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Software Delivery Manager Resume

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AREAS OF EXPERTISE:

  • Project management
  • Release Management
  • Pre - sale
  • Account Management
  • Delivery Management
  • Agile and Waterfall Development
  • People Management
  • Risk & Mitigation plan
  • Client / Vendor Management
  • Process Improvements
  • Excellent Communicator
  • MS Project
  • Change Management
  • Budget Management
  • ONSITE / OFF SHORE MODEL
  • Hands-on technology
  • Planning and Problem Solving
  • PMP

WORK EXPERIENCE:

Confidential

Software Delivery Manager

Responsibilities:

  • Managed the overall life-cycle of the software and Development, Quality Assurance, supporting and Architectural teams in across Onsite and Offshore.
  • Coordinated with client resources for developing Response for Proposals (RFPs) and developed SOW, base lining requirements through project closer.
  • Implemented Agile Development process using REDMINE tool and executed the process through, daily Scrum meeting and regular meetings with Teams, Management and Client.
  • Worked with sales team and clients on application issues & requirements and Product Road Map & delivering the product.
  • Managed budgets of up to $5M and cross-functional teams of up to 40 Developers, QA testers, Architects, and Support specialists US and India.
  • System Development Methodology (SDM) and System Development Life Cycle (SDLC) methodologies, and maintains the responsibilities for ensuring quality, project deliverables as noted in PM Service and Deliverables
  • Creating, prioritizing, communicating, and executing roadmaps, project plans, and commitments
  • Reporting on the status of development, quality, operations, and system performance
  • Working closely with engineers to architect and develop the best technical designs and processes
  • Fostering a culture of continuous engineering improvement through mentoring, feedback, and metrics
  • Hiring, coaching, and growing your engineers as you build a strong cross-functional organization
  • Handled Project planning, Status Reporting, Financial Reporting, Executive Presentations, Team Communication, Change Control, Monthly dashboard and risk management.
  • Vendor management, provided team oversight of schedules and deliverables.
  • Deployed applications in Mobile and AWS Cloud environment
  • Interfacing with a diverse customer base to refine requirements, priorities, and processes
  • Proposing and implementing new projects, features, and improvements
  • Owning all operational metrics and support
  • Obsessing over customer experience in everything you do
  • Continuously innovating and simplifying our software systems and operations

Technology / Environment: SAP, C/C++, Visual Studio, Windows server 2012, Mobile

Confidential

Software Delivery Manager

Responsibilities:

  • Worked with AT&T sales teams to bring together on product support agreements, pricing and customization implementations.
  • Managing the Deliverables on the project in .Net, Java, planning Technical Scope, Staffing, Scheduling milestones and Ensuring that project are completed on time at offshore site at Hyderabad and working closely with Onsite team in USA, budget of up to $10 M teams up to 40 members.
  • Planned software releases as per Agile scrum process and worked with cross platform team on release schedules and moving to production environment.
  • Developed business process using XSDs and leveraged Crystal Reports tool
  • Coordinated with stake holders on Environment set up and management to facilitate development, Quality Assurance, preproduction environments for application to deploy in IBM WebSphere environment.
  • Responsible for developing Response for Proposals (RFPs) analyzing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded.
  • To understand Development processes and ensure standardization is adhered to
  • To ensure that stakeholders, client project teams, Internal departments and Development teams understand the end goal of a project and how we are going to get there, develop SLAs as needed.
  • To assist where appropriate in defining strategic business requirements and to understand complex client and user needs
  • To communicate risk and highlight pre project risk to the internal resource and PMO function.
  • To communicate and highlight all updates to client whilst projects are running
  • To continually engage clients, acting as an ambassador thus ensuring key relationships are nurtured and developed to their full potential.
  • Translate SOW from high level design into construction plans

Technology / Environment: J2EE, HTML, JavaScript, Hibernate 3.0, Angular JS, XML, JSON, XSD, Spring, SQL server, REST, Windows / Cloud, Agile Scrum methodology, IBM WebSphere. Eclipse

Confidential

Project Management Consultant

Responsibilities:

  • Accountable for Managing the Deliverables on the project in .Net, Java, planning Technical Scope, People management, Scheduling milestones, planning releases, Coordinate with US and India teams, Ensuring that project are completed on time at offshore and Onsite team, budgets of up to $10 M.
  • Worked with teams at onsite and offshore on setting up Agile Scrum Development environment, Dev through production environments, Coordinate all aspects of environment management.
  • Translate SOW from high level design into construction plans, validate plan tasks, identify and resolve dependencies across development groups
  • Accountable for managing a team of 50 + consisting of developers, system engineers, business analysts, Quality Assurance, DBA's, architects, their reviews and appraisals. Communicate issues, risks and external dependencies to the PMO.
  • Conducted daily Scrum meetings teams located in the US and off-shore.
  • Identify and lead improvements in the process
  • Spotting new client business opportunities and Conducting key client facing meetings with Clients and Vendors.
  • Writing up service delivery, resource allocation and planning reports
  • Responsible for change request management, compliance and risk management.

