SUMMARY:

• I am interested in the Project Management position where I can utilize my skills & best practices. As a Consultant, I specialize in the PMP process for medium to large complex projects, programs. Focused on strategy alignment, customer service, HR, Business Operations, Mergers and Acquisitions, Finance, and IT. Knowledgeable in PMI, SDLC, ITIL V3, as well as analysis in root causes, continuously improving processes, procedures, SOP’s, quality controls, and problem solving which I have acquired over twenty years of dedication.
• Demonstrated excellent interpersonal and verbal/written communication skills. Ability to manage multiple projects in fast paced environments, convey complex solution to stakeholders, end users, and the business in a simplified manner. Strong leadership qualities and dedicated team player.

TECHNICAL SKILLS:

• MS Office 365
• Microsoft 2010 Project; Excel
• PowerPoint
• Access; Word
• Outlook and Visio
• Project Server
• HP Quality Center
• SRM
• PPMC; PPM
• Plainview
• ServiceNow
• Jira
• Remedy
• SAP; Clarity; Oracle 10
• Ariba; Costpoint; Livelink
• Lotus Notes
• SharePoint 2010. SDLC knowledgeable in PMI
• ITIL standards and methodologies; Agile or Waterfall environments. HIPPA Compliance Training
• GMP; and International Privacy Compliance and Security monitoring and controls.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Project Management/Business Analyst

• Project Management Audit of process and procedures for continuous improvements
• Portfolio management and coordination
• Created integrated business and IT project plans, key milestones, dependencies, critical paths, resources plan, resources balance loading, risk management plans, project management reports including change and quality control metrics.
• Vendor Management, KPI’s, Manage SOW’s
• Stakeholder Management, and communications
• Continuous Improvements for Service Management (Change Management, Incidents Management)

Confidential, Concord CA

PMO, Program Management/Business Analyst

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements ( Confidential )
• Portfolio Management and managed 15 Project Managers
• Data Analysis, and Reporting on all Program level projects including acquisitions
• Created business requirements documents, Functional specifications, system requirements and reports
• Standardized Process and procedures by conducting analysis of current process’ and provided suggestions, process improvements using workflows, communications, and transformation
• Cloud computing
• Created integrated business and IT project plans, key milestones, dependencies, critical paths, resources plan, resources loading, risk management plans, project management reports including change and quality control metrics.

Confidential, Burbank, CA

Release Manager

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements ( Confidential )
• Program Management/Scrum Master analyzed, scheduled and managed infrastructure projects, including all WB applications change requests, maintained security on servers, including cloud computing, Incidents/Problem management, scheduled global maintenances, configuration management, refreshes, including SAP. Infrastructure changes and releases into production environment; for all infrastructure, maintenance, incidents, SAP Hana; BI upgrades, data Security Projects, and enhancements.
• Planned and scheduled training for new users on ALM system
• I provided status’ of all major and minor releases on a regular basis to business and IT stakeholders, explained the impacts, manage issues and risks, retain buy in, retain records of the approvals for the changes, including go/no go approvals prior to scheduling the releases into Production environment for SAP BW, Hana, ECC, defect - fixes upon approved status’. Reports stakeholders, IT, business partners, and change assignees.
• Managed release level risks for all implementations, while managing impacts and risks when delivery options change
• Provided tracking and plan, for any action items to stabilize a release
• Controlled out of cycle release deployments and strategize on best available options for standardized delivery
• Conducted cut-off plans, post-implementation Review of every major release. Tracked all action items, defined Best Practices solutions and managed Continuous Improvement follow-up items.
• Ensured all changes are tested and non-destructive, and ensures acceptable testing coverage is carried out in full
• Utilized Remedy, SAP, ALM for scheduling, reporting, tracking, and controlling making changes to CR’s in a particular release based on Business partner and Technical team approvals.

