SUMMARY:

• Over 17 years of hands - on experience as a scrum master experience with strong communication skills, ability to effectively manage a technical team, quickly comprehend complex subjects and guide products through the full requirement, release and support lifecycle.
• Certification in AWS Solutions Architect, AWS SysOps Administrator, Scrum Master (CSM), Scrum Product Owner (CSPO), Agile Master.
• Extensive knowledge of Software Development Life Cycle (SDLC) and knowledge of several agile frameworks like SCRUM, XP, TDD, ATDD and Kan-ban, Agile Framework: SAFE, Scrum, XP, Kanban, TDD
• Expert in waterfall, iterative and agile methodologies - able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets and achieve specific business goal through different methodologies
• Experience includes identifying resources required, sizing projects, charter creation, clarifying business and IT requirements, defining success, building and managing work breakdown structures, managing issues, risks and change requests, leading test case creation, executing system integration testing (SIT), user acceptance testing (UAT), and spearheading detailed move to production implementation plans.
• Excellent in leading teams by expressing information to all stakeholders using clear and convincing presentations and other correspondence by sharing project status (project plans, budgets and statement of work)
• Expert in agile and waterfall project management methodologies. Plan and manage multimillion-dollar, global projects
• As a scrum master for the project, I mentored less experienced team members adapt scrum/agile best practices to deliver quality product in a complex environment.
• Hands-on experience with Backlog Refinement, Sprint Planning, Stand Ups, Retrospectives, and Sprint Reviews
• Expertise in various phases like understanding the user Requirements, Analysis/Design, Testing, Project management, & product development along with end to end product delivery across the SDLC & STLC phases.
• Manage multi-year, multi-million dollar project management office to execute global standardization of customer due diligence at on-boarding, Vendor Management.
• Highly comfortable with Incident Management, Change Management and IT Service Management (ITSM) and able to adapt quickly to new situations and technologies.
• Implemented different SDLC methodologies including Waterfall and Agile; proficient in SCRUM framework, SPRINT planning and review.
• Analytical, creative, flexible, and adept at crafting quality documentation and briefs for executive management. Recognized project leadership skills, with proven ability to manage a matrixed team with customers
• Expertise in different support Tools - Experience in support tools like Remedy, HP QC, Service now, Plan View and also in project management tools like MS Excel, MS Project Plan, Change Point, Clarity PPM, Primavera and JIRA, Rally & TFS for AGILE Scrum
• Facilitating project planning, daily stand-ups, reviews, retrospectives, sprint and release planning, demos, and other activities as needed.
• Expert in Agile Frameworks - manage through Scrum, KANBAN and SAFE.
• Hands-on experience with Backlog Refinement, Sprint Planning, Stand Ups, Retrospectives, and Sprint Reviews
• Direct experience coaching Product Owners, QA, Stakeholders, Developers (and BA) to understand / apply Scrum
• Daily interaction with tools that greatly simplify Scrum using JIRA, Confluence, SharePoint, and others

TECHNICAL SKILLS:

SDLC Methodology: Agile / Scrum methodology, KANBAN, JAD

Operating System: Windows

Database: SQL, ETL

Software Development: Project Charter, Project Management, Sprints, DevOps, Risk management, Scrum meeting, KPI, Project management, Project infrastructure, Security management, Portfolio management, Agile release, Informatica, Requirement Traceability Matrix (RTM), PMO, Clarity, Reports, TDD, Cognos, Clarity, Tableau, Metrics, SLA, KPI, LEAN, SME, UML, Teradata, UAT

Analytical Tools: MS Project, MS SharePoint, Rational Clear Quest, HP Quality Center, JIRA, Confluence, Requisite Pro, Rational Rose, Version One

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Agile Coach / Scrum Master

Responsibilities:

