OBJECTIVE:

To obtain a high level of responsibility utilizing my interpersonal & technical skills with enthusiasm, determination, and concern for others combined with a positive attitude towards getting things done with and through other people.

SUMMARY:

• Over twenty years of R&D experience working on hardware and software NPI
• Comprehensive understanding of the product cycle from a test, PM, and development perspective
• Adept in the art of writing\creating design specifications for emerging products and services
• Experienced troubleshooter with background in both hardware & software related issues
• Skilled team leader with strong management background
• Proficient in test plan and test matrix creation, management, and execution
• Extensive background with internal and external correspondence
• Excellent customer relations skills with a proven track record for success
• Understanding of PC manufacturing used by OEM’s and ODM’s
• Familiar with deployment and servicing models used throughout the industry
• Extensive background in gathering and presenting requirements internally and externally

PROFESSIONAL EXPERIENCE:

Confidential

Technical Program Manager

Responsibilities:

• Owned firmware stack for OCP - Hyper Scale Servers including BMC and core BIOS
• Assisted in the migration to Atlassian’s Jira bug tracking solution from legacy process
• Hosted training sessions and weekly triage meetings for Jira bug tracking system
• Attended on site customer calls for requirements gathering and customer care scenarios
• Created and published new work flow models for sustaining and daily R&D activities
• Cross team communication and coordination with Confidential team to drive ODM activities
• Introduce Process Improvements for strategic and tactical engineering workflows

Confidential, Houston Texas

Director of Support and Consulting Services

Responsibilities:

• Owned technical support for Americas sales force
• Requirements gathering for new accounts - on/off site customer consultation
• Provide webinars for Confidential ’s Fusion manageability software
• Refine workflows and implement process improvement to increase efficiency
• Testing NPI software and hardware driving fixes and design changes to off shore R&D teams
• Provided onsite Windows 7/8/10 image development and hardening needed to meet aggressive deadlines

Confidential, Houston, Texas

Program Manager

Responsibilities:

• Component\deliverable owner for several preinstalled software deliverables
• Program Manager for HP Client Security stack
• Owed qualification of HP TouchPoint Manager SAS solution for desktop workstations
• Created Marketing Design Requirements document for HP Performance Advisor
• Worked with development staff to define requirements though stories or scenarios
• Led migration to Pulsar for Confidential Workstations and Thin Clients
• HP proprietary platform management solution for packaging and delivering SW to production
• Lead cross team engagement through a series of presentations
• Helped resolved blocking issues encountered during migration
• Participated in design and workflow scenarios to improve overall design
• Drove bug fixes cross team and business units to improve quality and meet schedules

Confidential, Houston, Texas

Program Manager\Development Lead

Responsibilities:

• Led migration from manual build process to a fully integrated IRS Convergence process
• Created and managed all core OS components used in Widows based Thin Clients
• Delivered training and documentation for IRS/FBI/PRISM/DASH processes
• Owned cross team relationship with CMIT, PRISM, and SOSD development teams
• Lead Microsoft engagement for over 7 years - driving HP requirements for NPI OS’s
• Triage and debugged factory issues and escalations - including CIS “specials” issues
• Engaged with 3LS and regions on support issues and new feature requests
• Worked with marketing and management to define requirements for NPI platforms
• Triage, debug and define scope of defects filed through Sudden Impact across numerous platforms

Confidential, Houston Texas

Software Engineer Program Manager

Responsibilities:

• Drove mobile thin client project from ground zero to lead worldwide market position in two years
• Built, designed, and released all images used in the mobile thin client platforms (mtc) on schedule
• Responsible for build automation, componentization, image innovation, and bug fixes
• Drove HP’s requirements for the majority of deliverables used in mTC design (within HP and 3rd party)
• Engaged Microsoft to drive requirements for Windows Embedded Standard 2009 and 2011 (aka WES7)
• Attended on-site customer visits to gather requirements and design considerations for mTC platform
• Owned factory process and relationship - attended on-site visit to ODM factory in Shanghai China
• Developed relationship with Desktop Thin Client team to collaborate on bug fixes and image parity
• Owned ‘Specials’ program that provided custom images and solutions for customers
• Created design specifications, whitepapers, and supporting documentation for all HP WES Thin Clients
• Speaker at “train the trainer” regional sales events and held internal educational events via “brown bags”

Confidential, Houston, Texas

Software Engineer

Responsibilities:

• Implemented Confidential Embedded development infrastructure for ground zero project
• Componentized HP applications and drivers required for new platform
• Created prototype Mobile Thin Client images for customer evaluation and testing
• Engaged marketing, program management, and Confidential customers for requirements
• Assessing and documenting project requirements and procedures
• Acting as Confidential Embedded platform and Thin Client subject matter specialist for software development team
• Performance testing and analyzing of pre-release hardware targeted for new Mobile Thin Client

Confidential, Arlington, Texas

XP Embedded Platform Developer

Responsibilities:

• Develop custom hardware profiles for Confidential client systems using Confidential Embedded development platform
• Minimize client footprint to achieve boot time performance goals in production environment
• Create custom software and driver components used to build the Confidential client image
• Automate client build process in Confidential Designer development tool
• Identify and implement core operating system components used for deployed servicing model
• Implement deployment strategy for client image via PXE boot to diskless workstation
• Cross train L-3 personnel on Confidential Embedded development tools and document end to end process