Technology / Environment: .NET, VS.NET 2005, ASP, ASP.NET, JavaScript, HTML, XML, MVC, Web Services, Azure, WCF, Agile Scrum methodology. OTHER PROJECTS: efile (Income tax application), Field Engineers Scheduling Tracking system.

Confidential

Project Management Consultant

Responsibilities:

  • Actively oversees Project Management Activities that include Plan, scope, budget, execution, and resource planning, Release plans and closing for SVB IT ASP.net, VB.net, Java code base, Data Warehouse Projects., budgets of up to $20 M teams up to 80 members.
  • Evaluated buy/build cost/benefit analysis of vendor package to replace legacy system. Compared these strategic systems from an operational and technical perspective.
  • Facilitates communication in order to ensure Projects are implemented according to the approved timeline, with system integrity and availability maintained.
  • Act as the focal point operationally for all proposed process improvements to the Enterprise Project Management Office and escalations.
  • Actively handled Client sessions for gathering requirements
  • Organized review meetings with various stakeholders and preparing the Business Requirement Document
  • Prepared the Functional Requirement Document by coordinating with software team
  • Developed, documented and maintain business critical reporting using SAP Business Objects tool.
  • Ensures the appropriate execution of the Enterprise Program Management process to implement ITIL modules, along with Software Build and release environment tools, Perforce, Jenkins, SNOW and Nolio Soft, Java based projects and aligning with SVB IT control frame work.
  • Monitors ongoing information concerning all Projects throughout the lifecycle, including updates of information about specific Releases and Incident Management.
  • Worked with / managed 80+ developers, testers, Sys admins, Onsite / Offshore, SVB vendors and supporting teams
  • Coordinated with implementation teams to install the released in in IBM WebSphere application server environment.
  • Analyzed metrics for development, testing, status reports, KIPs and worked with vendors, clients to meet 100% of service level agreement (SLA) compliance.

Technology / Environment: J2EE, HTML, Hibernate 3.0, Spring, SQL server, Windows/Unix(Sun Solaris 2.6), WaterFall methodology, Data Warehouse, MS Project, IBM WebSphere, Eclipse, Mercury Quality Center, ITIL

Confidential

Manager / Tech lead

Responsibilities:

  • Worked with Wall - Mart a giant Retail store management to set up partnership deal and sync with IT applications integration as a business partners and supported applications.
  • Supported sale information, data warehouses, supply chain management process, Retail-Link, enabled data integration and sharing between Wal-Mart and its suppliers and vendor managed inventory.
  • Worked with multiple Clients, oversee the daily operations of project team, resource allocation to ensure on-time delivery in Agile Scrum development environment, budgets of up to $10 M teams up to 50 members
  • Coordinate with internal & external customers to determine project scope and to prepare project proposal and statements of work.
  • Supported end to end release and environment management activities.
  • Prepare project plan and develop project budget and timelines.
  • Worked with project teams to ensure that project deliverables meet quality standards and customer requirements.
  • Identified potential risks and developed appropriate mitigation plans.
  • Participated in retrospective and score card meetings, troubleshoot project issues in accurate and timely manner.
  • Developed and enforced best practices to improve performance efficiency.
  • Maintained project documentations according to established guidelines.
  • Provided regular status reports and Co-ordination for the Global teams in North America, Europe and India.
  • Accountable for managing a team of 40+ consisting of system engineers, business analysts, Quality Assurance, DBA's, architects and developers in Test-driven development environment.

Technology / Environment: J2EE, HTML, Hibernate 3.0, Spring, Web Services, SQL server, Windows/Unix(Sun Solaris 2.6), Agile methodology, MS Project, Tomcat 5.0. Eclipse, Mercury Quality Center.

Confidential

Manager / Tech lead

Responsibilities:

  • Transitioned and Developed delivery teams and providing inspirational guidance & efficient leadership to achieve excellence. Efficiently managing team spread across locations. Devising ways for maximum productivity & team’s performance enhancement by exploring areas of value addition and ensuring overall client satisfaction, budgets of up to $20 M teams up to 100 members
  • Carried out detailed planning and scheduling to ensure seamless delivery of the project as per the delivery matrix for projects in Ab-Initio, J2ee, Spring Framework 3 and SQL in Agile Scrum development environment.
  • Coordinated with the customers for business process analysis and understanding technical & functional specifications
  • Developed the release process to implement changes in IBM WebSphere environment across load balancing servers.
  • Instrumental in finalization of project requirements and resource planning and played a key role in strategic planning to assure achievement of agreed to functional and business objectives.
  • Led and guided the team and set out performance parameters/ deadlines; hold review meetings and monitor the progress of the project as per schedule, and ensured timely completion and delivery of the project.
  • Proactively identified potential issues in the performance matrix of a process & managed Incident/ escalations Management.
  • Worked with / m anaged 100 + developers, testers, Sys admins, PM and supporting teams.

Technology / Environment: J2EE, Oracle 9i,SQL server, Web Services, IBM WebSphere, Remedy, Windows/Unix(Sun Solaris 2.6), Rational ClearCase, ClearQuest, Agile methodology, Abinitio, Cruise Control, Crystal reports, Perl scripts, Shell Scripts, VB scripting and MS Project.