• Involved in the Initiating, Planning, Executing, Monitoring and Controlling and Closing project management process groups
• Lead daily stand-ups and scrum ceremonies for multiple scrum teams simultaneously. Worked with the team to refine the product backlog once or twice per Sprint.
• Facilitated the integration frameworks to get more out of our projects; contribute to ROI by increase productivity and efficiency.
• Maintained storyboards, organized charts with best practices to support team with deliverables.
• Provided insight to Management for the targeted KPIs, and their alignment with the contracted Service Levels
• Mitigate conflicts, helped to foster good practice between handoffs in different environments through the implementation of DevOps
• Maintained records of daily data communication transactions, problems and remedial actions to track progress.
• Participated in special projects, external audits, evaluations and process improvements to increase velocity.
• Developed project charters and project management plans
• Involved in requirements sessions, define scope and create WBS
• Utilized Microsoft Project to define, sequence, estimate duration and assign resources of activities for the project schedule
• Worked with business and technical (developer) teams to control and update project schedule based on the progressive elaboration of the project
• Managed program/projects planning activities including identification of objectives, scope, resources, budget, and schedule including key program initiatives work plans, milestones, resource allocation, and monitoring/summarizing project progress and coordinated issues, risks, change management, and status to support effective decisions and project reporting to stakeholders and steering committees
• Driven an executive-level audience to define risks/problems, identify solutions, manage tasks and executive reporting and deliver the enterprise project and participated in negotiation of contracts and contractual changes and coordinates preparations of proposals, plans, specifications, and financial conditions of vendor contracts
• Streamlined and simplified project delivery within approved budget by taking full ownership involving project planning, kickoff, conducting sprint planning by adapting agile methodologies, suggesting product improvements, facilitating communication between stakeholders, and delivering the project on time.
• Coordinated the Risk Management Plan and Risk Mitigation Strategy across all projects and mitigated them effectively.
• Conducted Agile Scrum meetings on two separate projects - Daily Stand-ups, Story development meetings, Sprint planning meetings, Review and retro meetings, BSA-Developer meetings, and brainstorming for future roadmaps.
• Conduct daily readiness reviews of Technical Dress Rehearsal (TDR) testing activities
• Collaborate with stakeholders to identify and define project requirements, scope and objectives
• Led data management and data warehouse activities in the development of business intelligence reports leveraging Pyramid Analytics to support the operation, management and information assurance
• Proficiency in MS Project / MS Visio / SharePoint portal, HP Quality center for managing various project activities.
• Utilized Rational Clear Quest for defect tracking

Environment: Agile / Scrum methodology, Kanban, Sprints, DevOps, Project Charter, Project Management, MS Project, MS SharePoint, Risk management, Scrum meeting, Rational Clear Quest, HP Quality Center

Confidential, New York, NY

Agile Coach / Scrum Master

Responsibilities:

• Developed, reviewed and delivered project/program level artifacts on Enterprise Data Initiative.
• Designed and maintained executive reporting, IT dashboards, performance metrics and stoplight charts to determine the team progress during quality gates reviews utilizing EVM KPIs and escalated as necessary to provide corrective action to maintain scheduled activities
• Planned course of program/projects, including milestones, resources needed and budget, use of technology and tools and documented it in program/project plans, following established program/project management methodologies
• Created, managed and maintained project infrastructure (SharePoint project site, project plan, resource plan, schedule, budget, risk assessment, communication plan, procurement plan, change management, quality management, etc.).
• Led matrix team of subject matter experts(SME) who have responsibility for strategy and development, including systems and application development, vendor management, and legacy systems integration.
• Managed project plans to determine schedule, resource limitations, and procedures for accomplishing projects and resource availability for various phases of the project.
• Collaborated across multiple internal organizations to ensure adherences to quality standards and internal processes, review project deliverables and drove to required project results.
• Ultimately accountable for adherence to the MOP and process flow and, if a problem arose during the migration, determined when a site must be rolled back to original configuration.
• Established overall direction and technical or analytical guidance to project and program teams that spanned multiple organizations, markets and outside suppliers/vendors.
• Incorporated Agile Scrum and Kanban frameworks into projects, saving considerable time and expense over traditional project plans.
• Helped assure the team follows the Scrum and Scaled Agile Framework processes, She/he will coordinate sprint planning, lead daily scrums, coordinates each sprint review and participate in Agile Release Train planning sessions.
• Aligned closely with the Product Owner(s) and stakeholder(s) to ensure the Product Backlog is prioritized, maintained, and appropriately aligned with the overall goals and vision of the project.
• Facilitated weekly meetings with regional project managers, test managers and business stakeholders
• Presented clear and concise project information to stakeholders, project sponsors and vested project team member
• Define tools and processes best suited to each project; move between agile and waterfall approaches, managing procurement process, cost structures, process planning, execution, and successful delivery.
• Developed project baselines (schedule, budget), monitored project progress, monitored and controlled schedule, cost and quality, wrote and executed test plans.
• Statistically monitored progress of projects and communicated status reports to executives using Rally or Jira / Confluence
• Assisted with developing the strategic vision for the team and identified initiatives needed to improve team productivity
• Implemented Issues Tracking in JIRA to track impediments against user stories.
• Configured Jira and Confluence to support the project, and trained the project team for ongoing project support.

