Manager Resume

SUMMARY:

Organizational Change Management professional with over 10 years of expertise in managing large - scale, complex business transformation projects across industries (IT, Telecom, Pharmaceutical, Healthcare, Utilities, and Federal Government) for top 100 companies.
Possess excellent business process improvement and organizational analysis skills that align (People, Process, & Technology) to execute and deliver quantifiable results.
Exceptionally skilled in diagnosing inefficient techno-structural processes and craft strategic Change Management plans.
Expert at interfacing across business units and C-Suite to clarify and quantify deliverables.
Proven ability to take failing projects, identifying disconnects, and turn them into organized ventures.
Distinction in defining, designing, developing, and deploying OCM deliverables.

CORE COMPETENCIES:

AREAS OF EXPERTISE:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Manager

Confidential

Responsibilities:

Directed Change Management strategy supporting client in the deployment of Information Technology platform upgrade. Created OCM project plans inclusive of readiness, communications, risk, and training assessment. Delivered Project Roadmap and post deployment support plan for the following platforms. (SAP-S4 HANA, O365, JD Edwards, and OTM)
Delivered Go-To-Market business model for IoT predictive analytics for prospective clients.

Change Management Consultant

Confidential

Responsibilities:

Introduced standardized Business Process/Procedure/Policy/Risk Management protocols for business streams.
Developed OCM Plans inclusive of Impact Analysis, Risk Mitigation, Sponsorship, Execution Constructs, and tooling requirements to improved fragmented work processes for Engineering service delivery process.
Formulating constructs to capture internal/external business process deficiencies.
Established multi-platform Commutation matrix and revised policy to eliminate inconsistent messaging.

Global Change Manager

Confidential

Responsibilities:

Introduced global Business Process/Procedure/Risk Mgmt. protocols for business streams across operations. (Dev Ops)
Developed Service Catalog and Service Now tool requirements to in corporate and automate Change, Incident, Problem, Release, and Configuration Management operations which delivered a linear/measurable service model.
Developed alignment and execution constructs and business processes modifications to integrate interdependent sectors (Architecture & Engineering, Product Development, Capacity, Build, Release Management, and Tenant Operations) to align interdependent processes.
Established Knowledge Mgmt. repository to streamline transfers of information, deliver training, and implement policy.
Created training content for business process changes, and operational role changes.

Change Management (Contractor)

Confidential

Responsibilities:

Leveraged Prosci/Adkar Change Management practices to re-engineer CCB operations which significantly improved qualitative results in the deployment of upgrades to public interfaces (Registration, Attestation, Payment) and resulted in a 100% success rate in deployments for three consecutive years.
Drafted operational documents for ITIL Sprint initiative that automated the Change Request process, delivered Metrics/KPI’s/Dashboards, and significantly improved performance analytics.
Executed programmatic review process to ensure alignment with Federal mandates for Years 2011-2014.
Drafted SOPs for Change Control Management, Project Status, and Operational Readiness Reviews

Project/Program Manager

Confidential

Responsibilities:

Administered the development of post integration supports plans (10) encompassing all business streams, e.g., (Purchasing, Accounting, Supply Chain, Engineering & Access Mgmt.).

Change Manager

Confidential

Responsibilities:

Utilizing Prosci Change Management constructs, delivered full scale Change Management plan inclusive of Project Purpose/Scope/Schedule, Training deliverables, Communications Matrix, and Stakeholder /Risk analysis assessments.
Produced content for E-learning modules, User Guides, Job Aids, Manuals, Brochures, and Town Hall presentations. Developed end user acceptance protocols and KPI’s and dashboards requirements. Initiated Social Media campaign for global audience.