SUMMARY:

• Dynamic Executive Business Program Management Professional with 15 - years of successful experience in business process management BPM through Research-Analysis, business requirements development, Confidential / Confidential budget development negotiations, Budget tracking, project management and delivering business solutions.
• Direct experience creating & capturing new business with the US Government using FAR-DFAR contract compliance methods and establishing their payment methods.
• Possess 10+ years’ experience working as a Program Manager in enterprise level companies under PMO and developed, maintained and managed Confidential & Confidential $100M+ Budgets for large and complex Data Center & Telecom Switch sites construction build out projects and provided project management services to achieve project deliverables for enterprise clients such as Blue Cross Blue Shield, Sears Holdings, Confidential, FedEx, IBM-Qwest, Bank of America, Wells Fargo, First Data, MBNA, Bank of Tennessee, Lincoln Snacks, Costco, Hewlett Packard, Essilor, American Honda, Goal Financial,, Bass hotels, Starwood Hotels State of Iowa & Kaiser Permanente.
• Achieved Highest possible ROI through technology implementations through recruiting, Training, supply chain management, procurement, Purchasing, Buying, and Performance Improvement in customer experiences in telecom, banking, financial planning and Analysis services, mortgage, student loans, legal, property, casualty Insurance, healthcare insurance, Pharmaceutical & Pharmacy, integrated retail product fulfillment, web development, auto Loans, travel, hospitality, computer Hardware and software, Telecom, Oil and Gas, Power and Energy.
• 10+ years of experience in Marketing, Business Development, Project-Program and Operations Management, Strategic Planning, Contract Negotiations, Vendor Management, Resource Management, Team Leadership / Motivation, Presentations, Metric Analysis and Reporting, Customer Relationship Management, Strategic Partnerships, Risk Management, Cost Reductions, Issue Resolution, Internet-Online Marketing, Online Media, Online Advertising, Digital Media, Digital Marketing, SEO, E-Commerce, SEM-Search Engine Marketing, Video and Print Media Productions.
• Managed Programs portfolio of SDLC for complete bundles of Voice, Data and high speed internet services to telecom clients such as Nortel, AT&T, Qwest and Sprint.
• Developed and executed activities related to end-to-end Project Management, including assigning and monitoring PMs to projects, estimates, scoping and requirements gathering & prioritizations through cohesive team approach.
• Maintained a 40% controllable income for 19 Insurance Platform (ALIP) healthcare client contract totaling $8.5M.
• Proactively monitored, managed and reported on execution of deliverables for multiple concurrent projects.
• Supervised project elements achieving valued deliveries, financial planning, financial Analysis, accountability and customer end-user cohesion.
• Assembled resources and monitored progress aiding in the completion of projects within tight contractual parameters.
• Developed estimates for project work orders that were signed off by clients indicating project acceptance
• Managed project financial Planning & Analysis, working closely with developers and Business Analysts made adjustments and tracked target budget Earned value management system.
• Performed the process improvement of Statement of Work and contract creation to secure new and follow-on work.
• Liaised between clients, internal leadership and legal departments to get SOW’s through approval and signoff. Established strong relationships with each client resulting in new projects and increasing consulting revenues.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, California

Acquisitions, Construction Development & Project Management

Responsibilities:

• Identifying, Selecting, Acquiring, Developing and Rehabbing Profitable Residential and commercial Real Estate Land and existing buildings for Development, Redevelopment of fixer upper, REO, short sale, Foreclosed Real Estate Assets and adding square feet in high housing demand markets across California which is a very lucrative & fast moving market for commercial buildings and single family homes.
• Identifying and selecting Licensed Architects, Civil, Structural, and Electrical, Mechanical and Plumbing Engineers and Licensed General Contracting firms to provide construction services for both residential and commercial properties from the ground up throughout southern California.
• Act as the primary and back up support in the Sales Management Department for managing customer tactical issues for customers and Group’s internal requests.
• Manage the Customer Focus Teams and the internal and external vendor and customer contract negotiation process.
• Developed Solutions and responses to address customer and vendors problems and requests.
• Worked independently under limited direction with cross-divisional resources to develop solutions for an extensive range of complicated problems.
• Performed project leadership role to develop and implement new policies and procedures in collaboration with senior Group’s personnel on significant issues requiring coordination across organizational lines.
• Possess Current above 10% CAP rate off Market Mixed Use Real Estate Development Projects Knowledge

