SUMMARY:

• Over 10 years of experienced strategic business planning, system analysis and product implementation professional for global, BPM, Salesforce.com, ERP, Mobile and Digital platform solutions
• ICP - APM, LSSBB, and CSM/CSPO certified professional
• Experience working with lean IT start-up and maturing scaled agile practices
• Specialize in growing high performance teams
• Personable and passionate about marketing solutions, developing agile practices
• Program and project management professional with the ability to implement business and IT changes seamlessly
• Specialized skills in managing stakeholder relationships, risk management, business architecture and lean process engineering
• Innate ability to inclusively customize proven hybrid and agile product solution models that move organizations forward despite environmental challenges.
• Excellent presentation, process improvement and solution reengineering skills
• Ability to work effectively with all levels of the organization, external venders, off shore teams and end users

TECHNICAL SKILLS:

• Microsoft Visio
• Clarity PPM
• Advanced Excel
• Word
• Data Analysis
• Salesforce.com
• Oracle
• Siebel
• JD Edwards
• Smart Draw
• SnagIT
• Jira
• SharePoint
• Workfront/ AtTask
• Microsoft Project
• Microsoft- TFS
• IBM Rational
• SaaS, PaaS
• Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Broadlands, VA

Sr. Project Manager/ Agile Coach

Responsibilities:

• Functional business consulting expert working with start-ups, small and medium size organizations to mature their agile and lean enterprise practices. Development is focused on people development, implementing IT process upgrades, agile/lean methodology and customizing collaborative program management guidelines to move IT products forward; ensure alignment with strategic initiatives and roadmaps. Also responsible for implementing practices to help clients adopt performance metrics to improve project practices and adopt viable DevOps transition models.
• Facilitate daily standups, scrum of scrums, manage risk and issues, manage offshore interfaces, product feature reviews, run other agile ceremonies and own program and portfolio level communication touchpoints.
• Working with technology partners and business executives to provide cutting edge agile and lean client centric technology solutions.

Confidential, Mclean, Virginia

Product Manager

Responsibilities:

• Managed a transformation designed to support business product strategist, bankers, Sales and Service Support Unit to leverage a future state SFDC solution; focused on data aggregation across 7 discreet systems, cross functional business process improvements, establishing a single source of truth for data related strategizing, identified viable SFDC use cases aligned with persona needs
• Provided agile product management support, project management, and release management competencies. We successfully delivered all products which were leveraged for a highly visible banking transformation initiative
• Served as a product manager, scrum master and Salesforce.com SME to help a strategic unit transform business line functions related to commercial banking.
• Developed Product Owners and helped build and maintain product backlogs for grooming, prioritization and planning
• Conducted feature reviews to keep development efforts value focused
• Served as an Agile Coach for maturing agile practices and ran daily stand-ups, scrum of scrum, planning sessions, retrospectives and Kanban sessions for product, data and process owner teams.
• Efforts were associated with enabling the organization to generate $40M over 8 years by deepening and expanding customer relationships.

Confidential, Reston, Virginia

Sr. Consultant

Responsibilities:

• Implemented scaled business, IT lean and agile practices for multiple clients
• Provided product management, strategic modeling and enterprise support,
• Provided operational excellence improvements, business system analysis, change management, innovative software development consulting, agile coaching, scrum project management, market analytics, fast lean six sigma data supported solutions, product development, functional requirements gathering, and designed operational models. Most client deliverables are associated with scoped time and material tasks.
• Executed customized disciplines; release management; systems requirements and analysis; integrations management; stakeholder management; program and project communications; applying scrum principles, practices, and theory; Facilitated Scrum and Scrum of Scrum ceremonies and events; coached other agile approaches: XP, Kanban, SAFe; developed effective and testable user stories (INVEST Method); Grew high performance teams; Leveraged other agile techniques such as continuous integration and agile games; removed impediments;
• Developed and worked with the Product Owners to support backlog refinements and maintenance; Resolved stakeholder conflicts; Monitored team activity and sprint goals; Conducted agile and performance health assessments; Managed and maintained project artifacts; Captured sprint metrics and ensured team activity was on target;
• Coordinated planning and implementation activities with scrum teams and other cross-functional groups;
• Developed operational models to help organizations strategically transform business practices

Confidential, Arlington, Virginia

Sr. Project Manager/ Process Manager

Responsibilities:

