SUMMARY:

• IT and Business Manager, experienced in Project and Program Management.
• She has extensive experience with full life cycle software development projects, with a proven history of strong managerial, financial, and analytical skills.
• She has experience with a variety of project methodologies including Agile, Scrum, Lean, XP, and Waterfall, and has a technical IT background, beginning her career as a Software Engineer.
• Strong technical and analytical leader who is capable of taking charge of a diverse team of internal and external personnel, keeping the team focused on program goals, and exceeding expectations.
• Proven ability to communicate effectively with both technical and non - technical people Confidential all levels. Addresses people, process, and technology in tandem.
• Demonstrated ability to succeed in full project life cycle from project definition through project delivery. Proven skills in program and project management methodologies and tool sets: planning, budgeting, tracking, issue escalation, risks, problem resolution, conflict management, metrics and reporting, communications, testing, implementation, change control, release management, etc.
• Ensures that projects are concluded on time, on budget, and with the highest degree of client and team satisfaction.
• Variety of experience provides substantial depth and breadth in systems and business processes. Provides capability to drill down quickly into technical and business areas.
• Proven excellent organizational and communication skills, with exceptional analytical abilities.
• Excellent writing ability with extensive experience in formal and informal documents.
• High degree of competence with MS Office: Word, Excel, PowerPoint, MSAccess, and MSProject. Experience with Sharepoint and Visio.
• Initial experience as Software Engineer, with years of design and coding experience.

TECHNICAL SKILLS:

• SDLC
• Agile/Scrum Development, Lean, XP, Waterfall
• Blended SDLC (various), Joint Application Design (JAD)
• Financial Management
• Resource Management
• Infrastructure Management, Cloud
• J2EE, HTML, XML, SQL
• JDE 1, Confidential
• ERP, CRM (various)
• Oracle database & apps
• MSOffice, MSAccess, Sharepoint, MSProject & Server
• JIRA, Rational Tool Suite
• CABS (various systems)
• Equinox Mediation & others
• Granite, Connectvu, Metasolv, other OSS
• Amdocs, Intec, Martin (and other telecom billing /customer care systems)
• Strong skill set in all areas of telecom

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Project Manager (Consultant)

Responsibilities:

• Managed business intelligence projects for Integration of internal systems using IBM IIB bus infrastructure.
• Managed two integration/data conversion projects providing interface between Salesforce and internal property management systems, with multiple teams and time zones worldwide.
• Performed Change Management, BA, and Manager of Procurement roles as well as PM.
• Implemented governance for new data structures.
• Under formal Global PMO, utilized Confidential portfolio management system, with Agile scrum methodology, MS Project Server.
• Managed the IT vertical for acquisition of GWS division, including the IT Integrated Program Plan. Representing IT for the overall company program, representing ten IT Towers as accumulation and communication point, managing procurement, risk, issues and status tracking and reporting, release and turnover procedures, and all documentation including executive dashboards.

Confidential, Dallas, TX

Sr. Consultant/Program Manager

Responsibilities:

• Product / Program managed a financial and data revenue recovery project: a network element to billing reconciliation for digital web - based customers.
• Led team to analyze and build custom data mining/matching/converting algorithms for OSS/BSS databases, determining non-billing revenue, utilizing telecom/IT expert custom work.
• Interfaced with business owners of many functional areas including Finance, Billing, Customer Service, Legal & Regulatory, Networking, Line Cost, Carrier Relations, Collections, Sales, and IT.
• Driven by Senior Management, program goals were to perform Revenue Recovery across all product lines (PRI, CABS, IP, SIP, hosted services, etc.) for both Wholesale and Retail, and implement process corrections for revenue leakage.
• Technologies used include MSProject, MSAccess, Granite, Teleflex, and internal proprietary OSS systems, utilizing Agile scrum methodology.

Confidential, Dallas, TX

Program Manager

Responsibilities:

• Led six Agile Lean scrum teams of 50+ people, 100+ stakeholders and expected user base of over 100,000.
• Led Agile teams working to overlay Confidential business process into Rational, with xref to screens, databases, and architecture of Rational. New scripts and configurations implemented by each of the six teams.
• Projects included new infrastructure project with 22 new servers, including cloud-based technologies, Procurement Management, and Vendor Management of IBM Professional Services.
• Project managed releases for Release Management monthly.
• Completed planning for Phase II, including all resource allocation and budget management.
• Rational modules implemented also included Rational Focal Point as new system for business owners to utilize for portfolio planning, financials, and front-end of SDLC process.

Confidential, Dallas, TX

Sr. Consultant/Program Manager

Responsibilities:

• Product / Program managed projects through successful conclusion for small and mid-sized private telecom companies. Programs included network to billing reconciliation/audits.
• Led team to analyze and build custom data mining/matching/conversion algorithms for OSS/BSS databases, revenue leaks, utilizing telecom/IT expert custom work, cradle to grave from CRM, Ordering through implementation.
• Analyzed product base and financials, managed strategic sales experts, produced final proposals, SOWs, GAP analysis, metrics, and managed delivery teams. Role included heavy interface with executives and delivery teams.
• Managed projects for a variety of tools and systems, including Oracle-based databases, OSS Systems, J2EE, HTML, MSAccess, MS Server, and JDE E1. Utilized Agile Scrum methodology, cradle to grave.

