SUMMARY:

• Agile, PDLC, SDLC, Waterfall
• Rally, Clarity, DAPTIV, JIRA,
• MS Project, SharePoint, Quality Center
• Planning, Forecasting, Budgets, Reporting
• Risk Management, Data Center DR & Business Continuity
• Cloud Services; Azure, AWS, Bluemix
• Analytics & SEO Improvement Opportunities
• Managing Partner & Channel Relationships

TECHNICAL SKILLS

Operating Systems: MAC, Windows XP/Vista/7/8, Windows Server 2003/2008/2012

Services/Database/Cloud: MS SQL Server 2000, Oracle, PL/SQL, MS Office Suite (Outlook, Word, Excel, Access, QuickBooks, MS Project), Plainview, WAVE, Data Mining, Oracle’s Siebel CRM, Stellent, Omniture, PRISM, MS Azure, Amazon AWS, IBM Bluemix

Modeling/ Communication Tools: MS Visio, MS PowerPoint, Flash, WebEx, Live Meeting, MS Communicator, Lync

Business Applications: ETL Invoice Management, SalesForce, Stellent, IVR Business Logic, Crystal Reports, FileMaker, Blueworks

Additional Skills: Budget planning, resource management, EMEA project scope, MS Project planning, marketing and communications, Planning, Forecasting, Budgets, Reporting, Resource Leveling, Cost Benefit Analysis, Heuristics, Usability, Qualitative Analysis, Analytics & SEO Improvement Opportunities and Managing Partner & Channel Relationships

PROFESSIONAL EXPERIENCE

SR. IT PROJECT MANAGER/SCRUM MASTER 

Confidential, FT. WORTH, TEXAS

Responsibilities:

• Responsible for end - to-end PDLC management for the SharePoint and IBM Notes development teams and 1 infrastructure team utilizing Agile
• Provided scope estimations, utilized Planview to request/track project funding, spend and resource leveling to ensure proper allocations
• Led scrums, preformed sprint planning, backlog grooming, retrospectives, tracked and reported status updates to executive stakeholders
• Managed EOSL SQL, Shared MQ Integration, W2K3 Remediation, SharePoint Server Migrations and Azure; (vNext - shared tenet for cloud)
• Assigned to program manager role for vendor fulfillment automation projects, leveraging existing and new technologies across the enterprise
• Severed as agile mentor, facilitated agile trainings on various topics, project workshops & kickoffs and assigned to lead for GDRP for EIS

SR. IT PROGRAM MANAGER / PROJECT MANAGER 

Confidential, FRISCO, TX

Responsibilities:

• Responsible for a portfolio of new business/Infrastructure deliverables for the US BIO business unit utilizing the waterfall SDLC methodology
• Created initial project documentation (charter, roadmap, implementation plan, etc) to establish project scope and obtain stakeholder approvals
• Engaged with Enterprise IT, application and infrastructure teams to execute project objectives for the US Bio Business Unit
• Developed and tracked project plans, established project schedule and assign resource allocations utilizing Clarity Project Management tool
• Identified and tracked risks/issues to ensure appropriate resolution, and develop and execute contingency and/or corrective actions as required
• Worked with cross-functionally teams to manage the execution of deliverables that are critical to the success of the overall project
• Tracked project spend against budget, coordinated activities to ensure the project progresses on schedule and within a 10% variance of budget
• Provided bi-weekly financial forecast, including variance, as well as a go-to-green plans to re-align project back on track as required

SR. PROJECT MANAGER

Confidential, IRVING, TX

Responsibilities:

• Created project work plans utilizing MS Project, developed dashboards for reporting metrics and updated project archives using DAPTIV
• Managed project financials, identified issues, mitigated risk, performed resource leveling, monitored and tracked project’s progress
• Wrote user acceptance test scripts, managed focus group testing, aggregated data for test summary and wrote post production testing results
• Communicated and presented weekly status updates to executive level management and stakeholders via .ppt and 4boxer reporting
• Maintained IT governance standards and audit compliance requirements for tollgates and checkpoints throughout the SDLC project phases
• Collaborated with business stakeholders to maintain project vision and managed vendor partnership to drive alignment with project deliverables
• Prepared Operational Readiness doc and worked with IT lead to execute release plan, wrote post release and product marketing docs

PROGRAM MANAGER 

Confidential, DALLAS, TX

Responsibilities:

• Engaged with Sr. leadership to understand financial and change management impacts to the organization pre-agile transformation
• Collaborated with IT leads to initiate, plan and execute new technologies customized specifically for agile use and data storage
• Worked with HR and management to map agile roles/responsibilities with existing employee skill-sets based on future technology project needs
• Created project matrix plan to facilitate application deployment schedule, employee training and phased department implementations
• Funding plan approved by C-level executives with a significant technology cost savings projected over next 5 year period

SR. PROJECT MANAGER

Confidential, FT. WORTH, TX

Responsibilities:

• Worked with senior department executives to create strategic plans to optimize department’s merger goals and objectives
• Reviewed and assessed a variety of confidential information to evaluate business scenarios and process models for revenue forecasting
• Conducted independent deep dives with senior managers, outlined sale’s processes to review and leverage strategies and opportunities
• Provided status reporting and appropriately communicated updates to all relevant department stakeholders within the broader organization
• Administrator for SharePoint and Wave databases, and created and maintained project plans utilizing Excel and MS Project

SR. PROJECT MANAGER/ AGILE SCRUM MASTER

Confidential, FT. WORTH, TX

Responsibilities:

• Measured PMs performance in planning, execution and delivery of in-flight technologies for flight crew and FAA technology obligations
• Performed quarterly project audits, completed dashboard monthly status reporting and by-weekly (KPI) metrics to executive review
• As Scrum Master, coached and trained project teams on agile methodologies, ceremonies and continuous iterative development
• Facilitated scrum meetings, worked with product owners on backlog grooming, sprint planning and creating effective user stories
• Coached teams on sizing (Fibanacci Sequence), understanding burn-down charts and best practices for achieving steady velocity
• Responsible for agile maturity assessments to ensure teams consistently applied all agile methodologies throughout the SDLC process

SR. PRODUCT MANAGER/OWNER

Confidential, FT. WORTH, TX

Responsibilities:

• Supported Digital Marketing, Mobile, Product Marketing & Merchandising, Revenue Management and Payment swimlanes
• Gathered business requirements, wrote and defined user stories, prioritized product backlog, reviewed and accepted user-stories
• Led IT teams through 2 week sprints/monthly release cycles and coordinated integrated product deployments with release manager
• As PO, managed web content to ensure presentations met AA.com’s approval standards for accuracy, logic, layout and optimal user experience
• Assessed business intelligence data utilizing Omniture for SEO improvements with marketing strategies and translating customer’s decisions
• Led fiscal budget and forecast planning for AA.com Product Planning Division and presented data to executive level stakeholders for approval
• Implemented six sigma lean process improvements, negotiated vendor contracts and performed technology audits for corporate compliance
• Initially led large infrastructure project, designed to revise non-modular legacy code base system and create a modern, digital platform across all customer facing channels utilizing technologies that leverage mobile devices, SSM’s and other smart devices

Sr. STRATEGIC SOURCING ANALYST,

Confidential, FT. WORTH, TX

Responsibilities:

• Researched supplier’s capabilities utilized MRI tools, (Gartner, D&B, Lexus Nexus) to vet supplier capabilities and past performance

• Led sourcing activities, including RFI, RFP processes for long and short-term supplier engagements and/or relationships
• Performed market analysis, worked collaboratively with corporate legal division to negotiate contract pricing, terms and conditions,
• Prepared Business Continuity and Succession Plans for Supply Chain Center of Excellence
• Completed Strategic Supply Chain Management, Tactical Procurement and Lean Six Sigma Green Belt program

BUSINESS ANALYST

Confidential, DALLAS, TX

Responsibilities:

• Initiated project requests, completed project charters, tracked allocated resources, and performed project kick-offs

• Responsible for creating BRD and FRD, created application designs utilizing VISIO and presented workflows to guide development process
• Developed test cases and led beta-testing efforts with external business partners to obtain feedback and integrate workflow changes as needed

SR. PRODUCT MARKETING/PROJECT MANAGER,

Confidential, SOUTHLAKE, TX

Responsibilities:

• Led a cross-functional team of 6 charged with content migration, design, workflow, application development and quality assurance

• Collaborated with stakeholders from various operational areas and offshore resources to manage all steps of the product management lifecycle
• Improved user adoption by engaging customers and improving the product based on feedback-loops and data analysis
• Presented communications and partnered with EMEA regional managers to coordinate customer training and product roll-out schedules
• Engaged with executive stakeholders to coordinate product readiness for transitioning customer support to offshore resource staffing
• Oversaw project budget, outsourced IT functions to reduce cost, t racked performance against budget through reporting and delivered project on time and under budget