SUMMARY:

Technology and business driven IT professional with over 16 years of hands - on experience in leading companies through successful projects. Ability to contribute knowledge gained from successful implementations, well managed technical and business operations, and best practices from numerous industries and environments. Expert on bringing the benefits of technology to solve business issues while managing costs and risks. Demonstrated capability in providing strategic direction and consulting to organizations. Accomplished strategic initiatives while maintaining tactical operations. Recruit, develop, motivate and retain diverse staff, structuring them in teams that deliver results.

TECHNICAL SKILLS:

• KPMG LINK, Oracle HRMS, Clarity, JIRA, Confluence, Track IT, Perforce, e-track, Visio, Excel, MS Project
• SAP (SD Module), Impact Encore, Siebel, JDE, Showcase Query Tool, Bartender UCC128 label requirements expertise, EDIFECS Specbuilder, EDI Mapping (Gentran NT and Unix Environments (ANSI X12, EDIFACT), Vantive, Dun & Bradstreet Marketplace Tool
• Working knowledge of ecommerce and communications services and products, including Value Added Networks (VANS), ecommerce, retail supply chain management, logistics process, EDI Standards, Pharmacy Industry Software Development and Testing Standards
• Working knowledge of software testing and software development methodologies (i.e. Waterfall, Agile, Scrum)

PROFESSIONAL EXPERIENCE:

Senior Program Manager

Confidential

Responsibilities:

• Mobile Business Program Management for CCER (Commercial Card Expense Reporting) Application.
• Led Project team and managed all activities for highly visible projects under the program. Led software development initiatives as well as process improvements in the Mobile Dev. Team. Worked with Mobile Development and Business Teams to streamline required application changes.
• Established Mobile Team Device Library Process and built a central information repository for the team, a site containing all required materials regarding available library of needed devices along with check in and check out processes. Established relationships with external vendors to supply team with required demo. and purchased devices.

Senior Program Manager

Confidential

Responsibilities:

• Managed an implementation team of over 50 members and successfully launched a new global relocation system, KPMG's LINK, which is now helping Cisco provide a more seamless service to employees as well as improvement in cost management and compliance.
• Achieved cost savings of over 500K per year in Operations that will result in overall + $5 million ROI.
• Followed project management methodology to deliver as per outlined project and SOX governance guidelines. Served as a subject expert matter on Technical Systems Implementations and Strategic Program Management to the Cisco GBS (Global Business Services Organization). Established a program roadmap to shape future needs for the organization for the next five years.
• Led a cross-functional team (HR benefits, staffing, compensation, global employee experience, payroll, finance, tax, legal, IT, engineering, procurement, SOX Compliance, InfoSec, Data Management) and third party mobility vendors (Fragomen, Cartus, E&Y, Graebel amongst a few) spread across North America, EMEA and APAC. In collaboration with analysts, defined gaps and mitigation strategy, accessing risks and assisting with requirements definition when needed, including testing specifications.

IT Project Manager

Confidential

Responsibilities:

• Managed 3 technical project teams including the external developers and vendors and worked with the CDC team to prepare the technical systems for the 2012 Flu Season Supply Chain Processes and Order Fulfillment.
• Managed EDI and SAP Technical Implementations. Followed strict regulatory compliance processes as per pharmaceutical industry standards. Provided consulting and recommendation for IT process improvements to enhance project development methodology across global IT.

Senior Program Manager

Confidential

Responsibilities:

• Led Implementation and Delivery of EA’s new digital platform, providing strategic context, direction and leadership to the teams involved. Monitored project execution plans, resource deployment and overall coordination efforts to ensure projects are completed on schedule and to budget;
• Launched Origin - EA's new direct-to-consumer gaming platform that launched in June 2011.
• Managed delivery of projects for the Origin program for all tracks: development, infrastructure, reporting, ecommerce, non-ecommerce, and customer experience.
• Led the UAT for FIFA12, certified the game for online readiness. Worked with four globally spread development teams and cross-functional teams (finance, tax etc.) on testing and certifying the new ecommerce features for the Origin product, FIFA 12 as well as payment methods readiness for Virtual Currency offering within the digital platform.
• Led the Infrastructure track to provide required hardware platform for game deployment: FIFA 12 PC and Online Upgrade of a new Star Wars Game Release.