Confidential, Little Rock, AR

Program Director (Consultant)

Responsibilities:

• Directed the management of Rating / Billing, and Financial UAT programs for conversion to Confidential end-to-end B/OSS system for start-up wireless company with large offshore development teams, and large vendor team.
• Provided direction for 3 project managers with 20+ direct reports, key senior management communications, and drove implementation for successful fast-track schedule.
• Position included vendor management for rating/billing initiatives, resource management and detailed analysis and problem resolution.
• Program was a set 6 month job, and was completed 100% successfully.
• Managed release into production, including all aspects of release management for Rating/ Billing modules implementation. Technologies used include Confidential, HTML, XML, MSAccess, SQL, MSProject and JIRA.

Confidential, Dallas, TX

Sr. Program/Product Manager (Consultant)

Responsibilities:

• Managed projects, systems, testing, and change management in a multi-functional role for web-based Java and Oracle ecommerce systems using Agile Scrum XP methodologies.
• Role also included infrastructure management, procurement management, and desktop support. Systems honored as laureate finalist in the 2013 Computerworld Honors Program in Economic Development.
• Technologies used include Oracle DB, J2EE, HTML, XML, and MSAccess.

Confidential, Chicago area, IL

Sr. Program Manager

Responsibilities:

• Managed redesign and conversion of CABS system in Oracle, and recovered over $1 M in revenue while doubling CABS MRC for small company.
• Managed multiple systems audit and revenue recovery projects for retail and ecommerce billing, cradle to grave from sales through ordering, provisioning, and billing.
• Product Managed 8xx and VOIP products.
• Created specs for entry into 8xx and VoIP markets.
• Advised attorneys and collection experts.
• Revenue cited as main factor in Comcast acquisition.
• Wrote SOWs, performed contract negotiations, sold projects to C level.
• Technologies used include JDE E1, Equinox Mediation, Oracle DB, proprietary CABs and OSS, and MSAccess.

Confidential, Little Rock, AR

Sr. Consultant, Lead

Responsibilities:

• Headed Content (Data) Revenue Assessment program.
• Provided financial comparisons of data end-to-end from sales through JD Edwards financials, reviewing all processes, data and reporting for revenue leakage with GAAP analysis.
• Managed team and client interface.
• Developed senior management reporting, dashboards, including final comprehensive findings.
• Technologies used include JDE E1, Oracle DB, and SQL.

Confidential, Dallas, TX

Sr. Program Manager, Engagement Manager

Responsibilities:

• Led four PM’s in managing the projects to implement the merger.
• Implemented new complex customer-specific marketing programs for business customers with pooling.
• Managed SOX.
• Led engagement management with client.
• Mentored a team of 3 other PM’s.
• Designed and implemented new PMO program for management of testing through to delivery. Program included enhanced project management of testing, UAT and delivery.
• Created and headed billing task force to identify and resolve critical IT billing issues for business customers, as a part of Operational Support. Drove daily meetings with 20+ business owners from many areas including Marketing, Finance, Ordering, Billing and Customer Service.
• Partnered with Senior Director to manage customer expectations, resolve issues, and enhance relationship for largest business customers. Credited for retention of single largest business customer and drove direct interface with this and other customers.
• Technologies used include Amdocs billing system, SQL, MSAccess, MSProject, proprietary provisioning and customer care systems, using Waterfall methodology.

Confidential, Englewood, CO

Senior Management Consultant, Lead

Responsibilities:

• Managed various strategic initiatives, including revenue recovery program recovering $1.5 million for small company.
• Managed all aspects of the portfolio, including financials, personnel, planning, customer interface, software development, and account collections.
• Designed data mining and mapping. Wrote SOWs, performed contract negotiations, sold project.
• Technologies used include Granite, proprietary OSS systems, ConnectVu, JD Edwards, MSAccess, and Intec.

Confidential, Englewood, CO

Senior Consultant, Lead

Responsibilities:

• Managed all aspects of the portfolio, including financials, personnel, project planning and tracking, customer interface, and software development, cradle to grave. Program was multi-tiered and included Marketing, Billing, Cus Svc, Operations, and Finance. $16M of recovery was annual recurring revenue.
• Designed and managed all data-mining and data-mapping, resulting in development of custom revenue recovery software. Managed analysis, design, testing, QA, doc, and training using SDLC.
• Activities included ideation and sale of projects, creation of project proposals, SOW’s, business analysis, determination of resource and budgetary requirements, specifying and implementing solutions for system development, process improvement, and training.
• Technologies used include Martin billing system, ConnectVu, JD Edwards, MSAccess, SQL, proprietary provisioning systems.

Confidential, Dallas, TX

Senior Management and Systems Consultant

Responsibilities:

• Worked under Director to implement new OSS Support Services department for CLEC which included vendor management, request/trouble management, release management, functional and load testing.
• Designed OSS provisioning plans, business processes and procedures, and created testing plans for CLEC Metasolv TBS system.
• Developed business processes for translations department using ConnectVu, and trained translators.
• Prior experience and references are available upon request