SUMMARY:

• Multi - faceted bilingual (English and Mandarin) professional with over 20 years of combined program and project management experience in IT and Software Development industry
• Strategic and tactical planning and establishing of new functions with business acumen to achieve enterprise business goals
• Marketing and business analysis to articulate business and technical solutions into product management, specification design and package development Excellent leadership and communication skills in multi-cultural, cross-functional and multinational business environment and international expansion Successful track record of functional, product, project, program management and Agile/Scrum or Waterfall based SDLC process improvement Software product presales support, development, deployment, SDK, documentation, QA, UAT, continuous integration, ODM, 3rd party vendor, offshore and outsourcing management Sun Microsystems Certified Project Manager

TECHNICAL SKILLS:

• dbx ld lint sccs
• Teamware
• Apache
• Tripwire
• Veritas Volume Manager
• RAID
• SAN
• DNS
• NFS
• NIS
• HA Clusters
• Outlook
• MS Word
• Excel
• Visio
• Project
• PowerPoint
• SMS
• MMS
• IM
• OMA
• GPS
• GSM
• CDMA
• VoIP
• WiFi
• BT
• IoT contactless
• NFC
• TR-69
• Nagra
• Jenkins
• JUnit
• Scrum
• Agile
• Kanban
• Waterfall
• ISO 9000
• Six Sigma
• CMMI
• .Net
• Eclipse
• MySQL
• JIRA
• Confluence
• SharePoint
• Google Docs
• PCI
• KPMG

WORK EXPERIENCE:

Confidential, Sunnyvale, CA

Sr. Solution Program Manager

Responsibilities:

• Global Cash Management Solution
• Multinational Bank and Payment Solution
• Security solution integration for endpoint protection, security scan and alert, database encryption
• Enterprise solution for asset management, network storage and backup
• Cloud based solution deployment and integration

Confidential, Milpitas, CA

Contracted Program Manager

Responsibilities:

• Successfully managed the SDLC of Linux based embedded STB/CPE solutions including SDK and deployed on several digital TV service providers across continents
• Identified priorities and clarified scope, refined MRD/PRD based on business goal to eliminate ambiguity in product requirements
• Developed and executed the Agile/Scrum based project plan and managed feature technical grooming, API governance, backlog, sprint and release planning, JIRA Agile/ Kanban dashboard daily status update
• Provided architect guideline for identifying cross function teams/vendors dependency and workaround to effectively drive the engineering development
• Monitored engineering development on daily basis and clarified engineering scope to eliminate ambiguity
• Led onshore and offshore engineering teams to improve product quality with Jenkins based continuous integration and automated testing framework

Technology used: Scrum, Agile, Kanban, JIRA, Confluence, SharePoint, Google Docs, MS Word, Excel, Visio, Project, PowerPoint, TR-69, Nagra, Jenkins, JUnit, JavaScript, MySQL, UI/UX design

Confidential, San Jose, CA

Program Manager

Responsibilities:

• Managed the Verifone cloud based payment solution development life cycles, including proprietary and Linux based embedded OS with mobile, WiFi-BT and NFC channels, middleware, payment and information security applications
• Successfully managed and delivered SW and HW platform solutions to deploy seven Verifone payment devices contributed to 80% of company revenue, on time and in quality with performance metric fully accomplished.
• Partnered with product marketing team for market and competition analysis, pricing and licensing planning, clarified requirement to eliminate ambiguity and refined MRD/PRD
• Provided SW architectural guidance to domestic and offshore engineering teams to enforce platform and device independent design to improve product quality with KPI metric and PCI/EMV security standard compliance, supported offshore ODM HW build, product release with SDK and marketing product campaigns
• Successfully managed and led Agile/Scrum and waterfall based projects to design and develop consumer payment accessories for iPhone and Android based smartphones and supported iOS and Android payment application development. Led the UAT with SW function test, performance test and tuning, managed NPI and supported local certifications
• Presented, negotiated and gained support for technology driven product roadmap to executive management for implementing the innovation and solution platform driven business model
• Initiated and led the Object Oriented Development Framework to fundamentally improve SW & HW development, integration and deployment, API governance processes to deliver flawless solution

Technology used: Scrum, Agile, Waterfall, Kanban, JIRA, Confluence, SharePoint, Google Docs, MS Word, Excel, Visio, Project, PowerPoint, Adobe, GPS, LBS, GSM, CDMA, UMTS, VoIP, WiFi, BT, PHY, IEEE 802.11, NFC, MySQL, .Net, Eclipse, C/C++, Java, JVM, UI/UX design

Confidential, San Ramon, CA

Contracted Project Manager

Responsibilities:

• LTE IPv6 Transport Plane, EPC, Cell Site Backhaul, Core Zone and UMTS enhancement
• LTE Data Service, Voice CSFB, Content Management
• LTE IP Multimedia Subsystem, IP Messaging, VoLTE (VoIP over IMS)

Technology used: SharePoint, Google Docs, MS Word, Excel, Visio, Project, PowerPoint, Adobe, SMS, MMS, IMS, OMA, GPS, GSM, CDMA, UMTS, LTE, VoIP, MIMO, MRC, Load Balancer

Confidential, San Francisco, CA

Director

Responsibilities:

• Successfully designed the web-based Zad Mobile Advertisement and Marketing Automation Platform SaaS product specification based on customer requirements and business intelligence. Developed business and technical solutions to win the business contracts with wireless carriers and managed the strategic accounts.
• Managed mobile advertisement platform development and deployment Agile/Scrum based projects, including subscriber registration, campaign management, ad creative design, content management, subscriber database import, MDM, BI and ROI, subscriber reward, on-line payment report and user acceptance test
• Successfully managed the API design and integration of ZMAP with third party solution to provide Rich Media Call and location based services to wireless carriers.
• Developed the marketing collateral and RFI/RFP response for wireless carriers to explore business opportunities in Domestic, European and Asian market. Contributed to the pricing and licensing strategy planning and implementation
• Developed the Zad Mobile Advertisement Platform 2.x product documentation, user guide and training materials.