Confidential

Manager / Tech lead

Responsibilities:

  • Kraft Foods is a globally producer of food products and having partnerships with Retail global stores. I have supported the application development and maintenance for Accounting ordering parts, supplies, work orders and inventory management.
  • Worked with various stakeholders, clients, vendors on, Sales related policies and agreements.
  • Transitioned and Implemented agile process for development / maintenance projects for KRAFT FOODs business process.
  • Managed development and implementation for Technical projects, tools upgrade, Migrations, SQL upgrade, windows & UNIX server hardware upgrades, budgets of up to $20 M teams up to 60 members.
  • Prepared the Functional Requirement Document and coordinating with development team.
  • Provided technical direction to all team members, and ensuring on-time delivery of all projects.
  • Designed, developed, documented, tested, and deployed server-side Web-based applications,.
  • Worked with / m anaged 50 + developers, testers, Sys admins, PM and supporting teams onsite and Offshore.
  • Analyzed metrics for service requests and incidents to identify problem trends and support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance .

Technology / Environment: J2EE, JavaScript, Html, Dot Net, VB.net, Web Services, Oracle 8i,WebShpere 5, Anthill, Service Center, Windows/Unix(Sun Solaris 2.6), VMware ESX 3.0 servers Rational ClearCase, ClearQuest, MS Project, ITIL, Waterfall, Agile Scrum methodology

Confidential

Environment: Manager / Tech lead

Responsibilities:

  • Successfully managed Project Life Cycle and processes and initiated solutions for VOIP project, budgets of up to $10 M teams up to 50 members.
  • Managed Low Level Design meetings with Engineering, Architect, and all stakeholders to ensure QoS as well as the architectural network variables were implemented ensuring clean transitions.
  • Managed a team of 40 + developers, testers, Sys admins, PM and supporting teams at BellSouth onsite location.
  • Coordinated project and ensured compliance with estimated costs and timelines.
  • Implemented tools for tracking and reporting purposes from an Engineering effort
  • Involved in network planning and configurations and implementations.

Technology / Environment: J2EE, JavaScript, Html, Web Services, Oracle 8i, WebShpere 5,, Windows/Unix(Sun Solaris 2.6), Rational ClearCase, ClearQuest, MS Project, WaterFall methodology

Confidential

Manager / Tech lead

Responsibilities:

  • Managed, monitored, and supported various classified software development projects across OLO program, budgets of up to $10 M teams up to 100 members
  • Created Requirements Traceability and Verification Matrix for all projects to ensure system design functioned correctly.
  • Controlling the overall IT program budget provided the strategic direction of all IT programs.
  • Clearly defining program objectives, Co-coordinating the project team, Escalating issues and then resolving them.
  • Installed and configured the IBM WebSphere on Unix environment to facilitate development, test and Quality Assurance environment use.
  • Building effective relationships with customers.
  • Provided technical direction to all team members, and ensuring on-time delivery of all projects.
  • Designed, developed, documented, tested, and deployed server-side Web-based applications.
  • Worked with / m anaged 100 + developers, testers, Sys admins, PM and supporting team’s onsite and Offshore.50 + developers, testers, Sys admins, PM and supporting teams onsite and Offshore.

Technology / Environment: Java1.2, J2EE, JavaScript, Html, VisualAge3.5, IBM’s WebSphere Application Server 3.5.2/ 4, Dot Net, VB.net, Oracle 8i, Windows/Unix(Sun Solaris 2.6), Rational ClearCase, ClearQuest, Remedy, MS Project, RUP methodology

Confidential

Sr. Developer

Responsibilities:

  • As Tech lead responsible for Design and development, Guiding and helping juniors, Quality Assurance, Load Test, Integration Test, Implementation, and Supporting Production Issues.

Technology / Environment: Java1.2, JavaScript, Html, VisualAge3.5, IBM’s WebSphere Application Server 3.5.2,, oracle 8i, Unix(Sun Solaris 2.6), ClearCase 4.2, Water Fall methodology

Confidential

Sr. Developer

Responsibilities:

  • Developer XML interface parsing data using IBM parser and process through middle layer using Java.
  • Involved in Program Specification Documentation, system configuration.
  • As a Team Lead handled a team of 5 developers

Technology / Environment: Java 1.2, Servlets, HTML, XML, JavaScript, JDBC, Oracle 8.0.

Confidential

Sr. Developer

Responsibilities:

  • As a developer participated in the development of profiles for merchant sites like Amazon, Best Buy, Gap, JC Penney, outlet mall, Walmart, 4cds etc.
  • Provided technical support for team members for critical issues. Involved in debugging testing and patch development of profiled merchant sites.
  • Involved in Program Specification Documentation, system configuration, Wallet installation and management.
  • Performed as a Team Lead involved in challenging responsibility for productivity and progress of work.

Technology / Environment: Java 1.2, Servlets, HTML, XML, JavaScript, JDBC, Oracle 8.0, Webl, JSP, Netscape Fast Track Server, CVS, Bug tracker.

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