Confidential, San Francisco CA

Technical Project Manager

Responsibilities:

• Manage Channel Sales & Marketing; Managing and tracking multiple projects (Channel websites/ Digital Channels Infrastructure/Micro strategy Reporting/Teradata) and Web servers
• Project Management Audit of process and procedures for continuous improvements ( Confidential )
• Responsible for Leading scrum team as a Scrum Master, directing and monitor 15 top tier projects; and managed 5 direct reports with over 1 Million budget and activities for highly complex, high risk, strategic technology-based projects from initiation to delivery. All projects cross platforms, applications, and/or business lines. I work with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives. I planned and directed highly complex program schedules and budgets, set up JAd sessions, kick off meetings, and created the charter, and business requirements, monitoring project status in comparison to cost/time projections. Provided consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management/ resolution and communication, usually at the executive levels. Provide direction to all related technical project management staff while serving in the primary project leadership role.
• Directed and monitor all activities for small to medium, small to medium risk, technology-based projects from initiation to delivery.
• Lead project teams and manage activities associated with projects that typically cross platforms, applications, and/or business lines.
• Create business requirements documents, Functional specifications, system requirements and reports
• Worked with business partners to understand problems, develop requirements, and develop technology concepts, design alternatives, project schedules, and costs for new systems initiatives.
• Developed and maintained detailed project plans, budgets and run regular project status meetings.
• Provided consistent and comprehensive status reports, project updates, significant issue management and resolution, and communication with business lines and technology management levels.
• Responsible for coordinating and influencing activities and resources in support of multiple technical projects with low to medium impact, risk, and complexity.
• Used technical experience such as desktop, networking and other technical applications and advanced knowledge of technical project management methodologies and tools.

Confidential, San Francisco, CA

Project Manager/ Release Management Analyst

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements
• Managed a Portfolio of Release’s in an Agile environment. Tasks included Capacity & demand planning Analysis for SAP upgrades, BI, BW, Hana, ECC, and configuration, enhancements, defects, and change requests for deployments. Work with Scrum Master, and Project Managers and update status plans according their respective scheduled sprints.
• A part of the spring review meetings and daily stand up calls. Updated tasks, issues, and updated resolutions.
• Process Requests for Scope Changes, update, and communicate with stakeholders.
• Training team members on how to use the new system in Clarity, excel, and dashboard.
• Create and distribute reports and updating dashboards to communicate with various business partners, sponsors and stakeholders
• Scheduling Release Deployments based on Capacity vs. Demand and impacts, etc.
• Financial Analysis of Budgets, Forecasts, and Actuals of over 5 Million.
• Update SEDM Procedure Handbook for Release Management/Integration Managers.
• Other ad-hoc analysis of project and release into prod environment and updating dashboards to communicate with various business partners, sponsors and stakeholders.
• HIPPA, privacy and information security essentials training .
• Created folders and archived records for SharePoint Release Management and Integration site.

Confidential, Foster City, CA

Project Management Analyst

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements
• Program management: Financial budget analysis assessment for Oracle EBusiness R12 Upgrade.
• Updated Corporate IT SharePoint site with all upcoming projects over 5 Million for FY’14.
• Coordinated meetings with Finance, Business, and IT.
• Other ad-hoc analysis of project data. updating dashboards to communicate with various business partners, sponsors and stakeholders.
• PMO Governance, and Compliance of SOX regulations

Confidential, San Francisco, CA

Sr. Project Management Analyst

Responsibilities:

• Managed the IT Infrastructure, Data Center, Telecommunications Project Portfolio Management. Managed 9 Million budget and Kept track of the key milestones, budget, forecasting, schedules utilized MS Project 2010, set up various meetings (Status reporting, issue/risk management, bi weekly Executive reporting meeting).
• Created and documented procedures, status reports, job estimates, contracts, and other project related documents onto PMO SharePoint.
• Resource Management. Creating teams by analyzing labor costs for internal and external labor necessary to fulfill project, and commit available resources per project.
• Cost analysis; budgeting and forecasting and accruals for Tier 1 projects.
• Contract Administration and Management for IT.
• Vendor Relationship Management.
• Managed Issue/Risk log in collaboration with various teams to mitigate issues and risks.
• Invoice Goods receiver (SAP/SRM); Created shopping carts, CWA’s; Change Orders, budget forecasting, and accruals.
• Managed open contracts and accounts in collaboration with Sr. Management, PM’s, Sourcing, and other functional managers. Performance monitoring, compliance of contracts/MSA and route for approvals, and create goods receipts.
• Assisted Project Managers with project related requests for capital and expense annual budget review and kept track of budget and expenditures on a biweekly basis.
• Procured services, contract extensions, and goods receipts in SAP.

