SUMMARY:

• Results oriented professional with significant experience in business and operational development.
• Respected change agent, capable of critically evaluating and responding to rapidly evolving technical requirements in a fast paced environment.
• Dependable, thorough and well - organized planner with the ability to make sound business decisions in a stressful and unstructured environment.
• Excellent Communicator, leveraging technical business and financial acumen, to communicate effectively with top executives and their respective teams.
• Expert in Agile and waterfall project management methodologies.
• Able to manage large project teams, and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Enterprise advocate and trainer for Agile methodology.

EXPERTISE AREA:

• Interacting with project staff in a way that builds confidence and conveys team work.
• Ability to bring projects in on time and within budget.
• Confident in making decisions that will likely have a large impact on organizational objectives.
• Ability to motivate, coach, counsel and train staff.
• Capable of maintaining an environment of openness and trust.
• Possessing managerial courage.
• Knowledge of team management principles and techniques
• Can think progressively while working in a variety of roles.
• Remain calm under pressure.
• Strong analytical and reasoning skills.
• Ability to work with all levels in the business
• Display a can do attitude.

Confidential, Rancho Cordova, CA

IT MANAGER-PROJECT MANAGER/SCRUM MASTER

Responsibilities:

• Trained, Coached/Mentored a cross functional team of 30 resources to deliver quality products
• Utilized Agile Scrum practices to help the team increase their velocity
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues.
• Develop formal tracking and reporting and processes for all IT Projects.
• Directly responsible for management of 1 Project Manager/Scum Master while acting as a matrix manager for large team of developers and quality assurance engineers.

Confidential, Rancho Cordova, CA

SR. MANAGER IT PROJECT MANAGEMENT/SCRUM MASTER

Responsibilities:

• Responsible for facilitating, managing and monitoring an enterprise-wide program to rationalize & converge 6 different Java applications and technologies into a common architecture generating $200M annual revenue. At the height of development this two year program involved up to 11 teams, with 115 people including Architects, Senior Java Engineers, Quality Assurance Representatives, as well as Project Managers/Scrum Masters. Managed project via MS Project and Version One, Excel, Visio and presented weekly PowerPoint updates to Executive Team. Project was lead via Agile Scrum methodology.
• Manage Platform Resiliency Project saving multiple fortune 500 clients.
• Responsible for ongoing prioritization and cross team dependencies within the organization working directly with Product Owners, Technology, Executive team and stakeholders. Successfully negotiate bi-weekly meetings with the Senior VP Product Management, and VP of Technology on resource allocation in an effort to focus on the right enhancement mix with along with technology upgrades to ensure client satisfaction and revenue growth.
• Enterprise Agile coach and trainer. Developed training curriculum that was catered to each business segment utilizing Mike Cohen Scrum Training as the footprint.
• Obtained Senior VP level sponsorship of the training curriculum, allowing the Enterprise PMO group to focus on other standards. Partnered with Executive VP team for sponsorship and training approach. Spun up approximately 10 Scrum teams, and mentored 4 individuals in remote locations.
• Voting Member Change Control Board
• Led 4 Scrum teams simultaneously facilitating estimating, planning, retrospect’s and daily stand up’s. Assist Product Owner with documenting User Stories, and acceptance criteria as needed.

TECHNICAL IT PROJECT MANAGER/SR. IT PROJECT MANAGER /SCRUM MASTER

Confidential

Responsibilities:

• Led a very talented Agile team to develop the leading Fraud/Risk Reporting Product. Using Scrum methodology, managed daily stand up meeting, weekly estimation sessions, weekly product demonstrations and retrospect’s, as well as track issues to resolution using Version One tool. Mitigated risks ongoing, brought budget and risk concerns to executive team for awareness.
• Managed 2 Major Application Platforms supporting $65M dollars a year in revenue.
• Developed the first internal training for Agile Scrum for Confidential. Trained 4 teams in Scrum, mentored and developed 6 PM’s for their new Scrum Master roles.
• Led up to 6 Agile teams, through all agile ceremonies on a weekly basis. Facilitated daily stand up’s, weekly estimation and planning sessions as well as retrospects.

Confidential, Mather, CA

PRODUCTION SUPPORT MANAGER/PROJECT MANAGER

Responsibilities:

• Manage vision definition, requirements, testing and implementation of small enhancement projects totaling developer time of 40 or fewer hours, and larger projects on an as needed basis
• Established process for approval and review of software enhancements with key business partners resulting in a cost avoidance total of $45,000 in the first 4 months after implementation.
• Established weekly and monthly meetings with key business executives to review and prioritize enhancement requests.
• Partnered with internal auditor documenting and gathering needed artifacts for SOX audits.
• Ran day to day operations of IT staff for the internally developed Servicing Application.

Confidential, San Andreas, CA

TAX TECHNICAN

Responsibilities:

• Established new application fee and process for business licenses, recovering approximately $15,000 of lost revenue annually.
• Established interdepartmental processes to enforce the business license ordinance, which is expected to gained $21,000 additional revenue for the first year, then $10,500 a year thereafter.

Confidential, Rancho Cordova, CA

PROJECT MANAGER

Responsibilities:

• Managed the development of numerous projects and operational change initiatives on a simultaneous basis.
• Managed the scope, schedule, cost and Operational Readiness of the projects according to annual department initiatives.
• Raised efficiencies by creating and implementing set testing procedures for all Project Managers utilizing a Specialized Billing Application.
• Managed a $5MM project that was a part of the Finance Departments strategic plan that would reduce labor costs by $1MM annually over a 2.5 year period.

BILLING ANALYST

Confidential

Responsibilities:

• Managed a base of customers that billed $60MM dollars annually.
• Analyzed and implemented new contracts. Researched billing inquiries as well as produced customized reports.
• Received a letter of accommodation for efforts taken in renewing a $25 MM a year contract.
• Commended for the ability to prevent a $10 MM a year customer from disconnecting their services.