Project Coordinator Resume Lewisville, Texas - Hire IT People

EDUCATION

B.B.A. Marketing

SUMMARY

18-years expertise in achieving optimum sales performance and marketing efficiency.

COMPUTER

Programs: ACT! Administrator, EmailLabs, Excel (advanced), GoldMine, GoToMeeting, Joomla, Maximizer, Outlook, PowerPoint, Publisher, QuickBooks, SalesForce, SurveyMonkey, Web Trends, and Word.

Type: 58 words per minute

EXPERIENCE

Confidential, Lewisville, Texas
Project Coordinator June 16, 2005 - Present
Advanced Excel reporting, analysis, and trending skills (Filters, Pivot Tables, VLookup, Creating drop down lists, etc.) Set up and customize databases for clients in ACT!. Design and build updatable websites for clients in Joomla!. Monitor website traffic via WebTrends. Plan and execute cross-promotional, marketing, sales, and advertising projects. Recommend, buy, import, and scrub prospecting lists. Research competitors, market conditions, and suppliers. B2B and B2C inside sales and collections. Create service tickets, place supply orders and print invoices. Log and escalate service issues. Create marketing collateral in Word, PowerPoint and Publisher. Design, upload lists, and monitor customer satisfaction surveys in SurveyMonkey.

Confidential, Mound, Texas
Marketing Assistant April 16, 1997 - June 15, 2005
Coordinated and exhibited at trade shows. Created newspaper ads, brochures, and business cards using Publisher. Designed presentation decks using PowerPoint. Responded to customers inquiries. QuickBooks invoicing and billing. Monthly collections and calendar and vendor management. Made travel arrangements. Typed letters of correspondence, 10-key, and entered orders. Did mail merges and direct mailings in Word.

Confidential, Denton, Texas
Call Center Interviewer - Team Supervisor May 1, 1992 - April 15, 1997

RECEIVED TWO PROMOTIONS:

Interviewer 1992-1992 Supervisor 1992-1994 Team Supervisor 1994-1997
Supervised staff of 25 Market Researchers and three Research Supervisors; Made promotion recommendations. Managed primary market research projects for Fortune 500 consumer packaged goods clients including: Kraft Foods, Nestle, PepsiCo, SC Johnson, Proctor & Gamble, and General Mills. Controlled quota achievement, predicted and monitored sampling requirements, assessed staffing requirements, tested automated surveys' skip patterns, established production and quality metrics, and designed and implemented national data collection policies, procedures, and targets implemented at two national data collection centers. Hosted on-site and remote client monitoring sessions. Set up and ran a pilot, 30-seat data collection center at corporate headquarters in Irving for a summer.

Call Center Trainer 1992-1997
Helped develop classroom environment, call center training curriculum for Interviewers, Supervisors and Team Supervisors including a "Train the Trainer" Program instituted at two Texas Call Centers (Killeen and Denton).

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Project Coordinator Resume

Lewisville, TexaS

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