Environment: Agile / Scrum methodology, Kanban, KPI, Project management, Infrastructure, Kanban framework, Agile release, JIRA, Confluence, MS Project, MS SharePoint, MS Visio

Confidential, Lexington, SC

Agile Coach / Scrum Master

Responsibilities:

• Managed all 5 process of scrum frameworks like Initiating, Plan & Estimating, Implementation, Review & Retrospect and Release
• Prioritized and groomed the product backlog with product owner, conducted the release planning meeting
• Protected team from internal and external distractions to help them focus on daily QA activities to meet sprint goals at the end of each sprint.
• Actively participated in sprint planning activities, daily stand ups, sprint reviews and sprint retrospectives.
• Involved in all the Scrum ceremonies like Daily Stand-up, Planning, Retrospective, Grooming & Review / Demo.
• Handle KANBAN Projects and Conduct Daily Standup calls as part of Scrum process.
• Actively performing the role of Business System Analyst and Involved in engagement of different application/business teams upon any critical analysis activities.
• Utilize Informatica tools IDQ (Data Analyst, Developer) with various data profiling techniques to cleanse, match/remove duplicate data.
• Facilitated Backlog grooming sessions adding/ removing user stories for the next sprint cycle
• Established and analyzed business requirements and determined if they map to SharePoint agile methodology for the project execution.
• Worked extensively in understanding the business rules and defining requirement specs, technical specs and mapping documents from staging to data warehousing, data mart, and reporting needs to the end user
• Was also responsible to update the burn up charts using JIRA 6.0. Engaged in task allocation and issue tracking, user story management and requirement traceability using JIRA 6.0.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other SCRUM-related meetings
• Documented Requirement Traceability matrix in Requisite Pro for traceability of requirements through test cases.
• Coordinated with the PMO group in defining timelines & schedules for the project.
• Proficiency in MS Project and Clarity project plan tools, knowledge in Clarity application, configuration and database queries
• Work hands-on with MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Project for IT Project and Business Analysis Documentation (e.g. Status Documents, Project Reports, Use Cases, Business Requirements, Test Cases/Plans/Scripts, Functional Specs, Technical Specs, etc.)
• Engaged in reporting to the Program Manager regarding the updates and progress of the project by submitting weekly reports.
• Worked on Documented for Version Controlling, to maintain up to date changes in the Documents.
• Involved in tracking, reviewing, analyzing and comparing defects using the Quality Center.
• Using Rational tools such as Rational Rose to model requirements and Rational Requisite Pro to manage the requirements.

Environment: Agile / Scrum methodology, Scrum framework, Sprint meeting, Informatica, Kanban, JIRA, Requirement Traceability Matrix (RTM), Requisite Pro, PMO, MS Project, MS SharePoint, Clarity, Reports, Quality Center, Rational Rose

Confidential, Tampa, FL

Agile Coach / Scrum Master

Responsibilities:

• Define User Stories, accomplish Backlog Refinement, and lead software team to implement identified software needs
• Extensive work within stakeholders to identify, confirm, and document requirements
• Actively participated in sprint planning activities, daily stand ups, sprint reviews and sprint retrospectives.
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement. Allocating appropriate resources where is needed in a timely fashion. Implemented good behaviors of sprint backlog management and updating burn-down chart, scrumboard and impediment log.
• Ensured that the respective scrum artifacts were visible to the product owner and the team.
• Facilitated Scrum planning meeting for effort estimation and prioritization of user stories using Planning Poker, T-shirt sizing as measurement technique and Moscow as prioritizing techniques.
• Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users.
• Managing and driving all Scrum ceremonies like daily stand-up, Review & Retro, Planning & Refinement
• Organized Scrum of Scrum, Monthly Reviews meetings with other scrum masters and managers to increase transparency and efficiency. Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve involvement with all stakeholders.
• Helping the team for estimating the user stories, tasks, sub-tasks, following up the team for providing the updates in JIRA
• Implemented Test Driven Development (TDD), Unit Level testing, and Gherkin stories to improve quality of code
• Worked with Product Owner to integrate identification, planning, and execution of work with the team
• Generated metrics and tracking information pertaining to the Key Performance Indicators for fulfillment of the on-boarding requests
• Worked with senior leadership and PMO to implement/leverage Scrum to solve organizational challenges
• Handled Weekly Status Meeting & Daily standup call as part of Agile to produce progressing report, issues discussion, metrics preparation and Flexible with work environments.
• Actively participated scrum of scrum meetings with program manager and key players.
• Building services relationship within and outside. Providing reports to an agreed schedule, including management and account performance reports, Post Deployment Reports etc.
• Attended and took the lead in client service review meetings; areas covered performance reports, service improvements, quality and processes
• Guided and coached Scrum team on how to use Agile/ KANBAN practices to deliver high quality products.
• Own the maintenance of ongoing project metrics, reports, tracked from project scope to production using tools like Cognos, Clarity, Tableau
• Lead story point meetings with business and technical team ahead of sprint cycle for release planning.
• Maintained the requirements repository (backlog) using Version One

Environment: Agile / Scrum methodology, Kanban, Scrum framework, sprint meeting, Project management, JIRA, TDD, PMO, Reports, Cognos, Clarity, Tableau, Version One

Confidential, Columbus, OH

Project Manager / Scrum Master

Responsibilities:

• Manage the development contractors, business analysts, testing contractors for information technology projects by reinforcing quality assurance metrics, in that, they follow the corporate standards of utilizing the SDLC, testing, change and configuration management compliance processes.
• Created, managed and maintained project infrastructure (SharePoint project site, project plan, resource plan, schedule, budget, risk assessment, communication plan, procurement plan, change management, quality management, etc.).
• Executed highly successful communication plan both vertically and horizontally within a large, recently merged company
• Identify inefficiencies; develop and document business requirements for revamped processes that have a direct impact on operations and mission. Identify and mitigate risks to facilitate continuous availability of network and software resources, and deploy quality software while maintaining superior quality standards, and employing Agile software development methodologies and frameworks.
• Led and managed feasibility study to examine use of new raw material for existing manufacturing line, reducing marginal costs by 35% Conducted weekly meetings with 15 core members to discuss stage activity, stage conversion, and deals closed/won metrics; ensuring schedule and revenue forecast were on track for fiscal year
• Identify cost-effective transportation service via ocean/air through proper route optimization, last mile transportation and develop appropriate transportation pricing / forecasting models.
• Manage project resource (both internal/external), project schedule, issues and risks and successfully remediated both as they are identified. Manage vendor relationships; submit work orders to onboard external resources.
• Managed administrative responsibilities for the SLA metrics reporting tool
• Utilize Microsoft Project and Clarity for managing all project plans to ensure that deliverables and divisional goals are identified and met.
• Analyzed business requirements and Document Functional requirements in the form of System use cases and user stories
• Worked on backlog grooming items and presented what items can be picked up in next sprint to the squad/scrum master Drafted an updated the sprint burndown chart and product burndown chart to calculate the velocity of the team during the sprint. Assisted product owner in re-prioritizing the product backlog during the sprint review meeting and velocity calculation.
• Effective communicator, able to present facts and ideas with clarity and recommendations to portfolio management.
• Leveraged various tools such as Microsoft Office Suite, Visio and Microsoft Project 2010 for effective projects tracking, control and reporting.
• Leverage the SDLC as standard methodology for managing projects and providing technical guidance and recommendations on information security policies.
• Used JIRA for project and bug tracking tool And Used Confluence to maintain a Team Work.

Environment: Agile / Scrum Methodology, Project infrastructure, Project management, MS Project, MS SharePoint, Metrics, Report, Clarity, Portfolio management, MS Visio, JIRA

Confidential, Rolling Meadows, IL

Project Manager

Responsibilities:

• Tracked project progress, timeline and resources. Managed project issues and risks through the Enterprise Project Management Solution (EPMS) as well as successfully remediated risks and issues as they were identified.
• Identified project milestones/deliverables and individual project tasks to ensure project is within scope, budget and schedule.
• Facilitated complex team meetings involving business and technical resources.
• Created project plans detailing requirements, their level of effort (LOE) and matching them to project timelines.
• Created Project Management Plans to document scope, staffing, risks, communication needs, and process improvement plans.
• Responsibilities also include developing and maintaining project management processes, procedures, and standards. Partner with project sponsors and key stakeholders to ensure objectives are met.
• Set up the Delivery and Acceptance Control Processes and get the Customer

  Approvals.