Confidential

Risk Management

Responsibilities:

• Applied knowledge of all State, Municipal and Local regulatory requirements including CFR & OSHA and managed $11M Confidential budget Portfolio for Data Center & Telecom Switch sites construction build outs & 911-facilities HVAC Infrastructure projects roadmap with $163-Million ROI benefits to customers.
• Ensured timely and effectively installation, integration configuration, administration of voice engineering framework & technologies with Siebel application server including SIP Server, GVP ( Genesys Voice platform ) for Inbound-Routing and CRM integration of IVR, CTI, call routing, ACD and PBX configuration for the call centers & POS data analysis projects for Forever 21 & DuPont Displays.
• Managed design, manufacture and startup of power & energy projects including overall system design, customer site Mechanical, Electrical and Plumbing Design engineering drawings drafted in AutoCAD and Revit, assembly and fabrication drawings, Commissioning, Architectural Lighting Design, Sustainability, Low-Voltage Systems, Design Build, Energy Optimization, Dry Utilities, Building Systems Evaluation, bills of materials and specification compliance incl. Budgets & Legal contracts approvals.
• Used Clarity, MS-Project corporate performance management software to bring together KPIs, financial budgeting, planning, consolidations, analytics, project cost control, Scorecards and dashboards for Prosci & Adkar change management results for all developments.
• Used diagnostic processes and analytics to help business leaders enhance their capacity to assess and change management through using Adkar Change Management methodology processes.
• Coordinated with senior management in developing balance score cards and key performance indicators, improvement plans, and tracking plans, with overall business objective to improve employee performances. Developed & launched Wireless mobile Monitoring application development services for mission critical customer facilities providing security authentication coverage for their data centers with 500+ servers using waterfall methodology and implemented VM Ware technology in data centers for virtualization using agile SCRUM PLM methodology.

Confidential

Responsibilities:

• High visibility role to executive leadership and accountability for strategic business, technology and organizational programs and as a Program Manager translated the needs of the leadership team of customers into a program achieving the desired goals & objectives.
• Developed Strategy to Translate & Transform customer business facilities including HVAC, data center Electric & Solar Energy, Power & Power Back-up requirements into SOW of products Procurement Strategy, supply chain & Six Sigma functionality integration methodology to maximize business efficiencies.
• Managed Data Center build-out from scratch in with monitoring and controlling design process & construction development processes.
• Ensured timely and effectively installation of SOA based web logic Application Server configuration, administration and voice engineering framework & technologies such as SIP Server, GVP, Outbound, Routing and CRM integration IVR, CTI, call routing, ACD and PBX applications integration for the call centers & Point-of-sale data analysis projects using Siebel, UCCE, UCCX

Confidential

Responsibilities:

• Drove the implementation of Power Systems Infrastructure programs through collaboration with Technology, Engineering, Operations, Data Acquisition, Statistical Research, Call Center, and achieved maximum ROI and been awarded a maintenance-upgrade Contract from City of Los Angeles for $2.5M/year for 5-years.
• Used MS-Project Server, Clarity PPM to track planning, budget, costs, schedule, Critical Paths & status reporting on projects progress, created Business Process Management and Improvement plans.
• Provided full turnkey deployment services using Strategic service partners & industry leaders such as Emerson, Eaton, APC and many other related companies.
• Researched & managed projects starting from projects scope, schedules, staffing, financial solution design, Hardware & Software execution, controlling, closing, Issues-Risks management, KPIs and Communications plan management for several departments for data center migration and data warehousing projects.
• Developed & managed project plans, defined deliverables, key milestones & critical path & facilitated business configuration planning with stakeholders.
• Identified needed resources for projects, defined, assigned project roles & mitigated project issues, dependencies, constraints, and risks.
• Developed project outcome success measures, balanced project schedules, scope and budget & renegotiates with program and stakeholders as needed.
• Established project methodologies, communication plans, improvement efforts and developed implementation recommendations.
• Managed the Upgrade of the entire Power Back up system at the City of Los Angeles Police Department Facility.