Creative Interactive Producer and Product Director

Confidential

Responsibilities:

• Managed multiple website development and interactive digital campaigns simultaneously.
• Documented and defined project requirements
• Created detailed Business Requirement documents including Functional Specifications and use-cases
• Delivered digital products and mobile applications and developed roadmap strategy for future developments
• Built products for online conferencing and webinars
• Led online advertisement integration with tools such as ADTECH's solutions to manage, serve and report on online advertising campaigns - including display, video and mobile formats, ON24 (Virtual Conferencing)

Senior Program Manager

Confidential

Responsibilities:

• Drove the vision and strategy for ecommerce programs for Confidential global online stores worldwide, launched Norton’s consumer subscription technology enhancement that generated over two billion dollars in revenue from the online platform used by over 35 million subscribers.
• Partnered with regional business owners and cross-functional teams in globally spread Confidential regions (EMEA, APAC, MEA, NAM) on complex ecommerce projects managing an offshore team of engineers.
• Managed multiple, complex projects ranging from UI - implementing the new features on the storefront to back end functionality enhancements such as proper incoming product recognition during customer renewal processes of Norton security products.
• Rolled out new features across all international stores that resulted in online revenue increase and improved customer experience. Led subscription programs and managed various testing efforts (A/B testing). Used the results of tests to further shape the direction of program enhancements. Used customer and user feedback and competitive analysis reports to identify new product enhancements. Managed a third-party platform and directed the necessary feature enhancements for all future releases.
• Coordinated and monitored the scheduling, and technical performance of various ecommerce projects and prepared proposals, plans and specifications. Conducted project meetings. Translated business requirements into product specifications and built a product roadmap to deliver per set strategic and financial goals.
• Ensured adherence to master plans and schedules, developed solutions to program problems, and directed work of incumbents assigned to program from various departments as well as external vendors.
• Owned Payment Methods Options for all stores and helped reach more customers worldwide by working with various countries payment processors and adding new payment methods to the stores.
• Worked on Digital River Platform and managed all technical enhancements and partner integrations.
• Managed the QA and UAT efforts including writing test plans and creating and assisting with creation of test scripts. Ran UAT sessions, coordinated testing efforts. Led post launch live testing sessions to verify quality of rolled out features in the live environment across all global regions.

Senior Lead Product Manager

Confidential

Responsibilities:

• Product Lead for Mobile Virtual Network Enablement platform, delivering end to end solutions to companies like Disney, ESPN, Sprint, Vonage and more.
• Authored Functional Requirements Specification documents to capture the system implications of the business requirements for Siebel CRM Implementations.
• Developed new products and services and acted as a product/process manager for the Customer Service Applications.
• Served as a subject matter expert in one or more areas of the Visage Platform: Customer Experience, Operations & Interfaces building new features for the Siebel CRM.
• Developed various Service Oriented Architecture (SOA) Opportunities for a company’s platform enhancements and coordinated with various vendors, negotiated contractual terms. Among evaluated solution providers: Oracle, BEA, IBM, Sonic and Fiorano. Worked along with Architects to build new products and solutions for the company. Championed the next generation SOA platform.
• Presented product strategy to company leaders. Worked with architects, engineering and user experience to assess value, feasibility of product features.

IT Operations Manager

Confidential

Responsibilities:

• Developed strategy and supporting projects for infrastructure, marketplace relationships, customer collaboration, e-procurement and intranet improvements, resulting in new retail and D-2-C sales of $400M in first year and reduction of $52K in annual chargebacks.
• Managed the roadmap, direction and scoping of all CRM (Siebel) and ERP (SAP) projects.
• Created project plans, test plans and test cases and worked with the cross-functional team to deliver the best features for Siebel and SAP Implementations. Conducted Project kickoff meetings and checkpoints to monitor project progress.
• Managed ecommerce systems and established, maintained and upgraded trading platform and led enterprise-wide system integration projects for all Siebel and SAP applications enhancements. Worked with fulfillments systems and inventory management systems and consulted Operations, Customer Service and Warehousing Departments to fulfill the supply chain orders.
• Managed the Help Desk staff and processes, procurement of computer software and hardware, authoring SLA and procedures documentation
• Managed performance and availability of the infrastructure including physical and virtual systems, networks, applications and databases, analyzed network behavior, ensure infrastructure was supporting application delivery

Manager

Confidential

Responsibilities:

• Managed and grew ecommerce team and E-business from 10 to over 80 business trading partnerships.
• Created various new specifications for Siebel and trained Ecommerce staff on various E-business-related tasks and operations. Maintained project roadmap.
• Resolved all EDI issues between Gentran NT/GIS mapper and ERP and CRM Systems (SAP, Siebel, Impact/Encore (Syspro) and third party applications).
• Fixed broken processes and resolved issues between the technical group and the business operations: warehouses, Operations/logistics, Retail and Customer Services, Marketing and in turn improved the overall Supply Chain process flow and retail compliance program for the organization.
• Developed e-Business strategy for retail supply chain operations and managed development of ecommerce websites.
• Planned and directed implementation of the full suite of business application software across various platforms, including SAP, JDE, Syspro Systems (former Impact) among a few.
• Successfully negotiated major contracts and agreements. Managed partner relationships, identified and selected vendors
• Closely worked and complied with mandated processes and requirements of major retail trading partners (Walmart, Sears, Target, The Federated Stores and many others).

Consultant/Sr. EDI Program Manager

Confidential

Responsibilities:

• Managed wide range of EDI related projects including migrating interfaces for clients from legacy systems to new global system, creating new extract layouts based on customer EDI requirements, mapping existing flat files to standard EDI or flat files and standard version upgrades.
• Served as project manager and liaison between customers and client on specific EDI projects, including coordinating initial requirements gathering sessions, completing extract analysis, mapping sessions, testing, QA, implementation and final documentation.
• Performed analysis on transportation, logistics, brokerage and/or warehouse requirements.
• Implemented various clients enabling operations team to significantly lower time and efforts in extracting and inputting data from/into existing systems.

Product Specialist

Confidential

Responsibilities:

• Collaborated with senior management team to crystallize B-2-B product vision. Managed product releases and monitored product performance. Managed product plan and led product rollout teams. Created product specifications and documentation.
• Drove product requirements, roadmaps and set product priorities, serving as a primary contact for all network and back office processing issues. Analyzed and derived solutions for post release discrepancies. Produced product requirements documents, product collateral, training material and various reports. Defined product requirements and managed product lifecycle.
• Worked with product development team to deliver products that conformed to business requirements in a timely fashion. Supplied marketing team evaluation of market trends, conducted market research and assisted in product positioning and messaging. Compiled product functional specifications and product documentation.
• Launched new product strategy vision to improve business flow and maximize operational efficiency.
• Launched new XML development initiative. Implemented new EDI/XML back office engine along with new data processing techniques to increase scalability and reliability.
• Project managed several large business development accounts such as Confidential.

EDI Operator

Confidential

Responsibilities:

• Responsible for business analysis, data mapping, testing, coordination and operations of Electronic Data Interchange communications with Utilities. Installed Gentran Server and Client, created maps, added trading partners, created trading partner cross-reference tables, set up communication with trading partners and validated incoming and outgoing data.
• Developed project plans and defined milestones for cross-functional teams.
• Analyzed EDI requirements, tariffs and guidelines. Created Project Requirements Matrix.
• Performed daily operations and served as liaison between Value Added Networks and Trading Partners to improve business productivity.
• Played active role in XML development initiatives.
• Researched and collected system requirements from internal/external sources and designed specifications for EDI communication as well as various project documentations.
• Created mapping and testing guidelines, application integration guidelines and database specifications
• Performed unit and full integration testing, performance, and various other types of SQA testing.

EC Implementation Specialist

Confidential

Responsibilities:

• Setup new retail and vendor clients to transmit and process EDI transactions via QRS Web and VAN Products. Extensively researched EDI and dataset and connection problems. Identified mapping errors and setup send/receive usage per customer specifications. Processed and analyzed EDI data including: 850, 860, 856, 810, 204, 990, 214, 210, 997.
• Helped clients install, troubleshoot and work with various web applications.
• Consulted vendors and retailers on EC standards, Electronic Commerce, communication issues and Supply Chain Processes.
• Designed and implemented Carbon Copy migration project to migrate CC feature from Stedi to IBM's VAN.
• Implemented and trained vendors on new products.
• Viewed DI Error reports and resolved various problems related to EDI.
• Performed ad hoc and beta Testing. Identified software problems, wrote Bug Reports and recorded them into Bug Tracking Database. Participated in testing different internet-based software applications including Quickstep and Passkey - stand-alone build applications.