Sr. Cost Analyst:

• Managed IT Projects and lead team whereby my responsibilities included serving as primary contact to business user community for portfolio of applications supporting: asset management, document management, contract management, diversity, production, and accounting.
• Managed SAP projects including BI (Business Objects), ECC, and BW. Worked with several business partners.
• Partnered with Finance, Accounting, Legal, and Production Services teams to document processes/workflows, identify system enhancements, track application issues, prioritize/schedule deliverables, and validate implementations. Utilized MS Project 2010 for keeping track of schedules and milestones.
• Performed project management, business analysis, business intelligence using Power pivot for data analysis of over 44-Million-dollar Project portfolio.
• Problem solving and root cause analysis
• Application testing activities for technology initiatives.
• Assisted in driving project execution by consistently working with application, infrastructure, and business unit teams.
• Ensure completion of all project-related documentation, including functional specifications, technical specifications, use cases, test plans, and project plans.
• Coordinated system implementations by collaborating with relevant internal IT, external vendor, and business teams and by completing supporting documentation and pre-requisites.
• Managed work efforts of project team members, hold recurring meetings to review progress/deliverables, and provide regular written/verbal status updates to management.
• Participated in budgeting and proposal efforts by completing project scoping, cost-benefit analysis, and level of effort assessments, including resources.
• Complete all IT governance- and SOX-related documentation by required due dates.

Confidential, San Francisco, CA

Global Project Management Office Consultant

Responsibilities:

• Updating dashboards to communicate with various business partners, sponsors and stakeholders.
• Configuration Management: Ensuring documenting configuration details for each existing system including Finance, and HRIS.
• Managed issues and risks to mitigate and update logs.
• Problem solving and root cause analysis and quality control.
• Managed the 1.2-million-dollar project budget with Cost savings (100K).
• Ensured PMO Governance, SOX compliant, including NAFTA. Maintained and administered Anti-Trust documents.
• Manage support for SAP Project utilizing SDLC, budget forecasted, established accruals, and monthly reconciliation of invoices.
• Created SOP in English as well as Spanish which also included Process flows using Visio.
• Manage Contract extensions, amendments, and created SOW.
• Resource Management. Creating teams by analyzing labor costs for internal and external labor necessary to fulfill project, and commit available resources per project, within the given budget.
• Create service entries in SAP of approved estimates for invoice payments. Create Service entries in SAP of approved estimates for invoice payments.
• Clarity reporting and reconciliation of timesheets based upon project schedules.
• Other ad-hoc analysis.
• Maintained resource tools. Updated schedules and budget from project to project. Worked directly with the Global PMO Manger update org charts and SharePoint administration and set up training for change order management, global work.

Confidential, San Leandro, CA

GTS DMD PMO Consultant

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements
• Program Management Support and Portfolio Management for acquisition.
• Managed the Change Management Process and Change Controls. Created Process flows using Visio.
• Responsible for gathering Tier 1-project portfolio and created status reports for Steering Committee dashboard once a week.
• Resource Management. Ensuring resources are available, and committed. Manage external labor expenses on a monthly basis.
• Collaborate and Applying SDLC methodologies with DMD Technical team; End-to End PM; Infrastructure PM.
• Release Management Production, managed external Vendors, QA, and Delivery teams.
• SharePoint Administrator for GTS SharePoint site for Record Management, compliance, issue access levels, create workspaces, archive, and organized GTS SharePoint structure.
• Schedule meetings, take meeting minutes and publish.

Confidential, San Francisco, CA

Project Management Consultant

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements
• Project Management support in various teams: Project Management office; IT Services, Web/IVR, IT, Retrofit, Production, Vendors, QA, and Delivery. Utilized Plainview and other MS office suites including SharePoint.