Confidential

Responsibilities:

• Managed Data Warehousing/OLAP projects for Business Intelligence objectives to achieve multi-dimensional analysis on sales, marketing & financial data per business requirements. Projects involved Data security analysis, Data extraction and transformation & loading, data warehouse development, automation of different security processes, generation of OLAP cubes & complex multi-dimensional analysis with MDX. ULTIMUS Workflow, SQL Server ORACLE, Data Warehousing/OLAP Business Intelligence & IT process improvement management functions.
• Ensured service delivery meeting or exceeding customer requirements & expectations maintaining SLA's for timeliness, quality, creative problem-solving and intensive operational Key Performance Indicators (KPI) variance analysis, remained responsible for design recommendations, development, preparation, analyses and partnering with the business security s stakeholders to researching KPI variances and Compiled monthly& Quarterly Business review presentations for stakeholders senior management.
• Resource planning, Risk assessment and value engineering Claims & impact analysis and recommendations on Clause 14 submissions w/detailed CP breakdowns.
• Created & published weekly/monthly/quarterly executive reporting to measure data center build-outs, SDLC Development, migrations & transformations activities progress & identified opportunities for service improvement & cost reductions with sub-vendors on long term contract negotiations.
• Achieved metrics by soliciting, aggregating and editing inputs from 10-40 individual contributors, managers and executives and updated quarterly scorecard processes by soliciting, analyzing and synthesize quantitative surveys from 10-15 team leaders and monitored the consistency and summarize the patterns of PLM with onshore & Global Offshore teams.

Confidential

Project-Program Manager

Responsibilities:

• Program Management, Operational excellence, Risk Management, Remote Teams Mgmt.
• Under the Guidance of DVP, VP & Program Director drove & managed $14M Financial Budget portfolio for SDLC projects roadmap with $130-Million Products Fulfillment Benefits to Marketplace ( Fulfillment by Merchants & by Sears level along with a high priority CCN Outsourcing Pilot Project RFP for $4M as well as a Salesforce.com CRM implementation project for $2.5M ensuring business systems requirements gathering & validation, Business analysis, proposing Infrastructure including Cisco UCCE, UCCX, Linux, Windows, Net app cost solutions to solve business problems, achieve business objectives to further increase customer-loyalty & higher retention metrics.
• Responsible for assessing business requirements for salesforce and other applications and responding with appropriate technology, ensured the operational readiness of systems and definition to corporate standards and extensive data cleaning/scrubbing and data mining experience required for the projects
• Managed large Ecommerce initiatives (B2C) Scope of activities was diverse from managing budget of multi-million dollar demand & supply of products Procurement & fulfillment management projects to being involved in the technical architecture decisions affecting the company’s ecommerce strategy. Successfully implemented some key website features and helped select strategy to enable Sears-Kmart content to be ranked at top of major commercial search engines. Supervised a team of 18 multi-level professionals, 8 local & 10 Global offshore team lead engineers with Sears Holdings India to increase ROI. Researched & managed related documentation changes to completion.
• Provided strategic vision for Data Center Transition, transformation & integration of business solutions to maintain flexibility, reliability, and scalability within project scopes of single sign-on, single pool Inventory, products demand Procurement & supply fulfillment Strategy optimization, Day Specific Shipping Delivery Promise, Pick-a-day functionality, Return Process Automation, pricing Alert Enhancements, customer loyalty-retention, Auto-Refund & obtained financial budget & legal approvals.
• Lead pricing strategy and pricing optimization to drive GP improvement, developed strategic initiatives to drive top line growth based on customer data analysis and participated in identifying dependent and independent variables to develop goals, expected outcomes and desired results using PM Toolkit tracking Action Items, Risk Logs, Status & Burn Reports.
• Identified & assessed new initiatives to determine the work effort and estimated necessary time & cost to completion for SOA based SaaS & Cloud centric projects for hosted IVR applications for market place merchants & customers.
• Defined Roles, Resources and Infrastructure for successful online pharmacy BI-DW project implementation for fulfillment with HIPAA Compliance governance & performed complete business analysis by gathering business requirements, project vision, risks & scope.
• Worked with management members to understand project and health Insurance business priorities for Pharmacy Fulfillment Project, managed to meet project milestones, and supervised development schedules on time and under maximum allowed financial budget.
• Maintained Governance on Baseline holistic program/project costs & compared them to actual project costs after implementation.
• Used Data Flow & object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis tools & techniques.
• Prepared final program/project report to compare scope, timing, schedules and cost to original baselines. Established and measure program/project KPI’s. Perform program closeout tasks once final project report has been signed off by sponsors & Stake holders.
• Tracked Marketing, Performance Improvement & Customer Experience metrics. Ensured Adkar Change Management methodology effectiveness and achieved 23% cost reductions across the board.