• Responsible for helping $3B financial services organization implement SFDC upgrades, improve business processes, remove impediments and optimize critical IT systems across the enterprise. IT process and enterprise mapping efforts designed to help the organization transform and enhance its disaster recovery program effort.
• Analyzed and provided recommendations to expand Salesforce.com solution across the organization. Worked with implementation vendor to onboard 2 business units.
• As a Senior Project Manager, institutionalized upgraded project delivery process, developed key project documentation, led and successfully delivered large scale architecture project designed to improve business enterprise processes, key stakeholder communication and customer portal technology.
• As a Senior Project Manager for the customer portal project, provided leadership, goal-setting, communications, and facilitation skills to guide and motivate project personnel; Managed external contractors and vendors to ensure completion of projects per the agreed upon milestones and within budget
• Responsible for tracking, monitoring and managing direct report project and work hours; identified and managed resolution of potential deviations from the quote/contract, Project Master Plan or other project documents along with performing and managing project risk
• Identified and recommended appropriate resource allocations from all areas to support the project requirements and monitor their utilization/efficiency.
• Also lead Team for Phase 2 as a Scrum Master.
• Led technical analysis and assessment for optimizing existing CRM Salesforce.com cloud solution. Objective was to reduce operational costs by 15%-30%, improve customer experience and increase cloud adoption across the enterprise while controlling risk and impact on operations
• As a Senior Business Systems Analyst, led enterprise level impact and readiness assessment for new product launch scheduled for Q12016.
• As a Senior Business Systems Analyst, provided technical leadership with scoping out complex system change requests (SCRs) for Accenture platform; Established refined SLAs, processes and provided oversight for case problems and incidents to support ITIL service practices
• Assisted with building out change processes and governance models to establish PMO, research and analysis functions
• Worked with all levels of the organization to drive and support inclusive changes

Confidential, Reston, Virginia

Sr. Strategic Enterprise Business Analyst/Salesforce.Com Risk Manager

Responsibilities:

• Provided large scale CRM technology PMO consulting services for Confidential client to modernize federal government infrastructure.
• Role was directly related to key stakeholders across the enterprise and Confidential client.
• Objective was to customize CRM solutions aligned with strategic platform initiatives.
• As a PMO Risk Management Lead, successfully provided risk management and communications at the program and project levels for Salesforce.com PMO. Facilitated various cadence meetings and organized related change workgroup meetings designed to assist Process Owners with effectively addressing risks and issues at the program level
• Gathered software and non-functional requirements and developed business cases for governance board.
• Participated IT audits. Participated in scrum and continuous agile integration ceremonies.
• As a Project Manager and Strategic Analyst, scoped and executed technology requests to support Salesforce.com CIO Initiatives, FedRamp Risk Program (Federal Risk and Authorization Management Program), and CFO Audit Controls. As a Consultant, led and supported Comtech’s HQ CMMI and ISO quality initiatives and internal audits

Confidential, Washington, DC

Sr. Business Analyst/Process Engineer

Responsibilities:

• Helped establish business process standardization unit
• Provided system analysis, business process re-engineering, and requirements management (Saleforce.com). Primary project focused on successfully gathering requirements and onboarding $250M revenue generating Disaster Recovery Unit- HQ. Led and implemented agile framework.
• Helped organization transform from decentralized to centralized business model

Confidential, Houston, Texas

Project Manager and Performance Analytics

Responsibilities:

• As a PMO Healthcare IT Consultant, helped establish $100M in EBITA via new CAPEX Program for the company and successfully passed IT audit. Worked with IT to refine agile software development processes, cost tracking systems. Solution was instrumental in supporting the organization’s IPO strategy
• Delivered IT automation and process improvement recommendations for all critical flight control playbook activities. Process assessments, performance analytics, training recommendations, facility design solutions and communications plan were key deliverables provided to support 2015 Strategic Plan. Project effort was designed to enhance response time, increase productivity, and reduce operational costs
• As a Financial Controller, established financial processes for managing vendors, general ledgers, invoices, reporting and SOX compliance procedures for $350M project. Helped organization implement Oracle to upgrade infrastructure
• Led senior level effort to help organization separate transportation operation from pipeline operation to control and track cost and other key performance indicators. Influenced pricing structures for legal contracts with customer oil leases
• Institutionalized system to control risk while reducing operations cost by 30% and increased leasing revenue my 25%
• As a Program Manager with customer facing responsibilities, focused on several program management objectives for business and economic development. Conducted all business procurement, ordinance compliance and public speaking engagements to discuss program opportunities and compliance rules for IT, construction, government and engineering contractors

Confidential, Houston, Texas

IT Project Manager/ CTO Analyst

Responsibilities:

• Managed global project- Provided IT system solution for budget planning and addressed SOX compliance challenges.
• Supported Marketing Operations and ISS Servers Division.
• Managed global and regional impacts. Mentored India Team and managed IT Vendor.
• Led successful project with sustainable performance for 7 years running until solution was retired.
• Reduced cost, provided ROI discipline for IT projects for the first time, optimized performance, and improved vendor management with over 18 suppliers