SUMMARY:

• Meticulous professional with 12+ years of experience in as Software Process Quality Assurance, Process Consultant in ISO 9001:2008, ISO /IEC 27001:2005,CMMI Dev1.3,Project Analyst, Scrum Master, Business Analyst/ in Retail/E - commerce, Order Management, Engineering Product Design and Development, Health care, Banking Domain
• Extensive experience in writing Business Requirement Document (BRD), Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them to existing FSD, focusing on process flow modeling.
• Experienced in creating fish bone diagram by conducting detailed root cause analysis by categorizing the potential causes of a problem in order to identify its root causes
• Proficient in all phases of Software Development Life Cycle (SDLC).
• Experienced in extracting, transforming and loading data from OLTP and various sources into staging area and Data Warehouse
• JIRA,TFS Tools for requirements documentation, user story tracking
• Organizing Joint Application Development (JAD), Interviews, workshops, Requirement Elicitation sessions and Rapid Application Development (RAD) sessions with end-users/clients/stakeholders and the development group.
• Adept with different software development methods like Water Fall, Rational Unified Process (RUP) and Agile (SCRUM) Method
• Expertise on Six Sigma and ISO Leadership, CMMI V1.3 L3, Quality Auditing, Lean tools(Pareto, Fish Bone)

TECHNICAL SKILLS:

Methodologies: Agile, Scrum, JAD, RAD, SDLC, Waterfall.

Modeling & Analysis tools: UML (Unified Modeling Language) Rational Rose, MS Visio.

Office Tools: MS Project, Visio, Word, PowerPoint, Excel, Access, SharePoint

Databases: Oracle, SQL, MS Access, Toad, Tableau, Spotfire

WORK EXPERIENCE:

Confidential

Quality Management Business Systems Analyst /Project Manager

Responsibilities:

• Retiring the existing NCR tracking system, to cloud based solution Arena PLM.. Legacy systems had the data logged in the spread sheets, NCR data base, in line with ISO 9001-2008 .Worked with the teams on gathering requirements from three different locations, configuring the same in ARENA Quality.
• Configured Arena quality module with the requirements for Phase 1 within before the set timeline. Successfully deployed across all the 3 locations.
• Linking up the data with Item master, Approved supplier list and VIN#’s Creation of dashboards (KPI’s ) for all the three locations to be showcased to the Sr. Management.
• Created Project charter to kick off the project.
• BRD document, based on the requirement from the stake holders
• Requirements gathering and analysis from three different locations, BUS plants (GV, LA) and Battery unit at Burlingame, CA.
• Identified quality process steps specific to Battery and BUS units, in line with the Item master and supplier information.
• Communication matrix holding the communication across the team members.
• Risk register for tracking and mitigating risk and issue tracker for prioritizing the issue to be worked on.
• Coordinating JAD sessions with all the stakeholders and freezing the requirements for Phase-1.
• Able to accomplish the release for phase -1 with the set time frame.
• Tracking lesson learnt, best practices across all the team members.

Environment: ARENA PLM, Box, Zoom

Confidential, Redwood City, California

Business Analyst

Responsibilities:

• Documenting QMS requirements inline FDA ( 21 CFR 820 ), ISO 13485 of medical device and In vitro devices, quality system standards, transferring the requirements from JIRA to HP ALM.
• Responsible for the project scheduling
• Working with project teams on process improvement, by identifying the gaps, quality, velocity, defect tracking.
• Coordinated meetings; created meeting minutes; established and maintained internal and external stakeholders.
• Developed project templates. tracked risk, mitigation plan.
• Responsible for the deliverables (CRD, Requirement Management plan, Product requirements doc, Tech requirements doc) - design goals (DG).
• Prepared records of project activities, timely processing in and the delivery of required deliverables (Software development plan document, risk register, project plan).
• Gathered data w r t to the project, velocity, timeline, quality (defect analysis),.Root cause analysis using bar charts, pivot tables.
• Sharing best practices, lessons learnt, good documentation practices (GDP) across the project teams, as a process improvement initiative.

Environment: JIRA, HP ALM, MS office, Google docs, SAP Net weaver, MS Word

Confidential, Fremont, California

Project Coordinator

Responsibilities:

• Provide key initiatives in working with users in defining project requirements, Worked on creating project management plans, stakeholder holder register risk register, WBS-Work Break down structure
• Managed schedule by critical path planning. Crashing technique for meeting the schedule.
• Monitored the project as per QMS set by the organization. Conducted Project Management review meeting, show casing the progress, analyzing metric, identifying corrective and preventive actions.
• Assisted in presenting reports and analysis to help guide the management.
• Worked on creating project management plans,
• Assisted in development of training materials for new technology and process improvements.