Confidential, Chicago, IL

Project-Program Team Lead

Responsibilities:

• Researched, analyzed, managed & coordinated, status reporting and stability of project oriented work efforts for several data analysis, software development & integration projects across the board related to NGEN ( NextGeneration Portal Application for Obama Affordable Health Care Act Reform to increase Key Performance Improvement Indicators ( KPI )and Customer Experiences for BCBSIL operations in 5-States, IL, OK, TX, NM, MT.
• Blue Cross Blue Sheild in Chicago Headquarters was facing a challenge of 15-minute hold time on calls from 5-states and 5-Million subscribers. Provided 50% reduction on the hold time durations by developing a single sign on portal with integrating over 3-dozen applications and databases.
• On the Affordable Care Act implementation, I Partnered with Senior Managers, Project Managers and Team Leads in establishing regulatory HIPAA & HL-7 compliance strategy, goals, and objectives, and contributed to the operational management plans formulation and execution with onshore & offshore SDLC teams and calculated ROI at Program level for databases such as DB2, SQL, Oracle and JDE consolidation.
• Provided Contract Administration services for Healthcare Compliance and Operations department. Drafted contracts on behalf of Senior Directors for industry specialists and members of the health care community, including project sponsors and independent medical education agreements. Ensure NACHA-PCI compliance with strict industry Security standards and correspondence between BCBSIL, hospitals, Pharmacy and provider Doctors clinics.
• Researched 900+ Requirements throughout entire Enterprise applications & identified 100+ dependencies &mapped interfaces at PMO level to develop RFP with effective technical writing to build single-view wire frames, system & applications to decrease IVR hold time for call centers & used PM Toolkit to track Action Items, Risk Logs, and StatusBurn Reports to achieve customer satisfactions, loyalty & retention target ratios.
• Maintained liaison between application development and 9-Data Center infrastructure deployment teams, Coordinated project planning & management review meetings, assisted project Team leads with cross-functional collaboration, financial analysis and customer/partner interaction communications management, building and implementing new services, resource acquisition and managed project plan with effective scope, time, budget, quality, defined deliverables, key milestones & critical path in Cisco, Linux, Windows, NetApp. Capacity planning & development processes.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, Identifying resource needs, performing quality review and escalating functional, quality, timeline issues appropriately.
• Managed projects of Data & call Centers build-out & upgrades with Cisco Service providers and helped implemented Cisco UCCE/CVP technologies such as Cisco UCM, CVP, IPCC, Unity, ICM and related contact center hardware and VoIP software solutions including integration with Polycom video Conferencing services.
• Managed Data Center Relocations and took over Support of Transition and Transformation projects for clients using IBM i-Series servers including AS/400 and its Security, Automation, Backup Recovery procedures using with MS System Center Operations Manager (SCOM).
• Collaborated with diverse groups and individuals to motivate & influence strategic planning & execution to effectively managed client relationships at all levels across BCBSIL and ensured that accurate, objective, timely program performance information is consistently available and meets quality standards to support management decision making.

Confidential, Los Angeles, CA

Program Manager

Responsibilities:

• Managed large & complex projects of Data centers build-out from scratch in High rise developments with monitoring and controlling design process & construction development processes.
• Researched, developed & implemented solutions for seamless & risk free flow of credit card Payments & Customer inquiry solutions in a Retail environment through ensuring redundant IVR connectivity solutions & 1st tier Providers for processing 5+ years managing projects of convergence, migration & transformation of Legacy data from DB2 running on OS/390 to z/OS on to Oracle for the back end and SQL server on the front end to enable Global online account access, authentication, billing & accounting management applications.
• Managed projects of equipment set-up & migrations, infrastructure and software development projects including project scope, schedule, resources staffing budgeting, finance, billing, quality, costs and change management processes using MS-Project Lead pricing strategy & optimization to drive GP improvement, top line growth based on customer data analysis & participated in identifying dependent & independent variables to develop goals, expected outcomes & desired results. Managed technical development teams for migration projects in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle, DB2, JDE, OS/390 & z/OS.
• Managed $9M Budget for Data Center Infrastructure projects roadmap with $40-Million ROI Benefits to customers. Researched & Developed Strategies to identify, negotiated & signed legal contracts with new consulting clients for implementing onshore data centers, SOA centric Cloud technologies, software development, Software-as-a-Services (SaaS) and call center services for USA based clients through off-shore call centers.