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Senior Technical Manager Resume

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Senior Technical Manager Pleasanton, CA

SUMMARY:

  • Experience with Agile, RUP, SDLC and SCRUM methodologies.
  • Certified SCRUM Master (CSM).
  • Experienced Senior Project Manager with strong knowledge of MS Project and Clarity.
  • Well - rounded, IT professional with first-hand knowledge of software delivery at the task, milestone and operations level.
  • Experience in Web based projects (having experience with WellsFargo.com, Hotmail.com, MSN.com, Confidential .com and other E-Commerce platforms).  Experience with C#, Java, C++, .Net Framework, PHP.
  • Application development, integration, implementation and support with 100+ person teams.
  • Managed teams for development of localized applications for multiple languages.
  • Able to manage both business and IT priorities and blend them to meet and achieve business ROI through delivery of software solutions.
  • Management, team building, personnel retention, MATRIX organization and staff development.
  • Management of offshore development and quality assurance teams to deliver applications.

TECHNICAL SKILLS:

Application Domain: Claims Processing, Data warehouse, Data Center Management, Finance, E-Commerce, Public Web Management.

Databases:     Oracle, MS SQL server, Sybase, MySql, PostgreSql.   

Languages:     C#, C, C++, Java, JavaScript, PHP, XML, CSS, ABAP/4, Assembly, FORTRAN, HTML, Objective C, Pascal, SQL.

Operating Systems:     WindowsBSD, Linux, Nextstep/Openstep, Solaris, UnixWare, Plan9. 

Packages:     MS Project, Visio, PowerPoint, SAP, Brio, Business Objects, Clarity,     Sagent, Siebel, PeopleSoft, WebLogic, Tomcat, ClearQuest, Clear Case Systems, Tuxedo, Documentum, Clarity, MetaVance, Informatica, SharePoint.   

Miscellaneous: ASP.Net, Net Framework, JRE, JEE, Data warehousing, Object Oriented Programming, Reporting Tools, X-windows, OLAP, TCP/IP, MFC,  EAI, Hadoop, HBase, MongoDB.

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Senior Technical Manager

Responsibilities:

  • Own product development and production support of our e-commerce web application.

  • Managed both on-shore and off-shore teams for development and testing of our internal and external products.
  • Managed the development and design of Confidential Connect mobile application.
  • Wrote project plans and managed schedules for multiple projects simultaneously.
  • Rolled out Adobe Experience Management (AEM) CMS solution enterprise with serving product catalog for your shopping cart through AEM.
  • Owned, produced, architected and developed our web applications for both ecommerce (mix of Java & PHP) as well as customer support application (PHP).
  • I was also responsible for and owned ETL jobs infrastructure, moving and integrating data from various systems.
  • Upgraded infrastructure for hardware and software.
  • Implemented procedures for off-hour support, source code repository, project management and off-shore communications.

Tools, Technologies and Application Domain: IBM DB2, Core Java, Java Enterprise (JEE), JSF, JPA, Spring, Web Services (REST), Tomcat, Glassfish, PHP, Zend Server, SVN, RedMine, JIRA, Adobe Experience Manager (AEM)

Confidential, Fremont, CA

Senior Technical Architect  

Responsibilities:

  • Architect Hadoop/Hive based data warehousing solution for a large enterprise. Integrate Hadoop with downstream datamarts built on TeraData for BI reporting. Also did hands on work in building the POC and actual deployment.

  • Provided application infrastructure deployment architecture for the following applications on ExaData/ExaLogic platform: Siebel, EBS, Oracle SOA. I delivered infrastructure and deployment architecture documents for use in production deployment of the Exa cluster.
  • Currently working on a POC of Java CEP processing engine sitting on top of a rules based engine for real-time fraud managment application where millions of transactions will pass through the system on a daily basis. This system is currently in the initial stages of design. I am the core architect of this platform which is to be designed around Tibco Business Events framework.

Tools, Technologies and Application Domain: Oracle (RAC), EBS, Siebel, SOA, ExaData, ExaLogic, Java Enterprise, Hadoop, Hive, Java Enterprise including complex event processing (CEP).

Confidential, San Francisco, CA

Senior Technical Manager/Architect  

Responsibilities:

  • Recommend, document and implement methods, procedures and technologies that enhance project processes. As an example I implemented a new Change Management process to handle scope and document changes in a fluid requirements environment.

