CORE COMPETENCIES:

• Agile Coaching
• Project and Program Management Coaching
• Dev Ops
• SDLC
• Webcasting
• Metrics Analysis
• Agile, Scrum, & Waterfall Methodologies
• IT Liaison
• Staff Training & Development
• Presentations
• Research
• Communications
• Knowledge Management (KM)
• Change Management
• Team Leadership
• Needs Assessment
• IT
• User Experience
• Content Management Systems (CMS).

TECHNICAL SKILLS:

• Excel
• Access
• Power Point
• Version One Agile Software
• Ralley
• Omniture
• Microsoft Office
• Microsoft Project and Sharepoint
• Quicken and Quickbase; ON24
• Microsoft Live Meeting
• Westlaw
• Lexis Nexis and Camtasia
• Clarity
• Knowledgelink
• Live Person
• Google

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Agile Coach

Responsibilities:

• Coaching teams new to Agile including training sessions for the team, Scrum Masters, and Product Owners.
• Coaching higher level managers and executives on the benefits of Agile and how to support their programs transformation
• Training teams to work within an automated testing and Dev Ops pipeline to increase delivery efficiency and eliminate defects
• Working with the Business customers and IT to foster communication across all departments engaged in program/portfolio work

Confidential, Washington, DC

Senior Agile Coach

Responsibilities:

• Training Court teams in all aspects of the Agile process
• Working with Executives to implement Agile throughout the various courts.
• Training additional Scrum Masters and Product Owners for new Agile teams
• Create training modules for use throughout the court system

Confidential, Washington, DC

Senior Agile Coach / VA Competency Agile Coach / Project Manager

Responsibilities:

• Investigate current state for each Competency Group
• Identify unique aspects within each group role
• Tailor Agile coaching to fit within what each group does and where in the development process they are involved
• Project Manager handling IV&V / Agile review contract for GSA s CAP / FASST program
• Institute and oversee a DevOps process is incorporated during IV&V review
• Create each Agile mentoring lesson and presentation for all competency groups
• Provide metrics to government customer
• Follow up as a resource
• Train employees as Agile Support for Competency Managers
• Created and presented tailored Agile Training program for training contract with Defense Financing and Accounting Services (DFAS)

Confidential, Falls Church, VA

Scrum Master / Agile Coach

Responsibilities:

• Identify and clear all impediments or blockages to any team tasks or goals
• Oversee and Facilitate all scrum functions for multiple teams
• Facilitate Software use by overall team and individual members including training
• Track progress of multiple project cycles and make sure team aligns them with goals
• Provide training and instruction in the Agile Process to all team members
• Train incoming team Product Owner in the Agile Process

Confidential, McClean, VA

Project Manager - Scrum Master

Responsibilities:

• Launched three agile sprint teams, training them up in Scrum and Agile techniques, handling all Scrum Master duties including all agile facilitation, reporting, and coaching software completions for multiple Confidential implementations.
• Leading the team in all areas of Agile Project Management techniques, Scrum, Stand Up's, Backlog grooming, retrospectives, SDLC, Working with Clarity, Team track, Knowledge-Link internal systems as well as Version One software for Agile Project Management.
• Identify and negotiate solutions to address delivery challenges, resource allocation, sprints, and troubleshoot all areas of digital chat delivery projects.
• Oversee and Facilitate all scrum functions for multiple digital teams
• Oversee SDLC of projects across the Confidential Websites/pages
• Track progress of multipl e project cycles and their effect on all areas of Digital and Chat

Confidential, Washington, DC

Project Manager

Responsibilities:

• Project managed entire life-cycle of major organization wide web-casting project including, SDLC, work plans, testing, budget, user interface, staff training, managing customer expectations, quality assurance, business intelligence requirements, and implementation.
• Experienced in Agile, Scrum, and Waterfall project methodologies, Using metrics and audits, implemented altered webcast procedures resulting in significant audience growth.
• Oversaw Social Media outreach and marketing strategies, risk and change management and reported all departmental IT needs.
• Created training program and manuals for all staff on presentation and IT functions, created best practices guidelines, updated and oversaw data list management, provided department-wide metrics analytics. Managed multiple campaign databases including updates, data-maintenance and market segmentation. Handled departmental KM initiatives, Managed Confidential 's, content management system ( CMS ) including application and Social Media additions for both internal and external WebPages. Department liaison between IT, outside data vendors and staff. Managed creation and presentation of webcasts on Healthcare / HIPAA, Financial Security, Livable Communities, and Workforce Issues. created template to facilitate selection of the best IT solution for large webinar audiences. Oversaw interview and selection of final outside vendor provider. Facilitated platform testing, task order implementation, risk assessment, staff training, end user experience / user interface, final rollout and oversaw webcasting production and delivery. Analyzed and reported all metrics. Met project goal several weeks early.
• Tested Live Chat platforms, and trained staff for a project merging a Live Chat component into Confidential ’s informational webcasts .
• Facilitated immediate point of service fixes and created and outlined needed changes to support Confidential Stories Program; report became template for selecting a new more capable vendor, and outlines for in house database construction.
• Using Agile / Scrum Methodology, producing 10% increase in participation in first 6 months. Improved participant tracking.
• Featuring 1 million pledges to action and 80,000 stories. Segmented data into multiple overlapping groups. Point of Contact for Confidential State Offices.
• Trained department staff on Social Media and Live Chat outreach uses.

Legislative Specialist

Confidential

Responsibilities:

• Hired to manage the use, storage, security and transmission of all data and Project Manage operations by managing relationships with database vendors, managed internal and external databases and spot checked telecommunications for Government Relations Department .
• Produced regular system-wide reports and troubleshot data. Tracked metrics and l egislation.
• Strengthened Data Reporting Output by negotiating new reports and database services from outside vendor with no additional cost.
• Planned and implemented multiple strategic initiatives including launch of department-wide source code tracking project and new tracking system to monitor department information within database. Created database training manual for staff

Confidential, Bethesda, MD

Manager

Responsibilities:

• Built a high-performance team with the lowest turnover of staff company-wide, becoming sole manager with authority to hire directly without temp-to-permanent probationary period.
• Directed audits of every departments data, finances, and goals to ensure a lean organization with no unnecessary spending on redundant technologies.
• Saved $500,000 by uncovering vendor non-compliance with contract deliverables.
• Managed outside vendor relations: Negotiated contracts with no fee increases over several years with both Lexis/Nexis and Accurint despite repeated attempts by vendors.
• Advanced company growth goals by providing research and recommendations on market opportunities.
• Liaison between MIS / IT and Market, Research, and Data Maintenance Departments Created roadmap with MIS director for all IT and Telecom needs for the company leading to the creation of a proprietary database combining all IT, Sales, Research, Data and Marketing functions.

Confidential, Timonium, MD / Washington, DC

Director of Research /Press Liaison

Responsibilities:

• Managed all campaign research and research staff, analysis and segmentation of campaign data, legislative proposals and government initiatives.
• Oversaw logistics and event planning as needed. Trained and supervised research staff.
• Handled press inquiries and outreach on candidate legislation history.
• Contributed to grass roots efforts including GOTV, organizing community outreach, phone banking and phone script development.
• Trained all volunteers and staff to keep campaign operations moving smoothly.