SUMMARY:

An experienced enterprise Program/Project Manager who has lead diverse engineering teams, on - shore and offshore, to provide innovative and cutting edge solutions. Adept in managing executive relationships, communications and business focus to achieve organizational goals. Critical thinker and problem solver with a proven record of accomplishment of delivering a variety of medium to large-scale programs/projects within allocated budget and time. Experienced working with a variety of domains and technology platforms including infrastructure and application development.

AREAS OF EXPERTISE:

• Strategic Business Planning
• Program Management/Project Management
• SDLC, Agile/Scrum, Waterfall
• Stakeholder Management
• Innovation
• Problem Solving/Critical Thinking
• Resource Planning, Scheduling, Budgeting
• Change & Risk Management
• Vendor Management/Contract Negotiation
• IoT/BI/Digital Transformation

PROFESSIONAL EXPERIENCE:

Networking: Confidential Routers and Switches (multiple series)

Firewalls: Confidential PIX/ASA, Palo Alto, SonicWall NSA, F5 ASM

Communication (VoIP, Video, Mobility): Confidential CUCM, Contact Center, Confidential Telepresence

Virtualization: Vmware ESX/VSOM/VCloud, MS Hyper V, Vmware Horizon

Operating Systems: Microsoft Windows Server 2010/12, Linux Redhat, Windows XP Pro/7/8

Storage: EMC, NetApp, Dell,Pure Storage

Email: Micorsoft Exchange 2003/10

Infrastructure Tools: ActiveDirectory, RSA Secure, Trend Micro, Symantec Norton, PRTG, Whats Up Gold, NAGIOS, NewRelic, JIRA

Development Tools: Git, SVN, Tortoise, VisualStudio, VSS, Team Site

Application Servers: Apache Tomcat, Oracle, Weblogic, Websphere (WAS), Jboss, IIS

Backup & Recovery: Commvault, Veeam, Backup Exec, Netbackup, Robocopy, Networker, VMware SRM

PROFESSIONAL EXPERIENCE:

Confidential

Program/Project Manager, Irvine, CA

Responsibilities:

• Established Program Governance, assembled project team based on technology and skillset. Lead contract negotiations with third party vendors to acquire technical expertise that were not available in house and managed the delivery of services from these vendors
• Lead a team of distinguished architects/engineers to create a complex architecture, build multiple labs internally to validate the architecture/solution and deployed the solution in 3 client environments while dropping new code releases periodically with enhanced features as per customer requirements
• Managed customer relations and updated stake holders (internal and external) on a weekly, monthly and quarterly basis on progress, risks and upcoming activities
• Partnered with Confidential ’s Large complex deal team, Legal and Marketing to accomplish contract negotiation, share product/service road map, business value and serviceability to ensure customer satisfaction and Confidential ’s ability to deliver a cutting edge multi-million dollar project
• Aligned with product management team to ensure the prototype hardware specification were accurate, delivered on time to conduct final testing in Innovation lab before shipping to the customer. Managed the logistics to ensure each radio, router, access point and range extender was packed as an individual unit with accessories to ensure smooth deployment on thousands of locations in Southern California

Confidential

Program/Project Manager Innovation, Irvine, CA

Responsibilities:

• Successfully delivered 30+ POC’s and implemented some of these technologies in client’s production environment that received coverage in major publications like Confidential
• Championed the Confidential & 451 Research relations with analyst community to stay tuned with Cloud, BigData, BI, security, HCI, storage, User Behavior Analytics and Infrastructure Technology trends and what is coming next to the market to advise our clientele
• Lead a program to assist Startup companies with their messaging, product road map, go to market strategy, pricing, delivery model and create a POC model in their early stages of product/service life cycle
• Managed consulting service for Executive Leadership of Fortune clientele to define their corporate strategy, communication flow/messaging within the organization and identify how to differentiate and gain competitive advantage in the market place
• Saved over a $1M for the company by contract negotiations with a wide variety of vendors
• Delivered cutting edge Big Data solutions for automotive, entertainment, manufacturing and retail clients
• Deployed complex data center relocation and migrations, with turn-key solutions, including voice, data, network and security technologies
• Supervised Confidential Gold Audit for the company

Confidential

Portfolio/Project Manager, Irvine, CA

Responsibilities:

• Managed a $15M portfolio and increased Confidential of my portfolio 12% by optimizing resource utilization across multiple projects based on priority, skill and strategic significance
• Coached the team on all 9 knowledge areas (project integration, scope, time, cost, quality, human resource, communication, risk, and procurement management)- recognized by the Project Management Institute’s Project Management Body of Knowledge & Agile methodologies based on guidance from Scrum Alliance
• Product Manager for a custom application for hospitals to connect the patients with nursing staff in case of emergency and a custom application for emergency alert on the entire campus for educational institues
• Delivered Electronic Content Management (ECM), Business Intelligence (BI), Customer Relationship Management (CRM) and Custom Web Portals solutions to a variety of clients including local State Government, Education institutes, Health Care, Finance and Manufacturing utilizing Java/.Net stack
• Established PMO by creating processes and templates for seamless delivery and consistency to enhance customer experience
• Managed projects implementation phases through prototyping, acceptance and functional testing. Developed user procedures and training curriculum for online and onsite training
• Ensured compliance with SDLC procedures and IT audit requirements
• Managed Customer Support by working closely with IT team and creating weekly reports from salesforce.com regarding support tickets
• Established metrics, templates, dashboards, and KPI’s to create a successful delivery process
• Facilitated the sales team as a consulting partner with requirement gathering, business case development, new product/service introduction and contract negotiation with vendors
• Managed complex software development, architecture, and integration projects in a fast paced constantly changing environment while partnering with technical resources to ensure that systems are developed to comply with architectural and testing standards and established methodologies
• Managed a SAP HANA side car approach project to improve the financial reporting

Confidential

Sr. Project Manager, Edina, MN

Responsibilities:

• Managed multiple projects simultaneously applying Project Management and Systems Development Life Cycle (SDLC) principles
• Managed a variety of small to medium size projects involving infrastructure, implementation of POS systems, setting up exchange environment and redesign of websites
• Lead the vendor selection and contract negotiations with multiple vendors
• Served as liaison between business functions (sales, marketing, operations, and clients) and information technology team
• Gathered and documented functional requirements and specifications (Waterfall approach)
• Performed quality assurance testing on all changes and new implementations
• Focused on scope, time and cost management via collaborative communication and risk management to ensure project delivery within budget and schedule

Confidential

Business Analyst/ Project Manager, St. Paul, MN

Responsibilities:

• Gathered requirements to create fundraising/endowment campaign by identifying potential donors, creating a database for these potential donors and a life cycle management/work flow from reaching out to the donors to post pledge/donation and continuous interaction with them for future support and community involvement
• Created project plan, assembled project team and worked closely with business and Hamline IT team to ensure development work was on track, bugs were identified and fixed in a timely manner and resources were available for deployment and service request was in place for system outage for production deployment
• Created a training manual & performed hands on training for the student workers to perform database entries
• Conducted weekly standup meetings with the stake holders
• Lead the project closure meeting to review the deliverables, lesson learnt during the project, feedback from stake holders and archived the information along with project closure documentation

Confidential

Assistant Manager IT Operations, Chicago, IL

Responsibilities:

• Managed a java e-commerce portal redesign and upgrade project to improve customer experience, faster checkout, integration of customer support, improve security and compliance
• Bridged the gap between IT and Marketing team to create a customer reward program and introduce seasonal promotions available on the website and in retail stores
• Assisted in managing a data center migration project for the company under the guidance of IT Manager