  • Rolled out new processes for acquiring sign-off and escalation procedures as well as put in place use of new document templates for managing the Change Requests and Quality Assurance (Functional, Integration & UAT) processes.
  • Implemented use of a new Bugs, Issue, Task and WorkItem tracking tool (MKS Integrity) to Controllers group.
  • I did a weekly status presentation to the governance team regarding our Data warehouse implementation. The scope of analysis was both the technical architecture as well as existing business requirements.
  • Managed implementation of reporting system for FDIC Loss share.
  • Managed direct reports, including Business Analyst and Quality Assurance.

Tools, Technologies and Application Domain: MS Project, Clarity, Informatica PowerExchange, Oracle OBIEE, Data warehouse, Data mart, Hadoop, MySQL.

Confidential, Pleasanton, CA

Senior Project Manager  

Responsibilities:

  • Manage the integration of legacy claims, encounter, membership data system with Xcelys.

  • Work with IT cross-functional and cross divisional teams to identify and document systems functional requirements, workflow, information sources and system specifications.

Tools, Technologies and Application Domain: MS Project, Clarity, XCelys (Claims, Benefit, Membership, Encounter management).

Confidential, San Jose, CA

Senior Program Manager  

Responsibilities:

  • Manage multiple projects simultaneously of various complexities and duration.

  • Lead, motivate and coach project teams to execute on multiple projects and programs in fast paced and demanding environment.
  • Identify project requirements, resources, milestones, criteria, tasks, dependencies and schedules to effectively manage geographically distributed teams.
  • Work with User Interface, Product Management and Engineering teams to deliver projects addressing business unit requirements.
  • Implement Anti-Money Laundering/Anti-Terrorism funding regulations in countries where Confidential does business.
  • Manage Function/Development/QA teams in Australia/Europe and Asia for project delivery.
  • Work with and manage relationship with counter parties in countries we are doing business in.

Tools, Technologies and Application Domain: MS Project, Clarity, ClearQuest, C++, Java, Teradata Data warehousing, Online Banking, Ecommerce, Security, Compliance and Risk.

Confidential, San Francisco, CA

Senior Project Manager   

Responsibilities:

  • Manage multiple projects simultaneously of various complexities and duration.

  • Manage resources and budgets using Clarity.
  • Work with business to analyze and capture requirements and use cases.
  • Managed deliverables with internal cross-functional teams (UI, content, development, localization, product management, quality assurance, operations). Teams were spread geographically within US and India.
  • Follow RUP (and to a lesser extent SDLC) as core method for managing projects and artifacts.
  • Manage projects for different parts of the Confidential public web site (both secure and unsecure).  Part of the responsibility is to make sure that any additions or changes to the public interface are not only functional working but also comply with legal and compliance requirements that are part of the business.

Tools, Technologies and Application Domain: MS Project, Clarity, ClearQuest, Documentum,  Java, JEE, Oracle, Teradata, Unix, Online Banking, Ecommerce, Security Management.

Confidential, San Francisco, CA

Senior Project Manager 

Responsibilities:

  • Successful development and deployment of tactical claims processing system within the organization.

  • Worked with Architects and developers to design strategic solution for the next generation Claims processor.
  • Worked on replacement of legacy claims processing system with a new one based on Java environment.
  • Provided reporting to executive management about status of projects including proposing solutions to solve critical business/technical issues.

Tools, Technologies and Application Domain: MS Project, Project Server, Java, JEE, Oracle WebLogic, Unix, Oracle, MetaVance, Claims Processing, Data Transformation and Data Integration, EDI (837).    

Confidential, San Ramon, CA

Senior Program Manager   

Responsibilities:

  • Successfully directed full lifecycle client implementations in the J2EE application environment.   Drove strategic technology planning, IT project planning/execution, new technology evaluation and budget control in close collaboration with executive management and staff.

  • Negotiated agreements with client firms and their executive management, set project/work priorities.  Created presentations to educate client management. Developed detailed project plans (using MS Project) and ensured that they were maintained and adhered to.
  • Solely responsible for 6-12 month software implementations from kick off meetings to support turn over.
  • Led software implementations for foreign government projects. These applications were designed using a J2EE framework. Depending on the client, we selected BEA Tuxedo, IBM WebSphere or Apache Tomcat server as component execution environments.
  • Managed budgets up to $5Million for client implementations.
  • Lead requirement gathering sessions and wrote both functional and technical specifications to be used by a matrixed development organization. This included writing: functional overview, data requirements, interface requirements, data mapping, processing requirements and business rules, etc.
  • Facilitated and coordinated all training efforts needed for implementation.
  • Interfaced with QA team to plan and schedule testing of all phases of the product development and deployment (functional, performance, scalability, integration)

Tools, Technologies and Application Domain: MS Project, Project Server, Java, JEE, Tomcat, BEA Tuxedo, Unix, Oracle, Online Claims Processing, Data Transformation and Data Integration, Systems Implementation.