Technology used: Scrum, Agile, Waterfall, SharePoint, Google Docs, Wiki, MS Word, Excel, Visio, Project, PowerPoint, SMS, MMS, OMA, GSM, LBS, CDMA, UMTS, C/C++, Java, UI/UX design

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Managed the pre-sales support and post-sales product development and deployment projects with FusionOne Mobile Content Backup solutions.
• Successfully delivered FusioneOne product demo, sales tools and managed the API design and system integration to win the business contracts with Asian wireless carriers (Asia Pacific Telecom Group, Taiwan Mobile and China Unicom).
• Managed strategic accounts and customer relationship, including AT&T/SBC and Sprint to successfully release mobile content (address book, ringtone, SMS/MMS and picture) backup services to the market.
• Managed the product localization, marketing collateral development and product release documentation.

Confidential, Sunnyvale, CA

Program Manager

Responsibilities:

• Managed ALP (PalmSource’s first integrated, open source based platform with Linux kernel support for mobile devices) development life cycle across geographic locations, including MRD/PRD review, architectural and API design review, project milestone and deliverable management, product release with SDK, technical training and licensee support.
• Successfully managed the ALP Linux kernel support, middleware including open source based SDK and plugin) and application developed in .Net/Eclipse, as well as visual and UI design.
• Successfully managed the integration of SMS/MMS middleware plug-in and application developed between France and China development teams through effective collaboration and communication.
• Provided architectural design and internationalization/localization guidance to China development team. Organized and delivered project management, leadership and communication trainings to significantly improve working efficiency between US headquarter and remote subsidiary in China.

Confidential, Alviso, CA

Product Development Support Director

Responsibilities:

• Managed the project of InnoPath product customization for China Unicom. Collected product requirement from customer and defined product specification. Successfully managed the strategic partnership with China Unicom to launch value added service with InnoPath solutions.
• Successfully managed the projects of developing and delivering InnoPath OTA end-to-end wireless software management system DeltaUpgradePlus 3.0.x.
• Managed multiple projects and project administrators simultaneously. Coordinated function teams between HQ and China for PRD review, architect and API design review, coding, system integration, QA testing, product release, documentation and product training, marketing and sales support.
• Managed the China server development team to develop and deliver the InnoPath first commercially available FUMO 1.0 (OMA related) compliant OMA Device Management server product.
• Successfully managed the integration of software products developed between HQ and China R&D Center through collaboration.
• Managed the technical writing and release engineering teams to define working processes, improve the product and service quality, develop the product documentation, build and release products.
• Managed the product development support team to provide pre-sales & post-sales support to marketing division for product demonstration and porting, marketing collateral development and translation.

Confidential, Menlo Park, CA

Project Manager/Staff Engineer

Responsibilities:

• Defined and documented sustaining working processes. Fixed escalated bugs to assure customer satisfaction. Enhanced existing functions and implemented new features for current and future releases.
• Developed and implemented strategies, including information websites, to ensure smooth coordination with remote Russian outsourcing team.
• Partnered with marketing division to conduct market analysis and identify customer needs and solutions. Generated marketing collateral, product release notes, and FAQs for raising customer product awareness.
• Partnered with product management team to monitor the development status of future release; Evaluated and defined priority of new bugs.
• Developed and enhanced function, regression, conformance and performance test cases and suites to improve product quality. Developed effective test plan for automated testing against nightly and weekly product builds.
• Managed product training design, implementation and delivery.
• Coordinated with the Release Engineering team to create and maintain workspaces, build product and patches. Defined and improved working process to reduce the patch release cycle time by 20%.
• Provided pre-sales and post-sales backline support to customer. Effectively managed the equipment planning and budgeting for the team.

Confidential, Mountain View, CA

Technical Support Lead

Responsibilities:

• Pioneered the 24x7, mission critical technical support at Sun. Supported every product Sun sold to Platinum or Gold service contracted customers, including but not limited to Starfire super computer, High Availability System, load balancer, Oracle database, network storage device, Veritas Volume Manager, Solstice DiskSuite and NetBackup. Provided kernel core-dump analysis and performance tuning, trouble shooting on NIS, NIS+, NFS, network and hardware configuration.
• Led the effort of handling customer satisfaction issues, optimized the working schedule of the group, provided and organized training for the team to improve customer satisfaction.
• Defined and documented Mission Critical Afterhour Technical Support working processes based on Six Sigma quality management strategy.

Confidential, Mountain View, CA

Technical Support Engineer

Responsibilities:

• Performed post-sales support for SunOS system administration and Electronic Design Automation (EDA) tools.
• Performed final testing on finished products. Prioritized system level bugs and partnered with the Research and Development team for bug resolutions.
• Provided technical pre-sales support to the Marketing and Sales teams.