Confidential, San Francisco, CA

Project Manager/Logistics/Program Strategy (SOW)

Responsibilities:

• Project Management initiation and planning support for the new Labor Related Services Program.
• Coordinated meetings to update status reports, manage timeline, schedules for large project for Planning and implementation of a new labor related services project which included planning, implementation, monitoring, database migration and closing the project. Produced presentation materials with financial details from financial reports.
• Created processes for Procurement, and other departments globally, created the business plan, created the charter, communication plan, project plan, and data analysis, created presentations for the CIO, stakeholders, and team to review the benefits for this new project.
• Steam Line Process’ create Matrix for SLA including capture SLA; create Metric; evaluation
• Contract Management Audit for IT/Non-IT Consultancies whereby I gathered contracts, reviewed and created a database.
• Created documentation and managed the data.

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Project Management Audit of process and procedures for continuous improvements ( Confidential )
• Portfolio Management intake and channel all e-business projects utilizing Plan View. Updated dashboards to communicate with various business partners, sponsors and stakeholders.
• Release Management Coordination efforts
• Coordinated meetings to update dashboard, manage timeline, schedules for large projects for Execution Phase
• Completed Implementation, Execution, Migration; Deployment; and Project Closure
• PMO Governance Support, HIPPA training and Compliance

Confidential, Milpitas, CA

Contract Specialist

Responsibilities:

• Responsible for creating high level review of all IT spending and created the database in SharePoint for the Director of the VMO in order to capture all monthly, annual, or quarterly costs by analyzing reports
• Created, updated all Corporate IT organizational charts.

Confidential, Emeryville, CA

Project Coordinator

Responsibilities:

• Supported the IT Global Service Management Department. Managed capital projects such as building and moving to new Data Center sites.
• Coordinated meetings to update dashboard, manage timeline, schedules for large Infrastructure projects for planning and implementation of computer Systems; server/ data migration; deployment; and data center closure.
• Created procedures and process flows using Visio. Document all configuration details for systems.
• Managed small to medium projects for Global IT Service Management supporting the Director
• Coordinated all projects including gathering information from various sources such as SAP and preparing final status reports by updating dashboard.
• Created presentations, reports (budget), created process flow diagrams, and updated multiple projects in MS Project and publish on Livelink. Update projects, create and distribute reports, calculate internal rate of returns using cash flow.
• Complied with all GMP and SOX requirements, ITIL, and FDA regulations
• Provided Vendor Management- Contract Specialist: reviewed IT contracts, renew contracts, negotiate, and organized change control, report spending per month, quarterly, annually. Track invoices; assist Project Managers and Business Partners, and Stakeholders with real-time updates.
• Created dashboard for stakeholder’s meetings on a monthly basis, team building events, and closing project celebrations and general staff meetings on a monthly basis, and status report meetings, taking notes, updating newsletters via intranet.
• Other special projects such as website quick link wire-frame creation, asset management, purchase orders requests, created presentations & event coordination.
• Reviewed contracts, contract negotiations, RFS’s, RFP’s’ reports and documents
• Created presentations to share reports for weekly review meetings.
• Tracked Software License’s and O&M contracts.
• Completed Constant tracking of invoices, and RFS’s and updating of data onto Livelink
• Record Management, documentation for migration efforts and performed document management system maintenance Livelink.

Confidential, SAN FRANCISCO, CA

Project Coordinator/Analyst within the PMO/Portfolio Management

Responsibilities:

• Supported Project Management Operations Lead in US. Maintained Compliance records, non-disclosures for new hires using PeopleSoft.
• Coordinate projects, configuration changes, and updates.
• Reported to PMO lead, responsible for multiple administrative and analyst duties as the project coordinator.
• Project reviews, dashboard updates, logistics, and project review meetings. Maintained project team member distribution lists and updates, maintained members on team web site, update mailing lists, maintained organizational charts and email distribution lists, and updating projects in MS Project to share with PMO Team.
• Analyzed reports in order to capture spending, process change orders, and client liaison.
• Responsible for maintaining staff availability, on-boarding Accenture Consultants from India, Manila, and US including contractors with logistics, company policy/procedures, travels, and onsite/in network at client site Washington Mutual Card Services Financial Engagement.