• Technically led Project Management activities managing 24 member team, created Integrated project plan along with other vendors, managing schedule, changes, escalations and reported the status to stakeholders
• Managed ETL projects built using Informatica and reporting projects built on the Cognos Framework model, providing Clinical Insights and building applications to track the performance of hospitals, improving overall patient health
• Led discussions with stakeholders, interlocking and reviewing SLAs and KPIs for each cross functional area.
• Coordinated with SME tool owners, defining tool and data requirements, dates, risks and dependencies.
• Influenced technical teams and management using conflict resolution skills to promote project success.
• Co-managed and worked with the Sr. Project Manager, various cross functional teams on over 10 projects that brought improvements to processing of Claims, Eligibility from states, Enrollment reconciliations, rate coding and optimization in handling files and minimizing errors.
• Guided team in creating a LEAN Repeatable Model MS Project plan focused on Continuous Improvement reducing overall project task by 20%.
• Performs system impact assessments, release planning, and project scheduling; resolving and tracking issues
• Service level management continuous service improvements and metrics redesign
• Implemented project to establish EFT functionality to comply with HIPPA requirements.
• Established and maintained PMO project metrics and reports.
• Managed portfolio of SLA development projects across enterprise for all key lines of business to report on IT application performance to leadership
• Facilitated dialogue between IT, Infrastructure and Business groups to mitigate risks and remediate potential gaps
• Logged and tracked the defects using HP Quality Center and created an error repository to support QA team in testing, tracking defects and systematically manage defects and bugs

Environment: Agile / Scrum methodology, EPMS, LOE, Project Management, Informatica, ETL, Cognos, SLA, KPI, SME, Report, LEAN, MS Project, MS SharePoint, HIPPA, PMO, HP Quality Center

Confidential, Plano, TX

Sr Business Analyst

Responsibilities:

• Responsible for requirement gathering, business process flow, business process modeling and business analysis Worked as a liaison between the technical team and the clients in developing the system Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
• Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used Confluence for upload documents
• Co-authored with the Business Data Architect on his high-level Data Requirements Document (DRD) which was later encapsulated into the BRD Worked with the business teams to deliver the UI Business Requirements Specifications (BRS)Worked closely with business partners, SMEs to understand the process Participated in development of timelines for project delivery and managing projects and resources to successful completion.
• RUP UML Mentor/liaison to the Business Team for the enhanced application system, coaching them on adapting a requirements traceability (mapping) strategy utilizing Requisite Pro and established project specific requirements definition and management into a Business Requirements Document (BRD)
• Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes
• Analyzed business needs and worked with technical and non-technical teams to overcome challenges worked with business users, stakeholders and SME's amongst the organization
• Worked with business and customer on new initiatives, identify and provide insight and recommendations of what data will be helpful to reach the desired project goals
• Presented BRD to the Business for feedback and approval
• Maintained all versions of the document during the requirements gathering process as well as the final approved version on SharePoint
• Designed and developed Use Cases, Activity Diagrams., Sequence Diagrams, and OD using UML.
• Executed business process analysis for the current and the future state and perform gap analysis.
• Generated Tools in MS Excel using VBA Program for Process Manager to extract the data automatically from Teradata database. This helped non-technical users and save lot of time.
• Created views/reports in Tableau Desktop those were published to internal team for review and further data analysis and customization using filters and actions.
• Leveraged various tools such as Microsoft Office Suite, Visio and Microsoft Project 2010 for effective projects tracking, control and reporting.
• Designed and developed use cases using Ms Visio Designed and implemented basic SQL queries for QA testing and report/ data validation. Performed UAT and participated in writing test plans, and developed different testing strategies like black box testing and load testing
• Managed and updated Jira Agile board to track the movement of User Stories/Bugs

Environment: Agile / Scrum methodology, JAD, JIRA, SME, UML, MS Project, MS SharePoint, MS Visio, MS Excel, Teradata, Tableau, SQL, QA, UAT, JIRA