Confidential 

Sr. Program Manager 

Responsibilities:

  • Worked in the Integrated Enterprise Solutions (IES) group, with large enterprise customers (such as Intel, Hotmail) to make sure that our products successfully ran on their production systems.

  • Managed key programs as well as manage other project managers across projects.
  • Managed off-shore development teams (in China & Vietnam) to handle localization of web applications.
  • Developed plan and methodology for conversion of hundreds of  Unix machines to Windows server platform to run processor simulation tests.
  • Helped customers migrate their applications from UNIX to Windows.  Identify ROI on their investments.  The goal was to make sure that the migration was seamless for them.
  • Worked with Product teams, such as Exchange, SQL server to make sure that the problems we discovered during a UNIX to Windows transition were corrected.
  • Maintained an ongoing relationship with the customer.
  • Worked with MSN Hotmail to co-ordinate testing of 2 products, i. SQL Mserv and ii. WIMS, which replaced systems running on UNIX resulting in better management and rollout costs for them.

Confidential, Seattle, WA

Integration Manager 

Responsibilities:

  • I oversaw the entire lifecycle of integration activities of WebDesk (an HR information portal).  

  • Led the design team to implement the backend architecture of WebDesk.  This provided our customers with the ability to integrate their various business applications with our web portal services.
  • (In Field Engineering) For BEST consulting we did the architecture and implementation of integrating WebDesk with their PeopleSoft HR system.  The integration of both systems was done using the interfaces provided by BEA systems Tuxedo server.
  • Managed the development of software products from inception to completion. Working with engineering made sure that all the product specs are delivered to engineering and the product is delivered on time.  Managed processes related to these activities, such as Testing, Documentation.
  • Worked on an EAI integration project, which allows business applications to tie into our EIP server.  Using STC’s e*Gate product we connected to various applications.  We also developed custom connectors to integrate with in-house custom applications. The products developed were written in Java and XML.

Tools, Technologies and Application Domain: MS Project, Project Server, Unix, Windows, Java, JEE, SQL Server, Oracle, Data Transformation and Data Integration, Online HR Management, Web Site Management, SAP, PeopleSoft, Siebel CRM.

Confidential, Bellevue, WA

Project Manager 

Responsibilities:

  • Took ownership of project delivery & success, and manage interface between Cambridge and the client.

  • At Visio, successfully rolled out a worldwide application integrating SAP with their ONYX sales support system.  My responsibilities include managing the scope and expectations of the project.  Worked in a 2 person team doing ABAP/4 development on SAP, which includes modifications in their current Sales & Distribution (SD) module.
  • Working at Immunex, successfully delivered the first ever worldwide implementation of Siebel Pharma to the client on time and under budget.   My role there as TTL/Data architect included the design of all the back end systems, making sure that the Siebel servers and Oracle servers are properly installed and configured.  Served as a liaison between the team doing the user interface work and data migration and data loading.

Tools, Technologies and Application Domain: MS Project, Unix, Windows, Siebel CRM, Siebel Pharma, SAP.

Confidential, San Francisco, CA

Technical Team Lead 

Responsibilities:

  • Developed new and maintained existing system for the Corporate Finance team.

  • Research & develop new technologies for use of the CF sales team.  This included the impact and analysis of using a data warehouse to study sales patterns.
  • Planned a rollout of Siebel 98 to 560+ users.  The users were currently using Siebel 3.x. SMS was used to rollout the product to users’ desktops in off-hours.  SMS rollout was met with over 95% success rate.  The desktops to which the product could not be automatically pushed out to, tech were used who manually installed the software on the remaining desktops
  • Managed design of a data warehouse to link Nation Bank’s Company Database with Montgomery Securities’ Customer Database.  This information was to be later used from within Siebel to provide a unified view of customers from the unified companies.  This design was successfully completed in 4 weeks.
  • To provide the brokers with daily information that comes out of analyst notes & meeting every morning, a web strategy was needed to provide them with the current information, on time.  As part of the design team solved the report distribution issues.

Tools, Technologies and Application Domain: Siebel CRM. Software Deployment Infrastructure.  IT Management, Data warehouse Management.

 

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