SUMMARY:

A senior manager specializing in Vendor Management/Vendor Risk Management for IT skill sets used throughout the organization. Involved with Procurement, VMS Tools (Fieldglass, Beeline & Smart Track), Contract Negotiations, RFP issuance, Sourcing, Offshore/Onshore Vendor Governance, Arbitrage, SLA Adherence, Vendor Report Cards and Confidential with proactive strategic planning at Confidential . All efforts are leading to achieving optimum results with vendors plus a talent for developing optimum Vendor relationships, implementing cost improvement savings and executing strategic road maps in partnership with multiple lines of cross functional teams.

PROFESSIONAL EXPERIENCE:

Confidential, Riverwoods, IL 

Sr. Project Manager 

Responsibilities:

• Currently responsible for the IT Labor Outsourcing, onshore and offshore.
• This involves contract negotiations and RFP issuance covering all functions within the various portfolios.
• This supports multiple Lines of Business - that all expect and receive stellar performance by the vendors that are strategic vendor partners.
• The strategic vendor partner relationships continue to prove to capable of providing larger benefits, better costs, annual volume discounts, contract terms and SLA metric reporting and stellar vendor performance achievements.
• Building, managing and coaching a team of high performing associates to be responsible for the Vendor Management, Procurement, RFP Issurance to IT Labor Vendors. Annual spend of $175MM +. Also striving to further advance the vendors’ performance and mature key partner vendor relationships.
• Implementing spot on IT Labor vendor forecasting, management and reporting on the performance of vendors services and purchasing being provided through diligent planning, detailed tracking, and implemented proactive innovative solutions.
• All being delivered with excellent communication skills combined with integrity and trust.
• Extremely flexible and truthfully tactful using only facts in dealings with vendors when discussing/reviewing their performance.
• Close tactical and strategic work with corporate legal counsel ensuring all legal elements are covered and addressed while simplifying contract creation, execution and administration.

Confidential

Responsibilities:

• Successfully creating and proactively managing critical vendor relationships using critical metrics combined with strategic contract creation, negotiation, execution and administration to achieve optimum pricing, delivery, SLA adherence, surpassing SLA goals, while controlling price and quality. Consistent monitoring of the processes used in IT ensure changes are made to advance improvements.
• Providing stellar day to day proactive IT Labor vendor issue management, relationship building, and project integration with vendors.
• Planning annual vendor site visits to all IT Partner Vendors in use and potential expansion utilization of partner vendors. Improvement potentials to be observed and noted to become expectations that then set the path for improvements to be made throughout the year and by the next site visit.
• Relentlessly drive and proactively track the performance of all IT Labor Vendors.
• Constant and consistent monitoring of vendor performance and adherence to standards through report card usage.
• Creating monthly Vendor “Report Cards” on each vendor’s performance plus next steps to achieve higher performance levels/perception.
• Also instituting Quarterly Business Reviews with Senior IT Executives on key partner vendors performance using report cards.

Confidential

Responsibilities:

• Highly regarded as the leader in strategic planning for future optimum usage of IT and Marketing vendors on industry offerings and responsible for developing and executing an innovative plans.
• This will also add multi-million dollars in annual EBITDA growth through ideal vendor mix and results achieved with them. On track to delivery $25M actual savings achieved in 2014 with IT and Marketing Vendors.

Confidential, Chicago, IL

Sr. Program Manager

Responsibilities:

• Currently responsible for the IT Labor Vendor Management and IT Labor Sourcing for Program Management, Business Confidential, Compliance, and Strategic Integration functions within the various portfolios of the IT Organization supporting multiple Lines of Business. Began with 200 IT Labor consultants and grew that smartly to peak at 1600.
• Brought in VMS Tool Fieldglass after smart marketplace research, piloted the tool in IT and then fully deployed it.
• Built, managed and coached a team of high performing associates to be responsible for Project Management of IT Labor Vendors. This IT Labor consultant volume has as high as 1600 consultants and $125M +. This has included 3 “Tier 1” Offshore / Onshore Vendors that provide architecture, development, delivery, and support of all portfolio applications in finance, reservations, customer facing, operations, service management and engineering.
• Developed spot on IT Labor forecasting, management and reporting on the performance of Offshore/Onshore Vendor services provided through diligent planning, detailed tracking, and implemented proactive innovative solutions. Delivered all with excellent communication skills combined with integrity and trust. Extremely flexible and truthfully tactful using only facts in dealings with vendors when discussing/reviewing their performance.

Confidential

Responsibilities:

• Successfully created and then proactively managed critical metrics and Offshore/Onshore relationships with IT Labor Vendors to achieve optimum SLA adherence, surpassing SLA goals, while controlling attrition and quality of deliverables in SOWs. Monitor the processes used in IT to ensure changes are made to advance improvements.
• Provided stellar day to day proactive IT Labor issue management, relationship building, and project integration with vendors. Conducted annual offshore site visits to all IT Labor Vendors in use and potential vendors. Improvements observed and noted became expectations that then set the path for improvements to be made by the next site visit.
• Relentlessly drove and proactively tracked the performance of all IT Labor Offshore/Onshore Vendors and their supplied labor resources on 100+ projects required to ensure and achieve all deliverables by due dates. Created monthly Vendor “Report Cards” on each vendor’s performance plus next steps to achieve higher performance levels/perception. Also instituted and created Quarterly Business Reviews with Senior IT Executives on key vendors.

Confidential

Responsibilities:

• Highly regarded as the leader in strategic planning for future optimum usage of IT Labor Offshore/Onshore vendor labor resources - up to date on industry offerings and responsible for developing and executing an innovative plan where both the integration of the ideal mix of offshore/onshore labor resources is achieved and the right mix of internal employees to outsourced labor is achieved.
• This also added multi-million dollars in annual EBITDA growth through ideal mix results.
• Actual Offshore/Onshore IT Labor improved from just 10% offshore IT Labor to over 50% IT Labor producing cost savings in excess of $25 M per year.
• Provide consistent and excellent RFP, SOW and SLA templates for use in creating optimized results that are anticipated from all Offshore/Onshore vendors that provide Labor Sourcing. Numerous terms and conditions has been negotiated to create ideal situations for the mutual benefit of UAL and the vendors who supply labor resources that want to grow and expand with UAL.

Confidential, Chicago, IL

Director/Sr.Project Manager

Responsibilities:

• Provided a full inventory of IT Labor offshore/onshore services to proactively manage the IT Labor Vendor’s performance from project initiation through all phases, Bus Reqs.
• Testing and Deployment in Mainframe, Client-Server and Web technologies.
• Ensured that the offshore/onshore vendor’s compliance with SLAs, SOW and deliverables were reported on vendor’s performance through the usage of vendor report cards and led contract negotiations on behalf of the client.
• All deliverables, timelines and follow up exceeded management's expectations.
• Trained, coached and mentored team members in vendor Confidential and arbitrage.