Environment: Windows, MS Office, RUP, UML, Visio

Confidential, Huntsville, AL

Software Consultant (Process)

Responsibilities:

• Reporting directly to VP, Country Head @ Hexagon Capability Centre
• Worked with teams on Process Improvements for Major Complex projects, for BU Divisions, Process Power Marine, Metrology, Safety Governance and Infrastructure, Leica, Nov Atel
• Facilitating getting the work done without coercion, assigning, the work.
• Facilitating discussions, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Conducted retrospective games motivating the teams participate and voice their ideas on improvement & team bonding
• Designing measurement framework relevant for QA projects/Support Projects
• As a HUB, Sharing Best Practices, Lessons Learnt across all the Units of HCCI program, designing templates and guidelines for the projects, suggesting process improvement to achieve velocity, quality and delivery timelines.
• Organised scrum conference event, collaborating with onsite agile coaches of major business units of Hexagon. It includes best practices, Lessons Learnt units of HCCI. Conducted in two tracks
• Agile/Coach Leadership
• Product Development Practices

Environment: TFS, JIRA, Confluence, Version One, J.T.S(Jupiter tracking System), SVN

Confidential, Brea, CA

Project Analyst /Processconsultabt

Responsibilities:

• Facilitating and supporting all Scrum Events; Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
• Facilitating getting the work done without coercion, assigning, the work.
• Facilitating discussions, decision making, and conflict resolution.
• Supporting and educating the Development Team, especially with respect to self-organization, agile engineering, agile testing and incremental and iterative software development.
• Tracked lessons learnt, best practices, risk assessments from all projects into Organizational repository, process improvement to teams
• Trained project teams on quality processes and procedures of the organization. . Conducting trainings on W. B. S (Work Break down Structure Tool), and facilitating Project Leads and Managers on QMS..
• Scheduling Monthly Audits, preparing the Audit Report to Senior Management,. Raising Non Conformance in Non Compliance Tool and tracking it to Closure.
• Designed and Deployed WBS on Google Docs, offering project team members specific benefits of documenting/tracking Effort online, more flexibility on cloud, online storage, and shared, real time editing over the Internet. Reduces waiting time for the project team members to document the effort on daily basis.
• Revised Metrics Goals (Goals, UCL, and LCL) for Life Cycle Phases, Metrics for Organization. Consolidated Data for Agile Projects for last 3 years and 6 months, 2011,2012,2013,2014(6 months).

Environment: JIRA/MINGLE/Confluence/time tracker/WBS/Zoom ( Defect tracking tool),Sharepoint

Confidential

Project Analyst

Responsibilities:

• As a QE Engineer/SEPG documented the Quality management system that was utilized in the access control and Quality processes and procedures, templates, checklists and guidelines benchmarking the best practices of CMMI V1.2 L3
• Communicating directly to the Sr. Management personnel on administering updates, execution and results for every project in my territory.
• Participated in the Development of Internal Communication Plans to support Quality Initiatives of Lean Six Sigma, by reducing the rework, defect leakage %, Code Quality
• Tracked lessons learnt, best practices, risk assessments from all projects into Organizational repository, process improvement to teams.

Confidential

Responsibilities:

• Six Sigma Green Belt trained experience in quality engineering, lean manufacturing and product/process design.
• Deliver quality enhancements to proactively address problems and improve product quality, manufacturing flow, customer satisfaction and bottom-line results,using DMAIC
• Executed and Presented project on “Reducing the Defect leakage % from 8 % to 5 %”.

Confidential

Business Analyst

Responsibilities:

• Involved in requirements review meetings with product owners, Business analysts, Application development teams and cross-impacting teams.
• Liaison for the project's technical, functional and non-functional teams .
• Manage Project status and deliverables and keep all the parties at the same level of understanding and knowledge.
• Create project communication models for each client to improve status reviews with stakeholders and teams.
• Reviewed Business requirements document and supporting documents to understand requirements in scope for each enterprise release.
• Worked in the agile development methodology with frequent changing requirements and adding newer items to scope.
• Involved in sprint planning discussions with application development team and business analysts to priorities scope items for sprint iterations.
• Involved in identifying and drafting high-level user stories
• Participate in weekly team meetings to discuss timelines, milestones, and deliverables and provide status updates.

Environment: details: Flex 3, Spring, Hibernate, Apache, Share point

Tools: CVS, MS Project, Zoom

Confidential

Software Quality Engineer

Responsibilities:

• Conducting SQA reviews, Facilitating Internal Audits., CAPA, Management review meeting.

Tools: Share point /SVN/MS Office/JIRA

Confidential, Arlington heights, IL

Responsibilities:

• Standardized software processes and practices in line with ISO 9001:2008, ISO 27001:2005
• Assessing the current practices to understand the gaps in line with ISO 9001:2008
• Conducting training among the teams at project levels on QMS, documentation and internal quality audits
• Developing QMS documentation such as project plan formats, checklists and guidelines etc.
• Conducting software project audits in line with audit plans and configuration management plans. management review meetings.
• GAP Analysis, implementation of QMS at Confidential for CMMI Dev L3 V1.3.
• Facilitating, training the members of the project teams in line with the processes of the organization.
• Conducting SQA Audits, SQA Assessments and Quarterly Audits for the assigned projects, status Updates to Sr. Management

Confidential, NYC

IT - Quality &Compliance analyst

Responsibilities:

• As a Business Project Analyst, analyzed, reviewed and documented the requirements of a project throughout its lifecycle..
• Created IT development requirements for new workflow ticketing system, resulting in significant efficiency and productivity in service requests, incidents management, using ITIL practices
• Created business requirements for multiple IT development projects and facilitated project management between business managers and IT development teams.
• Streamlined clerical work processes and mapped then into the new system.
• Prepared BRD’s (Business Requirement Documents) supporting documents, containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements
• Documented and delivered Functional Specification Document to the project team.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization
• AML, Risk case Manager, for SAR(Suspicious Activity Reporting, centralizing and consolidating regulatory compliance and corporate security.
• Maintained best practices for managing program quality, performance, and Delivery timelines