SUMMARY:

• Innovative business, technical and product development leader responsible for transforming people, teams and organizations through increasingly - faster delivery of customer value; currently coaching, consulting and evangelizing agile methods for lifelong learners and practitioners to succeed in an increasingly-competitive business environment.
• Agile training curriculum setup and execution
• Program Manager for $50MM Confidential financial transaction site and data center buildout for Fortune 500 consumer credit company
• Integrated healthcare, retail, manufacturing and financial system implementations
• Lean-Agile Product Management conference and national meetup speaker

EXPERTISE AREA:

• SAFe SPC, IC-Agile Trainer, AKT & CSP-certified agile leader and coach of multiple agile teams, leaders, programs, portfolios and executives
• Business management and technology strategist; customer communication and technical liaison
• Instruct and coach teams and organizations on Accredited Lean|Agile product delivery topics
• Financial vbusiness case analysis and estimation methods
• Process development practices leveraging ITIL, Cobit, CMM, 6 Sigma, Lean, ISACA standards

TECHNICAL SKILLS:

Methodologies: SAFe Founding Member & current Scaled Agile Framework (SAFe) Certified Program Consultant 4.0 (SPC4), Scrum, Kanban, ScrumBan, Business Process Re-Engineering, Lean, Value Stream Mapping, Change Management, Kanban, Culture Transformation

Tools: Jira, LeanKit, Rally, VersionOne (Knowledge); AgileZen, Microsoft Product, Visio, Microsoft Office, various SaaS-based collaboration tools: Slack, Trello, WebEx, Sococo, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Agile Program Manager

Responsibilities:

• Setup, trained, launched and sustained 250+ teams in several organizations transforming to scaled knowledge work environments
• Transformed 15+ highly-evolved Scrum teams to adopt improved lean and Kanban principles at medical services provide and launched 10+ teams in an SaaS company infrastructure for healthcare insurance management
• Pioneered and leverage the Scaled Agile Framework (SAFe), Disciplined Agile Delivery (DAD), Kanban and other proven multi-team methodologies to sustain high-performing portfolios of program and product delivery…now piloting the Nexus scaled agile approach
• Trained, launched and coached approximately 10 internationally-distributed teams--that were previously using traditional methodologies--through iterative delivery methods that led to quicker by ~15 months product releases using agile methods
• Trained and coached the Product Managers to drive business value and optimize productivity from product delivery teams, including earlier new product launches that resulted in retention of top-tier customers and early realization of $10MM NPV savings
• Partnered with SAFe founders to leverage the branded SAFe Release Train methodology at the enterprise product, portfolio/PPMO level, resulting in what Nokia analysts called “the single most important factor to a successful transformation” at the company.
• David J. Anderson & Associates - continually working with founders of Kanban practices to train and transform organizations using lean methods; starting up regional community professional knowledge-sharing groups

Confidential

Instructor/Coach of Lean-Agile Product Management

Responsibilities:

• Facilitated hands-on workshops and seminars at Confidential for their Confidential Masters of Science for the Management of Information Technology program

Confidential

Banking Product Delivery Manager

Responsibilities:

• Mobile platform selection and planning to enable handheld device-based banking and card account servicing
• Division BPM Champion / lead instructor for PM, Agile Methodology improvement and training course development
• Coached $5MM product to redesign and re-launch multi-team agile retention program
• coached transition to $2.5MM call center with “ScrumOps”
• led launch of Prepaid & Debit card websites, product/process enhancements
• built HP Service Center process / tools to speed IT launches

Confidential

PMO Manager

Responsibilities:

• Merging legacy program/product governance processes with bank acquisitions
• Provide Business Process Management leadership for all IT and Portfolio delivery processes
• Executing redesign of $70MM portfolio budget compilation and tracking processes
• Organizing enterprise group to bring both traditional as well as lean-agile delivery best practices to Confidential Services

Confidential

Program Manager

Responsibilities:

• Setup and coordinated staffing for Helix Infrastructure’s Release Management program
• Leveraged Lean-Agile approach to coordinate resources across development and infrastructure products
• Performed program-wide release gap analysis and led remediation that piloted improved launch processes
• Requested by Division CIO to lead executive product team in outsourcing Capital One Data Center Operations to IBM

Confidential

Development Manager

Responsibilities:

• Implemented Agile development methods within IT’s Confidential group under CIO-sponsored pilot program
• Designed process and system architecture for IT change management workflow
• Estimation, Enhancement, Defect and Release management applications released early and within budget
• Led Mercury Interactive and IBM/Rational SDLC Toolset infrastructure upgrades

Confidential

Delivery Operations Manager

Responsibilities:

• Rehabilitated product portfolio management processes for corporate technology operations resulting in $5MM savings
• Agile PM / product lead to build inventory system for tracking of corporate software
• Agile PM for CMDB/Change Management system install; launch IT change control process

Confidential

Product Manager

Responsibilities:

• Responsible for establishing and managing a team of software platform quality assurance and software quality control specialists

Confidential

Internet Application Development Manager

Responsibilities:

• Responsible for deploying partner sites of BankOne’s online banking venture
• Responsible for managing the complete enterprise application framework and datacenter buildout
• Responsible for managing ground-up launch (hardware/os, telecomm, webserver, security, application development, etc.) and integrating 3rd party content into Confidential ’s web portal/concierge site
• Responsible for implementation of and ongoing operations of an email-based reminder website
• Staffed, launched team and selected toolsets Mercury Test Director, Winrunner, Loadrunner for Confidential QA
• Staffed and managed Confidential graphic design team; negotiated MSA’s for vendors - SCT and Infosystems

Confidential

Program Manager

Responsibilities:

• Led American Management Systems (AMS) staff on $5MM+ product to build custom correspondence and fraud case management imaging systems using Filenet workflow technology. Imaging-enabled Loss Prevention, Customer Correspondence and Customer Retention departments
• Managed Smart Card Pilot, Bankwide Y2K products, Investor Services VRU, ATM Card Production Launch, Teller/Platform System Upgrade, Roth IRA Product Launch products on Hogan deposits system

Confidential

Senior Consultant/Manager

Responsibilities:

• Responsible for information systems planning and strategy as well as leading the analysis, design, development and implementation of packaged financial and mission-critical business information systems.

Confidential

Product Development Specialist

Responsibilities:

• Responsible for developing client/server-based electronic Cash Management banking products for Fortune 500 clients.