifications to existing systems consistently on time every time.
• Experienced in migrating several critical applications to Remote Design Center (RDC).
• Provided delivery excellence to customers by managing work commitments on time and within cost, defect free and productivity objectives.
• Met all business objectives/goals set for all years of service, while adhering to all process quality metrics and internal business controls.
• Exceeded the customer satisfaction target by building quality and sustainable client relationships. Partnered with Clients to understand their business needs, priorities and met their delivery schedule.
• Built on existing client base to leverage automation, exploit Confidential technology, and apply telecommunications services assets to create higher value propositions.
• Played a key role to support the team as a Subject Matter Expert (SME) for multiple applications (End to End Delivery Management).
• Contributed to a strong teamwork in execution of our delivery commitments, through Integration of Application Development, Project Management and other Confidential business entities and Confidential .
• Completed analyst duties for creation of time and cost estimates, schedule and application impact analysis, etc. amongst other administrative responsibilities.

Confidential, Middletown, NJ

Technology Consultant/Pr. Technical Staff Member

Responsibilities:

• Instrumental in expediting the Local Service while implementing Local Number Portability and National Number Pooling. Developed Confidential & Confidential Technical Strategy for Number Portability Standards Forum.
• Led mid-Atlantic Region to implement LNP project as Project Executive for North American Portability Management.
• Proven experience in development, deployment and life cycle management of multiple Telephony Services (Fixed Wireless Access, HFC Network and Video Telephony Service), Systems and Operations Planning.
• Created operations plan for multimedia services, which include operations architecture, detailed OAM&P features for Digital Set Top Box (STB), Video Service Platform (VSP) and Element Management System (EMS), used for delivering video services to customers.
• Developed the “World Class” operations architecture and requirements for Fixed Wireless Access (FWA) network elements which include Network Interface Unit (NIU) Base Station (BS), Air Interface (AI) and Wireless Element Management System (EMS).
• Expert in Program/Project Management, interfacing with OEM Suppliers/Vendors and coordinating team efforts to produce high quality results.