SUMMARY:

• More than 15 years of IT experience in systems design and Product development, implementation and support.
• Strategically and cost effectively utilize technology in alignment with corporate goals and business objectives.
• Specializes in Application Development, Enterprise Architecture, Strategic Planning, Program Delivery and Operations. Regularly employ Lean Six Sigma process improvement, including root cause analysis to streamline and automate processes.
• Excellent level of discipline enables the managing of on - site and remote businesses in a variety of industries.
• Align business strategy with optimal business process, data analytics, and technology solutions to realize business vision, create revenue opportunities and reduce operating costs.

TECHNICAL SKILLS:

• Enterprise Architecture
• Vendor Governance
• ITIL
• Data Analytics
• Drupal
• IT Strategy
• SOW, RFP
• Salesforce
• Product Management
• Product Strategy
• IT Portfolio
• Strategic Planning
• Program Management
• Quality Assurance
• Lean Six Sigma
• Matrix Management
• Rapid Agile Development
• Workflow Analysis/Process
• ISO 9001
• Product Roadmap

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR DIRECTOR IT BUSINESS SERVICES

Responsibilities:

• Reporting directly to the Chief Information Officer and Chief Executive Officer of CSBS subsidiary (State Regulatory Registry).
• Directed the RFP process for Nationwide Multi State Licensing System working with Executive Leadership by creating a Vendor Governance Board comprising of stakeholders from Security, Policy, Legal and Infrastructure
• Manage the Information Technology team consisting of 22 fulltime employees and 5 contractors.
• Established Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing
• Developed comprehensive service level agreements (SLAs) to deliver high-level operational availability for mission-critical, high-transaction-volume client applications
• Implemented Six-Sigma best practices by creating a Technology Governance board to review the technology projects before getting Executive Leadership Approval
• Created IT Roadmap for 24 to 36 months which included Microsoft stack, Box (file sharing system), Low Code high configuration platforms like Salesforce CRM, Appian (BPMN), Micro strategy for data analytics.
• Transitioned the organization to an ITIL-based service line model, originating service catalog definitions, introducing process standardization and adding investment prioritization
• Streamlined business processes by implementing Salesforce CRM as the technology platform for Case and Incident management, Enhancement prioritization
• Led the transition of Legacy applications built on Java to Appian for consistent data reporting and configuration
• Developed and implemented a vision to leverage the cloud to provide a consistent user experience to any device at any location; improving service and security, while reducing operational expense by implementing Office 365, Diligent Board, Box, Salesforce CRM and Appian.
• Reduced excessive contract staffing, revised spending to meet business plan, implemented formal executive reporting and performance metrics. Results included multi-million dollar savings and new business-focused project approach
• Renegotiated problematic services and software contracts agreements, recovering over $6M in annual obligations
• Reduced the number of projects to focus delivery and alignment with business priorities and organizations strategic plan.
• Transitioned Organization from Waterfall to Rapid Agile following the Business Case Methodology
• Successfully transitioned UAT from outsourced vendor in-house for better member experience
• Initiated “Simplify the Process”, a joint Business-IT transformation effort that aims to develop a scalable single-technology platform

SENIOR MANAGER IT

Responsibilities:

• Reported directly to the Managing Director to the Retirement information technology services
• Transformed the program management methodology, project portfolio to proactively meet the needs and requests of stakeholders.
• Implemented Six-Sigma best practices by creating a Technology Governance board to review the technology projects before getting Executive Leadership Approval
• Led the Change Management team, delivering ITIL based processes to provide a stable and secure platform
• Established Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing
• Implemented business case methodology to gain business value in product line implementations
• Construct an organizational road map that demonstrates the game plan for 24 to 36 months.
• Led requirements gathering sessions with over 25 stakeholder groups across more than five ITIL process areas
• Owned the development of the product strategy and vision by internal and external analysis.
• Defined the product roadmap based on strategy and managed the prioritization and trade-offs effectively.
• Sped up project delivery from six months to 90 days and cut expenses by $3 million.
• Led the migration of Siebel CRM to Salesforce
• Constructed e-commerce platform that upgraded system infrastructure by making it available on 24-7 basis.

SENIOR TECHNOLOGY MANAGER

Responsibilities:

• Reported directly to the Director of development
• Created IT processes that included Business/IT Alignment, IT Strategic Planning, IT Service Support/Delivery, Customer Management and Vendor Management.
• Transitioned the organization to an ITIL-based service line model, originating service catalog definitions, introducing process standardization and adding investment prioritization
• Established Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing
• Implemented business case methodology to gain business value in product line implementations
• Introduced Rapid agile delivery to allow the organization grow from 11 to 582 published websites throughout the country in 2 years
• Implemented Salesforce for capturing the Call center statistics and Incident management
• Managed the new product lifecycle and delivery from strategic planning to tactical activities.
• Reduced costs and defects by 12 and 19 percent, respectively.
• Sped up operations by upgrading data collection and improving delivery.

SENIOR IT MANAGER

Responsibilities:

• Reported directly to the Director of Net Benefits
• Managed a team of 11-team members onsite and five members offshore.
• Overhauled two major programs, including the redesign of corporate website and the re-enrollment process while working with a $30 million budget.
• Increased offshore labor utilization from 10 to over 33 percent significantly reducing labor costs
• Established Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing
• Deployed full life-cycle product development processes from initiation through delivery and support. Integrated PM, development, quality assurance, configuration, and issue management processes.
• Used Rapid Agile to upgrade strategic techniques.
• Cut labor costs by increasing use of offshore labor. Grew this from 10 to 33 percent.
• Devised tactics for rebuilding of Fidelity.com.
• Oversaw new standards for fulfilling and documenting project management procedures.

SENIOR QUALITY LEAD

Responsibilities:

• Cut defect rate by 25 percent after creating new test strategies.
• Directed the operation of Property, Marine and casualty reinsurance products on the company’s web platform.
• Reorganized quality assurance function and established best practices for QA and testing.
• Oversaw the move of the web platform to the cloud.
• Collaborated with Micro Strategy to upgrade Data Analytics.