Confidential

Software Test Engineer

Responsibilities:

• Performed daily Build Verification Tests (BVT) of pre-released Active Sync 4.0 application
• Executed Stress and Performance testing of Active Sync application on Vista platform
• Bug reporting and troubleshooting of daily build breaks with development staff
• Provided daily status reports on BVT and Stress related testing to the core Active Sync team
• Maintained automation used to install Windows Vista and configure daily test requirements

Confidential

Software Test Engineer

Responsibilities:

• Maintained and updated the test matrixes for LogonUI and Task Manager
• Responsible for providing weekly status on component health and feature implementation
• Performed frequent testing of prerelease binaries for bug fixes or new feature implementation
• Proficient using the Microsoft kernel debugger for bug reproduction and the triage of daily build breaks
• Daily use of Microsoft’s internal R&D tools such as Product Studio, Source Depot, and AppVerifier
• Wrote ‘how to’ document on the configuration of Smart Cards for private domain testing for LogonUI

Confidential

Platform Lead

Responsibilities:

• Runtime image generation and SLX maintenance using Confidential Embedded’s Confidential Designer
• Development, maintenance, and optimization of proprietary components using XPE’s Component Designer
• Deployment and servicing of MS QFE’s, Service Packs, and software updates to in-field devices
• Architecture of prototype components and runtime images targeted at “next generation“ of devices
• Troubleshooting and resolving critical escalations raised by internal team and external customers
• Liaison between Phillip’s world wide sales and support staff to the core R&D department

Confidential

Principal Consultant, Owner

Responsibilities:

• Componentized CA’s popular anti-virus software for use on the Confidential Embedded platform as well as created a Virtual PC’s “compatibility component” to ease R&D testing.
• On-site visit to Caracas Venezuela to work on a new electronic Presidential voting machine based on Confidential Embedded.
• Developed Board Support Pack (BSP) to be used on the company’s latest point of sale (POS) devices - also implemented several footprint reduction techniques to reduce overall image design across their three existing POS devices.
• Participated in presales events as technical advisor and support engineer for Venturecom’s diskless workstation solution
• Optimized the boot time of a new headless device being evaluated by the Confidential for improved in-field communications in order to meet the Military’s strict performance criteria.

Confidential

Program Manager

Responsibilities:

• Drove creation of whitepapers based on marketing requests.
• Featured\top rated speaker and Embedded DevCon’s & similar marketing\training events.
• Create Product Specifications: completed design specifications for the following assignments: Win-XPE Windows Based Ternimal, Win-XPE WBT Resource guide, XPe Eval Download, & XP Embedded Test kit
• Windows Based Terminal - designed an innovative solution that coverts legacy hardware systems to Thin Clients using the Windows XPe code base. Project spawned three new OS platforms
• Resolved critical Product Support escalations to XPe product group with a 100% personal success rate

Confidential

Software Test Engineer

Responsibilities:

• Was also responsible for ensuring minimal “footprint” impact on changes to core Windows component definition during the SP1 development cycle.
• Measured success through the creation, maintenance, and execution of test matrices used to validate the quality of the XPe product.
• Introduced & evangelized new and improved method for building “runtime” images with Confidential Embedded tools that are now common practice in the market today.
• Designed a set of “helper macros” used to monitor daily footprint impact of binary changes from base team, thus providing a consistent &automated way to measure success. The “Helper Macros” were included in the XPE SP1 release as a test tool & development aide.
• Attended the Embedded Developer Conferences around the world as a featured speaker
• Participated in Joint Development Program as technical advisor to key Microsoft Partners

Confidential

Software Test Engineer

Responsibilities:

• Generated and executed test plans and test matrices for both tools.
• Worked closely with program management & development staff on product specification accuracy, implementation, and design implementation.
• Held weekly demos\training courses to educate and evangelize tool usage and product design to external MS teams required to componentized Windows features
• Maintained top bug count for team, with a fix rate over 65% on core issues.
• Wrote Readme.txt and Knowledge Base articles for Beta and RTM releases of XPe
• Assisted with the Joint Development Program as troubleshooter\solutions provider

Confidential

Software Test Engineer

Responsibilities:

• Adept team leader overseeing daily productivity and testing in the main Win9x “Plug n Play” lab
• Responsible for the creation and maintenance of test matrices.
• Increased team’s productivity & communication by implementing internal Newsgroup
• Regularly validated pre-release binaries for core OS developers prior to code check in.
• Frequently corresponded with Confidential ’s and ISV’s to resolve common issues, as well as debug and triage OEM preload and upgrade problems.
• Attended intercontinental and overseas OEM trips representing Microsoft, as well as off campus visits to local customers and venders.
• Spearheaded numerous OS platform initiatives including: performance monitoring, localization, and internship\cross training with Microsoft Product Support professionals
• Commonly attended “Install Fairs”, “Plug Fests”, and other Microsoft sponsored events.

Confidential

Software Test Engineer

Responsibilities:

• Assisted with development of test matrix for the IE4 and IE5 project.
• Assisted with creation of “Strike Team” while on the Windows Update team.
• Trained new employees with team policies and procedures; also documented and implemented bug filing etiquette procedures for RAID database.
• Wrote beginners guide to the MS kernel debugger and other associated debugging and troubleshooting guides used during the Windows 98 SE product cycle.